I put 60 stamped, sealed, addressed and return addressed Christmas cards into a blue USPS mail box…read moreoutside the Winton Blount station in Montgomery, Al. on Dec. 9. None have been delivered, They were going to California, Colorado, Indiana, New York, Vermont, Virginia, Maryland, North Carolina, Louisiana, Texas and Alabama including Montgomery. Again, none have been delivered. I went to the Winton Blount post office, they told me mail is often stolen from their boxes and sent me to another post office on the eastern Southern Blvd. There they told me no boxes were reported broken into in December in Montgomery and my cards are probably in the Winton Blount facility. I presumed that once I mailed my cards in a USPO box, the US government had control of the mail and they would be distributed as addressed. There is one star because I had to leave a star to post. Everyone I spoke to was polite.

Fantastic staff!!!!!! Always helpful greet you with a smiling face and eager to add an encouraging…read moreword!! Very knowledgeable and honest about shipping methods!

Friendly staff and service, a smaller post office but I think they could renovate inside and get a…read morefew postal kiosks. It would help with the lines. Update: Happy with the coronavirus response from the USPS so far. Mask required, 6ft social distancing enforced.

I didn't find this to be a full service/competent staff. Maybe basic mailing services but I had an…read moreissue with my online mail forwarding and told by support chat to go in person to have ID card scanned for proof of ID. Both young females there were short with me, that they couldn't help me with the online and to just start over and do it again. After filing out the paper one and turning it in I asked how long it would take. The more senior one said 3-4 weeks, the other had no idea. I already knew filing something online that it takes only 10 days and after that to follow up. I asked if I could have anything that showed they submitted it and they said no, just if nothing happens in 3-4 weeks to come back and do it again. I move every 2 years and this is the first issue after 10 moves I've had with the online and USPS online chat said to go in person to have ID scanned. It has now been past the 10 business days and haven't gotten anything in the mail yet. Leading me to believe they didn't do the paper one correctly. Will not be using this post office again. Surprised by their great reviews or maybe the two younger females working front desk are new, need some training and instead of saying they don't know, give you bad info.

It's a smaller location that's fine for when the Pike Road community was smaller. They may need to…read moreexpand it a bit. It can get pretty crowded during the holidays. I also think they should add a kiosk for things like stamps and parcels.

The regulars are awesome but when you have these new idiots they need TRAINING!!! How hard is it to…read morenot leave a box in the rain, on the wet ground? Yes cause whatever someone has inside they don't care, just toss and run. The usual mail person at least puts them in plastic or something decently respectful along with a knock/ring our things got delivered.

Booked a passport appointment online (because you can't call them.) for today, took our daughter…read moredown to the post office and were told there's no one available to do passports this week. Then why in the hell did your system state that there were appointments available. If you can't handle the job, let it go. Now, we may not get her passport in time. Called USPS on the only number available, on hold for 33 minutes only to be told, "that's just the way it is ma'am." Y'all suck. Remember; friendliness and courtesy work both ways.

I visit this office almost daily! I sell rare books online and ship out media mail all the time…read more The employees know my face. I went in this morning to ship my usual. A man walked in angry yelling and rude. He had no right to be screaming at the employees all over a mask. Something we should all be wearing to keep everyone safe. Phelix and John were working today. The man was working with phelix. Phelix remained professional calm and collected. He was a true example of a wonderful employee!! John helped distract a child in line who was witnessing this outburst with profanities. Everyone in the office is wonderful.

The folks who work here are genuinely and consistently awesome... plus they are knowledgeable,…read morehelpful, friendly, kind, efficient, neighborly --- I've lived in quite a few towns in America... so been to many post offices. This one rocks customer service!!!

Had a terrible experience. They couldn't print my documents in color. I was told they only have one…read moreperson that could print certain documents but they decided to leave early the day I came there? Came again was given a business card and was told to make an appointment since I wanted to print sensitive documents. I emailed them as I was told to do, and two days later they emailed me and said they don't make appointments. Seriously? I went to UPS in Enterprise and had NO issue as they printed in color and had people at the business that were supposed to be there.

Overall customer service I would give an A-1 rating. I have used this location many times and have…read morenever been disappointed with the quality of service. As I said from the beginning the overall customer service is excellent!

If this is the one in Newton, customer service is AMAZING!!!! The lady in the office is sooo…read morefriendly and super helpful. She helped me save money on sending a package and it was not something she had to help me do but she did!! She tapped up my used envelope to save me a lil cash!!

USPS Main Branch, Montgomery, AL - What is going on at the Post Office? Picture this. The doors…read moreare locked, the lights are off, and the blinds in the front window are shredded as if they have been mishandled by an abnormally sized canine. This is what I arrived to on Tuesday, July 29th at 8 am. A lone despondent postal worker donning holey thin gray sweatpants and a holey "USPS" shirt arrived to open at 8:15 am. He slowly unlocked the doors and "invited in" the 5 waiting customers. One individual requested boxes to mail a number of packages. He was lectured by the postal worker to order online because he cannot give out all of the supplies. The customer responded that he had ordered online, but the boxes were never received. Next, a young lady walked in and requested a passport application. Supposedly, the "main branch" is an official passport location. However, the "main branch" did not have any passport applications for distribution. Next, I requested a label to mail an Express package. Of course, labels are not available in the lobby. I receive the label and fill out the address for my packages. I pay. The receipt machine jams up and the receipt is half/printed. I wait. I finally received a fully printed receipt. Again, WHAT. IS. GOING. ON? Keep in mind that if you live in Prattville, Millbrook, Wetumpka, Montgomery, and other surrounding areas, your mail navigates its way through this post office before leaving Montgomery. The City of Montgomery, the customers and the postal worker deserve a better environment. The standards of the working environment and the services in general are too low. Until this improves, take your business elsewhere.