I had a small lost package issue that was at the first step of being being resolved. I had a missed call this morning to handle the situation, so I call back. Maureen answers and I say "Hey my name is (first and last), I had a missed call two hours ago." MAUREEN SAYS "No, I didn't call anyone." As if she's the only one that makes outgoing calls in the entire building. Then I explain that the missed call would have been for a package being redelivered and she says "yeah no. I didn't call anybody I don't know who might have." Instead of doing her damn job and asking what my tracking number is so she can figure out what WHOEVER called me might have been calling for or even maybe who I might of spoken with prior to that. Poor customer service and very poor attitude. I literally had to take control of the situation and do her job for her and tell her to take my tracking number! (Are y'all hiring??? ) ***After waiting for 10 minutes on hold she comes back to say she doesn't see my envelope and that they don't even call people to tell them about delivery. #1 I said package and #2 you have the tracking number and I'm sure if you used it, you'd see it's a 30 lb damn box, unless it's a check in it for a million dollars I don't think that's possible for an envelope mam. #3 I just said I had a missed call, which means forget if you usually don't, APPARENTLY somebody did. I simply said "well I don't just randomly have a missed call from Usps after giving the lady at the counter my number yesterday, did you not use the tracking number I gave you?" She rudely gave me a "hold on hold on". I started writing this review after that very moment and I'm more than likely still on hold as you're reading this... read more

I don't know what this sign means. Like what time will you be back?? And what time did you leave??? This is the most confusing sign I've ever seen in my life. In the parking lot there are no cars. I'm so confused about this. So i arrived at 11 am and I'll track how long the wait is. But I don't know when they put the sign up. There are people talking the the back but no one has come to the lobby. Also there are two other people waiting. Sooooo I don't know ‍ read more

USPS - Post Offices Near Me - Washington, DC, District of Columbia

worst customer service experience ever. I decided to come in early to avoid a wait in the middle of the day & lunch time. There is construction in their parking lot, so no parking at the moment. There were other customers parked in front so I had no choice but to park in front of the fire extinguisher. (Illegal activity). There were 4 people in front of me. I've been standing in line for all most 20 minutes. So far people have come to pick up packages & the Postal worker has been going to search and find the package in the back. There is only ONE person working. 20 minutes for a wait at the post office is unacceptable. Ok guys, IM NEXT IN LINE. So the customer puts his packages in the window for the worker to scan in. The lady asks how can she help him & he tells her. & she walked away and told the guy "let me know when you're ready." she might've not heard him , but she could've at least asked the guy to move to the side until he was ready because there are literally 6 people in line waiting. I'm sure people in Alexandria & Georgetown are IN AND OUT of their post office. Here I am , in SE ... suffering ! read more

USPS - Only one worker. Avoid if possible. - Post Offices Near Me - Washington, DC, District of Columbia

IM GIVING THEM -5 STARS THEY ARE THE WORST. They are the worst down to the delivery service no one answer the phone..when u go down to pick up anything it only be one person in the front help a line of customer..the delivery of package sucks even more they would lie and say the package was delivered but didn't see or hear not one mail person come to bring mail or packages can't call and check to see if the package even made it back to the post office because they dont answer the phone the worst of the worst . read more

This post office sucks!!! They state that your packages were delivered but never show up. I have 2 packages missing and they won't answer the phone. I believe postal workers is stealing packages that they mark delivered. read more

They have the worst customer service ever. My package was not delivered and I made sure I double checked everything before I called with a claim. The lady on the phone was nasty from the start and was absolutely no help whatsoever. I explained to her that I received my other packages but one and she basically called me a liar. If it was not for the place that I lived I would never use them again. read more

Only had to come here and get a package. Other wise I wouldn't have stepped foot in here. Dirty place a lot of people selling drugs outside inside kinda smelled both of the staff barely speak English. Won't be coming back unless I ABSOLUTELY have too. read more

The second slowest place I've ever been to and I only came there is for a package. I rather send the package to my job. I'm wondering if this place would become automated or at least get better staff. read more

This is perhaps the worse post office I have ever visited. Two people are on staff during the the busiest days of the week. Yes Saturdays. Lines are generally out the door, wait times are ridiculous and the two staff people are moving like turtles with no urgency to move the line along. On one Saturday after waiting in a long line to get to the service window, I had to wait an additional 15-20 minutes while they looked for my package. I refused to leave until someone could tell me where my package was stored/placed, etc. It was a FedEx package that I had to sign for. I called the post office and has told to come and that the package was being held. So, as instructed, I go to the post office and no package for approximately 15-20 minutes. Saturdays are my only days to go to the post office because of their hours of operation. So there was no way that I was going to wait another week to get my package. After 15-20 minutes, my package surfaced. Was told that it was misfiled. This is not my first bad experience with the post office. However, I will leave it there. Calling on the postmaster to visit and make the necessary changes from staff training to hiring more staff. read more

Southern AVE post office is a sorry place nobody do there job and the supervisor don't do nothing about it that's why they give you the number to the supervisor fast so you can leave I think the mail man throw the mail away.I know they be back up but not for 2 week I been waiting for mail for 3 weeks I go in the post office and they say I don't have no mail I have mail that should have been here 2 weeks ago read more

Use LaserShip, DHS, UPS, Fedex or some other courier/delivery service if you can and whenever you can. I didn't have so many problems with USPS until I moved into this area. I have very little confidence left in this location. I always wonder how hard it really is to get a job in USPS because the priority of good customer service is very sometimey. Package was recently lost and still no real explanation as to how. At first it was misdelivered, then it was probably stolen and now it's just "lost" (they can't tell me if it's lost on a truck or inside the location or what.........awesome). I hope the carrier who "lost" my package enjoys it. Some fill-in that needs to get re-trained (or fired ... either works for me) botched my delivery while my current regular carrier is on vacation. Maybe i'll only order stuff when I can be sure my regular carrier can deliver it. read more

Rudest people ever. Asked for manager...manager is a joke. Cant get a package to save my life. I am contacting higher ups and you better believe it. No reason to be rude. read more

By far this is the worst post office I have lived by. I am now looking to move because of this post office. For majority of the year and a half I have lived in the are. I have barely received all my mail. I have on a few occasions called the main number to complain and it only gets better for a little while. Today I was on hold to make a complaint and was on old for over two hours. Half my mail is being returned to senders. Even three months after my forwarded address to my PO Box has ended. I have been trying to get my ID from DMV since January. Post office keeps sending it back. Yesterday now DMV says it did not return this time. They don't deserve a one star. By all means enlarge the photo you will see how long I was on hold and still talked to no one. read more

USPS - Post Offices Near Me - Washington, DC, District of Columbia

Very unprofessional and lazy 1 lady does her job and it's the older lady but she has her days lines always super long because they are slow or it's just 1 person working.... read more