I purchased the P'8478 Sunglasses that have the interchangeable lens from Porsche Design in Costa Mesa this year. I was served by Shila (Sales Associate).
Upon trying on and purchasing I advised Shila that I was only interested in purchasing the very largest size lens sunglasses so for her to show me only those ones, hence why I went in search to buy their particular sunglasses. My husband was in the shop with me and can vouch for this that I always specified the "largest size". It is the Sales Associate's job and responsibility to inform the customer about their brand and how the sizing works, etc - it is NOT the customer's responsibility.
When I was in the Porsche Design store in New York City I purchased the new Raspberry colour lens set, and upon buying I used the words "largest size lens". However, upon changing the lens just recently I noticed that the raspberry lens did not fit my sunglasses; instead they were too big.
Confused by this, my husband and I went into Porsche Design in Costa Mesa (the store that I purchased the sunglasses from) and queried why the raspberry lens were too big considering I'd purchased the "largest size" sunglasses and lens.
The Sales Associate who was working in the shop that day, Petra, advised that my sunglasses were in fact not the largest size afterall, and that you go by the numbers on the inside of the sunglass arm.
She advised that my sunglasses are Size 66 which is the "medium size", and that Size 69 is in fact the "largest size" - she also stated that the P'8478 style comes in "three different sizes".
So my husband and I went on to explain about when purchasing I'd always told Shila that I wanted to buy the "largest size". Unfortunately, we were told by Petra, who also spoke to her Manager, that there is nothing Porsche can do about this issue.
Because my husband and I were never informed by Shila about how the sizing worked (ie going by numbers), obviously we don't know whether Shila had ever got me to try on the Size 69 and that she mistakenly ordered Size 66, or whether she just always incorrectly advised me that the sunglasses I was trying on and purchasing were the "largest size".
I am extremely disappointed by this, as Porsche Design could not put it right for me - instead, I've now had to repurchase the "largest size", that being Size 69, and $600.00 is a lot of money to just shell out randomly. I love these sunglasses, however, I'm not happy with Shila for misinforming me upon purchasing the "largest size", which was quoted to her numerous times, as that was my whole point in purchasing their expensive sunglasses - I love oversized lens sunglasses.
This whole experience has made me feel very disappointed with Porsche Design, as they are selling expensive products, however, their Sales Associates (namely Shila) obviously aren't trained adequately enough to ensure they're listening to their customers needs and informing them of the brand.
However, since last weekend, I have just looked on Porsche Design's website for the P'8478 sunglasses and it actually has four sizes to select from (60, 63, 66, 69). So even as of last weekend, the Sales Assistants got it wrong then also. When are their staff ever going to get it right? They honestly have to know their products, especially considering their items are so expensive!
So a big thumbs down from me! read more
