I see so many negative reviews on here. Which is sad because this place is such a great asset to downtown Jc. The staff has always been super helpful through the past year for me. I'm there at least once a week and have always been greeted and helped in a friendly manner. I appreciate this business! read more

This PostNet location is excellent. They are reliable and I never have to worry when I drop off a package or need something printed.

I've been into this place a few times to use their notary services, print documents and send packages. The owner and staff are always extremely helpful and efficient. I will continue to make this my go to for these services and would recommend them to anyone! read more

The owner wouldn't let me bring in my service dog. I know it says no dogs but service dogs are dogs who are there for medical reasons.

The man working behind the counter was very rude to me when I asked about pricing for the boxes I wanted to ship. When he gave me the pricing I politely said I may just ship it via USPS because it was more than I was willing to spend, he immediately became rude to me and started giving me attitude. So I just took my boxes and left. Never will I give him my business! read more

They have a USPS sticker in the window but refuse to collect any of their parcels - Remove the sticker. Turn away customers with 'large' packages stating they are saving room for "paying customers" even though they are listed as a drop-off location. Have been turned away for a variety of reasons - seems like there is always an excuse and they are just too lazy to deal with customers. Save your time and go elsewhere. read more

After getting numerous packages stolen from my. Business I was so relieved to find PostNet. I've had a PMB box here for years now and am always greeted Kindly and I know that my packages are always in good hands! I love that I don't have to wait on line at the post office and at postnet they help you box your shipments. I'm so happy they are so close and efficient. They also do amazing printing for advertising. Looking forward to exploring those options! Thanks Postnet read more

LOVE this place - the people that work here are incredibly kind and helpful. I would 1000% do all of my mailing/printing services vs anywhere else. It's also awesome to help small business owners here in jersey city. read more

This place is convenient and reasonably priced given their urban and busy location. I've been using them for 5 years, and have no complaints. I see all these 1-star reviews, and in my experience they're unwarranted. Yes, Rich and Margie are old school, but if you treat them with respect they will reciprocate. Besides, if you can't deal with old school then what are you doing living and working in Jersey City? It's part of what makes this place special. I'm willing to bet that they've been running this place for years before many of the complainers moved here. read more

This the only shipping place near downtown JC by the path stop yet I walk an extra 15-20 minutes to go to the FedEx or Ups store because the owner of this small business is consistently mean. I've tried them on 4 different occasions not wanting to walk to Fedex or UPS. They overcharged and were not customer service oriented. I guess a monopoly based on proximity works for them. read more

Hello Fellow Yelpers... I am somewhat shocked and dismayed to read the negative comments left for PostNet in JC earlier in January (23rd). First time leaving a review - compelled to sign up for Yelp and 'calmly' respond after reading this outrageous review. I run a small business in Jersey City, a 3-minute walk to the PostNet in question. They have always been nothing but courteous and helpful each of the more than dozen times I have used their services over the past 2 years. Let's be clear, PostNet offers convenience on multiple fronts - packing, shipping, various office and shipping supplies as well as other business services. They also thoroughly understand the shipping business. In addition, one can drop off select UPS and FedEx packages at their location when needed - also extremely convenient (and no cost). Let's also be clear, PostNet is NOT the US Post Office. Similar to Kinko's, Fedex Store and the UPS Store, PostNet provides PREMIUM business services. Yes - I could walk the 3/4 mile in the snow and cold of January to the Jersey City Post Office, hoping they have the box I require to mail out my package. I also have to hope the line isn't too long. Most US Post office locations rarely offer an ample shipping box selection. In addition, shipping and packing supplies are typically nonexistent. I do not expect the Post Office to be Staples; nor do I expect the same from PostNet. The PostNet in JC offers convenience services at a premium. This is a premium I am willing to pay for the sake of time as well as convenience. Golden Rule territory - when one treats others with kindness and respect; one usually gets the same in return. Not always... but usually. Yes - we all have bad days. Sometimes people misread, misinterpret or misunderstand others for not just what they say, but for also what they bring into the conversation beforehand (prior experiences, feeling unwell, frustration, anger, etc). There are some very nice people working at PostNet. Beyond the 'people' dimension, PostNet offers a wider range of services at a different range of prices compared to the limited services available at the Post Office. I'd suggest keeping this in mind when using both services (both PostNet and the Post Office). Be well fellow Yelpers... and be kind to each other. read more

