Let me start by saying that I don't normally patronize fast food places, and this is my first Yelp review of one. With that said, many of my friends (most notably Pots & Pans, and Demanding Dan) mentioned that Popeye's has the best chicken sandwich in the industry and, arguably, the best one anywhere. So this review is mainly for the classic chicken sandwich. The Popeye's location on Ella Grasso Tpke was perfect, notwithstanding some of the negative comments I read from fellow Yelpers. I did go inside to order (the drive-thru line at lunch was seriously backed up). The young lady was friendly, helpful, and fast. The sandwich was moist and bigger than I expected. I also ordered Cajun fries to go. Spicy, and finger-lickin. They were gone b4 I got home five minutes later. But, the hit of visit was definitely the classic chicken sandwich. 5-star all the way! read more

Popeyes Louisiana Kitchen - a fried chicken sandwich - Fast Food Near Me - Windsor Locks, Connecticut

Food and Service! Worse they have no customer service my food was cold and chicken was horrible!!'

Soggy more batter than chicken. You can expect things to get even worse since the equity fund bought the franchise in 2017. Making money The old fashioned way, good wholesome food at a Fair price is gone. So is customers service. Food quality will suffer using cheaper ingredients. In some locations You can't even get a whole chicken wing anymore, but prices haven't changed. Go back to old recipes, quality ingredients . read more

As soon as I took a bite, I realized something was seriously wrong. The breading was crunchy, but the chicken underneath was completely undercooked. I'm talking pink, translucent, and a "gooey" texture that shouldn't exist in fried poultry. Disgusting establishment!!! Run!!! read more

So a couple of weeks ago I gave a excellent review and I meant it. I am sad to say the last two visits were not very good. First they forgot my fried pickles and ranch dressing. Today we went again and I ordered the fried pickles and they were awful under cooked and again they forgot the ranch dressing and they charged me 89 cents for them which I didn't know. So I think it's time to pass on Popeyes in Enfield and Windsor Locks. The sad thing is we were the only ones in the drive thru. read more

With our workplace cafeteria closed, what were we to do for lunch? When the possibility of a Popeye's run came up, seven of us said "count me in". So, three of us piled into a car and headed out to Popeye's up by the airport. We had a pretty simple order -5 spicy chicken sandwich combos and 2 regular chicken sandwich combos. We found the counter person who took our order to be friendly and efficient. It took a while to package up the seven meals, but we were out of there in a decent amount of time to drive our treasures back to Windsor. What can I say? My sandwich was very good. I liked the spicy zip on the breading, the portion of chicken was super generous, the roll was soft and fresh, and even the pickle slice added a lot. The fries were good too, but the portion size was definitely on the chintzy side. On the other hand, the soft drink that came with the $8.99 combo was pretty generous. Just a few improvement opportunities. Two in our group wanted a regular Coca Cola, but the Coke option was sold out on their freestyle soda machine. Secondly, we found it really hard to tell which sandwiches were spicy and which were regular. Finally, we saw a very hard to read space on the bottom of the bag where a pencil mark indicated how much spicy horsepower was in that sandwich. The secret was discovered too late for some folks.... The verdict? For fast food, it was pretty good!! read more

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This might be the worst Popeyes I have ever been to. Extreme lack of quality control. Surprised the company has not resolved. They should be embarrassed. Clearly there is a problem at this store. read more

So I went through the drive-thru and I told the employee that I wanted a six piece boneless wings with the hot, occasion fries Coke I decided Ranch regular size. Heard chuckling in the background, then he asked me to repeat the order. I came up to the window, and gave the gentleman my card. He took the card he charged it and he gave me my drink. He then said it will be a few minutes for the tenders. I moved forward and parked waiting for my order. 10 minutes past and he came out to my window and asked me what my order was again. I told him it was hot boneless wings with fries. He went back inside and another 6 minutes went by. I turned off my car and walked inside the door. The moment I stepped in he grabbed a bag and handed it over to me and apologize. Looking in the bag there were fries and boneless wings but they had no sauce on the wings. And somehow he included a free pie. During the entire moment of standing there there wasn't anybody coming through the drive-thru. Other than one gentleman who immediately got his order. And another man who walked out with a delivery order. I do not understand why in order a simple as I did had it was too complicated. If he had placed the order it should have been on the receipt. I do not understand why I was asked to repeat myself multiple times and still had the order wrong. Maybe not assuming that he was under the influence. But that was very frustrating and it made me feel skeptical because of the constant asking and chuckling. read more

The wings have gotten so small, they could be pigeon wings. For shame charging $5.99 for these small wings.

