USPS FORT WASHINGTON MD: I want to recognize Dominique Prioleau for the exceptional customer service she provided during our passport renewal appointment. After arriving at our scheduled appointment at another post office, we discovered it had been closed and no one had notified us, even though we had received a confirmation email. We were frustrated and unsure what to do next. Thankfully, we were directed to this location, where Dominique completely turned our experience around. Although she was already assisting another customer, she welcomed us with kindness, professionalism, and patience. She answered every question we had, carefully walked us through our passport renewal paperwork, ensured everything was completed correctly, helped us with the money orders, and made certain our applications were properly prepared for mailing. Throughout the entire process, Dominique was warm, courteous, and genuinely cared about providing outstanding service. She went above and beyond what we expected and transformed what had started as a stressful morning into a positive experience. Employees like Dominique Prioleau are a tremendous asset to the United States Postal Service. She deserves to be recognized for her professionalism, dedication, and exceptional customer care. Thank you, Dominique, for making such an important process so much easier for my husband and me. read more

Barely, lol. This location tends to be wildly understaffed. I'd recommend going to Accokeek or Oxon Hill for postal services. The machine is helpful for pre-scanned packaging an envelopes. Skip the line! There are periods when I've come here where they have been nicely staff, but those are few and far in between. Pack your patience! Parking is ample because they have a self-contained parking lot - which is good. read more

Postal Service US - This machine is a life saver. Prevents you from having to wait in the (usually) long line. - Post Offices Near Me - Fort Washington, Maryland

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This has GOT to be one of the worst post offices I have encountered in a very long time! For starters, they usually have ONE window open, even when the line is so long that it's practically stretching out the door. But you can always hear the employees in the back laughing, talking, and kiki-ing instead of coming up front to help the customers standing in line. But wait... it gets better or worse..... About two months ago, there were actually TWO employees working the windows, which is rare enough to deserve an announcement. One was a female employee, and while she was helping customers, she was carrying on a VERY loud conversation with her male coworker. Ol' girl proceeds to tell him that every evening after work she goes down to Sunny Brooks Liquors off of 210 in Fort Washington instead of going home to her man. Then she starts telling him about how, one day, her man apparently checked up on her and found her sort of carousing with another man at Sunny Brooks. He publicly accused her of cheating on him, and she continued telling the whole story. Now mind you, THE LINE WAS LONG AS HELL! And this woman is standing behind the counter discussing her personal business OUT LOUD in front of a bunch of customers who are just trying to mail their packages n shit and go home. Fast-forward to September 2026. I was at this same post office waiting for passport services when the male employee came in and apologized for the delay in getting to me. Then he says, "They're fighting in the back." I said, "Who is they?" He said, "A woman and a man are back there fighting." I said, "Postal employees?" He said, "Yes." I said, "You are LYING!" He said, "I am NOT lying." Then he tells me another male postal employee tried to step in and break up the fight--and somehow THOSE TWO MEN ended up getting into it with each other! Chile... my mouth was HANGING OPEN. At that point, I said, "Well, THAT explains why the service is so bad in here!" Then, naturally, I had one more question. I asked him if the woman involved in the fight was the same woman who had been at the front counter telling her coworker all about how she got caught cheating on her man. He said, "Who?" I said, "The woman who's at the front counter RIGHT NOW." He said, "Nah. It's not her. It's another woman." I said... "LET ME GET TF OUTTA HERE!" Listen, I came to the post office for passport services--not an episode of "The Real Housewives of the USPS." Between the consistently ridiculous wait times, the lack of employees at the windows, employees carrying on personal conversations while customers are waiting, and now apparently employees fighting in the back, this post office has officially reached another level. USPS, PLEASE DO SOMETHING ABOUT THIS LOCATION. Customers deserve better service, professionalism, and an environment where we aren't wondering if we're about to witness the next episode of Postal Fight Club. Or have our lives put in danger! So then, as I was finishing up, a supervisor walked by. The guy helping me looks at her and says, "Hey, Ref! They still fighting back there?" She starts laughing and says something cheeky back to him. I'm sitting there thinking to myself, MA'AM!!! You need to be at your gat-damn desk writing a report and figuring out how to get EVERYBODY involved FIRED, including yourself! Do your gat-damn job! But instead, you're walking around laughing, making jokes about it like this is some kind of Netflix comedy special-- USPS version! THE EMPLOYEES ARE FIGHTING IN THE BACK AND YOU'RE OUT HERE KIKI-ING ABOUT IT?!? And then y'all wonder why the service is so damn bad! read more