This is where I always go. Very helpful staff. It has everything that a big-business shipping/copy center has...only you're supporting a wonderful, neighborhood shop. read more

Rude. Racist. So not family friendly. Went in today with baby in stroller. Was prepared to give them over 50$ in business. Needed a place to sit and write out addresses on envelopes and was told after 2 min that I would be more comfortable writing the addresses out at home. Next time I will take the extra time out and go to the post office! read more

One of my favorite places in all Jersey City. Right when I moved to Jersey City I had to submit plenty of paperwork and spent many hours there. Not only I received excellent printing, passport and delivery services, but the owner and his team made me feel welcomed. A perfect introduction to my love for the city and his people. I can go to UPS or other places, but I keep coming here every time. read more

First and definitely the last time there, I went to drop off a pre-labelled UPS box. Owner was curt and said he didn't make any money off of these. I asked for a receipt but he said these don't come with one. So I waited for him to put the package into the system. He was irritated that I didn't leave when he said, "trust me, I do a bunch of these." He also said that the next time I have one of these, that I should go to the UPS store instead. Alrighty. I now know to go elsewhere with my business. ps. some of the other reviews read like paid advertisements, no? read more

PostNet is listed as a drop off location for DHL packages. I prepared my package and went there to drop off. They said that they do not accept DHL drop off, only accept DHL packages that is prepared and charged by PostNet. read more

This review has been long time coming. In brief as a business owner, i am over cognizant of the position between customer and business. I'm also fully aware things can go wrong for innocent reasons largely due to miscommunication. However its The Business responsibility to remember its the client who pays their bills, keeps the light and their doors open. By default its their responsibility to find a medium where the fault can be resolved amicably or to the best of their ability where the customer can feel their frustrations are being taken into consideration. Its also The Business responsibility to not treat the customer as if they are disposable which is exactly what happened to me. My prints were done incorrectly with a deadline due to an event...yup worst case scenario. No time for corrections. I was expecting professionalism and any kind of verbal empathy for the error (of miscommunication) and maybe suggest discount the overall cost since I was a 3x returning customer showing loyalty to their operation. In short I got "take it, pay for it in full or leave it" as a reply. I was dumb founded, couldn't believe that was the position Isabel took. I still asked what can be done to help rectify this situation fairly, im a paying customer. Once again i was given a direct ultimatum take it pay in full or leave it. Walking away I knew then this was not the place for me or my business anymore. This is not how a business should run or treat their customers. Immediately I came home to then view their reviews because it was so distasteful I knew I could not be the only one getting this kind of treatment. SURE NUFF!!!! For even when I read the replies Rich gives to defend his business just the manner and undertone thats felt its pretty clear theres no respect for the customer at the end of the day. Words don't even suggest being reserved. I can say unequivocally to everyone who has been treated unfairly and disrespected in the process, there is no growth or real success when there is a growing number of complaints especially on the same issues with a business that shows no humility. Irrespective of what their comeback will be, theres a golden rule that will stand a test of time, "where theres enough smoke there MUST be fire' hellllo!!!! Theres obviously a problem with this business and their attitude. The reason why it will never change is because (the owner) by example has and continues to show his family of staff that he's never wrong and refuses to take ANY responsibility for any and all of the accusations that are being said. So that trait is passed down. I have since recommended a customer with a super large project to a more deserving print shop. How sad! read more

Rich from PostNet is great. This guy is constantly saving my a$$ when I am in a rush to meet deadlines. On top of that, the services are priced very reasonably and are way cheaper than a Staples or some other competitor. I have used other printing services for my business before and none compare. Everyone at PostNet is always very friendly and helpful to me. read more

I have been going to PostNet for 5 years. Rich (the owner) is such a nice person, and his staff is friendly as well. Rich remembers you, which makes you feel special :) he's super friendly, very helpful, has brought my heavy packages out to my vehicle more times than I can count, and has never lost a package. I use to live in a hi-rise and had a doorman, but now that I live in a brownstone building with no doorman, PostNet is my lifesaver (deliveries without a doorman can be a nightmare). Nothing but great things to say about this location. I love this place and would definitely recommend them! read more

