Dear reader, Potbelly in Springfield is one of those wonderfully reliable spots where you know exactly what you are getting, and I mean that entirely as a compliment. The location is convenient, there is plenty of parking, and ordering ahead for pickup is remarkably quick and easy. The staff are always nice, efficient, and keep things moving along nicely. My personal order is the chicken salad sandwich with provolone and extra mayo, and it is consistently on point. No unnecessary experimentation required when one has already achieved sandwich perfection. The milkshakes are also excellent. The coffee/cold brew variety is the reigning champion in my book, although chocolate deserves an honourable mention. The restaurant itself is always clean, familiar, and comfortable, with consistently good food at a fair price. It is exactly the sort of dependable lunch stop that keeps earning repeat visits. Pro tip: use the app and collect those reward points over time. Future you deserves a little sandwich dividend. read more

Potbelly's started off as an antique store that served up simple sandwiches, then turned into a full sandwich shop. They've been around since '77 and the original store was located on Lincoln Ave (in Chicago)! The menu offers a variety of hot and cold sandwiches, salads, soups, chilis, breakfast items, shakes, malts, smoothies, and baked goods. I placed an online order of the following: +Turkey Bread - on the original bread, toasted, topped with cheddar, mayo, giardiniera, onions, and roasted garlic aioli +Chicken Salad - on the Original bread, toasted, topped with provolone and giardiniera Both the sandwiches were fine, but I feel the turkey meat could have been more fresh; the sandwiches were both soggy, and both don't really hold well past a few hours. The bread was a little chewy and could have been more fluffy. Located in Springfield Plaza, there's plenty of parking in the large plaza lot. +soggy breads +breads are chewy/stale +located in Springfield Plaza +plenty of parking read more

Flavorless salami, and the other meats were so bland that I couldn't tell them apart. The delivered sandwich did not have the avocado and mayo I ordered. Too much lettuce overwhelmed the rest of the sandwich. Maybe that was a good thing. What a disappointing mess of a sub. . They packed all the sandwiches on top of the chips which was just annoying. read more

The sandwiches and soup were great! We got " A wreck" and the Cubano. Pot pie and minestrone soups. Highly recommend. Everything tasted fresh. The only reason it's not 5 stars is just because the staff was very uninterested. We shared it was our first time there and got little response. Overall great food just need better customer service. read more

Potbelly is normally my favorite sandwich shop. But today it was awful. I took my tuna with hot peppers home. I opened it up and it's soaked in the oil that the peppers sit it. This is my regular order and it's never been this bad. So it's extremely oily which is making the bread soggy. I eat part of the sandwich that isn't soaked and it tasted really bad. Not like the tuna had expired. I can't put my finger on it but it was gross. And not only that, there were TWO long hairs in my sandwich! I don't know what's going on in there but I won't be back. read more

I ordered a blta and received a bacon sandwich no lettuce no tomato and no avocado? 7 Dollars for bacon and bread with no warning, unacceptable. read more

I come here fairly often & this place needs new management asap! I drove over for lunch, ordered a skinny blta, got home to eat it & there's just bacon & bread! Including a drink & side, I paid over $16! Literally ridiculous!!!!!! read more

Great team of sandwich makers on a Sunday brunch. The beginning of the line extremely friendly and welcoming. And motivated to make your meal. Once you get the cashier Jacob everyone better know what type of Turkey sandwich they are getting! Otherwise Jacob will give you a look that most will not forget. I told him I was sorry I didn't know there was a difference between the regular turkey and premium turkey sandwich or what ever he calls it! Food was great as always potbelly always hit the spot Good luck Jacob ! Almost a 5 star but I like to stay positive read more

Potbelly - Receipt - Sandwiches Near Me - Springfield, Virginia

I ordered online and when you order any other sandwich place they add toppings that are standard. I ordered 5 12$ sandwiches and they came plain. There is no where that says you have to go in and add each topping for each sub. Of course we love potbellies but how do they justify sending plain subs that in no way match the picture I clicked o? read more

Changing my review from 2 stars to 5. A change of ownership must have happened as I don't recognize anyone behind the counter from years of coming here. Service is twice as fast as before. They actually care about moving the line now. I noticed the difference right away. read more