This place still have poor standards. I would give no stars if I could. 1st thing poor customer service with poor attitude and sarcastic remarks at the drive thru. 2nd the food is just thrown in the bag with no care. I really don't understand why the employees complain about not getting paid enough when they don't care about service. Their already overpaid because of inflation. The back of the kitchen were they prepare food is a mess. The employees clothes are dirty and everything looks unsanitary. I think osha should make a visit. This place needs to fire everyone and start over with brand new staff. Quality of food isn't good. Chicken was super dried almost as it was left over on the warmer since lunch time. I threw the whole meal away and had to eat McDonald's. read more

The dirtiest and the worst Popeyes I ever seen. Do t ever expect to get your order ready if you order online. Check your order before you leave the place there will probably something missing. read more

One time my mom bought us 2 Classic Chicken Sandwich's, one of the bags said S for Spicy. She let them know and they tried to act like it was classic. We got home and it wasn't. Popeyes always messes up orders, and has us waiting a very long time even when it's a small order. Not only that but whoever manages the interviews sucks at time management and taking responsibility for scheduled interviews. In the past, I and others were told to come in two different times because the person that was supposed to conduct the interviews never showed up. One time I waited 30 minutes and the other an hour with several others... Guess what the interviewer said when I messaged them... "Come back another day on __ day" Not just once but twice. they made all of us fill applications just to throw it out. Disappointing and ridiculous. I hope it isn't the owner conducting the interviews because they are simply losing out on more money. read more

Says open till midnight but no one ever answers in the drive through after 10pm. Does say to come inside or anything.

Garbage. Save your time, money & aggravation. No ice in my drink. No straw for my drink. No blackened ranch. Tried to over charge my $6.00. Plus it took FOREVER to get the order. I'm all set. read more

Absolute Horrid. If I could give zero stars I absolutely would, however for the sake of this review this will have to do. Let me just say the quality of this one employee was NOT it! My sister, her husband, and two children (ages 2 & 3) went to visit this location on July 12th 2023 around 3pm. They are currently PCSing to Hawaii tomorrow and is staying at a lodge close by, they wanted to order something that would last the night and into the early morning since they'll have to leave the lodging at 2am. The husband had ordered two 8 piece nuggets for the children since they don't eat much as is and then ordered an 8 piece meal for them (keep in mind this is for their lunch and dinner). Every time they add something the employee taking the order is making unnecessary side comments, saying things like "oh someone's hungry", "this is gonna be a big order", "see, I told ya'll this was gonna be a big order (laughs in a teasingly manner)" or laughing at the fact that they're adding more items to their order. He fatshamed my sister for trying to provide for her family!! My sister has a lower back injury can barely walk long distances, and had a history of binge eating disorder and is trying her best to change for the better. The atmosphere was just not it in general, don't get me wrong, the other employees were okay, just that one employee made something out of nothing. They called the management and I'm not sure if anything will change however there should be consequences for that employees actions and retrain all employees on customer service. read more

One of these are supposedly potatoes and Cajun gravy. How hard is a prepared side of potatoes and gravy. read more

Popeyes Louisiana Kitchen - Not potatoes and cajun gravy. - Fast Food Near Me - Windsor Locks, Connecticut

Came in from West Coast... warding off hangry! This Popeyes is brand new and had to check it out. SUPER friendly staff, very clean and how can you not love the crispy chicken! They have the Coca-cola machine with lots of flavors to try. While we were waiting for fresh fish, tried tastes of most flavors. I REALLY like the diet Sprite with rasberry. read more