I have found this company to be safety net for all of my landscape architectural drawings. I have had them post large 24 x 36 colored drawings mounted for presentations, 3d renders, and plan views that were very crisp and clean. Everytime that I have expected short turn arounds, they always pull through. I feel relaxed knowing that my plans will always be ready for me and I can meet my deadlines and impress the clients. Sincerely, Landscape Architect of New Jersey Jersey City read more

I went here with my brother to print some documents for a DHL pick up that was paid for by the person who was to receive the documents. The gentleman at the counter overheard me talking to my brother about DHL and started firing us for not booking a DHL pick up through him and said "i am not going to let you in next time" And went on to say that we are not giving business to a local store. I was shell shocked with his aggression. Despite that, I told him that our pick up was paid for and that we would book one with him when when needed. The man refused to understand or listen! This 'local' store just lost a load of business because of abject rudness with locals! My brother was planning to fill in his depleting stock of stationery with a large purchase but he promptly took my business elsewhere. I have other friends who use this store and have faced similar behaviour but this was the last straw. None of them are going to give him their business anymore... Btw, I'm an immigrant in this country and with all my travels Ive have always known americans to be the most polite and understanding people by far. This was my first experience of 'in my face rudeness' and I'm dismissing it... I think the gentleman needs some counselling. read more

My complaint to the better business bureau: I walked into postnet expecting to be able to print some papers and get a document notarized. What I didn't expect was to be met with the most disrespectful and patronizing staff member and owner that I have ever met. I brought attention to the fact that they didn't specify that a certain copy machine cost more than all the others because it is " a color copy machine". I didn't use any color ink but was still charged as if I had. After telling the cashier that it's wrong to charge me for a product I didn't use, the owner steps from behind the back room and exclaims "dude, you gotta be kidding me! It says it's a color copier!!" I said that most color copiers can print in color but that I shouldn't be charged for color ink if I didn't print with color ink. The cashier said "you're acing like a baby by complaining about this!" The owner told her to hurry up with me and kicked me out after I had paid. I want an apology from the owner and his cashier. The price of the "color copy paper" without any color on it is not important but it is the principle of the thing. I was a polite, paying customer that shouldn't be talked down to. I'm a war veteran and it made my blood pressure go up to experience such blatant disrespect. They should put prices on the machines and make it clear that that specific machine will cost you more than any other. I'm very disappointed and will not recommend this postnet to anyone along with never giving them my business again. read more

I have been using PostNet services on Grove Street for the past 2-1/2 years and it is a godsend for me. It is like a mini Staples and it has been so convenient for me to do mailings, copy work and computer work. It even has an area to purchase office supplies. I love the coziness of PostNet and Richard, Nilsa and Isabel are always there to assist me should I need assistance. They are customer friendly and always make my experience there a pleasant one. read more

A special thanks to Rich (Owner), Margie, and Isa. They have been of wonderful service to our family & business for years. They are courteous, professional, and reliable. They know their customers, and give undivided attention. Our neighborhood is fortunate to have them. Their PostNet location is perfect, their hours are accommodating, and their rates are fair. Make sure to inquire about their many services. We hope they remain here for many years to come. With Utmost Gratitude, The Roca Family read more

