I recently stayed at Portals RV Resort, and while the amenities were top-notch, the customer service left much to be desired. Let's start with the good, the resort itself is beautiful. The grounds are well maintained, and the amenities are impressive. The pool area is pristine, the fitness center is fully equipped, and the communal spaces like the pickleball court & pond area are fantastic. It's clear that a lot of thought and care went into designing the resort to be a relaxing enjoyable place. If you're into off-roading, this is place for you, centrally located between downtown and some hard core trails. However, my experience with the ground staff was very disappointing. From the moment we checked in, it felt like we were an inconvenience rather than guests. After parking in front of our house while unloading within minutes, they came to tell us we need to move. Obviously we were unloading but the man in the golf cart pretended to clean with a leaf blower as he watched us. This was a daily routine for him. In our last day there as we are packing up and loading our Jeeps, he came by again and said "you know you guys need to leave in half hour right".... It felt a bit racist, uncomfortable and unnecessary. It was unfortunate because the potential for this place to be a 5 start is there, but the poor customer service overshadowed the entire experience. Therefore, 4 stars is the most I can give them. I hope management takes these issues seriously because with better service, this place could easily be the best RV resort in the area. read more

Portal RV Resort - Views - Campgrounds Near Me - Moab, Utah

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Our family stayed at Village Camp Moab for several nights, and it was hands down one of the best places we've stayed. The sites were spacious, clean, and perfectly level. The amenities--from the pool to the laundry facilities--were truly first class. They even offered complimentary popcorn, muffins, and snacks, which was a nice touch. The only downside was the WiFi, which was slow and a bit spotty, but everything else, from check-in to check-out, was absolutely amazing. Highly recommend! read more

Portal RV Resort - Campgrounds Near Me - Moab, Utah

We will definitely be back! Great location-- pools and pickleball court-- can't beat the view out our RV!! People great too!! read more

Portal RV Resort - Outside our RV front window! - Campgrounds Near Me - Moab, Utah

Very clean RV park overall. Well kept amenities. Easy parking, 2 pools, dog park, easy hookups. Definitely recommend. read more

Stayed for 3 days for a quick tour through Arches National Park. Excellent RV park, friendly staff and clean facilities. Been to dozens of RV parks from Alaska down to San Diego and this is the nicest facility we have visited. Thank you for an excellent visit to Moab. read more

Portal RV Resort - View from our space - Campgrounds Near Me - Moab, Utah

This is a really beautiful RV resort. We chose the large, concrete, landscaped site. It shows up as R89 on their website but it was coded R2 when we got there. Stupendous! HUGE site, beautiful landscaping, grass dog parks! This has been one of the best RV resorts we have stayed at. If we are in this area again this will be our go-to park. read more

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Came here for my husband's 50th birthday! The rental homes were HUGE and BEAUTIFUL!!!! The pool was right by the rental home- we rented 2. We were able to grill, had plenty of parking between the two homes, and everything was spotless! read more

Portal RV Resort - Campgrounds Near Me - Moab, Utah

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Very nice well kept RV resort...with one major issue! We had a beautiful paved site with the water feature in front of us. Site was spotless and had very pretty landscaping. Location was perfect. The one major issues is that we could not enjoy the site at all due to the major mosquito infestation!! It was beyond terrible. You literally had to run from the RV to the car and back anytime you went outside. Something needs to be done about this. We could not sit or cook outside AT ALL which was a shame and a waste of the beautiful spot that we paid extra for. read more

Fantastic Park! You can't get a better location, a cleaner, well maintained facility then this. Staff was super nice. A mike from Arches NP & a super close to trails and town. I didn't want to leave. 20 mins from Canyonlands and about 10 to dead horse. read more

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Hands down one of the best RV parks! Generous site space, perfect landscaping, fantastic pools and hot tubs, large clean bathrooms, friendly staff. We're already booked for our next visit. read more

