It was very quiet when I went, so service was great and tables were clean. We split an Italian sub and were able to get different toppings customized on each half. The sandwich was quickly made, was tasty, filling, and reasonably-priced. Only issue was you needed a code or key to use the bathroom and to go pick up orders were behind the counter, but I think it's more a symptom of bad guests. This was a great option for a quick bite in the area. Edit: lost a star for that bad AI review. Bots are ruining the site. read more

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I've seen Potbelly locations during trips to cities up North, but this was my first time actually going in and trying it for myself. I was with someone who raved about the chicken pot pie soup, so of course I had to order it. I also got the chicken club sandwich, which was very good and hit the spot, but let me be clear--the star of the show was absolutely the chicken pot pie soup. I can't even explain it. The creaminess was perfect, and it had real flavor. It wasn't bland at all, which is what I honestly expected from a fast casual place. And the touch of crust in the soup, or on top of the soup, was just genius. It added texture and made the whole thing feel so cozy and satisfying. If I lived near a Potbelly, I could see myself grabbing that soup at least once a week. It's that good. read more

Potbelly - Chicken Pot Pie Soup - Sandwiches Near Me - Baltimore, Maryland

Very standard Potbelly experience. I was able to quickly order a pick 2 combo (skinny hammie and broccoli cheddar soup) and the person who assembled my sandwich got my toppings just right. Checkout was easy. I've eaten at Potbelly as well as had my food to go - both are pleasant. I'd say the only drawback is the location which doesn't have a wealth of parking due to the Orioles stadium and the nearby hospital. But I'm sure this place gets amazing foot traffic. read more

I decided to come here because it was one of the only places in the nearby area with salads. The employee that took my order was nice however the cashier literally walked away in the middle of ringing out my order as I was paying and didn't come back. I had to ask another employee for my food bag and utensils (both of which were right there on her side of the counter). Never did get my receipt either. On top of everything else, my apple walnut salad had mushy apples and grapes. Guess I know no one eats salads in this area! They had decent lunch specials for $7.99 for the sandwiches though. read more

Potbelly - Sandwiches Near Me - Baltimore, Maryland

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I did a mobile order so I would not have to wait in line. The process of ordering was easy and allows you to customize your food. I like that they have a combo deals. I got a Veggie Melt sandwich and the Apple Walnut Salad. Unfortunately, when I got the paper bag containing my food order, the lid to my salad was not closed all the way so when I went to take it out some of its contents ending up spilling in the bag. Well, there went a third of my salad. The salad itself had wilted lettuce. The grapes were mushy and I got like 4 small apple pieces total. I also found a hair in my salad which was a disappointment. The Veggie Melt was okay. I got it in their multigrain bread, with provolone, cheddar, and swiss. It was filling, but a bit lack luster. I like the Veggie Melts from Subways better. In terms of the ambiance, they do have a ramp to enter so it is very accessible-friendly. The restaurant seemed clean and it is definitely affordable and fast. The table I sat on was wobbly though. They have a fountain machine that serves Coke products. read more

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Costumer service was the worst I have ever received at a potbelly. Everything was an inconvenience for the 3 females that were working.

I came in to get 2 milkshakes nothing large and this male worker with a green hat really just sighed and rolled his eyes at me like he got some attitude or something bad service read more

I was nearby for a work conference and stopped by for lunch. One of the best sandwiches I've had in a long while! The peppers were delish.

It's Potbelly so pretty much know what to expect from the sandwiches and other food on hand. Although the first person making the sandwich seemed to have a little attitude, the other two people making and ringing up the purchase were welcoming and fine. Funny how customer service has changed over the years and some that work in it still don't get it. Grabbed the Italian and a couple of cookies which their cookies are always pretty tasty and satisfying for that sweetness itch. read more

I'm rating this location as four stars based on years of experience. However I will note that my most recent trip was surprising, as the line was moving very very slowly. I'm not sure what the issue was but perhaps a flood of online orders had slowed down the teams pace. To make up for it, they gave me a free cookie to make up for the wait, which was certainly nice! In general this location is spacious and warm. The decor is quite interesting! There are a variety of Americana and memorabilia scattered throughout the dining area. The menu is pretty standard. All potbelly's have the same menu. Everything here is prepared per the standard. Personally I enjoy these sandwiches much more than most other comparable national chains. There are Zapp's and other chips available, as well as cookies and often brownies/blondies/'dream bars'. read more

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No more spicy voodoo chips? Cmon man. Bring them back please! They make the experience.