I have never been insulted more in my life. I am quoting the exact words of what the two owners said to me this morning - the man said to me "I WANT TO SMACK THE SH*T OUT OF YOU" and the woman said to me "GET BACK TO YOUR COUNTRY". This was in response to me questioning their policy of why I had to pay for 7 minutes of computer time in order to print when all I wanted was to print a single piece of paper from my USB stick and the only way to do it was to go through their computers, which I used for a total of 30 seconds. I was NOT trying not to pay, my intent was to comment that it does not make sense to charge customers to use the computer for 7 minutes if they only intend to print a file they brought into the store. Once I even started saying that, the two owners exploded with rage. I came to leave a review with Yelp specifically to report this incident and to beg all customers to NOT CONDONE THIS SEXIST, RACIST AND ANTI-IMMIGRANT BEHAVIOR. ***UPDATE*** It has been less than a week, and the owner has already edited his response to my review at least four times, using admirably creative insults directed to me each time. After I submitted a complaint with PostNet Corporate, Mr. Rich M. was forced to tone down his language significantly, but of course he still continued to use a dismissive tone and insults in an effort to absolve himself of any blame. Unfortunately for you, Mr. Rich M., after reading your comments to other customer complaints on Yelp, which describe the same aggressive and unacceptable behavior that I witnessed, I understand better the person I am dealing with, and I find the insults in your Yelp comments to me nothing but amusing. My account above is correct, the quotes above are the exact words that you and your coworker said to me, and you cannot claim I was trying not to pay because I was handing you my card when I spoke of the computer use fee and when you started yelling at me and threatening me. In the end, I left cash because you thought it's more important to stop everything and yell at me than to process the charge, and I did not want to be in your presence a moment more. The single thing that I omitted, apologies, is that I forgot to mention that you took one of my packages from the counter and threw it on the ground. I will not entertain Mr. Rich M.'s comments with further attention. All I can say is good luck to you, Mr. Rich M.! read more

The owner of this place is rude and the opposite of helpful. I won't go there ever again for anything b/c of the way he treated me when I asked how much more it cost to mail something from them instead of at the post office. There was nothing posted about the mark up. It was a simple question and he attacked me. He refused to share how much more he was charging. Jersey Citites should get good service. We should not frequent businesses that have poor customer service. read more

I am new to the place and asked these guys what would be the cheapest way of delivering a package and they said its fedex ..... I learned later that I have shelled out 25 bucks for a service that usps charges just 6.00 bucks for.....and guess what --- these guys do accept usps packages....I guess they make more money from FedEx than usps... The lady at the counter told me that FedEx and usps cost almost the same.i feel cheated and won't go back to people who are trying to fleece a customer like this. read more

Why is the lady that works at PostNet with the short hair so unhelpful and rude? She appears to always be in a bad mood and seems genuinely annoyed that you're there to give her business. I've had good experiences with Rich but the woman who works with him is really troubling. Makes you not want to go there. read more

i use this store for everything, shipping, returns, printing pictures, etc. such a great place to do business with. they are so much friendlier than the post office or kinkos and not a chaotic as staples. read more

Rich has always done a great job packing and shipping my items. I am a heavy shipper and receiver of packages, and I have never had a problem occur. It's a very convenient place to have in the neighborhood, since many of the buildings do not have a doorman to accept packages. read more

This is the best packing/shipping service I have found in the NYC metro area. I wish I had found them months ago, I do all my ebay business at PostNet now. Rich is the best at what he does. As far as the bad reviews are concerned... they are all business in there, not exactly warm and fuzzy. It's not corporate like Starbucks (where the employees will get fired if they tell you to f off), so if you come in acting entitled I'm sure they will give it right back to you... If you want your a$$ kissed, go somewhere else. read more

Everyone who works there is quite rude and curmudgeonly, and they're not entirely competent, either. The whole place wreaks of cigarettes. The computers are poorly maintained, so be careful about logging out and deleting your confidential downloads. They'll blame/charge you for getting your print job wrong even though you asked for assistance before printing. Computer users are charged by the minute, but they'll give unclear instructions or keep you waiting while you're left on your own to figure out how to print on bond. Their prices could be better, too. I also don't appreciate all the loud, distracting chatter and musical accompaniment to the radio by the staff. I'm trying to focus under pressure here, the clock it ticking. One little mistake on my resume could cost me a job. Once I sent a fax at PostNet and they couldn't even provide a confirmation sheet. It was a very important job application my future employer was expecting by close of business, and I had to request a refund and run to Staples. read more

The slimy owner sold me used boxes. This is after I bought a bunch of boxes and moving supplies. Check your purchases before leaving the store - he will rip you off. He will also call you honey cakes right in front of his wife and daughter. Disrespectful on a few levels. I get this is a mom and pop store but don't rip your customers off! read more

Rude, rude, rude. Yelled at me for using a pen on the counter, then tried to charge me $1.00 for a lousy piece of tape that they taped my box with, without me asking for it! When I protested the guy took out a box cutter and cut it off along with my label. Please don't bother going here unless you want terrible customer service. I went to the Post Net in Hoboken and they were so nice, it was like a whole other planet. read more

