Amazing staff and business. They are always helpful and fulfill all of our mail/shipping needs!read more

I came in with an assortment of items including framed works and a hat and the owner packaged all…read moremy items, charged me a very affordable rate and it all was delivered unbroken just a few days later. Great service!

Raquelle and her team here are fantastic! Very helpful, responsive, and professional. They helped…read moreme ship a mini dirt bike today and made the process seem less. Thank you all

I have had a private mailbox here for almost 2 years. I do not know why they made a change in…read morestaff, but the new staff members are the rudest employees. I have never seen such horrible customer service and work ethic. I will be canceling my mailbox at the location as I hate having to set foot in an establishment who would hire such terrible people.

This is my favorite UPS store and I use several all over the state…read more They are helpful and courteous - always willing to help out. I appreciate their safety measures and don't mind a brief wait - if there ever is one! Thanks!

Usually always nice and helpful. Today Tues 7/23 Young lady…read moredark hair in pony tail..no name tag. Very rude and inpatient with me and mouthed off...so sorry she had to work 2 min.

I was surprised (and impressed) at how much this location has to offer in services…read more Labels and banners, FedEx and UPS, printing, and all kinds of related stuff. Their mailboxes are very affordable and they have 24-hour access

This is a small business that offers an incredible amount of different services…read more It seems like they print just about anything, including banners. They offer post office boxes that are accessible 24 hrs a day. The post office boxes are regular sized, so packages won't fit in them. No problem, they hold your packages for you. They ship with the U.S. Postal Service, UPS, and FedEx. The employees are very customer oriented.

This is a drop off place for Amazon, which is how I found the location. It is not a UPS store per…read morese, there isn't one in San Marcos. Nevertheless, the6 do take Amazon returns, package them, and label them according to the Amazon guidelines. Receipts are given to confirm your drop off. The counter guy was pleasant and service was quick.

just about every experience I have with the older lady with the accent and different color eyes is…read morea disrespectful and completely unacceptable in a place with so much customer service I went to school I played football here. I run and I've never been treated like that in San Marcos ever but it seems like this is the second time that I've had this her the first time I put it past us but today is completely unacceptable. I don't know if she thinks because I'm an African-American she can talk to me crazy but please my every time I go in there and I have to speak or work with her. I came into the store. I stepped to the side. She asked me if I needed to be helped. I said no not yet. Then all of a sudden maybe five minutes later she's basically yelling and hollering at me. Do you need to be helped I just asked you if you needed to be helped My response to her was "who are you talking to? " Because I think lost your mind speaking to customers like that, and you should be careful who you speak to as well with such hostility. So we're supposed to happen on the third time when I have an encounter with you and you're rude and disrespectful

Even though the UPS Customer Service (not UPS Store) is a real pain in the rear to deal with (try…read moreunderstanding folks in a call center in India), and that is after trying to break thru the computer phone bank, coming into this store makes everything OK. UPS managed to lose a package and I was trying to file a claim. I was missing two pieces of information, so I called this store on Tuesday (which is where I sent it from) for help. I spoke with Alysse who spent a great deal of time trying to resolve the problem, to no avail. I stopped by today after trying to deal with the UPS "Customer Service Reps" on the other side of the globe. I was fortunate to speak with Alysse again (and she remembered me). She again spent a good amount of time and, in the end, was able to provide the information I needed. She was extremely nice and professional. Folks like her leave customers much happier after interacting with her. Whoever owns this store should do everything they can to keep her onboard...a nice raise would be appropriate in MHO. Great job Alysse, even dealing with the deluge of post-holiday returns!!!

So this UPS store has decided not to take drop offs when you don't need a receipt!…read more I suggest the owner create a dropbox somewhere that people could just leave packages with a label on it ready to go back to the vendor so they don't have to wait in line! The lines in this place are ridiculous. !!!! I understand if you need a receipt or you're coming in and you need a box. Etc.. But people who just want to drop off already labeled and ready to go should not have to wait in their ridiculous lines! I would say you're not doing your Customers good service! People are busy and don't always have time to wait in a line for something they don't need a receipt for shipping an already label tracked item!

Great staff. Super friendly and helpful and trustworthy! Nice to have a business that still knows…read morethe meaning of customer service I highly reccomend.

Absolutely unacceptable. I have never been treated with such disrespect by a business in my life…read more This entire interaction lasted less than two minutes, and I left completely shocked by the way I was spoken to. I walked in, smiled, and said, "Hi, how are you?" I was ignored. Thinking maybe she didn't hear me, I asked again. Instead of even the most basic courtesy, I was met with hostility. The older woman working there looked at me like I was an idiot and spoke to me with complete contempt. I have never felt so unwelcome in a place of business. To make matters worse, the store smelled like an ashtray. Between the overpowering smell of cigarette smoke and the unbelievably rude customer service, it was one of the most unpleasant customer experiences I've ever had. There is absolutely no excuse for treating another human being the way I was treated. Everyone has bad days, but that does not give anyone the right to belittle or disrespect customers. If this is the owner, I sincerely hope she reflects on how she treats people because it is unacceptable. If she is an employee, management should seriously consider whether this is the kind of person they want representing their business. I will never return, and I strongly encourage others to spend their money somewhere they will be treated with basic dignity and respect.

Christ centered, friendly, and hard working people here. I like to skip the lines at USPS, UPS, and…read moreFed Ex to do my shipping at Pak Mail. Use them or check them out the next time you have something to ship.

I was told at this particular Pak Mail location that the lowest price to mail my larger package via…read moreUSPS Ground Advantage was $88. I had already researched available prices in San Marcos online and knew that the USPS Ground Advantage price should be around $34. When I asked about this, the man helping me innocently continued to tell me the USPS Ground Advantage was $88. When I went directly to USPS to mail my package, they confirmed that that increase in price at the Wonder World Pak Mail (under newer ownership) was purely profit driven, can you believe the markup?! Stay far away from this shady shipping location. And remember, they do nothing but take the package here!, it's still USPS who picks it up from them and does all the work.

I've been using Pak Mail for all my mail/package sending for the last few years since moving in the…read morearea, but also the offered notary services with Joel are A+ Joel is always professional, knowledgeable, and very thorough in reading and making sure that all forms are properly filled out before notarizing. He has been very helpful in trying times that required notary services. He and the rest of the staff are also super helpful and determined to help send out anything that needs to be shipped and done very safely even if it's odd shaped or very important/precious. You get what you pay for. If you want your fragile/heavy/odd-shaped item to arrive in one piece to its destination, you have to pay for quality - and that's provided here.

Today I received quotes on multiple services (UPS, USPS, FEDEX) all at once made my life simple!read more