The nonstop 5 Star reviews for this wonderful Postal and Printing service depot are well deserved…read more They have this new paper that is made of plastic that is waterproof but also allows you to print full color on it. You can now create your own high quality custom poster prints for anything! $7 for each of my print but I choose XXL door panel size. The color print quality of their monster AI printer machine here is the best I have ever worked with. See examples. Thank you, Post N Print team, for making it possible at the lowest price in the Bay Area.

Great passport photos. Great service from the young lady. Excellent experience. Thank youread more

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

I pay for a mailbox there and I have been a customer there for years. We all know each other by…read morename and my mailbox number. They are always professional and show courtesy towards me and my family. I love having my mail and packages delivered there- I NEVER worry about "porch thieves" because the UPS store has my back. The owners are more serious in their personality than I am, but that is ok. When you take the time to get to know them it is worth it. When I broke my ankle, they offered their younger employees to help out and carry my packages to my car. They have GREAT customer service and really care. I also notice and realize that are SUPER busy all the time!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

I pick up a lot of packages. One employee in particular, Laura, is always so friendly and helpful!read more

I send out multiple packages a day and this is one of the only post offices that actually scan in…read morethe packages that updates tracking. In the grand scheme of things it doesn't matter too much but it's a great update to my customers that their package is actually shipped out the day I drop it off. Plenty of San Jose post offices don't do this.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Really great service and fast. Dee helped me with my FedEx shipping. Very knowledgeable and patient…read morewith me while I asked a ton of questions. Thank you!

I have used their services a number of times. Most recently I had them do funeral cards for my…read morefather's funeral. Darshani spent the time with me to customize and did a beautiful job. This was an emotional order for me and I can't thank her enough for her compassion and professionalism.

I visited this UPS Store location because I was in the area for an optometry appointment. I came in…read moreto drop off a package to be returned to Amazon. Upon entrance, the employee greeted me and helped me right away. I showed the return QR code sent to me in the email. It was quick and seamless. The employee finished the transaction and wished me a good day. The store is clean and friendly service. No complaints!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

"Postal Annex is a great place for printing and other services--always reliable and efficient…read more Caroline, in particular, is always respectful, helpful, and provides excellent customer service every time I visit."

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My…read moremistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers.

I've never really had any issues coming to this location. In the past, there was an older gentleman…read moreworking here who always seemed a bit grumpy and didn't interact much, but I haven't seen him around lately. Recently, I've noticed what seems to be new staff, or maybe just people I hadn't met before and they've been incredibly friendly and helpful! One great tip: if you need to print a label but don't have a printer at home, just email it to yourself. When you arrive at this location, they'll provide you with their email address so you can forward the label to them and print it there. It's a simple and smooth process, and they're happy to guide you if you need any assistance. Based on my experiences, everything here has gone smoothly. Also there are plenty of parking nearby so it is not an issue.

Excellent service.. changes service personal too often. Can't established a business relation ,…read moretoo many changes too frequently

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

Was there to drop off a return item in it original packaging box with the return labeled and taped…read moreper requested by manufacturer. The girl said I needed to use their shipping box and would cost me a little more than $18. I went up to Cottle Road store and they accepted without any question. I asked the guy about the incident in MH and he mentioned there is no such thing. The behavior at the MH store is unethical IMO and would avoid using them for future business.