I wish I could give this place 0 stars. I've never encountered a more rude and unprofessional waitress in my life. We were sat at a table and my parents had been there before and said the menu was on the app. The waitress comes over and asked if we were ready to order. We said yes, then she walked back to the bar and continued chatting with coworkers. We were confused and called her over and she looked at us, rolled her eyes, continued her conversation, then once she was done, she stomped over to our table. She had an extremely hostile tone and demeanor and she basically snapped at us saying we had to order on the app and she wouldn't be taking our order.
My parents had been there and had the servers take their order directly so we had no idea. She ended up taking our order and she was rude and hostile and snapped at my parents over what dressing/sides they wanted. To be blunt, she was a raging b*tch for absolutely no reason. I've worked both as a server and in retail since I was 16 and I've never in my life spoken to any customer that way, even if they were being rude or extremely needy (which we weren't. We just didn't know how the app worked because she never bothered to tell us until after the fact)
She was so unprofessional. She stormed off and went back to the bar and started pointing at us and gossiping to her coworkers, didn't even put in our order at all. A really nice bartender came over and we explained the situation and he tried to remedy it but at that point, we didn't want to put up with her behavior or be in that uncomfortable situation anymore. The table next to us even said she was extremely rude and they had to order condiments on the app and that she wouldn't bring them!!
I asked for a manager and it turned out that she was the manager. Clearly she shouldn't be a manager if she doesn't even have basic customer service skills and cops an attitude over literally nothing! We were nice to her until she snapped at us and basically made us feel stupid for not knowing how their ordering system works. Not only that but we were one of 2 tables sat in the dining area. They were not busy whatsoever and yet she still acted like we were the problem.
Just a PSA to anyone who plans on getting food here, if you see a blonde chick with a bird nose and a sour look on her face, RUN. However if a guy named Carlos is working, he was awesome and was even more professional than the actual manager and tried his best to remedy the situation. But as I said, we didn't want to be around the blonde who clearly had her panties in a twist anymore. read more