They sent my package via UPS to the wrong place after scanning the correct shipping label. When I came back to try and sort this out, the owner was so mean and said it was my fault. A simple apology for the obvious error would have been fine for me, but the way he treated me and the defensiveness over his obvious error ensured I will never be back. Terrible customer service and mean owner. read more

As always, I had a great experience. The owner Ravi, is amazing. He is so helpful and knowledgeable. If I'm mailing important documents out or returning merchandise back, his service is always impeccable! Parking is good, as well. Thank you for my continued great service!! read more

Horrible customer service directly from the owner. Practically kicked me our the store for asking questions read more

PostalAnnex - Printing Services Near Me - Calabasas, California

$39.99 for a small roll of bubble wrap that is $10 at staples. That is, in a nutshell, the sentiment of the experience I had.

It was passport renewal time and found PostalAnnex+in Calabasas on Yelp. I called and was given all of the information I needed and how to complete the application online and print it to bring along (with necessary things to complete the process). Of course new photos are required...(no problem they're all set up and even show you the digital photo for your approval before printing it! Affordable too)! I was given easy instructions as well as application fee rates, renewal and expediting rates. Within literally a few minutes everything was completed and off and running. The store itself is clean, organized and has everything you need for any type of shipping (including a huge greeting card selection) and a 24 hour access mailboxes. Parking is easy too! I'll be coming here for any mailing or shipping needs and passport updates from now on! Thanks to PostalAnnex+ for making this an easy process! read more

DO NOT COME HERE! YOU WILL GET RIPPED OFF!!!! I needed a vacuum shipped and already had a prepaid label. First he doesn't tell me it's an $1.00 charge to make a SMALLER COPY. Mind you I already had a perfect prepaid label to use. That was the first nickel and dime charge. THE SECOND CHARGE WAS A " LABOR CHARGE of $10 dollars!!!! When I went to pay Ravi the owner of the store didn't tell me of these charges. He just told me it was $38.45. So I tapped and when I tapped I saw the ridiculous charges of $1.00 and $10 to just put tape on a box. I went back and questioned him about this ridiculous charge and basically cussed me out and started yelling at me in the store. I asked for a refund and he refused to take either charge off! I told him I'd be doing a chargeback with my credit card company. I called the corporate number and I talked to man named Jim and he informed me that Ravi is very stingy with these charges. He also said he shouldn't be charging $10.00 to tape up a box. Overall Ravi gets a F on his customer service skills! I have already started a charge back with my credit card company . DO NOT COME HERE HE WILL RIP YOU OFF AND NOT TELL YOU TILL AFTER YOU PAY! read more

Do not EVER send a valuable UPS package through Postal Annex. If you paid to insure the package and you have a claim, the shipper is Postal Annex and you will have NO way to claim directly with UPS if they fail to deliver!! Postal Annex is NOT a UPS office. They are a third party. Had I known any of this would have happened, there's no way I would have used Postal Annex. I sent three paintings to North Carolina in one package, and only two arrived. If that wasn't bad enough, Ravi in Calabasas had an awful attitude with me and refuses to cooperate with my claim. "I'm too busy to do this." He owes me the UPS settlement funds, and refuses to return my phone calls. I contacted Zak in San Diego, Postal Annex's headquarters and he was horrified with my story. read more

To the man hiding behind the mask; please learn to have better customer service skills. This was my first time at the store, though I'd drop off since I worked in the area and was going to attend a class next door. I didn't see your counter sign, but the DONT PUT IT ON THE COUNTER TONE OF VOICE WAS UNNECESSARY. And then when I told you it was my first time here, you simply rolled your eyes and smirked. That's when I decided to not waste your time anymore and left. Your working with people and there is far too much hate and evil in the world, don't bring it to work. read more

After the owner butchered a copying job he promised a credit. When we later asked for the credit he denied he offered it. When we got in dispute, he cussed me out. read more

Thank you for helping our relative with her emergency situation. You are truly a hero and please know that you are truly appreciated. Thank you for being a wonderful and caring store owner read more

Ravi went above and beyond helping to inception and recall an important package. Spent a lot of time helping us and was very kind and came through to help us in a difficult situation. Highly recommend his service and company. read more

Owner is rude, unprofessional, and tries any which way to charge extra above and beyond yearly fees. Angry short tempered owner who lacks basic customer service skills. Do not recommend. read more

If there was less than one star. This place would get it. What a horrible customer service experience. The man is fearful, angry, and completely not customer oriented. If you were thinking about getting a mailbox I would drive all the way to Studio City before I would never support this guy. He screams of people, no wonder he can't get any help and from the looks of how many port stars he's got it's amazing he still in businessu read more

1st class service from Ravi! He was very helpful and friendly and was able to juggle many clients with ease.