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This location is in proximity to the airport, even with all the traffic i have rarely if ever seen them busy. Still i think they must be doing business if they are still around because places come and go all the time here. As i recall i got 5 chicken sandwiches for my family and rice and beans. The sandwiches just tasted like the fry batter which was really fun... The chicken i think was a breast, very dry... The service wasn't great at all, i think i felt sick within an hour. I have got popeyes a lot in my youth and wouldn't go here again. read more

Beyond incompetent. Employees wearing masks below their chins. No tea at all which Popeyes is supposed to be known for. Employees ignorant of the menus and advertised specials on the restaurant windows. Complete lack of service. read more

Popeyes Louisiana Kitchen - Half size portion for a regular side. - Fast Food Near Me - Windsor Locks, Connecticut

Waited 30+ min for my order. Girl rolled her eyes at me or ignored each time I asked politely about my order. Ordered two meals. Got one.

Visited the location in Enfield twice and both times I asked for hot sauce and did not receive any. Also both times I wasn't provided with a spoon for my red beans and rice. I'm not sure who is managing the location in Enfield but the deficit in service is apparent and needs serious help. read more

This location gets way too much hate. Delicious, fast, and hot food right before closing. Stupendous service. Next time you're at Bradley International Airport, stop by this Popeye's! read more

How do you say it's a 5/7 minute wait do you still want it? Yes that's fine, "are you sure?" My god what's wrong with people? Ordered and pulled up to we are out of half my order. Classic se this location or get a crew in there who has some integrity. On a street filled with quick serve you must deliver to build repetition finance. read more

Let me start by saying I LOVE Popeyes. But this location is THE WORST. Don't waste your time or money. You will be disappointed. Service is very weird and abrupt. They are always out of everything. Do yourself a favor and drive the extra 10 minutes to the Enfield CT location. Light years better. read more

Let me first start by saying if I could give no stars I would. Everytime I have gone thru the drivethru at this location, something from my order is missing. Whether it be a sandwich, sauces or sides. So always check your bags before you leave so you don't end up disappointed again and again. They seem severely understaffed and peak times for lunch and dinner you should try to avoid. I am also a doordash driver, and I can say that as of today I will no longer be accepting delivery orders from Popeyes. They constantly screw up the orders and customers leave us with bad reviews. They are constantly " out of chicken" which not quite sure how a chicken joint runs out of chicken everyday. Either someone doesn't know how to do the ordering or they are too lazy or understaffed to cook the chicken. The workers all have resting bitch faces with the personalities to match. They frequently have me pull up and wait for the order while I see 2 or 3 employees outside smoking blunts while taking orders then running in to get the food. I have been to other locations and no issues. I think this is a trashy location with poor management and it is sad that this is the airport location where travelers are getting nasty impressions. Avoid this place if you can!!@ read more

This is easily the worst fast food restaurant I've ever been to! Consistently horrible service! I have tried to be patient and understanding about things like pressure during the lunch time rush or from Covid related staffing issues, but there is no excuse to cover EVERY visit! If they would allow it this place would earn NO STARS! If there was a manager there or someone to answer the phone when I tried to call and complain maybe I wouldn't have written this review. Unfortunately the restaurant FAILS even in that regard! Please go anywhere else for food. Better yet, you might as well cook it yourself. At least then you might get what you paid for. -Spencer read more

I love the chicken there and I always go maybe once a week for the past five six months. But the help and wait staff there are very uncivil. They have bad attitudes and it just seems wrong to have a bad attitude about a customer that you don't even know. This location always has that same issue and all I do for the most part is go through the drive-thru so it's basically hands off but when I get to the window I feel like they don't want anything to do with me and I get treated poorly this is terrible reflection on any business. It makes me want to not go back to this place. Shame on these kids. read more

Absolutely the worst Popeyes and fast food place I've ever been. Out of everything! Staff was horrible and not friendly.