The sandwich "A Wreck" was good, the bread, wheat, was good and fresh, as was the produce, lettuce, tomato, and pickle. The soup, chicken pot pie, was tasty, if a bit salty. It was thick and a lot of veggies in it. The reason for the 3 star was the environment and overall response of employees. When I shared with the sandwich artist that I had never visited a Potbelly Sandwich Works before I asked for a recommendation, the response was, "Well everything is there on the menu." The employee seemed uninterested in making the service look good, just a "tell me what you want" demeanor. Nothing rude, just uninterested. The environment was a bit dirty, trash on the floor around the register and drinks station. In addition to trash, napkins on the floor in the dining area. Leftover trash on a few tables, it is obvious that customers are expected to bus the table but a few hadn't and items stayed on the tables (2) and bar area for the duration of my visit, 20-25 minutes. In addition tables needed to be wiped down. It was not real busy at the time of my visit, on a Wednesday at 1:30pm, so it makes sense that employees would have time to keep the dining area clean. read more

Potbelly - "A Wreck" sandwich w/chicken pot pie soup. - Sandwiches Near Me - Springfield, Virginia

First ever PotBelly sandwich shop I've been to in my life. Sandwich was pretty good. I got the works on wheat and added some regular toppings like Mayo, lettuce, tomatoe etc. Service was so so, the African American lady can improve her attitude. Would have been five stars if not for her. The chip selection and soda selection are better then any other sandwich shop I've been too. Even better then those crazy 300 soda dispensers. Those things seem to always mix a bit of soda and it always tastes different. Here they offer bottles. And the Voodoo chips. Finally someone who knows chips! In reality I would rate the food no better then subway. I prefer Honey Baked Ham company and Fire House subs more. read more

Potbelly - The works on wheat bread, Zaps Voodoo and a cream soda. - Sandwiches Near Me - Springfield, Virginia

Peak lunch hour with 3 staff. 1 at the bread and starting the sandwich but she said she's new so she kept asking which bread for all 3 of our orders. Then the cashier was rude. She is obviously overwhelmed with the line. We got sandwich with guacamole but it didn't have it on there but the middle person brought it out in a cup. Anyways, never again during lunch break as they're not efficient, poor management, and ridiculous amount of line to wait in. read more

We were in the area and decided to drop by for some shakes. We enjoy Potbelly and have always liked their sandwiches. This visit was only for dessert. Their oreo shake is one of our favorites. Employees are friendly and quick. The sandwich shop is clean and organized. Plenty of seating available. Set up is exactly like all other Potbelly shops. Yum! read more

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Ordered original Italian at counter and waited patiently but service was really slow. The employee assembled the sandwich and put it through the toaster. The customer in front of me was served and I moved up for final assembly of sandwich. When the Italian came up, I asked the employee if it was mine and the reply was, "no." That's it. No explanation, just pure ignorance. Then another Italian came up and another employee grabbed it and put it into a big order they were apparently working. So if you just have one sandwich order, you should go somewhere else. I did. I walked out, NEVER TO RETURN. read more

UNACCEPTABLE! Ordered two sandwiches for pick-up and was disappointed. Both sandwiches were missing hot peppers. There was no avocado in the Veggie Melt, and no cheese in the Italian. Definitely not worth it. read more

Solid service and the known consistent menu of Potbelly. Still one of the best restaurant chicken salad sandwiches around

Came here on Sunday with my wife and kid since we were running errands and starving! I was looking forward to a Potbelly's sandwich since it's been awhile, but man did this location miss the mark. (We've been here before and it was nothing spectacular, but this time was just not a good experience). Initially there was two people working behind the counter - not a huge deal as we were still able to order right away, but would it kill them to clean the place up? The floors were covered in food, leaves, and trash...the tables were disgusting as well. I ended up wiping down a big round table and chairs with wipes because I was so grossed out by it. If you're jonesing for a sandwich...might want to just skip this location and head to another one. read more

Ordered basically a skinny grilled cheese and got a thick bun with one slice of cheese. I asked for oil and seasoning and got neither. I called to tell the Manager and he was so unprofessional. He was almost arguing. I'm hoping he was just having a bad day. I've ordered from here before and it was good. Don't know what happened. read more

I ordered through DoorDash, and the order wasn't complete. Management said they gave the correct order. They stated that they gave the driver the complete order. The manager was not polite and put everything on Door Dash. There was no accountability from Pot Belly. AWFUL read more

I went here for the first time last week and their sandwiches look great. The problem I had was that they only have mayo, deli mustard, or oil as options for their sandwiches. I've never seen a sandwich shop not have yellow mustard, and many other options for the sandwiches. The sandwich I ordered would have been great had they had other options available like vinegar, italian dressing, yellow mustard, ranch, honey mustard, etc. Since they have so few options, I won't be back because the sandwich was very bland without the other options they should have had. read more

