I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

The man is off putting. He was unwilling to tape up a box for a return. He's not helpful…read more We used to come here all the time. I will be avoiding it in the future.

Poor service. Had mailed a package and it was returned because they did not know what they are…read moredoing. I had to express mail the gift, they would not even credit the 2.50 I spent the first attempt. Assistant mgr Sarah would not even apologize for the mistake.

This place used to be good. However, it has been nothing but problems over the last few years. The…read morelack of service and overall incompetence is unbelievable. Communication is beyond frustrating and no one seems to know what is going on. Thomas told us we had to jump through multiple hoops just to keep our mailbox active, but only after they stopped forwarding our mail out of state. We did not even find out for months. Once we finally got answers, we spent two hours of our day running to a notary, sending documents, and providing updated billing information as requested. They mailed us the mail they had been neglecting to forward us due to payment, once payment was received. Fast forward to today, and they still have not updated the billing, and our mail is still not being forwarded. After all that time and effort, nothing was resolved. This is unacceptable and completely disorganized. Get it together. This situation is insane. The only thing that is consistent with this store is that they are consistently incompetent.

I was I. The area and needed to drop off a return. They had a few people at the counters and the…read moreshort line moved fast. It was a super simple task, but they were efficient and friendly. I would use this store again.

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

I opened my mailbox here for my home-based business because they offer good price. For the past few…read moremonths, I was pleased with the service. My mail & packages are kept secure, and I got notified immediately when something arrives. I love having a real street address for my mailbox, and they accept deliveries from all carriers with no problems. I can also drop off or ship out my package in one location rather than making rounds to UPS, USPS, and Fedex. Convenient location & clean store. Highly recommended!

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

Well the store is okay. It's one of the only places you can actually walk in it by like office…read moresupplies. However I will tell you it's an absolute disaster. Don't even ever think about going in the bathroom. I made that mistake the other day.

Literally just walked out of this store (sitting in parking lot writing this) and received great…read moreservice from the print and copy section. There was an accident that happened with laminating something very important to me a few days ago and he quickly handled the request to try and fix things and provided extraordinary service to rectify the situation while showing sympathy. I think his name is Stephan but he handled it really well.

This location has some bad reviews and i'm about to leave a good one because I have been here…read moremultiple times and the service has been fine. Today Rebecca took care of me. She is very nice. This location doesn't always provide the best service not necessarily because of incompetence, but because THEY ARE ALWAYS BUSY. It is a busy location. I know returning things you bought online can be a drag. But if you visit this location, don't take it out on the employees, they're trying, and every time I come here there is a line. So try exercising patience. I'll attach some pictures and videos of my visit I just made right now. Notice with my video how when I walk in there is a line. Of course I rolled my eyes, but it is what it is. I'm still gonna be nice to the staff and not immediately hop on google or yelp and leave a bad review.

UPS was supposed to deliver my paid package to the UPS Store in Lynnwood, Washington. Instead, the…read morecareless driver delivered my paid package to the UPS Store in Everett, Washington. Those are two very different locations. What transpired is what really matters. UPS was not willing to correct their mis delivery. Instead, I was supposed to accept the loss without complaint. I attempted to contact the UPS Store in Everett several times. They refused to answer their phone and talk to me. On the other hand, the manager and her staff at the Lynnwood UPS Store spoke with me trying so hard to help out. Those were nice folks and quite professional. I can't say the same about the people at the Everett UPS Store. They showed that they were unconcerned and did not have the time of day to help resolve this blunder. As for the dismissive attitude of the Everett store--piss on them.

I was dreading having to ship my uncle's cremated remains overseas. It's not generally a quick…read moretransaction. There was a hiccup with the English translation on the address and district code but initially no one knew why the hiccup on the program not allowing it to generate a shipment label but no one was willing to go the extra mile at other mail facilities to help me figure out the root cause other than to rudely and abruptly turn me away. One person at the regular post office outrightly refused to wait on me when she saw me holding a box with a label indicating cremated material. The 2nd postal office's postmaster offered reluctantly to get back but never did. I was mildly annoyed to say the least. The staffs I ran into at the mail station were so helpful no matter how backed up they were. In two different instance when Phil and Kim helped me, they treated me with utmost dignity and respect. I found what the problem may be and decided to go back to the mail station given how nice Phil was the first time. Kim helped me the second time. She was also beyond kind and patient and the transaction went through smoothly after the address was corrected. I didn't care if I had to spend a bit more knowing I can trust them and rely on them to do the job without giving me more grief like the ones at the postal services nearby. If you have fedex and mailing needs, Phil and Kim are the best. I was so relieved after going to them. It was not that much more in cost. It's so worth it!

I used to do a lot of business with you but i am very disappointed that Kim is no longer working…read morethere. She was great with the customers and was so helpful in so many ways! Not sure why she is not there anymore but from talking with others that go there she is truly missed!!

I rarely do printing services just because I usually print everything at work; this time I was…read moreunder time pressure and called the business, asking for help with 2 copies of a lette - Mike was so helpful and nice, asked me to upload everything via email and then he will let me know when the print is ready. Suffice to say the service and communication was impeccable, and, to my surprise - free. Based on the whole experience, highly recommend this place !!

Fast, cheaper than Kinko's, and wonderful service. I won't take my print jobs anywhere else!read more