This is a review of yelp. The shop looked interesting, but there was no address on the listing! I had to do a search on the net to find out it was downtown, which more or less eliminates it for me. This isnt the restaurants fault. Probably whoever first reviewed it left out critical info. But they need to get it fixed. read more

I love Potbelly Yummy sandwiches and shakes and cookies and always get friendly service. read more

Absolutely horrific service including a poor hygiene location. I live across the street from this location and once every month or so I'll order a sandwich for lunch online. The past two times, I placed my order for (1) sandwich, arrived at the location and had to wait an additional 35 minutes on top of the 15 minutes promised ready time. The employees aren't trained. Every time I go in I watch (1) employee just stare at the order to go tickets hanging up. The girl will then proceed to ask patrons waiting for online orders their names; she then goes back and stares at the receipts hanging up for another 10 minutes. I feel as if the poor girl has a severe attention deficit disorder and probably shouldn't be working in the fast pace food service industry. This location is filthy (and it's gotten worse during Covid)- which should be the opposite. I'm usually unlucky enough to stand on the side of the counter (opposite side of the tall counter that hides the uncleanliness of this Beardslee location). Why am I standing there?? Waiting gor my food of course. Here is what I witnessed. Swarms of flies around the lunch meat food sandwich prep area and inside the restaurant, employees placing sandwiches (in progress) on filthy counters, room temperature mayonnaise based salad dressing, and employees handling food without gloves (switching back and forth between handling food and ringing people up). Soup station is disgusting . I've seen soup serving spoons placed on top of dirty counters and then put back into other soup serving stations (e.g. chili mixed with Broccoli Cheddar). The most deplorable area is the milk shake station - I've seen staff storing personal items (smoothies or soda machine beverages with their straws inserted) inside the top flip freezer with all the drums of ice cream. I've seen blender lids and ice cream scoopers dropped on the ground and simply rinsed for 2 seconds, and cross contamination of room temp dairy spoons left out on the dirty counter and then reused to scoop ice cream. It's a sh_t show. read more

I love a good sandwich and Potbelly is awesome!! This was my first time there but I was not disappointed. I got the chicken cheddar and my husband got the wreck. Both were delicious no fake meats or old toppings. The staff was friendly and fast. The Oreo milkshake may have stole the show though! read more

Potbelly Sandwich Shop - On top the wreck, Oreo shake and on the bottom the chicken cheddar, all delicious! - Sandwiches Near Me - Bothell, Washington

I am normally a big fan of Potbelly's, but this store consistently gives us challenges. We've twice placed orders where they forgot sandwiches, and most recently they didn't place any hummus on any of the two Powerhouse salads we ordered. Tough to trust place another order with them ever again. read more

This is a brand new location so shiny, clean and new. I have always enjoyed Potbelly subs. I need to try their shakes and soups sometime. Service was great. She was fast and friendly. read more

I called in my order with my coworker 30 mins before my pick up time , so we get to restaurant and told the cashier that we called and placed an order. They just stood their looking confused. Our food wasn't even made. so we're waiting for our food to made 10 mins. The whole staff had a rude Demeanor and attitudes , very poor attitudes once when we received our food the cashier said to my co worker " here's your food ! " slams the sandwich on the table ! My Advice to people that want to eat her don't eat here poor customer service management is not good save you money go to subway ! read more

Brand new location serving good tasting warm sandwiches, soups and salad. A big draw for me are the milkshakes. Very clean interiors with a nod to northwest history. Will return and try more sandwich varieties. read more

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Great tasting toasted sandwiches and quick, friendly service at a decent price. Parking can be tight mid day, but there's usually space open down below in the garage. Solid choice for lunch if you're in North Creek. read more

I honestly recieved the absolute best customer service here. I went there yesterday and one of my sandwiches was wrong. I wrote them about it because by the time I noticed, they were already closed. I recieved a call today from Lindsey wanting to make it right by sending me lunch for tomorrow for free. I rarely feel like businesses take the time to go out of their way for customers but this is exactly what they did today. It was much appreciated. Mistakes happen, we are all human, but today they absolutely made up for it and then some. read more

Went here for the first time recently. Sandwiches were really good. I'll definitely be back.