Portal RV Resort - Northern view - Campgrounds Near Me - Moab, Utah

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Stayed here for almost 2 weeks end of April in spot R55. Not sure anyone was there as long/longer than us, as this seemed more like a "transient" campground. Not sure if all spots are Owner Owned, or if only certain ones are. Our spot, R55 was HUGE and Owner Owned (reservation was done online through Portal)! Enough room for our 43' Toy Hauler and Truck if we didn't want to disconnect. We did however disconnect because we had a separate parking spot right next to it. Starlink was blazing fast, and TMobile was just "Alright". Pool and Pickleball court was great. Showers were clean but water pressure was odd -- Would swap back and forth between hot and cold and could never be perfected without adjusting it over and over again. Staff was exceptionally friendly. As soon as someone moved out, staff would immediately clean up the site getting it ready for the next traveler. This is the most expensive CG we have ever stayed at. We did have issues with a ton of gnats, mosquito's (from the pond @ the back) and caterpillar's being born on the tree on our site. They were everywhere. All over our hoses, mats, etc.... We had to keep vents closed along with our rear patio because the gnats were relentless. We'd stay here again, but would try and find a site further away from the pond with no tree next to it due to caterpillars. We camped at Portal RV Resort in a Fifth Wheel. read more

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KNOW BEFORE YOU BOOK! I would not recommend just based on my conversation with the front desk. Although she was very nice, I was informed that my campervan was not welcomed b/c the sides of my poptop are canvas. I questioned this policy and she could not give me a good answer. Scrubbing through the reviews I've come to the conclusion that it's "unsightly." What a joke! I could stay there if I didn't use my poptop. Not to mention there's a $100 "lock fee," that locks you into your spot. Which is beyond confusing. Why make a reservation if you're not guaranteed that spot! I was told if someone decided to stay longer in my reserved spot they would find me a different spot. So do they just kick someone out of another spot?!? Too many confusing unknowns with reservations and snobby guidelines concerning canvas. Attached is a pic of my van. I guess it's "ugly!" read more

Honestly, this park is a 5 star! I'm forced to take away a star because of the front desk girl and her laziness. We were on the road trying to call for a reservation but no answer and no return call. Luckily we arrived before they closed because nobody ever returned our call. After checking in; I was picking up some brochures and watched this young lady ignoring the ringing phone! No customers at the front desk and she just sat there as the phone rang! The park had lots of empty spots and I'd say it was because the front office girl isn't doing her job! The RV park is excellent, beautiful, and so clean! Yes, sites are very close to each other, but otherwise it's amazing! We had one of the smallest RV's (22ft class C), but tons of beautiful big rigs stay there! Enjoyed our stay and I'd love to come back here again!! read more

This stay was absolutely amazing. I am genuinely confused as to the negative reviews regarding this stay is it was one of the nicest ever parks I have ever stayed at. The people were extremely kind and everything was spotless. I would highly recommend a stay here!!! 15/10!!! read more

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Awesome place to land for a few days. Friendly staff, nice pool and the most beautiful showers I've encountered so far. Free popcorn as well. I'd give it 10 stars if I could! read more

We stayed here in the resort site one night on our way to Yellowstone National Park and two nights on our way home. We are in a 43 foot 5th wheel. The resort side has GORGEOUS concrete pull throughs and back ins. Lots of beautiful bushes surround the sites so it's really private. There's no shade however. The non resort side looks nice and offers water and electric but has gravel pads. There's a poo and spa, SUPER NICE bathrooms/showers and laundry facility. $7 total to wash and dry clothes. Nice pond area that supposedly has koi but I never saw any. On the non resort side there's a swimming pond for guests. If you're not staying on the resort side you don't get access to the pool and spa. We did have an issue the 1st night. In site 51 a flash flood came through with 2 feet of water and we awoke to a gooey muddy mess. I know it's not exactly the resorts fault but they should consider some kind of drainage remediation or diversion. (See pictures) PROS: Close to Arches. Level private sites. Pull thru with concrete pads and separate parking are a next to your site. Pool/spa for resort sites (note that you won't have access to the pool If you are not in the resort side). Trees are kept trimmed so you don't need to worry about scratching your campers. Turns are reasonably wide. Easy check-in. CONS: Hot tub needs resurfaced. Cow Manure smell can be gross. Flies and mosquitos are realllllly bad. Poor drainage. Not walking distance to town. COMPLAINTS: The cable was stripped and we couldn't ever get it to stay. On the morning after the flash flood it would've been nice to have someone offer to assist us in figuring out how to get out of the spot. Instead all that happened was some guy on a golf cart drove by and told us we couldn't pull thru because of the mud. We ended up a muddy mess. I'm not a whiner but I really do believe the employees should have been more proactive in helping us since ours was pretty much one of the only sites that had so much mud EVERYWHERE. At least an inch of mud surrounded our camper. Again, not their fault but they really could've been more helpful. STAY CLEAR OF SITE 52 DURING RAINY SEASONS. -1 star due to the lack of customer service after the flooding. I was really disappointed by that. We got a reminder call at 11:50 today that check out was at noon which is fine.. We pulled out at 1158. But it's outputting considering NOBODY called us after the flash flood filled our site with mud and probably cow manure from the neighboring pasture. read more