My wife and I enjoy Potbelly's, it's a great place to stop by for food. The line here moves pretty efficiently, you don't have to wait too long to make your order or be served, even if it's packed. The food here is great, this is primarily a sandwich shop, and we love all their sandwiches, especially the pizza sandwich and Mediterranean sandwich. The salads here are pretty good too, we enjoy the Mediterranean salad the most. The deserts here are good too, the chocolate chip oatmeal cookies are delicious and so are the milkshakes. When it comes to a good sandwich for lunch and a pick-me-up snack like a cookie or milkshake, this is the place to go to! read more

I'm a huge potbelly's fan! I've ordered multiple menu items over the past 10 years or so from various locations and am always pleased. This review, though, is more about the customer service I just had because it really stood out. I placed an order for delivery that never arrived. It was that classic delivery debacle where an hour passes, you call to find out what happened, they say it went out 20 min. ago, and the delivery driver confirms they left it... but you never actually got it. So you're hungry but content to ask for a refund and make your own food. Well. The employee talked my situation over with the manager and they not only refunded my order, but still opted to remake it, have it delivered ASAP, added some cookies, and apologized for the situation. I'm so pleasantly surprised and really, really appreciate the extra level of service offered. Thank you! PS. While I'm at it, I did do curbside last week too. The food was ready and the employee met us outside the front. Hassle free, clear instructions, no wait times, friendly smiles. They're handling during COVID has been great. read more

Crusty the clown type experience at this sandwich shack. It's hidden behind a parking lot, what did I expect? Said hello to a local girl: she shrugs. I brag I'm from New Yawk. Her eyes lit up. She coos. 'Oh you're not from here?'. Nope I say: 'Enjoy waiting for your soy-sprout pita!' Adios.. Sandwich not properly made (two missing toppings). Rebel review: 3 read more

I ordered the pick a pair with the half chicken salad sandwich on wheat and cup of chicken enchilada soup. The food was pretty okay, the chicken salad was sort of bland, same with the soup. The service here wasn't great either, so I probably wouldn't come back. read more

Potbelly - Chicken salad sandwich on wheat bread - Sandwiches Near Me - Springfield, Virginia

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Oh why oh why do I give second chances???? Went to this Potbelly again ... please view the pics and see what "double meat" gets you. My husband went back and told the guys and he said he would make it again... all three sandwiches. But they seem really dazed and confused so my husband just asked for the money back. They gave him $6 (the cost of the "double meat"). We are NOT happy customers. No wonder this place is always empty. Also, as a side note - WHY IS IT ALWAYS FREEZING IN HERE???? and the air conditioners are pointed at each of the seating areas. The ones that don't have a/c blowing on them have a fan directly over top of them... sooooo cold! read more

Potbelly - Double meat? - Sandwiches Near Me - Springfield, Virginia

Don't bother stopping here for lunch, dinner or anything else. Customer service is the absolute worse! They bothered fixing their own food before the customer. And on top of that, we ordered soup, milkshakes and Mac and they didn't bother to make any of that until they got through an entire line which was wrapped around. And then gave people after us their milkshakes. Problem was, my daughter only ordered soup and a milkshake! Then my son went back to order a milkshake and they never made it. We had to go back and ask for it after noticing the employees sat down and started eating. RIDICULOUS read more

Ordered for 8 people online for pickup. Food was supposed to be ready at 11:15 and when I arrived at 11:10 the friendly staff handed my order. This place used to be slow but lately they have turned the service around for the better. Sorry no pic but yes I will go back! read more

The manager in training at this location, had no customer service skills and had major attitude when I asked for my receipt in which when I checked he did not take iff my coupon, was already driving off when I realized he had not credited my coupon. I really like potbelly soup and sandwiches and shakes, this was only the 3rd time I had been to a potbelly restaurant but with this incident with their manager in training I really doubt I will be back read more

In a not so busy weekday evening with no crowd you would think a customer would be in and out? I thought it was just me but other reviews mentioned the speed of food prep In this establishment is lacking. I was unsure of my order so I let two parties of -one- go in front of me while I pondered. Big mistake. You wait. Then wait. Not huge orders. A single sandwich. Then wait more as one person does some magical sandwich voodoo with the ingredients. I get the toasting takes a little longer but this is painful. Pros. Decent food and prices. Better than subway. Real milkshakes. Nice place to hang out. Cons. Slower than the us postal service during Xmas. I hesitate to return. read more

Potbelly has delicious food. The staff is nice and accommodating for different needs. The Mac n cheese and cheese curls are delicious.