No complaints here! Service was friendly and quick. I enjoy all the different options and fair prices. Plenty of seating inside, but it can get busy. read more

The food is generally good, and it's a convenient place for work lunches, but 3/4 times they get your carry out order wrong. I only do carry out when I'm in a rush, so it's particularly irritating. All things are too expensive nowadays to let careless service slide. Not to mention that restaurants (like Potbelly) ask for tips upfront, and I oblige. But this leaves me asking, if I can't count on good service, what am I tipping for? read more

We needed a quick lunch near M&T Stadium so Potbelly it was. I chose the pick your pair with a skinny size avo turkey sandwich and a cup of loaded potato soup and my husband chose an original size avo turkey sandwich with a bag of chips. It was filling and we both really enjoyed it. read more

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Notorious for old lettuce! They are clearly taking shortcuts with slicing fresh lettuce. Old lettuce is disgusting!!!

Today I placed an order for delivery using the potbelly website. When my order was delivered it was sticker taped shut and showed no evidence of being tampered with. When I unpacked my order distributing its contains to the others in my party. My portion of the order was missing. So I called the location to inquire and was told that the person on the phone packed my order personally and there was no way it was missing. However here I was with a bag with 2 sandwiches, 3 drinks and 3 bags of chips. Where could my salad have gone. The driver delivered my bag unopened, which meant my salad never left the shop. My options come pick up your salad or order it again!!! Which didn't work for me since I'm visiting from out of town and didn't have a car to come pick it up. The worker on the phone said she would have to get approval to give me a refund since I was not able to pick up my salad. So disappointing. Then a member in my party was removing a pepper from her salad because the spice was too hot for her liking only to find the darkest strand of black hair down the center or her sandwich!!! Well gross!!! It definitely seems like certain orders are targeted and I will not be recommending anyone order from here. When I called back the young lady hung up on me twice. This behavior is unacceptable for any place. read more

This was my first time trying Potbelly and let me just say, I will definitely be a regular customer after this experience! The Pratt street location had phenomenal service, great sandwiches, and a very clean dining area. I placed my order through Grubhub. The worker that assisted me helped me as soon as I walked through the door. There was no need to wait being that my order was already ready by the time I arrived. The worker was very polite, I wish I caught her name! The location is about 5 minutes from my house and l can't wait to return to try something different on the menu. 10/10 would definitely recommend! read more

Potbelly - Roast Beef (double) with bacon, lettuce, tomato, and Italian seasoning. - Sandwiches Near Me - Baltimore, Maryland

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Sometimes at the end of a long day, a gal just needs a sandwich. I hadn't had a sub in over a year and I kept hearing about Potbelly Sandwich Shop and thought it was a great time to check it out. I placed my pickup order through Doordash and the process was really simple, including modifications. I opted for the Mediterranean without chicken and added a side of Zapp's jalapeño chips. I went to pick up my sandwich and it was really easy! I swung in, found my order, and left-- simplest process ever! I went home to enjoy my sandwich. The ingredients were fresh and the sandwich was assembles well. I only wish it were a bit toastier. I'm sure I'll be back again. Next on the menu: Veggie Melt! Thanks for hittin the spot, Potbelly! read more

Potbelly - Zapp's Hotter 'N Hot Jalapeño Chips - Sandwiches Near Me - Baltimore, Maryland

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My wife and I decided to come here to meet up with her brother, who was in town in business. None of us had eaten here before. I was originally planning to get something completely different than what I'd ordered, so I was surprised when my mouth blurted out turkey and swiss. It ended up being very delicious, and I'm glad I ordered it. I also ordered a bowl of the broccoli cheddar soup, and it was one of the best soups I'd ever had. If I'm in the area again, I'd definitely return here. read more

Their broccoli cheddar soup is excellent, but although I requested utensils, they sent me the soup without a spoon.

