I went to the Mill Creek post office, after hours, to use the kiosk machine but their label maker…read morewas broken so I decided to stop by Pony Mailbox & Business Center. When I walked in, the person at the counter measured/weighted my package but quoted me over $10 more than USPS for the same ground shipping. When I said "wow, why so much?", he replied back with "It would be the same at the post office" which is not the case because I just returned from the post office. And they also won't tell you that USPS' flat rate shipping boxes are cheaper than what they quoted me. I told him, I'll just take it back to the post office during normal business hours. When I returned home and I told my wife about this experience, she said warned me about this place as they tried charge her $1 to print a label for prepaid postage. I understand small businesses need to make some profit in order to stay in business but marking up 30% to 40% more than post office is probably not a good business strategy knowing USPS is one block away and UPS is just across the lot inside Staples. As much as I would like to support small businesses, I won't be coming back here again. Lesson learned.

Very poor customer service per my earlier review. Very rude and dismissive and I only wanted to…read moreship a package 15 minutes before they close.. owner said they don't ship for ups and I said yes you do.. you're listed on the ups website...... I was shamed and treated as a fool. They won't be getting my business

I live out of state, my clients live right around the corner from this place. I contacted this…read morebusiness and told them I needed to get some very important time sensitive documents signed, notarized, and overnighted to my office. This location was able to take and follow directions wonderfully. They were friendly and very effective. I would definitely recommend this business.

I shipped some books here via USPS to a friend. I even bought a box and packed them at the store…read more Easy enough, right? Nope, my friend received a purse instead. Ok, so they put the label on the wrong box -- no biggie. After their ho-hum approach of "looking into it", it was pretty clear they didn't have a clue as to what happened to my books. No biggie: I requested that the owner, Anwer Mangrio, give me a call (I left multiple messages on his machine), but received no return call; he elected to put it all on the shoulders of the clerk rather than take responsibility. This struck me as irresponsible, and, quite frankly, cowardly. As someone who has owned businesses in the past, I always would work with customers on issues and never hid behind my employees. To be honest, I would have settled for a a small amount of store credit -- a simple gesture and admission that they had made a mistake. However, it was relayed to me by the clerk, that since I didn't purchase insurance, they could not file a claim. In other words, they were willing to file a claim with the carrier to pay for their mistake -- again offloading responsibility onto someone else. In summary: you'll likely be able to conduct simple transactions with everything going well; if it doesn't, don't expect the manager to react with integrity.

Not sure why you hired the guy with the long hair, but his behavior was extremely disrespectful. I…read morecame in with my dad and uncle, who do not speak English well, and he kept speaking to them in a very rude tone. He repeatedly told them to move because people might get confused about who was in line, even though they clearly did not understand what he was saying. After I explained the situation to another employee and asked why he was talking to my dad that way, I was told he didn't mean anything by it. However, he never apologized or acknowledged his behavior. Instead, he continued sitting on his phone. There was hardly anyone in the store at the time, so this level of customer service was very disappointing. The way he treated my family was unprofessional and unacceptable.

I went recently to make an Amazon return, the store is neat and clean . The clerk was professional…read moreand friendly. The time spent on line and making the return was less than 10 minutes. My only complaint is about the parking lot and crazy drivers!

The only ups store I'll go to! The guys there are fast, kind and friendly. I do a lot of amazon…read morereturns and they're always happy to help with any questions I have.

Easy shipping for someone's first time who has never shipped a package let alone to two different…read morestates, shoutout our lovely associate Kimberly who was so kind and patient with me and my partner and giving us accurate prices & explaining the shipping process and everything. Will definitely be coming back here for the friendly service and patience :)

I've been a customer at Mailmax pretty much since I bought a place in Kirkland. The owner and staff…read moreare always respectful, they help me load my packages in the car. Also it's a VERY safe place to have my packages sent. I'm a current customer and I do not see that changing at all anytime soon. The value is very good for what they do for me and my family. I've had to send things with special instructions and/or receiving some very specialized items and they've always handled everything I needed from them, they also do have notary services which I have had to use as well.

This has become my go-to place for all my mailing needs. Josh goes over and above to help me…read morepackage things correctly and get me the best rate. He's kind, courteous and incredibly professional. I'm in and out of there quickly - which is wonderful!

I have been using Mailboxes N More for over a year for package drop-offs and shipping services. The…read moreservice has always been reliable, and the owner is friendly, approachable, and professional. The store clearly displays its policies. Prepaid drop-off packages must be packed, taped, labeled, and ready to go. If you need tape for a prepaid return, you can purchase it. However, when you pay to ship a package through Mailboxes N More, they provide the necessary tape and make sure the package is properly prepared. The quality of service is excellent, and I believe the prices are fair for the convenience and assistance provided. I appreciate that the policies are communicated clearly and applied consistently. I will continue using Mailboxes N More and highly recommend this local business.

The man is off putting. He was unwilling to tape up a box for a return. He's not helpful…read more We used to come here all the time. I will be avoiding it in the future.

mailing things is not always a fun experience. standing in line, all the things. Well, I kinda look…read moreforward to mailing things now. The service is great but the personal interaction puts the fun back in mailing things. Come mail something and get a smile added to your day. : )

Always amazing, fast and super knowledgeable! I always look forward to seeing Beth who is super…read morehelpful! Way easier than going to the UPS store. Thank you.

I go here all the time, maybe weekly, to return amazon packages. I LOVE that there is a kiosk with…read moretwo stations where you can return without even having to get in line or talking to a human. You just scan your Qr code, print a label, put the label on a bag with your item, and dump it in the bin. You don't even need a box or tape, they handle it all! I also usually get my refund fully processed and returned within a few hours. It is SO easy. When I do have real packages, they are always quick and helpful. I feel like they understand what I need easily and I can just ask for something and get it. Always verifying addresses, printing receipts, being helpful in whatever way they can. I feel like they do go above and beyond here. Whether it's letting me use a little of their tape or getting me detailed tracking, I always walk in the door with a need and walk out with the need fulfilled. They rock!

Went in to buy a shipping envelope, found it quickly and went to the counter. The woman came from…read morethe back and looked at me like I was something stuck to her shoe. No "Be right with you" or "One sec". Went to do something with the copier. Passed me again with the same interaction. The third time I put the envelope back and left. I get being busy. I don't get being rude.