I just went to potbelly for the first time. It was 7:48pm and they close at 8:00pm. As I was walking in customers were walking out with sandwiches. A woman behind the counter yells out to me "We're closed!" Nothing else and so I left. I thought it was very rude and I will not be back. read more

If you are ever in downtown bothell for any reason, go here! It's the same menu style as Panera but the food is made with better quality ingredients. All of the sandwiches are toasted which makes them 10x better than any other sandwhich chain. The tuna is really good if you like tuna melts. read more

Turkey on wheat and A wreck on regular. Turkey with all the fixings turned out to be fairly bland. A Wreck with all fixings but hot peppers, pretty ok. This shop is most similar to a Quiznos. The shop itself was very clean and had ample outdoor seating. Staff was friendly. I would be open to coming back but I wouldn't go out of my way. read more

I was disappointed. My chicken salad was bland, dry and nothing special. They toasted the bread until it was so dry that it crumbled and fell to pieces when I took a bite. Sandwich shops are plentiful in the area and this one doesn't stand out. Can't think of any reason to go back. read more

This is my goto spot for a semi healthy lunch. Staff is always nice...food is always prepared fresh and the price is not outrageous...about $10 for sandwich, chips soup and a drink. Free WiFi available is a bonus as well. read more

Ordered four sandwiches online. Picked them up and brought them home. Only one was correct. How difficult is it to read the special notes section? read more

Delicious sandwiches and the coffee milkshake is so good! This is a great option to get away from the boring old subway sandwiches and the prices are great! read more

I really like Potbelly, but this location has one big down side. Parking sucks. The main outside lot is always full. The garage is not really truck friendly and is usually full. Also it's impossible to turn around and get to the lower garage. They really need a better location. I have gone there many times just to give up and go somewhere else. They are loosing my business because of this location. read more

The sandwiches here are great. I like ordering before I come in to pick it up, that way I don't have to deal with any lines or confusion. If you ever want to really quick place to pick something tasty up, I would recommend ordering online and picking it up in the store! read more

Been here 3-4 times and each time it is very underwhelming (unsatisfying to be honest). My husband and I brought a guest here because she hasn't eaten at a Potbelly for 7 years since she used to live in Texas--she was very excited. However by the end of the meal the only thing that was good was the shake. Her sandwich has no (or badly applied) mayo, she said she felt like she was just chewing dry bread. She felt bad for asking us to take her there and said it was better in her memory and promised she would never go back (pretty bad resolution for a business). My issue with it is their menu is TOO meat heavy, they should offer a basic club with no meat but lots of tasty veggies and cheese and sauces (just a suggestion). My second issue is I asked for avocado to be added and I think they upcharged me but didn't add it (I don't mind paying for it but don't forget to put it in). The Mayo is badly distributed in the sandwich. 80% of bites are dry and 20% are soaked. Also they don't have salt and pepper .....?? I've asked them every time for some (that's such a simple way to make a sandwich tasty) and they only have Italian seasoning....? I don't want Italian I HATE Italian. Why not have salt and pepper packets at least? Ugh. We went on a Saturday at lunch time and it was empty so I guess people are choosing other places for lunch, all 3 of us left extremely unimpressed and unsatisfied. I really want to like this place but it just falls short every time. I think subway is better and I don't think subway is particularly amazing but at least they have salt and pepper and cucumber and other veggie options. read more

This is like a Subway on steroids. I had the chicken salad sandwich with bacon and apple pieces as well as a cup of broccoli cheddar soup. It cost $10 and it was delicious. Kind and courteous service and a great location too. Great place for a good sandwich! read more

Sandwich was good when I was eating it, but there was something wrong with them because my brother and i spent the whole night using the toilet read more

Great food; mediocre service. To be more specific, the African American lady who usually wears the bandana is very condescending and rude. Not sure if she is a manager(I'd hope not) but she always makes you feel guilty for coming and as if your are inconveniencing her by having her prepare your sandwich. The only reason I gave the place stars is because I love the food and the milkshakes are great, but the lady has made me think twice about going in. I now go out of my way to avoid it even though I work and go to school right next to it. read more

YUUUM! I didn't think this was going to be a fast food place when I walked in but I was pleasantly surprised to find out it was. The employees were nice enough and very fast. I got a salad for just $7 and it was huge! The decorations are great and there is plenty of seating. I'll definitely be back for another delicious salad, thank you potbelly sandwiches! read more

Food is good and quick. The shakes are really a treat. Staff is friendly and helpful for a young group.

