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The UPS Store

2.5 (47 reviews)
Closed 8:30 am - 8:00 pm

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This is an absolutely fascinating business case. The UPS store on Murray Street represents a billion dollar corporation yet the customer service in this store is consistently dreadful. Previous reviews have covered the condition of the store, which is disgraceful, and also the execrable temperament of the employees - do they get lessons in unpleasantness or is it a trait they screen for when hiring? However, I needed to send something this weekend and my usual UPS and FedEX store was closed so I had to visit this truly awful location and I have to say they truly outdid themselves in exhibiting a Fawlty Towers-esque level of awful service. Rather than go into details please just review the attached photo that is a sign prominently displayed in the store: NO WE DO NOT PROVIDE TAPE NOT EVEN OUT OF COURTESY. NOT ONE STRIP/STRAND..... This should be taught at Harvard Business School case....Not even out of courtesy! Classic. That is all you need to know about this location.

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7 days ago

Helpful 3
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2 years ago

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Local

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Photo of Naniwea d.
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1 year ago

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2 years ago

The girl helping me today was extremely kind! I didn't get her name, but will definitely go back to this location because of her.

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2 years ago

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Photo of Local

Local

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2 years ago

The people who work at this UPS location are amazing and they all deserve raises. They make things easy and add some humor in the process.

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Local

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Photo of Jordan L.
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5 years ago

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5 years ago

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4 years ago

Helpful 1
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Photo of Megan U.
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2 years ago

the nicest guys work here! always make my day and leave me in a better mood. so calm and always helpful when i need something

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Local

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3 years ago

An absolute nightmare. Overpriced, rude and not competent. Will never come back to this location.

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Local

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4 years ago

Helpful 1
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4 years ago

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7 years ago

Helpful 4
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3 years ago

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6 years ago

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6 years ago

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Photo of Moe M.
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5 years ago

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5 years ago

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7 years ago

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9 years ago

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Local

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4 years ago

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7 years ago

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8 years ago

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4 years ago

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8 years ago

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Local

Thank you for your feedback!!

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7 years ago

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Local

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9 years ago

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Local

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9 years ago

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8 years ago

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7 years ago

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Local

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4 years ago

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7 years ago

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10 years ago

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5 years ago

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13 years ago

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7 years ago

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6 years ago

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8 years ago

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Local

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9 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

My local UPS could not help me, nor could USPS or Fedex.

Mentioned in 2 reviews

Read more highlights

The UPS Store

The UPS Store

(24 reviews)

TriBeCa, South Village

Matt had great customer service! Def all the workers here are nice but Matt went above & beyond for…read moresure. Mailed something to Korea & he helped me fully.

It's laughable that these people consider this a legitimate UPS Store. UPS HQ should really…read morere-examine how they let something like this store be part of their organization. This is less of a UPS store and more of a bombed out totally dilapidated room that resembles more of a mail hoarders basement. And it's been like this for two years with 0 Improvement . If you want your mail and packages strewn about and misplaced in a disgusting and dirty third world approach to business with rude and miserable employees then this is definitely the place for you. Prime case in point these owners can't even maintain consistency on the address of the actual store as they moved and still don't even know how to update their business address on yelp and google. The new location is also possibly the worst possible location in all of New York in terms of traffic. It only makes sense unless you live literally around the corner from it. Otherwise you should go literally anywhere else. Be prepared to get in stuck in the thickest Holland tunnel traffic as well as you attempt to make your way there at a snails pace crawl. Probably the worst choice to put a store in this specific place a block away from the tunnel. In conclusion this filthy poorly run/managed embarrassment of a UPS store isn't worthy of even storing your trash inside. Much less your mail with your personal information. Be warned this is the bottom of the barrel here. Be forewarned the moment you walk inside you all ask yourself if this is a legitimate business in any capacity.

The UPS Store - shipping_centers - Updated May 2026

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