PostNet is so convenient and the people are very helpful. A tremendous asset to the neighborhood. Rich did an excellent packing job for an item I mailed to my sister in California -- she was impressed, and it got there in excellent condition. Returns to places like Amazon are a snap; I just put them down, wave to someone who works there, and I'm out the door. read more

Need to ship a package? Go somewhere else - plenty of options nearby. I had to ship a UPS package - it was packaged nicely and had a prepaid label. I asked for it to be scanned and to get a receipt. It was not busy in the store and I was not in a hurry. An expensive item was inside and if it were to get lost, I would be responsible because it had not been scanned. I believe it was the owner who was behind the counter who explained that they scanned all their packages at the end of the day...and that in xx # of years, he never had a problem. That's great, but if my package is lost, do I call up UPS and tell them what he said? They will say 'sorry, you don't have a receipt...'. In the time it took him to explain, he could have scanned it. He wasn't especially rude but clearly indifferent. The type of service may have been sufficient for the old Jersey City, but things are changing. The responses to other reviews on Yelp ring the same tone -- 'indifferent'. I think it's time to consider retirement. The owner wrote nasty responses to some other complaints here that he does 700 drop off's per month. How many drop off's do you think the UPS Store and Staples in Newport or FedEx in exchange place does? Want service with a smile -- or at least a receipt -- go there instead. It's worth the extra walk! There are also several UPS drop off boxes within a few blocks which certainly feel more secure than leaving it at PostNet (and they actually want your business). This was my first and last time walking into this business. I can't wait until this place turns into the next local restaurant or bar. Take a look at his response to me (pasted below so he can't change it) and the other reviews and you'll see how nasty this guy Rich can be. He thinks I want my "ego massaged" and to be "waited on hand and food", lol. I wanted a receipt so I know my package was accepted and in the system (otherwise what proof do I have that I even dropped it off if it gets lost?). Yep, asking for a receipt is the same as getting my ego massaged, I'll remember that every time I ask for a receipt at restaurants and other stores "Excuse me, may I have my ego massaged? What do you mean? Uh, sorry, I just need a receipt". "The B*tches term" - I have no idea what he's talking about, sounds like drunk talk. Surely he'll edit his review and add some more obnoxious comments. He thinks "I have problems where ever I you go"? Have you read your reviews here? Seems to me like people hate your store because of you. Can I recommend hiring someone who can be nice and let them handle your social media accounts. Rich's response 8/4/2015 Just reads this guys back handed 5 star review for the UPS store. They are the best, but of course don't send it thru them, or purchase packages . And to have your ego massaged you can call and get an apology like I did, if you feel that you were rudely treated, or your ego was bruised. Read his other posts, Yelp is his podium for attention, because it is obvious the places he visits don't give him any. The B*tches term is always the give away, for someone who thinks that he should be waited on hand and foot. It seems that you have problems where ever you go. I forgot to mention that when you see a restaurant or bar move in here, that is because they have paid me a ton for my properties. And, if you are the new Jersey City I would say stay in Hoboken. read more

I had the same experience as Angie below. The service was horrendous. I tried to do a simple UPS return and the owner was terribly rude. It's not worth his time and $ to help a customer with a small job. Well, thanks for wasting my time now and putting me in the worst mood. DON'T GO! read more

I have been a patron of Rich for over a decade. I appreciate that his local business has been around so long-LONG before Jersey City got so gentrified and commercial. It is a family owned business and I love going in and catching up with Rich. From day one Rich has been upfront about his services. Anytime I needed something sent back cheapest way, he makes sure it happens. When my printer broke, I used his printer services and it was done. Upfront, honest, hilarious, and kind. read more

I have a support dog, a 5 pound morkie with a license who was in my arms and they asked me to leave because the owner (who was not even in the store at that time) is allergic to dogs . I was there to get some papers notarized . I offered to show the license they said they do not care . They were rude, curt and unpleasant . I will never set foot in that store again . read more

Nice place and employees, but the clerk didn't even check my ID when I picked up a package.