This was one of the most frustrating fast-food experiences I've had in a long time. I was…read moreovercharged, and to make matters worse, two separate meals were missing items. It's hard to understand how that many mistakes can happen on a single order. When I brought the issues to the staff's attention, there was no apology, no sense of urgency, and no indication that anyone cared. They acted as though it was an inconvenience that I expected the order I paid for to be correct. Mistakes happen, but poor customer service is a choice. Between the overcharge, the incomplete meals, and the dismissive attitude, I left feeling like customer satisfaction was the last thing on anyone's mind. I won't be in a hurry to come back.

Worst Freddy's EVER. Waited at drive thru for 8 minutes.... Crickets........ pulled to order at…read morewindow.... Oh our headset was off! Wait another 10 minutes for 2 orders of fries and 2 sundaes...... can I please get extra seasoning packets.... Another 5 minutes, sorry we don't know where they are!!! ARE YOU F-ing KIDDING!!!

Review Visit: September 27th, 2016…read more I have been to many ice cream shacks/burger and let me tell you... This may have been one of the best burgers I have ever had. It easily places Top 5 for me. Maybe even Top 3! I grabbed a simple burger with the usual toppings and it was amazing. They are thin patties a la Steak N Shake, but they taste 100x better. For $2 for a simple burger... you really can do no better. I grabbed a small strawberry ice cream and that was pretty great, too! But why not a perfect 5? Well, the cashier was great at taking the order, but the professionalism of the staff behind the counter was a bit immature. Maybe I am just getting old.... They also have quite a few Decatur locations, one in Pawnee, and one in Mt. Zion you can also visit, if you are never in Springfield, IL.

They need to improve on everything. It's the dirtiest and most expensive Krekel's locations out of…read moreall of them. Place needs dipped in a vat of sanitizer and a paint job. The owner is obviously checked out because the place is a wreck and disgusting. Can't afford even to paint the picnic tables I guess. Food isn't great either and takes forever. Used to have a manager who worked here for years and the food was better. Since he has left and the owner is there, place is a mess. Burgers aren't the same anymore and again paying way more than any other location by far and their rent is no way more than other locations like in Forsyth! Btw, Forsyth is the best location for all aspects- clean, food is always good and the staff is amazing! Worst Krekel's out of all of them.

Owner SUPER welcoming and nice. We had walleye (really crisp and good--no fishy taste or smell, not…read moregreasy, so it was fresh), fries were hot and tasty/more upscale than ones at fast food, crispy wings, fish sandwich: our 12 year-old said was good and a long sandwich with a big fillet not square--fish shouldn't be square! Hush puppies crisp and pillowy. Prices great for seafood. Make this place popular! We ordered to-go.

The fish is great. Customer service is great. Fries are great. Coleslaw was warm and gross …read more. smelled like it was spoiled.

The burgers and crinkle cut French fries are super delish...!…read more Very affordable for a big family that just wants to dine out for a fresh home-cooked hamburger! On Saturdays its fun to go and see all the kids laughing and enjoying there meal..whatever it may be.. The custard icecream is a winner!

Fries-hot Ice cream- cold…read more Tea- sweet Experience-GREAT! Food- cheap and yummy Yummy in my tummy

The absolute worst Raising Cane's I have ever been. Went to the counter to order the young man…read morenever once said hello, what can I get you, literally nothing even after I said hello to him. The food wasn't even warm. Only 2 tables with people in the building the manager walked around and not once spoke either. I will never be returning to this location again.

terrible experience I felt threatened. Two men workers were fist fighting in the kitchen area and…read moretook it outside. I had my children with me. One of the guys did he knocked out like are you serious!! Than a young lady who had a pink hoodie on tells us to make sure we do the survey thats on the receipt. I felt unsafe and will not be coming back!! If you guys wanted to fight you should haveve done that on your own time and not with customers around!!!!

Another Route 66 stop - serving Maid Rite sandwiches. What is that you ask? It is boiled ground…read morebeef served on a white bun. I know. I thought it sounded weird too, but when in Rome..... Whatever the seasoning is - this is a delicious sandwich! The fries are great - although you may want more than the one order we shared. They also serve homemade root beer - don't miss that! People are incredibly friendly and the place takes you back to the old Route 66 vibe!