I went during their soft opening which they offered a sandwich, soda, and chips for a $5 donation to MS. That in itself gets an extra star. The inside of the shop is very comfortable and they do have some old Bothell City photos on the wall that they got on loan from the Bothell Historical Society. It's great to see a restaurant be aware of the local residents. There's plenty of chairs and tables inside as well as plenty of outside seating. Parking is plentiful now, but they are the only shop that's open right now with plenty of other empty shops. I suspect that parking may become limited in the near future. The food is good, real good. I ordered the "A Wreck" sandwich. It was very good. Good portion of meat. Could have used a little more lettuce. The hot peppers were very good. Crisp, unlike the other sandwich places. Customer service on that day was great. They are helpful with customers who haven't been there before like me. Now, there's several sandwich shops in the immediate area. And I'm talking about the fast food sandwich only shops like Potbelly is. This one is the best of the bunch. There's also several restaurants and deli's around that sell sandwiches that would put any of these sandwich shops to shame, including Potbelly. However, those are different types of places and different experiences so no need to really compare. This is a welcome addition to the Bothell area. There's so many good places around that there's no reason to go to Kirkland, Bellevue, or other places. If you are craving a quick sandwich, give it a try. You won't be disappointed. read more

This is now a regular stop on our eating out playlist. The staff is always friendly and super fast with making our order. I'm the vegan in the fam so my options are typically limited...but my go-to here is the Mediterranean --sans feta sans chicken on regular bread (tried the flatbread twice but not their fault it's impossible to get much in the way of veggie add ons with the flatbread and the add ons are the bomb). The Mr has tried salads and sandwiches and so far likes the Wreck customized best of all. I'm taking one star off because he tried one of the salads with chicken and didn't like it. Said the chicken tasted so bland like it had been reheated in water or boiled in water and was not that good. I can't speak to that but those are his additions to this review. Also, we are not pastry sweets people overall so can't speak to those...but my Mediterranean sandwich with added tomato, onion and avocado is delicious every time. read more

Completely ridiculous that they don't offer any gluten free bread options. Just buy a loaf of udis for goodness sake.

Good sandwiches but management lacks! Placed a catering order for a lunch meeting for today. Food came on time but they forgot to close the pickle containers so needless to say, the office now smells like pickles! Pickle juice went everywhere! Also, when I placed the order, the website did not allow you to change the amount of the tip for the driver. You are charged a $15.00 delivery fee plus they add a mandatory tip that you cannot modify on your order. I always leave a tip but I don't like the fact that you cannot change it, higher or lower. When I called the store to let the manager know about the mess the open container caused, she was rude and was unapologetic. When I asked about the tip issue, she answered me like I was ignorant and said she had no control over it. I have never had a manager care less about a customer taking the time to provide feedback, ever. She was dismissive and acted as though she couldn't be bothered. Too bad - they do make good sandwiches but there are so many other options out there and a lot less expensive too. I think this will be the last time I order from Potbelly. read more

I ordered an Italian sandwich. Really skimpy on the vegetables I requested. I don't like not being able to see my sandwich prepared!

Stars based only on the food. Being from Chicago and moving recently to the Seattle area is was nice to eat at a Potbelly's. I love their sandwiches, they are tasty, hearty and can easily make them as healthy or not. Try the wreck for the not so healthy or the the TKY with extra turkey for a healthy option. The key is to get all the additional toppings (ez on the mayo!). Think about the cost as well, I think they are reasonably priced in comparison to Jersey Mikes or Quiznos. read more

So yummy!!! I'm kinda picky when it comes to my sandwiches and I really enjoyed this one. Nice simple sandwiches you can build on can't wait to go back read more

Great location, great food! I have been waiting months for this place to open, and was finally able to try it yesterday at their soft opening. Bothell is in dire need of great restaurants, so when I heard potbelly was coming a feeling of relief filled my soul haha. I had the chicken salad sandwich and an oatmeal chocolate chip cookie. The ingredients were fresh, great flavor, all wrapped in a perfectly toasted roll. This will definitely be one of my go to spots! read more

Very poor service and food is mediocre. I've gone here about 5 times and every time I see the employees being rude to customers. They also consistently rush you to tell them what you want then they ask you again 3 more times what you want. Or they just do the opposite of what you said because they evidently weren't listening. Last time i listened to the employees arguing while i was at the register. Very awkward. Im sure there are many people who would like a job and willing to put in a standard level of effort. I gave this place 5 chances before writing a stupid yelp review. read more

Today was the first time I had ever gone to a Pot Belly store and I don't think I will be going back. I do not like my sandwiches toasted and when I ordered and the girl said "ok, I will get that going through the toaster" I asked for it to be untoasted. She rolled her eyes and started talking to me like I should have known that their bread is 'par cooked' (I happen to know what that means but not everyone does so yeah, maybe explain that your don't fully bake your bread so it can be toasted without getting over done...) and so all of their sandwiches are toasted. She made it seem like she was doing me a one time favor by not putting my meat and cheese on until after toasting the bread. This is why I HATE going to sandwich shops. If I need to read the cliff notes to know how to order in your shop, you better make some signage that explains how to order!!! And train your employees to treat people as if it is their first time in or at least ask so they can change the dialog they have with newbies. I just got a new job very close by and I could have seen going in once a week but I will just bring sandwiches from home when I am in the mood for a sandwich now. read more