Staff there is terrible. I tried going on 3 different occasions and all those little girls working there are very rude and don't listen to the sauces you ask. They'll throw random sauces in the bag. No Manners at all, basically throwing your food out the window. Just TERRIBLE. If I'm craving Popeyes again it's worth driving to whatever other Popeyes you can find. Stay away from this one. read more

2 times I have ordered a online order for 11am pickup. It goes through and pay for it. When I get to Popeyes they are closed. SO NOW I NEED TO BE SUPER NINCONVIEVCED. I need to call up and spend time getting my money refunded because you guys don't know how to run a business. Don't go here. This has happened 2 time now. Then I need to spend time finding something to eat for lunch. I have a lunch break of 30min and I'll barely get back to work in time.. read more

To judge a place based off one employee is unfair. That's the only reason it's not a one star.First I repeatedly said my order 3 times, only to pulled up to be ask again. Apparently she didn't understand 3 of the same exact thing. It's not even like the line was long, or she was being bombarded, then that I could understand and it's not a problem, however, she was just rude. It's as if they just tossed the chicken in the fryer and forgot the pickles on the other 2 sandwiches, I then asked for something I know they provide only for her to say idk how to do that and my manager is busy. When I tell you I saw her manager in the window not that busy at all with other People in the kitchen working ...my eye twitched. My last efforts I asked for sauce to drown out my regret from meeting this person she looked at me looked away and just gave me the bag ...Have a nice day... I took no more than 10 seconds (and I'm exaggerating) to look in the bag to make sure I had everything and she look into the SOUL OF MY VERY BEING AND TOLD ME.. "could you move up" I almost lost it my nigga. I need to lay off fast food... read more

Popeyes Louisiana Kitchen - Mood - Fast Food Near Me - Windsor Locks, Connecticut

It's horrible. Not just workers but the manager as well and that's why nothing is happened. They only had 5 cars and it took them a half hour ppl started to leave. Like it's ridiculous. I ask them specifically not to give me one part of the chicken (they have one job and can't even do that" literally had 14 fries in my REGULAR FRIES bag. It's insane. Then another time the store was literally open empty read more

if you want to go to a Popeyes that charges you for one meal, gives you a cheaper one, upcharges your drink without asking, and charges you extra for sauce (when they already jipped you on what you ordered) this js your place. The only plus, the food tasted the way it should. read more

This is the only Popeyes around this area so when you have cravings for it you are forced to come here... but the employees are RUDE. They cut you off and have the biggest attitude. read more

This location is beyond horrible i dont know how many cashiers they've been through and still cant get the orders right! The waiting is ridiculous and the attitude has to go because they dont know who they will get next time so fix it! incompetent people i will not return! read more

By far the worst Popeyes ever! Customer service is horrible, employees are very slow and rude. They seem like they don't even want to work. Would not recommend to anyone! read more

How is this place still in business. Every time we go there's a problem. Last time ordered take out for home and we were missing three items. Decided to give them another try, asked for all dark meat, for home all white meat and they were out of biscuits. Buyer beware. read more

Horrible service the women on the speaker for drive through on 5/22/2019 at 10:21pm was the most rude person I came across all I asked was for a jambalaya she said they don't have it as if it was a dumb question when I asked for tater tots she said there don't for the night so when I asked what was available she said everything and the minutes I asked for my next option she once again said they ran out they had the lights out as if they where closed if they don't like there job they should be fired I own my own business and make sure my customers leave satisfied every time even if it means taking a small loss I'm completely disappointed in the behavior that is being allowed here I hope it gets fixed don't let a unhappy worker drag your company down !! read more

Order through door dash normally. Order is always incorrect and cold. This time I was missing 2 entire meals and all of my sauces and the food was really cold. This place is horrible. Door dash won't refund me my Money because Popeyes has messed up my order so many times. read more

Slow service, asked for a receipt half the cost of my order was missing. The food was awful. Chicken was hard and dry. It was obviously old. The mashed potatoes was just a spoonful and they were hard. I definitely will not return the this one. read more