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We were with a group of friends in 5 motorhomes for 5 days. This park was completely infested with mosquitoes, and we were only made aware of the problem when we checked in. The park backs up to stagnant water and wetlands behind. We literally had to run from the vehicle to our motorhome to minimize the number of bites. We reported the problem to the Moab Mosquito Abatement District and were informed it was the owner's responsibility to take care of the problem appropriately, with regular service from a commercial contractor. This park was so overpriced, and we could not even enjoy amenities they did have because of the hundreds of mosquitoes buzzing around and biting us. read more

I really can't say enough about this place. I had the opportunity to meet Doug and Jane. They are very kind. They have done a wonderful job building The Portal RV resort. It's a very nice RV resort. I highly recommend if you are visiting the area. read more

Portal RV Resort - Campgrounds Near Me - Moab, Utah

We did some late-fall camping here last week, wow, one of the best RV parks we have ever stayed in. Very clean, even the laundry room was spotless, nice "neighbors", and you can't beat the surrounding views. My only "wish list" item might be some expansion or adding another dog park, it was a little crowded usually. read more

Super nice RV resort. We will definitively return. We didn't get to use the facilities because we just stayed one night.

Although this is probably the nicest RV resort in Moab, and we've stayed here many times over the last several years, I sadly leave a negative report on the customer service. There was a mixup on our reservation and the gentleman running the desk at check in was quite rude and threatened to just cancel our reservation. It was already paid in full. I understand mix-ups happen, but this is not the way your treat customers. read more

Awesome RV resort! Great central location with beautiful wide and long, level sites. We stayed in the owner section with our 40ft class A pulling a trailer and we had plenty of room. The rates are also reasonable. Looks like they are adding in additional sites. Will definitely stay here next time we are in Moab. read more

Awesome RV resort! Centrally located, clean, and friendly staff! We enjoyed our stay here!

This was our first stay at the Portal resort. Overall, we liked it but I'm not sure that it was my favorite RV spot in Moab. Our full hookup spot was supposed to be on the end, supposed to have a grill and supposed to have cable and WiFi. The spot actually was not on the end as there was a new "overflow" spot next to us. We did not have a grill at our spot and the cable did not work. We were told they needed to get it serviced. The biggest issue was that we did not know ahead of time that the park didn't allow wood burning fires and all we had was our Solo wood fire pit. No grill at our site to use charcoal and no stores in town had a propane fire pit. Big disappointment when you have kids looking forward to marshmallows and fire time. read more

Great, responsive staff. Wonderful amenities; showers, laundry, park, pond, dog run. Clean; showers and sites. Will return soon!

We recently stayed here for 3 nights. Never again! This place is a breeding ground for Mosquitos. My family was covered in bites. The red ants also left bites on our feet and made enjoying the outside next to impossible. The laundry room was pretty run down and the dryers did not dry my clothes at all. They were as soaking wet coming out as they were going in. The swimming pond was not something you would want to consider swimming in and the pool is reserved for "resort" guests only. The spots we were in were very narrow. The slide out from our neighbor was hanging over our picnic table. The female owner was rude and the customer service was non existent. She would not let us park so our RV doors opened to our friends claiming that we could be too noisy. Understood, but she was not very nice explaining why and just plain rude. Then our other neighbors arrived after mid-night and made a ton of noise setting up which woke us up. So that's ok? Also, the one night we were up past 10pm someone came by and politely reminded us quiet hours were starting. When we were leaving a nice man came by and offered to trim any tree branches if needed. This was very nice and the only reason for the 2 stars. I urge you to do your research and stay somewhere else. read more