This is THE WORST Potbelly's! It's dirty, the staff is RUDE, and they skimp on everything! It was good for awhile when they first opened but it went downhill quickly. There are so many other Potbelly's in the area...go to one of those! BTW...Potbelly's is my favorite sandwich, it's seriously just this location. Suggestion. Fire your entire staff and start over! read more

I love Potbelly's, but this location has continuously missed the boat and I'm not sure why I've given it so many chances, but I will no longer be a customer here. I typically order the chicken salad- and often order to go, via the app for delivery, etc- and 4 times now, my sandwich has been delivered with no chicken salad. It is SO frustrating to wait an hour for delivery (and pay a premium for the convenience of delivery) only to get no meat on your sandwich. I even make note to please not forget the chicken salad. It's ridiculous and I can no longer be a customer here. read more

The sandwiches are good. The customer service is so-so. They are VERY SLOW! They have trouble managing the online orders and the in-person orders. I was given a time of 6:30 to pick up my order. It's 6:50 and I'm still waiting. Meanwhile, five people have come in and ordered their food in-person, received it and left. The staff seems confused or overwhelmed or both, including the manager. I've been to other Potbelly's and they're more orderly with more efficient service. You all need to do better. read more

The sandwich was good. The MAC n Cheese seemed like it was portioned in the container a couple days ago and reheated. So, OK, I am not a fan of their MAC n Cheese...no biggie. The BIGGEST problem, and it is more a corporate problem than this location, is online ordering (or lack of it). When attempting to place an online order for delivery (offered on the website) it let me get all the way through the process and then informed me as I was attempting to check out that online ordering was not available. Wouldn't it be better to tell you that BEFORE placing the order? read more

Everything about this place is disgusting. Starting with the employees attitude. Ordered online at 9:30 and they close at 10pm. Doors were locked & when i got there at 9:35 they looked at me with a dirty look as if i was a bother to be there. I understand they still have to clean up to close but i was still a half hour before close. I ordered a chicken sandwich with a cheddar broccoli soup which was nasty! Look as if it was tossed in a blender and poured and tasted even worst. I also ordered a oreo shake which was the worst I've had from potbelly. I actually ate the same exact meal for lunch today in the Arlington location which was delicious so maybe i had my hopes up. Highly disappointed read more

Potbelly - Broccoli Cheddar - Sandwiches Near Me - Springfield, Virginia

I have ordered delivery from these guys twice and both times they have screwed up the order. Tried calling, took three tries and when I explained that they had shorted me a couple items I was told to contact the delivery service for a refund. Huh? The service isn't responsible for what Potbellys puts in the bag. Oh, and the food is no better than OK. read more

Ate here after reading reviews. My bad. High prices, average food. Learned my lesson. read more

Potbelly - Sandwiches Near Me - Springfield, Virginia

Big fan of potbelly!!! The staff is soo attentive and very polite. One particular i had to point out was Ralph. He is such an amazing employee there and he really goes above and beyond for the customers. His charismatic smile to his quickness in making sure your food is well taken care of it. He should really be rewarded for the hard work he puts in to making all customers happy and excited to come back again. My lunches have always been delicious each and every time. I will deff be coming back thanks again. read more

I suggested ordering Potbelly for a work lunch but unfortunately didn't read the negative reviews beforehand. First off, the website wouldn't allow us to order lunch combos without an error showing up. So a co-worker had to call in the order, during which the associate showed her irritation for the time involved. Order arrives and no milkshakes were included (we had ordered 4). The driver said, "This happens all the time, I'll be back." So we checked the rest of the order. Three salads had the wrong cheese, 1 person got the wrong chips and 1 person's bag of chips were burst open (after being placed at the bottom of the bag). I called and let the associate know who I was and where I was calling from. She (a Latina employee) said, "I know, I know, I know, I know, I know, I know...". I interrupted her and let her know the delivery guy was bringing the milkshakes and that since he was coming back, could he include the correct chips and replacement chips. She said yes with major attitude. I was BLOWN AWAY that someone in CUSTOMER SERVICE had the nerve to talk to a customer like that. So instead of immediately writing a Yelp review, I called and asked to speak to the manager. It turns out he was the one who answered. He offered to cancel the order, refund the amount charged, and was very apologetic and said he would talk to this employee. I appreciated his concern, but this employee should be fired. He also offered to come by my work with samples to apologize in person the following week. That didn't happen but due to COVID-19, I won't hold that against him. This is the closest Potbelly to me and to my work but I will never order from them again. If you hate people, don't work in customer service, simple enough! And if you are a manager and allow your staff to talk to customers like that, you shouldn't be a manager. read more