I don't usually leave reviews on Yelp, but I felt compelled to share my experience after discovering the new Labubu craze. I was excited to learn that my local Glendale Popmart occasionally stocks them, so I started following their social media to stay updated on restocks. Recently, they posted that they had restocked 45 sets of the 'Have a Seat' series, with a 'one set per customer' policy. I was eager to get one, so I rushed to the store and arrived about 30- 40mins since the story was posted, only to find out they were already sold out.
I ran into a friend who had been lucky enough to purchase one, which was fine with me, I understand that these things can sell out quickly. However, I was really disappointed to learn that the store had allowed customers who had already made a purchase to get back in line and buy additional sets. In fact, one person was allowed to buy six sets by re-entering the line multiple times. As a customer, this felt incredibly unfair. I was genuinely excited about the restock, but seeing other take advantage of the system left me feeling frustrated and disheartened. I understand that things can get hectic during a popular restock, but the lack of consistency and adherence to their own policy really dampened the experience for me. read more