Be cautious when taking anything of sentimental value to POPE Cleaners. I brought in a white wedding dress with dirt on the bottom to be cleaned, and it came back entirely gray. At first, they gave me the wrong dress and insisted it was mine. When they finally returned the correct dress, they didn't call or acknowledge that it had changed color - they simply handed it over and took payment. Even the clerk commented, "Why does it not look white?". I'm deeply disappointed, especially since this place came highly recommended and advertises "restoration" - "you can trust Popes to give very special care" - "Your Quinceañera or Wedding dress--perhaps the most beautiful dress you have ever owned! Now you can have your beautiful Quinceañera or Wedding dress cleaned and preserved so that it stays picture perfect for you or for anyone else in your family". It's all false. Their explanation? "The dirt had to go "somewhere". They claimed to have cleaned it five times, yet never once called to inform me there was an issue. Like most brides, the dress had some dirt on the bottom from walking around-it wasn't unusual or excessive. When I asked about filing a claim for damages, the owner was completely dismissive, saying, "We are well known in the community and have been here a long time and there is nothing you can do about it". But that doesn't change the fact that they ruined the dress and blamed it on the dirt. I trusted them with a priceless heirloom, and they showed no care, no responsibility, and not even a courtesy of a phone call to discuss they were having an issue with cleaning the dress. I saved my dress for 34 years to pass down to my daughter, transforming it into a wedding robe for her. Thanks to Pope Cleaners, that tradition has been destroyed. Their attitude? "Here is your dress, pay up, not our fault, goodbye. read more