Great communication, flexible with last minute changing conditions, professional, friendly, and…read morehard-working, the entire Ontrack Team made the difficult task of moving as easy and smooth as it could have been. Carmina was wonderful in moving the process forward and Hugo, Jose and Jonathan were awesome in getting us out, over, and up on move day :)

We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing)…read moreOakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash.

This is a fantastic resource for bubble wrap, packing tape, moving blankets etc. Quality products…read moreat warehouse prices. Perfect for an artist like me who sometimes needs to make a major shipment and needs to see the product to understand what I'm ordering. The people are helpful and this service very efficient.

This is a solid old school place. You get good service,…read morequality supplies, for a fair price.

I had the pleasure of doing business with Twila. She convinced me to give PS a second chance. Twila…read moreis very welcoming, outgoing, informative, and knowledgeable of the grounds/units, procedure and protocol. Twila took the time to give my husband a tutorial on how to properly and safely operate the elevator. She patiently stayed with us, until he was comfortable after the second try. ; D The unit is indoors on the second floor. I am very pleased. Thank you Twila for helping us out in a crunch, I appreciate your effective communication, kindness, and professionalism.

While there were some issues with access at times, overall, the space was clean and the staff…read morehelpful. However, potential renters should be aware of the predatory pricing at Public Storage. I initially rented the space at the advertised price of $38/mo. Four months later, it was increased to $51/mo. After another six months, it was raised to $71/mo, at which point, I cleaned out my belongings and closed the space. Yes, I should have read the comments online about this very common practice by Public Storage...that's on me. Will it be on you?

helped a friend load items here and found a full SQUATTERS NEST equipped with MILK, CHEEZE-ITZ, AND…read moreTRASH!! Absolute hazard and ZERO SECURITY whatsoever. Save your time/money/consideration for another business!! They also change the locks and give zero notice. DISGUSTING EXCUSE FOR BUSINESS! Spend your hard earned money elsewhere

Great service from Kyle! I never used any type of storage service before and didnt really know the…read moreprocess, but with the help I was able to be in and out easy and quickly. Definitely recommend this location

ZippGo moving boxes provided a wonderful service for our move. After seeing some neighbors using a…read morereusable box service, I decided to look into using something similar. ZippGo rents you a certain amount of boxes based on how many rooms/square feet you are moving, and they deliver the boxes to your address, you use them for a move, and they pick them up at the new address. It was easy to schedule and make sure the drop off and pickup worked at an appropriate time. The boxes themselves are sturdy plastic, and the top interlocks so you don't need any packing tape. The boxes fit on top of each other which makes them easy to stack and move. You can also pick box inserts that are designed for plates and glassware which made it so easy to move these items. I would recommend ZippGo in a heartbeat- it made our move faster, easier, and more eco friendly too!

I am so incredibly grateful for ZippGo! I tried going back to regular cardboard boxes that I picked…read moreup for free for a small move--big mistake! The difference in packing efficiency was so noticeable compared to my last few moves using their system, that I reached out to ZippGo this morning with a last-minute request to switch over. Even though their driver was already on the road, Sarah was incredibly responsive and quickly worked out solutions to get me what I needed in record time. Sarah and her driver, Javier's, dedication to customer service was truly impressive. That said, I'd recommend planning ahead rather than making last-minute requests like I did! Note that their drivers don't work on Sundays and Mondays, so be sure to schedule your box deliveries in advance. ZippGo's reusable box system is a genuine time-saver that makes moving so much easier and more streamlined. 10/10 would recommend to anyone moving!

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

I needed to get fingerprints for a program I applied for and looked for places that provided them…read more I saw this place on Yelp and rushed over there since they were about to close in 30mins on Saturday. I know I know, I didn't plan this well but I made it. I didn't have to wait long and I asked for the finger print service. I did not know I had to bring in paperwork since it wasn't mentioned by the program I was applying for but thankfully they knew what paperwork I needed and had it printed there (have to pay for bw copy since I didn't print it myself). I was in and out within 15-20mins! Excellent service!

Service is very friendly and professional. This was the second time I went there and realized their…read moreprices are nominal more so than other places

Moving my mom from Concord to Fremont so she could be closer to me. All I could say is I couldn't…read morebe more impressed from beginning to end. Ethan came and met with my mom to give her an estimate and she couldn't be more pleased with his demeanor and professionalism. Then came to moving crew. They came in. They packed all the boxes and loaded his truck. Then came time to place all the furniture in her new home. The entire crew worked hard and continuously went out of the way to be kind and patient with my 90-year-old mom. This crew was led by Nelson and included. Esteban, Christian, Milton, and Ortiz. I will not hesitate to up line to anybody considering moving. Thank you as you probably don't realize how much easier you made this move for my mom and us. Moving can be stressful and you guys are definitely stress reducers

Suffice to say that our miserable experience with Upline ended up in a huge lawsuit. Their…read moreinsurance paid off and dropped them. Be warned!

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

Adriene is fantastic. Helpful, friendly, knowledgeable and efficient! Thank you!! If I ever need…read morestorage again I shall return.

Received amazing customer service from Adriene! She was super friendly and very helpful with our…read morequestions. We initially reserved a smaller unit online, but upon noticing the indecisiveness between my partner and I when checking it out in person, Adriene offered to show us a unit the next size up, which ended up being perfect! The units are clean and customers who were tending to their belongings were also very friendly.