This UPS Store has the friendliest staff & are super helpful. I usually come in with just the items…read moreI want to send because I'm not sure how to ship things or what packaging to put them in. Jen usually helps me and she's great, but yesterday D helped me & he was super helpful with me. I witnessed him answer a phone call for an elderly person who didn't know how to attach images to an email. He was super patient and kind on the phone & went right back to helping me afterwards.

I love this UPS store. Jenn and her team are AMAZING! They are friendly, entertaining, and all…read morearound make the printing and shipping business fun. I will always come back so long as they are around!

This store is amazing. The employees go above and beyond to help every time. They're patient and do…read moreanything they can to assist you and keep your costs as low as possible. They work as fast as they can and are very polite. Sadly, I will be moving soon, so I will no longer have this UPS close to me, but I will miss it so much! Extraordinary customer service.

Great service at the 11722 Allisonville Rd UPS Store taking a great deal of time and persistence…read morehelping me correctly repack and fit all the oddly shaped pieces of a stick vacuum cleaner return to Amazon! Very pleasant and efficient!

Excellent customer service!! Mark was so helpful with my printing needs!!! Thanks UPS on Olio Rd.read more

This was a ridiculous experience and total bs! We went to return a modem since we were moving…read more Showed up at 12 pm and there was a sign on the door they would be closed until 3 pm. Frustrated we left and returned at 5 pm with this sign on the door. Basically they were not going to reopen. Don't post a sign with a lie. No other store in the area had any issues...we asked. Total waste of our time!

As a repeat customer who has shipped numerous packages from your store, I was extremely…read moredisappointed with the lack of assistance and accountability I recently experienced. One of my packages was mishandled, and when I brought the issue to the attention of your store manager, I was met with indifference and no real effort to resolve the situation. Rather than offering to contact UPS customer service or explore a solution, the manager simply told me I'd need to pay again for a shipment I had already paid for. When I questioned why I should bear the cost for a failure on UPS's part, he responded dismissively, saying, "I'm not UPS, I'm just a store." This attitude is unacceptable. Your employees represent the UPS brand, and customers rely on them for guidance and support when things go wrong. I urge you to provide better training on customer service--specifically how to take ownership, provide support when issues arise, and avoid passing blame. I fulfilled my responsibility as a customer. The store failed to do the same. I hope this feedback will be taken seriously so future customers do not receive the same treatment.

The employees here are always very nice and friendly--I've even had one guy vault over the counter…read moreto run and open the door for me when I was carrying a big package. Now THAT is customer service! They don't just mail packages, they have so many other offerings including document shredding and notary services. It's a great location (near Hamilton Town Center) that's really convenient to pop into while out running other errands.

I had came here to mail off an online store return. The employee was very friendly and explained…read morethe process to me. It was a quick process. I was able to give her the package and she scanned my QR code to print the shipping label. She told me that I didn't have to worry about the package being closed because she would package it and everything. She gave me a receipt for the item with the tracking code. This location is very friendly.

Went in at 4 pm informed the rep that I needed to purchase 4 boxes and tape to mail my packages…read more She gave me the boxes and walked away. My husband and I proceeded to start packing the items into the boxes and had 2 of the 4 packed. As we started the 3rd box, another worker came out into retail area to inform us that they wouldn't be able to do anything with the packages today because they close at 430 but it takes them half an hour to count their drawers and they had to get to their second shift. During this I also asked them if they can bill to my UPS account, he told me they couldn't. I know that is false because I have shipped at this location several times prior by just giving our UPS account number. I really do not understand why the doors were even open let alone give me the boxes to start packing things only to tell us that they couldn't take them. Extremely poor customer service just days before Christmas. I was then stuck with paying 30 dollars for four small boxes and a roll of tape. I would not have even messed with any of it had they just said they weren't going to assist during business hours.

A very professional and knowledgeable staff There is never…read morea time that they can't take care of your business Fantastic store

Great effecient service. EVen when busy they staff up to meet demand. Highly reccomendread more

Good convenient location but the service is half and half. If the manager is standing near the…read morecounter things go smoothly and there are a couple employees that really stay on top of providing good service, but during this visit I had a drop off for a return and during the middle of helping me the rep hopped in a conversation about sports betting with the next counter. Very frustrating since I was in a hurry.

There is a woman who works there who has the worst customer service I've ever experienced. I made…read morean appointment through their website for passport photos and showed up with my children and she asked if it was for me or them and when I said both she said that she feels like the lighting won't work for them and it wasn't going to happen and I can find a new place to do them. Then when I asked why they would allow for appointments online she simply ignored me and asked for the next person in line. She made it so awkward even the people who were there were shocked at her response to me with my young kids. I'll file a formal complaint but I'm still blown away that she could choose to say that the lightening wouldn't work when she found out she would be taking a child's photo for passports..... super disappointing.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

Always friendly, always fast. Always efficient…read more Never use any other location or option for shipping and returns.

Quick. Easy. Efficient. I received the quickest response and had my paperwork notarized within an…read morehour of requesting service. They were so friendly and patient! Indianapolis Mobile Notary will be my first contact in the future!

Was looking to find a mobile notary and they worked to squeeze me in, only to find out that we…read moreneeded to find one in another state, which they still helped me figure out! Class Act. 100% recommend.