They messed up my order and this not the first time!!! My meatball sub didn't have enough sauce and they forgot my soup. I asked for pickels on my wreck sub and they forgot it!. My first order they forgot my pickels. They gotta do better at that location. read more

Stopped in for lunch. And each one of the staff I spoke to engaged a genuine conversation. They seemed content and happy even though they were at work. I like places that treat their staff well. And it seems like they're treated well here. read more

I use to love coming here for an Off-menu item or a big bowl of soup BUT this is our 2nd visit in the last 6 months that was a total disaster. Slow service is just a thing now a days, I get it. Dirty tables and no sweet ice tea is not a thing. Nor is the lack of a friendly greeting and good customer service. The only shinning light was David, who upon being solicited, offered up a excellent suggestion for lunch. So we skipped Jersey Mike's awesome Cheesesteak sub, WaWa's unbelievable Meatball sub anb Figherhouse Sub's amazing Reuben to be charged $52 for 3 regular size subs, drinks and chips. Again, though David's personal concoction was very good, it could not save the day. Please do as we will be doing in the future and avoid this terrible eatery known as Potbelly Sandwich Shop (Central Park) read more

Potbelly - Sandwiches Near Me - Baltimore, Maryland

Avoid this place. Customer service is a joke. First I ordered a flat bread and they said they were for online orders only, with 15 sitting right in front of me. Fine, ordered a sandwich I didn't want. Next....ordered soup, asked for crackers. No crackers available when I could see the box of crackers. Those were online orders too. Since when did future online customers take priority over current In person customers? read more

Their Broccoli Cheddar Soup is delicious, but their Vanilla Shake is awful. It had so many ice crystals that I gave up on the straw and ate it with the soup spoon. read more

I was very impressed with the portions at Potbelly's. They don't skimp on the meat. The Skinny Grilled Chicken was more than enough and I loaded it with all the toppings, wowsers. My son enjoyed the Original Mama Meatball and was pretty stuffed. We will definitely come back. read more

Potbelly - Sandwiches Near Me - Baltimore, Maryland

We stopped as we walked home from my love's job. She had been to here before, and loved it. The staff was wonderful, and we met a nice lady who was here with her son, who was in the hospital. All I will say about this is...never underestsimate the power of hugs. Robin ordered turkey and Swiss, and I ordered a roast beef and provolone, and added mushroms. The preparation was spot on, and the potbelly stove in the lobby was a nice touch. My roast beef was SO good. This place has ruined me for subway roast beef for sure. Tender , flavor packed roast beef, and the melted cheese and mushrooms was the perfect compliment. They have salads , soups, and milkshakes too! Robin loved her dinner too, and we certainly will be back. Another place to eat within walking distance of our home!!! read more

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I am highly disappointed with the chicken pot pie soup. The pie crust was left out of the soup and it was very runny and buttery. The loaded baked potato soup was missing bacon and green onions. I ordered delivery through Door Dash so I couldn't get my money back. read more

S-L-O-W! I work at UM across the street and enjoy the sandwiches but dang this place is consistently slow service, especially on weekends

The food was the only good thing about this place, the staff was horrible, I had to repeat myself 4 times about my order cause they were to busy being rude and talking to one another. I usually over look these things but this was ridiculous my mother asked about the bathroom and the guy was rude, there was also a deaf guy in here and one girl that had a mask that read I can't breath on it which I am all about blm didn't bother pulling her mask down to speak to him and basically ignored the fact he was deaf!!!! read more