If you want to be treated badly and get talked down to, then this is the place to go to. I'm not sure if he's the owner of this business or what but he is beyond rude and extremely unprofessional. I am new to the area and saw that he had a UPS sticker on his window. So I thought they accept Amazon returns. He thought giving me a reading lesson was more appropriate than just kindly telling me that they do not accept Amazon returns. He told me to read my return label and asked me what it said. I responded by telling him it says UPS and he yelled at me saying that this wasn't a UPS store. Please do not support a business like this. I feel sorry for the coworkers that have to deal with his attitude. I had to give it 1 star to post this review but it doesn't even deserve 1 star, it deserves 0 stars. Do not recommend whatsoever. read more

I have only been a customer for a couple of weeks and the owner, Ravi, has shown how rude and obnoxious he can be. What's worse is that he lured me into a 2 year contract with discounts but neglected to tell me that it is non refundable. Stay clear of this place. read more

The owner and main guy at the counter is beyond rude. I had been coming here for years due to convenience and he has always had attitude but the way he spoke to me when I was just dropping off a couple packages was beyond mean. If possible take your packages elsewhere--He does not deserve the business. read more

The team at Postal Annex have been paramount in their service and professionalism. Thank you for all your help, Ravi!!!

I have been a customer of this Postal Annex for the past 5 years and have never had one complaint. Ravi and all his employees have always been super helpful, knowledgeable and friendly. I have never witnessed nor experienced any negative treatment by Ravi or any of his employees. Sadly, I have witnessed customers at times being rude and demanding, to which Ravi and his team always responded with patience. I highly recommend this establishment! read more

I have used the services of this Postal Annex location for more than 20 years. It is a well run store and provides excellent service. The employees are always polite and professional. The mail is put in the box on time. I will continue to be a customer and have recommended to others. read more

This place is great! I've been a box holder here for many many years! I've had nothing but good experiences with Ravi and Rita. This location is safe and has plenty of free parking. Besides having a mailbox here, I've used many of their other services as well; such as printing, making copies, etc. They offer packing and shipping services too. The staff here is always nice and says hello. Need a notary, they got you covered. Need a passport photo, they can take of that as well! Give this location a try. Did I mention its freeway close! I feel safe coming here late or early because of the great neighborhood, which is a plus for my wife! Give this location a try. Thanks for all the great years of service, Your friend at box #885... read more

Guy behind the counter was extremely rude and confrontational as soon as I walked in the store. I asked if there was a problem, and he said there was no problem, but the attitude remained the entire time. I walked out halfway through to bring my package elsewhere. Pretty shocked at the rude treatment - nobody should be treated that way. read more

Ravi, the owner of the Postal Annex store in Calabasas is extremely rude and is extremely unprofessional. He treats his customers with no respect and I am not surprised that he is losing customers all the time. I am very surprised that the Postal Annex Parent Company is allowing him to keep his franchise with the way he conducts his business. I came in the morning to get my house keys copied and I was sick that day and then I came back a little bit before he closed and he had all day to make the keys and as I came in to his establishment he said that keys were not ready and that he was helping a customer and I better come back before closing time or else I wouldn't get my keys !! He was very rude to me and to my elderly Mother who was with me. When I came back he practically threw the keys at me and rushed me out of his business. I will NEVER be coming back!!!! read more

So I went in here to make key copies and the first time I did the girl who was behind the desk seemed very lost and frantic even though she only had 2 customers. When I asked her to make copies of a set of keys I just bought, she did the amount wanted but half of them didn't work. Anyways, fast forward to today, I went to another Postal Annex where they also made keys and they messed up. So I decided instead of going back there I would re visit this place asking if i could just come by to get it fixed with a receipt so that I didn't have to pay again and all the guy told me was that they don't make keys...? Anyways. Very unorganized company,not knowing what they do apparently. Don't recommend for key copies. Other than that you can probably count on them to do Something.. I personally will not be visiting a postal annex anytime soon. :) read more

The owner, Ravi, is the hardest worker I have ever seen! Over the last 8 years, I have seen Ravi work tirelessly at his store. Everytime I go to pick up my mail and get my packages, he ALWAYS asks me to double check to be sure the package is mine. When I am sending mail out, he is always meticulously careful to be sure all details were typed in correctly. I haven't ever had one problem at this Postal Annex. Throughout Covid and after, Ravi has done an exceptional job keeping up with the increase of mail delivery, people returning more items etc. I don't think he ever takes a day off! Thank you Ravi for always working so hard! read more