Was treated very poorly upon checking in, we realized that the pool and spa, (which are the cover photo on TripAdvisor), were under construction. I purposely booked this park because of the pool, knowing it was going to be very hot. I was told that I could check out and go to another park, or go to the public pool. There was no apology, just complete indifference. Terrible customer service, they could have offered a discount, made an arrangement with the private pool, or posted on their website and sent emails to their guests. Too bad, the grounds were nice and clean facilities, but ruined by their lack of concern for their guests. read more

This is a great rv park! We are staying at the resort side of the park which costs more but certainly worth it! The pool is a perfect way too cool off after hiking at the nearby National Parks. They have two dog parks- the largest one is on the resort side which is well maintained and has grass! The rv sites at the resort are large in length and width. Plus since the sites are privately owned many of them have excellent landscaping and additional features besides just an rv pad. We would definitely stay here again! If you were to stay on the reg rv campsites which are just along the resort...I don't think you would be disappointed. They are building a swimming pool for that side as well and have brand new facilities for bathroom, laundry and a gym. read more

We stayed here (on the resort end) in July of 2016. EXCELLENT! Beautiful concrete site. Koi pond! Great landscaping. CLEAN CLEAN refreshing pool! The shower rooms and showers are very nice, large, clean and nicely decorated. Everyone in our party used the showers daily. Incredible views. Great location. Friendly staff. I have nothing bad to say about this beautiful RV resort or our 3 night experience here. If you are making an RV stop in Moab, stay at PORTAL. You will not regret it. read more

If you want an amazing place to base in Moab, stop in here!!!!! So very accommodating and friendly. Amazing views. Quiet with lots of shade and right next to town. Pet friendly. You can't go wrong here!!! Thank you for everything!!!! Lori, Mike and Buddy! read more

This is a nice place to stay. The owner is a great guy who really tries to accommodate everyone! He went out of his way to help us out when one friend got really sick and he squeezed us in another night. He also tried to fix an electrical problem on our friends travel trailer. I would give this place a 5 on great people, a 5 on the "owners sites" but I'm going with a 4 (plus) on the rental sites. This place is being fixed up and I can't wait to see it again after the new improvements go in! We will be back! read more

Beautifull RV park. The staff has been wonderfull and the facilities are immaculate. The pool and showers are spacious and convenient. We loved the landscape around the pond (which is where our site was on the South side) and would sit on the benches just reading and talking. The site itself was easy to get in and out being 40 x 80 feet. We are already making plans to come back here. read more

This was the best RV resort in Moab. It's back off the highway and has a huge dog area. I would recommend it!

This is Moabs best RV park, something for everybody! There isn't a bad spot in the entire park, it is far enough from the highway that you can't hear all the traffic sounds and management and all employees are friendly and helpful. I wouldn't stay anywhere else! read more

Portal RV Resort - Koi pond in front of our RV spot - Campgrounds Near Me - Moab, Utah

