While the food is good, the service is abysmal, so I would not recommend ordering unless you're ordering more than 2 hours before you actually plan to eat. I originally placed my order on door dash at 5:48pm, but after an hour no dasher had accepted the order. In retrospect, I should have taken that as a warning that no driver wanted to deal with this restaurant. I spoke with DoorDash about having delivery fees refunded so I could just pick it up, and headed to the restaurant. First I was told my order would be ready in 15 minutes. They then told me my order was cancelled so they never made my food. While I recognize that DoorDash made that error in mistakenly marking it canceled when partial refunding me, I arrived 5 minutes after speaking to DoorDash, and my order had been placed over an hour earlier. I said that my food should have been ready way before they got that note and that all that should have needed to happen was for me to pay them myself. The woman behind the counter was not at all helpful and seemed overwhelmed, and seemed very happy to just blame it all on DoorDash rather than the fact that their kitchen was very behind. Plus she had clearly originally made up that it would be 15 minutes for my food to be ready before she had even actually looked at the order.
We decided to leave, but once we were outside, a gentleman I assume to be either the manager or owner came out and asked us what happened. He then offered to make it right and have it made and then delivered by his own driver. He promised we would be "front of the line" so I decided to give them another chance. This was at 7:05pm. Well I hate to know what "back of the line" service is, because my order was finally delivered at 8:20pm, an hour and fifteen minutes later (and 2.5 hours after I originally placed the order). They should have just let me leave, cause I was irritated but would have just cut my losses and gotten food elsewhere, and would have been open to trying them again in the future. But the fact that you follow me outside, convince me to give you another shot to make my order as a priority, and then leave me again waiting OVER AN HOUR is absolutely ridiculous. The correction for the mistake was more insulting and aggravating than the original problem!! and I also had called at 7:55pm to see what was going on and was told "it's coming". I legitimately live down the road 2 minutes away (just was exhausted and was willing to pay for delivery), so that was a third lie since it took an additional 25 minutes. It's very clear this restaurant will just say whatever they need to say, but that their words and promises are empty.
The food was pretty good, but not "wait 2.5 hours and be lied to repeatedly" good. Now that I know what "front of the line" service is, I will absolutely not be ordering again. I rarely leave bad reviews cause I know everyone has bad days, but if this is the service you provide to a customer you legit followed to ask for a second chance, than the problem is bigger than just one bad day. read more