USPS Main Branch, Montgomery, AL - What is going on at the Post Office? Picture this. The doors…read moreare locked, the lights are off, and the blinds in the front window are shredded as if they have been mishandled by an abnormally sized canine. This is what I arrived to on Tuesday, July 29th at 8 am. A lone despondent postal worker donning holey thin gray sweatpants and a holey "USPS" shirt arrived to open at 8:15 am. He slowly unlocked the doors and "invited in" the 5 waiting customers. One individual requested boxes to mail a number of packages. He was lectured by the postal worker to order online because he cannot give out all of the supplies. The customer responded that he had ordered online, but the boxes were never received. Next, a young lady walked in and requested a passport application. Supposedly, the "main branch" is an official passport location. However, the "main branch" did not have any passport applications for distribution. Next, I requested a label to mail an Express package. Of course, labels are not available in the lobby. I receive the label and fill out the address for my packages. I pay. The receipt machine jams up and the receipt is half/printed. I wait. I finally received a fully printed receipt. Again, WHAT. IS. GOING. ON? Keep in mind that if you live in Prattville, Millbrook, Wetumpka, Montgomery, and other surrounding areas, your mail navigates its way through this post office before leaving Montgomery. The City of Montgomery, the customers and the postal worker deserve a better environment. The standards of the working environment and the services in general are too low. Until this improves, take your business elsewhere.

Have called for 2 days no one will answer the phone, about to talk with the post master general…read moreabout this location. Had a package marked delivery on Friday March 1st., was home all day and no package was left, also there was another person that has had the same thing happen to them. Talked with regular postman in hoping he might find something to help me. Well about to go to the post office to see what is going on and get and answer. Or if not they can refund me the money for my purchase.

Nice location, large post office, a bit out of the way but it's great if you're in the downtown…read morearea. I'm hoping they're keeping it clean with all this virus stuff around. Not too busy the day I went because of what's going on. My mom has a P.O. Box here.

Schedule passport appointments elsewhere. We scheduled well in advance, showed up prepared with our…read morepaperwork and photos ready to go to find out all but one person called out for the day. So we had to wait for our packets to be worked on between customers. A supervisor came out to tell people who were dropoff, pickup or question she was available. That doesn't help us at all if you can't get behind a register to process others or help us send our passport applications. Why do you have appointments if you don't honor them? Of note: the gentleman behind the counter was doing amazing job and very nice. Ridiculous that he had to do it all by himself.

I was overcharged hundreds of dollars for shipments that were sent that supposedly were not weighed…read moreor marked correctly. Often get package delivery alerts but no packages. The last two deliveries were smashed - they were gift boxes and were ruined. The last two deliveries I received were taped with red and white tape saying they were "damaged" but it was clearly just cut open and items were removed - which happened last year a couple times including a wallet where just the empty package was delivered. I've given up on shipping anything at all through this PO. I haven't calculated by total losses but it's something that just keeps happening so I don't see anything improving. No plans to order anything more on delivery or use this PO to ship. I wish they were not like this.

I put 60 stamped, sealed, addressed and return addressed Christmas cards into a blue USPS mail box…read moreoutside the Winton Blount station in Montgomery, Al. on Dec. 9. None have been delivered, They were going to California, Colorado, Indiana, New York, Vermont, Virginia, Maryland, North Carolina, Louisiana, Texas and Alabama including Montgomery. Again, none have been delivered. I went to the Winton Blount post office, they told me mail is often stolen from their boxes and sent me to another post office on the eastern Southern Blvd. There they told me no boxes were reported broken into in December in Montgomery and my cards are probably in the Winton Blount facility. I presumed that once I mailed my cards in a USPO box, the US government had control of the mail and they would be distributed as addressed. There is one star because I had to leave a star to post. Everyone I spoke to was polite.

Fantastic staff!!!!!! Always helpful greet you with a smiling face and eager to add an encouraging…read moreword!! Very knowledgeable and honest about shipping methods!

Mr. Garrett was very friendly and helpful. It is a small post office, but unless you are going at a…read morebusy time, it is probably a better bet than some of the other post offices in the area which have terrible customer service. *** I have been here a few times now, and the customer service still can't be beat!

I didn't find this to be a full service/competent staff. Maybe basic mailing services but I had an…read moreissue with my online mail forwarding and told by support chat to go in person to have ID card scanned for proof of ID. Both young females there were short with me, that they couldn't help me with the online and to just start over and do it again. After filing out the paper one and turning it in I asked how long it would take. The more senior one said 3-4 weeks, the other had no idea. I already knew filing something online that it takes only 10 days and after that to follow up. I asked if I could have anything that showed they submitted it and they said no, just if nothing happens in 3-4 weeks to come back and do it again. I move every 2 years and this is the first issue after 10 moves I've had with the online and USPS online chat said to go in person to have ID scanned. It has now been past the 10 business days and haven't gotten anything in the mail yet. Leading me to believe they didn't do the paper one correctly. Will not be using this post office again. Surprised by their great reviews or maybe the two younger females working front desk are new, need some training and instead of saying they don't know, give you bad info.

I was supposed to receive a package with my lab materials from Troy University, but I missed the…read moredelivery and they couldn't leave it at my door because supposedly $3.45 postage was due. First, Troy covers this cost so I should not need to pay anything. Second, they lost my package. When I went to pick it up at the facility, they could not locate it. Now, my professor has to ship it out personally with UPS.

This is the absolute WORST post office. The lines are always out the door with ONE worker helping…read morecustomers. The drop box for packages is NEVER unlocked for people to drop off packages that are already labeled with shipping already paid for. This forces more people to stand in line for over 30 mins just to drop off a package that could be dropped off in the box. This has been an ongoing problem for years. So annoying and unprofessional.

Absolute terrible customer service. Also rain sleep or snow is a lie! They lose my packages at…read moreleast once a month or send it to another post office for no reason!

USPS documented attempted delivery in system. Fact is they did not attempt to deliver packages…read morefrom AMAZON. The whole family was at home, checked security footage and NO ATTEMPT was made now my two day delivery will be minimum 4 days. This is not the first time this has happened. zip 36093. I filed a complaint with USPS. I attempted to file one with Amazon but no real people so complaint was not understood.

They know me by name, I call, ask if I have packages and they tell me. It's AWESOME. What more…read morecould you want from a post office? (Mail delivery on N Washington St. and registering my address so that it stops coming up as a non existing address. The house was built in the 50's. 65 years later and it still doesn't exist.) :(