Bottom Line: The proximity of the sandwich shop to the U of MD medical center and the convention center makes this a good stop a quick lunch including sandwiches, chips, cookies, coffees and sodas. I'm a big fan of Potbelly Sandwich Shops in general because of their tasty toasty sandwiches, fresh protein packed salads, fountain Diet Coke and consistently great service. If you are thinking about grabbing a quick bite to eat here are some tips: - Sandwiches are always made to order and all the ingredients are fresh. My go to is the Mediterranean with chicken or Pizza sandwich. For a lighter but equally satisfying option I like the Med Salad and Powerhouse Salad. - Drink options include my beloved fountain Diet Coke, other Coca-Cola and Pepsi options and freshly brewed ice tea. They also have a "bottle shop" where you can get different bottled drinks from the cooler. - The line can be very long but overall it moves quickly. - Download the Potbelly app to order in advance. Plan to place your order at least 30 minutes before you plan to pick it up. read more

Kind of chaotic to order multiple sandwiches on the spot. We also ordered a strawberry smoothie expecting it to be fruity and got a shake...They INSIST that is a smoothie though. Overall, meh. read more

Potbelly - Their strawberry "smoothie" - Sandwiches Near Me - Baltimore, Maryland

It is so hard to commit to packing lunch when you have this good of a restaurant right by your work. I always go in for either a tuna melt or veggie sandwich, and I have never been disappointed or anything less than happy. The bread is always delightfully toasted, the staff is always so welcoming and friendly, and even when the line stretches past the door, I manage to complete my order in less than 10 minutes. Kudos, Potbellys read more

It's a Potbelly. Normally, would not bother to rate it, since the food is, as chains tend to be, roughly the same everywhere. However, service here stood out as excellent, particularly in downtown Baltimore, where I had quite a few experiences with horrible service. Given the surrounding options, Potbelly deserves some serious consideration, particularly for those who haven't eaten at one of these. read more

Used to order delivery from this place all the time. They messed up four orders in a row. The first three times, they were so gracious and apologetic; they replaced the food and were so nice about it that I didn't hesitate to order again. The fourth time, I spoke with a woman who accused me of lying about incorrect orders to scam them out of free food. I was shocked that she would even think to accuse a loyal customer of something like that, and when I told her so, she dug in and kept telling me it was somehow my fault. She reached out to me later in the day to apologize and said the district manager would be in touch - they never called. I had such an awful customer service experience, I won't be back! Update - emailed the email address that was in the reply, and have heard nothing. read more

I have ordered take out from this location several times in the past while in the area (pre-Covid). Generally, the sandwiches are decent and the decor is cool. Only problem is the summer crowds - it can easily take 15-20 minutes in line to order and pickup, unless you call ahead. read more

Nice place, friendly, a good place to grab a sandwich and eat on your way to work or home. good diversity of sandwiches and you can also customize the sandwich and the friendly people working there will help you make your sandwich how you like it :) read more

When my order is correct, I am so happy and the food is awesome. Unfortunately my order normally has missing items or there's cheese on it when I always ask for no cheese. I'm lactose intolerant so I can't really eat it when it comes that way. Love this place but wish they'd pay attention to orders more closely. read more

The food was fine but the service was pathetic ... the two workers could not be more uninterested at serving the customers... these folks need customer service training in a big way. Clearly just a job and no interest what so ever in having any social skills. read more

Sign at the counter reads "Always a Friendly Welcome." This Potbelly should be in trouble for false advertising. The guy taking orders did not speak, but rather nodded as if to say he was ready for us. Being unfamiliar with sandwiches here, I asked "how large is the big size?" Mr. Uncommunicative just pointed to the sign that had "skinny, original and big" on it. Again, I asked and clarified by saying, "Can you show me the bread size?" He grunted and showed me. At this point, I decided perhaps he was mute and I was being insensitive. When, lo and behold, he spoke! He said "white or wheat." Three whole words! There was no iced tea, only soda, and after waiting at the counter to ask if tea was elsewhere and being ignored, I gave up. The sandwich was pretty tasty although very messy (like multiple napkins messy). Plus we asked for it to be cut into halves, yet, it was a 70/30 split. Customer service is not this location's forte. read more