I have had a box here for over 20 years, The crew is always helpful and friendly, The owner Ravi is very accommodating me with my packages coming in and out of the store. I have never seen or experienced anything but exceptional service here. read more

Perhaps this business doesn't realize that customer service is important, because they clearly do not care. I walked in with packages, there were 3 employees, no one greeted me or offered to help. I finally spoke up and said hello, forcing the very sullen young woman whose badge indicated that she was a "trainee" to acknowledge me and reluctantly come to the counter and assist me. I will not return I will simple take my shipping business elsewhere, there are plenty of options. read more

Not the notary you want to deal with. Unless you like being treated badly. This guy needs a lesson in calmness and customer service. The rest of the staff are lovely. read more

Love them, super great people work here. They're fast, affordable, and it's just a nice place in general.

Ravi is a rotten human being. Always has a sour look on his face, always gives you a hard time, doesn't understand what customer service looks like. I went in to the store today and his mask wasn't on (not that I care), my mask was on but partially covering my nose. He started screaming at me that it needs to be on, I laughed and said yours wasn't on at all a second ago. He got irate and threatened to close my box, wouldn't give me a package that came to me. read more

It's too late for me now, I have already signed for a P.O. Box a month or two ago and changed have all of my mail sent to this location. Wish I'd known previously what I know now about how unfriendly RAVI the owner is... Shame, as the rest of the staff is really really polite, friendly and courteous. He is rude, unfriendly, and that's only the start. With plenty of other local choices strongly recommend not even thinking about this location. read more

I need to process a renewal passport Rave and his employe made the process effortless Great job Thank You Ira and Barbara read more

I've been a customer here for close to a year - the owner of the store, Ravi is RUDE, CONDESCENDING AND SHADY! He inflates prices and is not forthcoming with pricing. He talks down to his staff and he acts as though he's doing you a favor when one is spending money at his store. Do yourself a favor and take the time to go to a post office and another UPS / FEDEX facility. read more

Horrible service, RUDE staff and seriously overpriced! Go to FEDEX a few blocks away.

The owner of this business is rude. I went in this store and watched the owner do everything but help me while the person in front of me was wrapping their packages and he began putting away pens and standing around while he could have easily acknowledged my presence. He also has no knowledge oh how to correctly notarize documents and would not let notarize with my legal name. He has done this to other people as well. Please do not waste your time going here. read more

This guy knows exactly what he's talking about and he clearly you can tell people that don't know what they're talking about to go eat shit because people in Calabasas are extremely entitled and anyone who thinks that he's rude it's just a little baby back bitch and I've seen it 100 times and they cry about nothing and it's hilarious because are usually ugly and fat People Who can't wait one second should just start drinking the gutter water outside because life ain't any better outside widely baby calabasas Go cry at home read more

I rarely leave bad reviews but this business had the worst customer support, if I could, I would give this place no stars. The owner is rude to employees (in front of customers) and is unprofessional. I do not recommend opening a P.O. Box as there are hidden fees + more fees if you leave a package for more than 3 days. Don't waste your time like I did ! read more

I'm updating my previous review, which is as follows: I shipped a package to Canada. It did not get there. I made 2 phone calls to Ravi and 2 visits, also multiple emails to Canada UPS to track it and then ask for reimbursement. I have not been reimbursed the $46.86 it cost to send it. Ravi told me on each occasion that he could not reimburse me as he had already sent the money to UPS. Finally I called UPS and after being routed 3 times was told that Ravi had the claim paperwork and had not sent it back. All he needed to do was submit it, they would reimburse him and he would reimburse me. You may wonder why I spent all this time. Just made me very irritated that neither UPS not Ravi would do their job or accept responsibility. After this I told Ravi all he needed to do was send the paperwork. He told me he had already sent it and that they must have got it. He wasn't going to send it again. Here's the update. I went into Ravi's store again yesterday to drop a package. Asked him again to send the paperwork. He refused, told me he had done it and that it was *MY* fault that I hadn't got the money because I had asked him to claim it too late (not true according to UPS). I told him I had given him 1 star on Yelp. He asked me to leave his store. Then he thought a bit and said he would send the paperwork off if I would remove my review on Yelp! Bottom line: if your package gets there you are fine using this store. If it doesn't, don't expect any help from the owner, just reasons why it isn't his fault, delivered very rudely. I won't be dropping a package there again. read more

This place is called POSTAL ANNEX and they don't take POSTAL mail! I hate it! I just don't understand why anyone would do business there.

The owner, Ravi, will charge you $4.00 a day on any packages you don't pick up after a few days even if your traveling. I have had my PO Box there for over 20 years and never had a problem until he took over. I would not recommend this place read more