Route 66 100 year plus gem! Horseshoe sandwiches and super friendly staff! He overheard it was my…read morebirthday and gave me a treat ! Appreciate the kindness!

Their chicken is good but the price is ridiculous for what you get. VERY small 3 pieces for…read more$8.99 and I had to wait 20 minutes. This is the last time I give them my business. It happens every time I go

California Kitchen is always consistent! The food comes out hot, fresh, and at a good price…read more Sometimes there's a bit of a wait, but that's because everything is made to order and worth it. My go-to is the buffalo ranch wrap with cheese fries. Absolutely delicious! There are lots of ways to order--at the window, by phone, online, or inside. We dined in for the first time and the restaurant was neat, clean, and had modern, up-to-date décor. Definitely recommend!

Portillo's was such a fun stop on our Route 66 adventure! The Italian beef was flavorful and packed…read morewith toppings! The chicken tenders were the best I have ever had at a fast-food-type restaurant, and everything came out fresh and fast! I especially loved the atmosphere. The whole car-themed decor gives the restaurant such a fun, nostalgic feel, which fits perfectly with a Springfield Route 66 adventure. It feels like more than just grabbing a quick bite! You get a little taste of that classic road-trip nostalgia while you eat. Everyone was so friendly and ready to help us out too! My only complaint was that I wish they had thicker, sturdier straws for the malts and milkshakes. I had to wait for mine to melt so I could sip on it finally. I would totally come back to this fun spot anytime I get the chance and definitely recommend giving it a try!

My sister told me that we have to try Portillo's and I'm glad we did…read more I had their Char Grilled Maxwell Street Polish Sausage which was grilled to perfectly. It had lots of yellow mustard that I thoroughly enjoyed, and sliced grilled onions which added a delicate sweetness to every bite. The portions were very generous as well and the food was reasonably priced. They have a large menu of items to suit everyone's appetite. I also love the decor of the place. It was bright and colourful which made the experience so much more fun. If you listen closely when they say your order number, they add a rhyme to the end of it which was quite entertaining.

This place is dangerously good. The food was absolutely delicious, the portions were HUGE, and I…read moreloved that you can customize basically everything to your heart's desire. One of the best part may have been the people. Everyone working there was so incredibly nice and genuinely seemed happy to help. They even let us taste-test the sauces before choosing. 10/10 recommend!

Visiting from California, this Mediterranean place was incredible!!!!! The food is prepared from…read morescratch and the taste is amazing. We tried shawarma, falafel (10/10), rice, sauces (another the BEST thing), Turkish coffee & baklava. Would give 10/10 for customer service, and the ambience is welcoming with beautiful portraits. Highly recommend this place if you are driving through, on Route 66 road trip or visiting Springfield

Best fast food around, and the service to match! Chick-fil-A is always a good call, but this…read morelocation in particular is ran very well. Even when the line is really long you get through it very quickly. Also, the breakfast is very underrated. The spicy chicken biscuit is delicious.

The worst Chick-fil-a we've been to and it's not even close. We are a University and routinely…read moreorder from Chic-fil-a - never have had an issue, only a great experience. This location is atrocious. We placed a large catering order - spoke with TWO managers, neither said thank you, no "my pleasure", just incredibly rude people. Meanwhile, this was not a rush hour, all hands on deck time of the day, it was 2:30 on a Thursday afternoon. In addition, the location was dirty - there were scuff and dirt marks on the floor near the front entrance, and paper items on the ground in the bathroom. Just a bad experience - not to mention we purchased over $500 with of food. Forget about the ordering process - we called close to 5 hours in advance and spent a solid 30 mins on hold as the catering service could not get a hold of the store, as no one would answer the phone! Overall, just an awful location, rude managers, dirty and gross, zero personality that makes dining at Chic-fil-a the typical pleasurable experience. My advice, someone else in Springfield should open a competing Chic-fil-a...you'd put this location out of business in about a week.