The chute for the self service kiosk is always stuck with packages where you can't even open it. What's the point of self service and the front counter telling you to use the self service to drop off your pre label packages if you can't put your box or larger envelopes in there. Invest in a larger chute or more than one. read more

the passport services are open until 3pm Monday thru Friday. I had an appointment that was missed today. I kindly called and asked if I can come in I have all documents and photos they told me yes nobody was there for the service. I take a 10 min drive get there right after the call and the bald fat rude supervisor closed the office at 1pm and said he wasn't doing it anymore. even after me just calling and taking 10 mins to get there after the call. They need someone better and more professional in charge. If the hours are to 3 they need to be there till 3 and stop taking shortcuts or put somebody there that actually cares to do the job read more

Make sure the people delivering the mail can actually read. Be accountable when your carriers don't do their job!!! We spend hours as a neighborhood walking around our block trying to locate the right people. Sometimes our packages have medication or other valuables inside! If I could give less than one star I would!!! read more

It is extremely difficult to speak with a representative at a particular USPS. I wanted to see if my package was available for me to pickup since no one was home to sign for it; the online system would not allow me to reschedule delivery. read more

I mailed six letters, all bill payments, at this post office before closing on Saturday, September 14, 2024. Not one reached its destination. Instead my bills didn't get paid , I was hit with late fees and a great deal of aggravation, not to mention a blow to my credit rating. I will never use this post office again. You'd have more luck attaching your letter to a carrier pigeon than at this awful place. read more

Need help more people should be working front desk line out the door would move a lot faster with more help read more

Postal Service US - Line out the door only one person working Damm Shame - Post Offices Near Me - Fort Washington, Maryland

This place sucks. It's never a moment when I get in this place and the line is backed up. It's always one person at the front and they always move slow. Everyone is always agitated it's getting out of hand. Everytime I try to get priority boxes to mail out my orders they have none. Stuff is always empty and I would rather drive an extra 15 min to go to the other Usps store which I will do in the near future. I don't know if they need extra help or just intend on moving slow but looking at the other reviews about this particular store, I'm not the only one who feels like this. read more

Postal Service US - Empty per usual - Post Offices Near Me - Fort Washington, Maryland

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No one ever answers the phone, only 1 person at the front, lines always going out the building. They put my mail on top of the envelopes in my mailbox that needed to go out. So I have to drive to the post office. Worse service ever. read more

10am 7 people in line and not one employee available... 10 people now by the time an employee comes up. Then after a 16 minute wait no money orders! This is 10am now and no money orders! Hood sh*t at its finest! Wasting my time, gas and patience! read more

Postal Service US - 10am 7 people in line and not one employee available! Hood sh*t at its finest! Happy Friday! - Post Offices Near Me - Fort Washington, Maryland

For the handful of times I have to post something back home to Northern Ireland, there's no better place to do it from than this wee hidden gem of a post office. I've been coming here since I moved to the area - my most recent visit being this past June 16 - and it never disappoints me: it is always empty! I don't think I've ever had to wait more than a minute or two for the person ahead of me to get sorted, although a lot of locals do stop by and their chats can make the clerks behind the counter move a wee bit slower than they normally do. Having said that, the postal clerks here are very friendly, polite, and thorough. They don't moan - at least in public, and they don't seem to have that over-burdened look or don't-give-a-damn attitude many post office workers tend to have. On the contrary - these people chat and joke a lot with their customers, but even if they do take a little longer in finishing a transaction for doing so - who cares - the place is usually empty anyway! It shows that these folks have a life outside of work and they like to involve you just a wee bit more beyond the transaction - and possibly to alleviate the boredom that must set in the place! The building is not a huge one, but it does seem very ample because it is always empty, and clean. I normally go there when I have to and on a day off from work, and each time, it is dead as disco. It is always nice and cool, a welcome refuge from the heat and humidity of outside. The parking lot is a good size, and weirdly enough I somehow have always managed to get that one right-side end parking spot under the big, shady tree! Every visit! To the right-side of the post office and down the grass is a hardware store, I think, and usually an older chap parked in a truck selling bags of oranges or other fruit or veggies. I also enjoy the drive down Livingstone Road to get here - its a nice wee winding drive through a wooded backdrop - beats using the highway and away from all the bloody manic feckers who like to drive 1,000+ MPH. I am not a huge supporter of the post office simply because I feel that in this digital age, it has become redundant when compared to email and text, as well as free or discounted shipping by local and international retailers. I still need to access a specific service from it, but very infrequently - so this wee post office is my go-to location. read more

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Always the worst customer service of any post office I've used. No sense of urgency and they're generally rude, but sometimes will be straight up very rude. Lines are always out the door because they move slowly, and often just stick one person at the counter who has to keep getting up and walking to the back. If a second person comes out, don't get too excited because somehow they're good about not moving the line any quicker. A colonoscopy or getting a tooth pulled is probably a better experience than that retail counter, if you had to rank it. read more

