I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

The man is off putting. He was unwilling to tape up a box for a return. He's not helpful…read more We used to come here all the time. I will be avoiding it in the future.

Poor service. Had mailed a package and it was returned because they did not know what they are…read moredoing. I had to express mail the gift, they would not even credit the 2.50 I spent the first attempt. Assistant mgr Sarah would not even apologize for the mistake.

BRING YOUR OWN BOX. I went in without my own box today, and the items I was sending were placed on…read morethe scale and measured. Shipping came out to $95, which seemed high but I thought might make sense given the holiday season. Then they added the cost of the packing materials, which took the price up to $159. I was shocked. I was sending everything in one box and the items measured about 10x11x14. When I questioned the price, an associate told me that due to COVID, the cost of materials had gone up. So I left, managed to get my own box, and returned an hour later. With my own box, with the exact same items in that they had measured, the price came out to $32. Something shady going on there. I did give it two stars because the employees were patient with my frustration and the line moved really quickly.

I have been to this UPS Store multiple times, and somehow, every single time, it's a mistake. This…read morelast visit finally did it for me. I was shipping important documents internationally. One of the very first things I said was that the package MUST have a declared value of $0. Somehow, a declared value greater than $0 showed up on the screen anyway. The employee helping me had absolutely no idea why. She wasn't troubleshooting it. She wasn't checking anything. She was basically guessing and was perfectly willing to proceed with information that was wrong. I told her I needed a second line in the address. She told me the second address line could only be 10 characters long. Again, instead of stopping and figuring out why an international shipping system supposedly couldn't handle the address I was required to use, she was ready to just work around it and send the package. I had to double-check her work every step of the way. Meanwhile, the line was backing up, but what could I do? These were important documents and this lady's lack of training was the problem. I felt bad for the people behind me. That's the exact opposite of what I should be experiencing when I'm paying $90+ to have UPS Worldwide Express deliver important documents to another country. I should be able to walk into a UPS Store, give them the correct information, and have some confidence that the person behind the counter knows how to process the shipment correctly. Instead, I felt like if I wasn't watching everything she entered, there was a 50/50 chance she would screw it up. The manager did step in (several times) and was helpful. He clearly knew what he was doing, so I don't put all of this on him. But he also looked extremely over-extended. One experienced manager cannot do everyone's job for them while simultaneously trying to run the store. And if employees aren't being properly trained, management ultimately has to address that. But I think the bigger problem here is hiring. This isn't the right people in the wrong seats. It's the wrong people on the bus. You need to hire people who actually give a damn about doing an accurate job. People are handing you packages, legal documents, expensive items, irreplaceable things, and paying a LOT of money because they want some assurance that their shipment was processed correctly. They shouldn't leave wondering whether the employee just guessed their way through it. My package did ultimately arrive, but that doesn't excuse the experience. I shouldn't have to personally quality-control a UPS employee's work to make sure my package gets where it's supposed to go. Everyone in the Mill Creek community is welcome to line up single-file around my house and around the block, if necessary, to kick me in the balls if I EVER suggest going to this location again. Every goddamn time, it's a mistake. They do not have their act together. Whether it's their systems, their training, their hiring, or some combination of all three, it needs to be fixed. And hey, FedEx location scouts - if you're looking for a great place to open a store and put a UPS Store out of business, THIS IS THE LOCATION. Do the community a favor. Put a FedEx store here to serve the community better.

Awesome place. Sent a few packages here. Huan works fast. I have not encoutered any problems with…read morepostal plus, unlike USPS who lost a package I sent to my sister in LA.

Store is clean and well kept. They were super helpful, welcoming and service was quick. It's really…read morea great option for drop offs too because they are one stop shop for all lot of carriers. Thank you for such a great experience!

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

Whhhhyyyyyy did this place close??? I went out of my way to go here to ship off all of my packages…read morerather than deal with the Mill Creek post office which is absolutely horrible customer service-wise and everything. I always enjoyed seeing the older man... he was always pleasant to talk to and it was so much more an easy-going and pleasant experience here. I had no idea it was closing. I am extremely disappointed.

Pappy is awesome! Packages always handled with care. Trust this establishment completely!read more

It is very nice and fast self-service. paper quality is the best! :) thank you very much!read more

This place always has tons of "workers" but no one actually is helping or doing anything. The…read moremanager is extremely rude and argues with customers when they are in the right. As educators, my wife and I will be going elsewhere and directing the families we work with to go elsewhere.

I had returns for Amazon. Quickly scanned the codes and a dropped off while they took care of the…read morerest.

UPS was supposed to deliver my paid package to the UPS Store in Lynnwood, Washington. Instead, the…read morecareless driver delivered my paid package to the UPS Store in Everett, Washington. Those are two very different locations. What transpired is what really matters. UPS was not willing to correct their mis delivery. Instead, I was supposed to accept the loss without complaint. I attempted to contact the UPS Store in Everett several times. They refused to answer their phone and talk to me. On the other hand, the manager and her staff at the Lynnwood UPS Store spoke with me trying so hard to help out. Those were nice folks and quite professional. I can't say the same about the people at the Everett UPS Store. They showed that they were unconcerned and did not have the time of day to help resolve this blunder. As for the dismissive attitude of the Everett store--piss on them.

mailing things is not always a fun experience. standing in line, all the things. Well, I kinda look…read moreforward to mailing things now. The service is great but the personal interaction puts the fun back in mailing things. Come mail something and get a smile added to your day. : )

Always amazing, fast and super knowledgeable! I always look forward to seeing Beth who is super…read morehelpful! Way easier than going to the UPS store. Thank you.

Went in today to get some documents signed. The kind lady in front helped me right away. She gave…read moreclear instructions and was very polite as she assisted me with the kiosk.

The Mill Creek PostNet is awesome! The owners are incredibly kind and offered me great advice which…read moresaved me quite a pretty penny! I highly recommend this location for your mailing needs. Thank you!!!