It's hit or miss if the self-service kiosk will be functioning and plan for several hours of you…read moreneed to actually pick up held packages or mail here. Had several people without a line in the main lobby only to be told I have to stand in the 10 people deep line to pick up a package that was held AFTER our mail hold had been cancelled. Then, when I finally did get to the front of the line, I was told our mail hold HADN'T been cancelled, despite having the cancel confirmation delivered by our carrier in my hand. Obviously if you need postal services, they are convenient with decent parking but it's always a chore and not a simple errand.

Shipped important documents Express mail and asked for a signature and return receipt which I…read morefilled out myself. The envelope was delivered and left in the recipients mailbox without a signature or return receipt sent back. My payment receipt of $37.65 states that I did request a signature and return receipt. Next time I will use FedEx

"The Mail Drop" is the go-to location for knowledgeable, professional, fast, and friendly service,…read morestaffed by team members who are well-trained and attentive to customer needs. A few individuals have left negative comments regarding their fees being higher than those at the Post Office; however, we all must remember that we get what we pay for. The Mail Drop offers the convenience of avoiding heavy traffic congestion, long lines, and impatient crowds that often accompany visits to the post office. By choosing The Mail Drop, you can complete your mailing tasks efficiently and with minimal hassle, leaving in a good mood. We all have choices, and I choose the easy and peaceful convenience of doing business at The Mail Drop instead of the USPS, especially whennim able to compare and choose which shipping service is best for my needs. Thanks to the new owners for opening this outstanding, first-class store where all my mailing needs--such as shipping, mailing supplies, and package handling--are effortlessly met. Additionally, I appreciate the variety of U-Haul trucks available in different sizes, ensuring I have the right vehicle for my needs. Also, many thanks to the friendly and handsome man always ready to notarize my documents quickly and accurately without needing an appointment. Oh, I almost forgot to mention that having the mailbox rentals offered at such affordable rates, makes life so much more convenient and cost-effective for me. Keep up the excellent level of customer service you provide, as it truly makes a positive difference.

This store is under renovations. It is temporarily closed but will open soon…read more Let's keep our eyes open and support this wonderful Georgetown business. I love this place. It's so much easier, well, I could simply say "it's easy to do business here"'!

Literally such assholes here ! I went to get a package for pick up and got yelled at by a lady for…read morehaving the address that she said wasn't a real address even though I know it is because I live there. She told me she sends back all my mail whenever she sees it. Then after I walked away she went back to being friendly. My house for some reason has 2 addresses and I have never had issues. I just think they are SO DAMN LAZY HERE. Don't waste your time. When I originally tried to get my mail shipped here from where I moved from they couldn't even do it right. I had to go to another USPS for help.

I'm new to the area and have only visited this post office a couple of times, but every experience…read morehas been outstanding. The customer service is truly exceptional -- they go above and beyond! The staff is fast, efficient, and very helpful. A special shoutout to Greg and Herbert for assisting me in a big way -- your help is greatly appreciated! We definitely need more people like them!

Quick walk in and walk out within 5 mins despite the little line ahead of me! Good service!read more

Always friendly and pleasant. I wish they were open longer on Saturdays but I get it. It is not a…read moremega post office with a large staff. I appreciate the fact a post office is local and saves me a trip to Georgetown Post Office.

Missing male pieces and packages for five days now I put in a missing mail request and no one has…read moregotten back to me. I would really like to know where my mail is. Had this issue before and they were putting it on the wrong box.

Postal worker refuses to let father pick up package for a child who does have I D will use fedx in…read morethe future

Oh my gosh. The best service. They had 3 stations open. And the most friendliest postal workers. I…read morehad a package I needed to return. I showed my QR code and they printed a label for me. I also asked if they had Betty White's stamps out yet. He said yes. So I bought 20 of them. I'm using them as soon as I get home!

This is a good USPS location. The clerks are friendly and professional and work through the crowd…read morepretty efficiently. Often,there is a long line, but it moves pretty quickly. Supplies are well stocked, and the self-service kiosk is a great alternative if the lines are too long or it is after hours.

Since my discharge from the Marines I have always wanted to join a post. I recently moved to…read moreGeorgetown and found this post. My wife and I went in and the people were really helpful and the bartender was really nice even though she was busy. They have events throughout the week and the facility and bathrooms were clean.

Everyone there is so friendly, helpful and efficient. Was able to get everything done that I needed…read moreto do in a really timely manner.

There is a 50/50 shot they will lose your mail. Already lost multiple packages within the last yearread more

I wanted to update this review with this fun fact. My Uncle is an artist and he did a painting of…read morethe Old McNeil store back in the 1980's. He also added some family history to it. If you're interested some of his works are on display, including this one, at the Helotes Art Gallery in Helotes, TX.

4 packages marked "Delivered" -- none received…read more Over 2 months, this branch has falsely marked four packages as delivered that never arrived. This is a repeated pattern, not an accident. USPS delivery scans are legal records--marking items delivered when they are not is a serious issue. Management needs to investigate immediately. Customers deserve accountability and honest tracking.

Getting my passport renewal this location was the great, Quick and easy process!…read more There was Zero waiting time 10:50 am. Literally shortly after I had arrived from the round rock location which by the way it's a no bueno place. I was attended by miss Yolanda. She was kind and polite. We review ALL the documentation and money orders that was requested for my renewal. She Made it pleasant and simple! Thank you ma'am. You made my day.

Despite the Saturday line and wait we had AWESOME SERVICE from the young woman in the pink shirt…read more(clerk #16) Her customer service and patience was much appreciated! Thank You