For 25 years I have experienced relatively good service at this post office. However, today there were 2 window clerks and I was number 4 in line for service. Yet, approximately 45 minutes later, when I finally exited the post office, I observed people turning around as they entered and saw the line all the way back to the post office box area. While engaging in friendly conversation with the customer, one of the clerks allowed the customer to remain at the window while completing (what appeared to be) several mailing documents rather than have the customer move away from the window to complete them!!! This went on for all of 20 minutes while the line grew so long that some customers left. While the other clerk was pleasant, he taped up a box for a customer and was holding conversations with other customers...causing more delay. The clerk who allowed the customer to linger at the window was presumably in training, as there was a tent card at his station stating he was a trainee. Nonetheless, if someone is "in training" there should be a supervisor observing and providing guidance as needed. I think this post office is being poorly managed as evidenced by what I observed today. Hopefully, things will improve. read more

I took a package filled with items for Christmas there on 12/7/17, was supposed to be delivered within 5-7 business days. I was asked if there were any perishables or breakable items and did I need insurance. I replied no to both, thinking nothing's breakable or perishable so no need to insure it. I paid my $17.50 and left, but felt uneasy about the young woman who helped me. She wasn't friendly and just gave me an uncomfortable feeling. Unfortunately, I was batteling a viral infection and just wanted to go home and get into bed. Well after the time the package should've arrived and allowing extra time for the holidays. I went to the post office and was told my package was diverted to the help center in NC, but then sent on it's way to LA. I asked why was it diverted and the clerk said there must have been a problem with it, but the system couldn't tell him what that problem was but that it's on it's way to it's destination. Well when I go back home I checked the mail and low and behold, there's a letter from USPS. Inside is the our handwritten label mailed back to us along with a letter stating they received an empty box. Immediately my wife and I said they stole our stuff. Yes, they'res a thief or thieves working in the Fort Washington post office. I was surprised because we're knew the area moving from Chevy Chase, mailing packages for decades never once having anything stolen, so this really was very disturbing and disappointing. I intend to find out who did this and prosecute them to the fullest extent of the law. Post Master Generals office, County Council, Delegate Tony Knotts and PG County police, I will not rest or stop until I have resolution. I had to give at least 1 star, but this facility is below any stars. Avoid it at all costs, drive a little further to get better CS and honest people, it's worth it. They ruined a 4 year old girls Christmas, even though I replaced some of the things by ordering from Amazon, they just won't arrive by Christmas! A thief is the lowest form of human life and I will find out who did this to my great neice and make them regret messing with me and my family!!! read more

I would give zero stars if possible. Worst customer service. You will wait forever. In a two week time frame they have lost my package. I got a text saying another package arrived at this location and the man working the desk (there's only one person at a time) used his psychic powers to tell me it wasn't there. He refused to look. I left angry. Called back the next day to discover it was in fact at the location. Do yourself a favor and go anywhere else. Please just close it down or rehire people who actually capable of doing their job. read more

Worst service, why isn't this place shut down or hire new employees? Lazy, slow. People wait nearly an hour to get some assistance.

The Post Office..... I've not been in here at any time of day where it hasn't been busy, 11am or 2pm, there has always been a line!!!! Sometimes there is one person working, sometimes three. There are two people that are really helpful, those are the ones I hope I get. Usually, the free boxes are not available. Thankfully, I'm just dropping off and learned I don't have to stand in line! The parking lot could REALLY use a refresh, just about every space is full of pot holes! read more

This is the worst post office that I've ever tried to patronize in my life! Unfriendly clerk, very long line and the clerk wouldn't call for any assistance. (there was literally 7 people behind me) I waited in this post office line for 25 minutes and when I "finally" got to the counter I was told that my pre-paid Ebay package postage was not enough postage. Hello! I didn't make up the postage, it's Ebay who figured the price and I've never had a problem with shipping anything with a pre-paid postage before at my local post office. The clerk told me that I had to add more postage. I informed her that I use pre-postage packaging all of the time with Ebay and she said oh well. wow!!!! who speaks to their customer like that? How about apologizing for not calling anyone to assist you after I waited 25 minutes. I was not the only person who was treated in a rude manner, but hey...I can only speak from my own experience. So, of course I took the "same' package and went to my local post office and guess what, the clerk accepted my package with no problems! The only good thing about this post office is the exceptional amount of parking in the lot and the cleanliness of the facility. Other than that, I would NEVER go back there! read more

I've never had an issue with this post office until today. I got a email saying my package was delivered today and when I checked outside my home there wasn't a package. I called the post office and it rang but no one picked up. Called again they obviously turned the phone off because now I'm just reviving a busy tone. Terrible. read more

My package came from Georgia to Atlanta, To Hyattsville, MD In 2 days? From Hyattsville to Fort Washington USPS office, it took them 5 business days RIDICULOUS, WORST SERVICE EVER,,,, read more