We recently stayed in Portal RV resort for 3 nights, and made reservations based solely off the yelp review and the great website. When we arrived, I quickly realized that all of the pictures on the website seemed to be of the resort only. Perhaps they should have shown pictures of the campground separately. The resort/owner area was beautiful with a Koi pond and I'm guessing a swimming pool. I didn't dare tell my kids there was a real pool, they ended up swimming in a swimming pond. (it was only 105 degrees that day) The next day I saw a rat swimming in the fishing pond. My kids and hubby thought it was funny to watch the rat swim around. I just winced thinking the rat was prob in the swimming pond too...ugh. Oh well. I know we are in nature. I got over it. When I called the on the road to make reservations, I let the girl know, "for tonight and the next two nights...we are only 5 hours out -just outside Zion, we will see you soon".At the end of the transaction she said "So you're coming in on July3rd?" Nooooo...I said tonight! To which she responds: "Oh DUDE! You're so lucky I caughht that!" what the...I'm lucky? That afternoon, I asked the same girl if we could fish in the fishing pond (hence the name?) my kids were really wanting to cast their poles in. She shrugged and said, " Sure I guess...but good luck. It's catch and release, and we don't stock the pond.". It seemed she was insinuating i was kind of an idiot for even asking. My husband and I saw quite a few fish and the next day, both kids caught a fish. Sheesh. I didn't get it. The bathrooms were clean, there were showers, and laundry that were fine. I was hoping to get a cement pad, but we parked on gravel that was a little uneven, and unfortunately we didn't have levelers in our rented RV. Town was close, It was a bikes ride distance to town, however, you had to negotiate the busy highway for 1/4 mile or so. Not a big deal on your own but tough with kids. The park was far enough off the highway that you hear little sound at night and there were awesome views of the mountains and red rocks. I feel like I would have given a better review if I fel the website accurately displayed what we would be getting. I didn't feel this resort was worth what we paid for it, maybe 20% less. Because the owners are likely going to read this review, this is my suggestion: 1. Add more grass and cement/asphalt pads or make them available for the campground. 2. Focus on customer service!! :-) (Bad customer service will always overshadow a good product) 3. Consider a pool to attract more families. You have the location, and good marketing, you are almost there! read more

This is our family's second night staying in our camper here and my husband already left a phone message regarding the restroom between sites 20 and 21. There are three stalls in their womens bathroom... one has been overflowing since we arrived, the middle stall is missing half of the toilet seat (the toilet seat is literally broken in half... I have pictures of it on my phone) and the third stall is working but has obviously not been cleaned because there are still the same dead bugs on the floor since our arrival...2 days ago. This is unsanitary and disgusting. Please fix it and clean the bathroom. The showers however, in front of RV park are clean and have hot water which is ONLY reason I'm giving 2 stars, instead of 1. read more

This is a really nice, clean, quiet RV park. Love the pull-thru sites that are big enough for a motor home with a long trailer. The pool and hot tub were fabulous! The pool showers were so nice that most of our group chose to shower there instead of in the RV. There is a nice sand volley ball court, and swimming pond and fishing pond. When I encountered the staff they were very nice. I would stay here again for sure. read more

Park is great! Nice level sites, concrete patios with BBQ. Nice plants around. Area well maintained. Resort sites are even nicer but they do cost a bit more. Park is quiet. No loud bikes, ATV or trucks reving their engines early, or late, at night or any drunken groups. Parks management does a nice job to keep it that way. Site cost is reasonable for what you get. We have stayed here a couple times and we will be back. read more

This can be a great place to stay and has been a favorite destination in the past. The "resort" section has been built out since our last stay. We have in the past, stayed in the original M section which is nicely landscaped and fairly close to the pool and bathrooms. On this stay however, we were put in section R, the addition to the resort section. At check in, the receptionist told us it was one of her favorites and a pull through. A favorite, no doubt if you don't mind looking at dumpsters, trailers and a muddy field devoid of any living thing. When we pulled in, we were advised we might get a satellite signal and might not, even though the desk said we would have no trouble. In addition being behind the regular section, this is far less improved. Also, three rigs pulled in behind us at midnight and after an hour of loud noise and very bright flash lights repeatably shining in my window directly in my eyes, I finally had to get out, and walk over, asking them to shut the F up, stop with the flashlights and that it was way past quiet time. I feel for the people right next to them. If you are making a res for the pricey resort side, get a guaranteed spot in to older M section of the resort or don't pay the price. read more

Portal RV Resort - Our "Resort" view - Campgrounds Near Me - Moab, Utah

Rented a house in this at this location through AirBNB. Stayed one night and was rudely awakened by the property manager the next morning by him pounding and kicking on the door. When we opened the door, the property manager pushed it in, telling us we had 20 minutes to evacuate the property because we had violated the rental policy by having dogs in the house, which was not stated in the rental agreement, which they also failed to provide to us upon checking in. The sheriff was eventually called and upon explaining the situation, agreed that there was neglect on behalf of the owner and the property owner. However, since we were not the owners, we had to leave. Major inconvenience. Unnecessary drama. The property management team is terribly unorganized. read more