So I lived in Ft Washington now for approximately 18 years. Over the past couple of years our mail delivery service has been inconsistent. Sometimes receiving mail early in the day to running after 6 p.m., and as of yesterday, absolutely no mail service whatsoever and this is not the first and only time this has occurred. I know we did not have mail service as I had placed a letter in my mailbox with the flat 'up'. it is now after 1 p.m. and the letter remains. I reached out to this office a while back with a similar complaint and was told that our mail delivery person is out quite a bit and the other carriers have to fill in for this person. Meanwhile, my neighbors and I have to continue to experience this situation. read more

This place is the worst! Every time I come here there is an issue. I only come when I absolutely must and can't drive out of my way to another post office. Today I arrived to a sign saying the lobby was closed. But it was actually open. However there was only one register working so there was a line to the door. The workers were unfriendly and made no apologies for the delay. The one woman working the register acted like she was being inconvenienced by the long line but definitely made no effort to work more quickly. Please US Post office close this location and open a new one with pleasant employees and working systems!! read more

I'm very disappointed in the service I receive from this post office. Mail delivery is not good. Receive open mail and drivers keep changing. Spoke with the manager she had no response. What???? read more

Worst post office ever. Staff is not helpful and lazy and rude. Cannot read apparently and it takes several people including a supervisor to locate a package. And don't even call for a passport processing appointment as their earliest available will be a month from your call. Of course there is always a long line and only 1 counter is open maybe 2 if you are very lucky. And Yes they are also good at loosing packages. read more

Having lived in this area for over twenty years, the postal services in this area was never this inefficient until 2017/18. Seems like at that point this facility made some administrative changes and/or became short on staff. The carrier on our route for 23 years was relocated to a totally new route (everyone around here loved him for his excellent customer service & efficient/effective way of delivering our mail in a timely fashion). Now we don't get mail until late evenings and it appears that often times the carrier is hurried and therefore throwing mail is carelessly into the mailbox. At one point, it appears that any certified mailings received in this area were not being attempted for deliver @ door even when someone was home & w/o animals. Instead, tattered "pick up" slips were simultaneously placed in mailboxes w/o the important blanks of information being completed. When filling out information on the slip and/or online to have package redelivered they still do not comply and tell you to call next day at 9am to remind them to give package to carrier. Whenever speaking with some of the managers at this post office they are usually rude, make excuses for the staff's negligence, provide vague explanations and/or seem so unconcerned about providing good efficient customer service. Sometimes it seems that some of the staff seem to forget that the customers' are the reason why they have those jobs! Du..uh! read more

Extremely unhelpful. They ignored every question I asked them. I don't recommend anyone go there unless it's a last resort. I went for the first and last time on Thursday 06/06/19 around 12:30 pm. read more

So the post office lady screwed me! She wrote the WRONG friggin' date on her form, which got it there a day AFTER my Auntie's BIRTHDAY!!! I even told this lady, "it's my aunt's birthday, it has to be there tomorrow!" Her response, as I watched her shuffle the ish around in front of her to snatch my money, "GUARANTEED to be there tomorrow by 3..." Focus much? NOT!!! Taxpayer dollars at work. SMDH read more

Postal Service US - Post office lady screwed me! She wrote the WRONG date on her form, which got my package there a day late!!! The service blows! - Post Offices Near Me - Fort Washington, Maryland

Today I called to speak to a supervisor (wasn't sure if he was the supervisor or not) but anyways, I called because I received a notification stating my package had been delivered when it fact it had not. I looked further into it and it stated someone at a completely different address signed for MY package. When i get on the phone with the person he tells me the tracking number I gave him didn't match the address in his system (mind you two days prior they left a note on the door stating i missed the package) so somebody had the correct address. Then he proceeds to tell me someone picked the package up so ok sir, which one is it? He puts me on hold and gets back on the phone asking did i want the package to be sent back out for delivery or have somebody come pick it up. THE PACKAGE WAS IN THE OFFICE THE WHOLE TIME. He did not apologize for being rude or WRONG. Im just glad i wasnt physically in the office when trying to rectify the situation. Whatever happened to giving good customer service?! read more

Worst post office EVER!!! Repeated lost packages. Rude clerks! Usually it's only 1 or 2 clerks working which leads to long lines. You can almost always count on them being out of money orders. If you can avoid this location....PLEASE DO!! This office needs a COMPLETE overhaul!!!! read more

I have plenty of time to write this review because I am on hold with the Post Office for "from 29 to 42 minutes"!! Ridiculous!!! All I want is postal keys to be installed on a few new gangs of mailboxes at a property I manage. The new boxes are installed but the mail lady has put all the mail on hold until the Postal Service installs their locks which I am trying to schedule. This is my third call (I was unable to get through on the first two calls). Unbelievable and frustrating. We should be given the local phone number for the post office instead of this 800 number. Totally incompetent and unacceptable. Grrrrrrrrrrrrrrrrrrrr....................... read more