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    Pop Lock

    3.3 (36 reviews)
    Closed 9:00 am - 9:00 AM (Next day)

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    John getting my tired ready to change
    Caroline K.

    I am down in Concord, CA visiting my boyfriends family and we came out at 5am about to leave for an appointment and saw that our tires had been slashed. My Geico call representative dispatched Pop-a-lock and within half an hour of calling John from pop-a-lock came to the rescue! He was professional and courteous and worked diligently until my tired was changed. The Explorer didn't make it easy for him but he conquered it quickly. With my father being over two hours away I was very fortunate that there was someone who could come out promptly and efficiently. Thanks John!

    Flat tire. Antoine showed me the nail and taught me a thing or two about flat tires.

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    9 years ago

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    9 years ago

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    4 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    10 years ago

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    10 years ago

    Pop a lock saved me the locksmith came on time and work real quick and professional and helping me with all my Lock Service thank you

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    10 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    10 years ago

    Thank you Don Roberts ! Fast, Friendly, & Nice Got the job done in time for me to still go on with my plans !

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    9 years ago

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    10 years ago

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    10 years ago

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    10 years ago

    Antoine did a great job. Very friendly and giving advise what to do with the spare wheel.

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    10 years ago

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    10 years ago

    Antoine was awesome, he helped me with a flat tire with a slow leak and gave me lots of good tips. I really appreciated his help.

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    13 years ago

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    Ask the Community - Pop Lock

    Review Highlights - Pop Lock

    Antoine was awesome, he helped me with a flat tire with a slow leak and gave me lots of good tips.

    Mentioned in 10 reviews

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    Wilmars Towing and Transport - Us texting him pictures of the garage and providing clearance heights the day before the tow.

    Wilmars Towing and Transport

    (40 reviews)

    Mission

    Arranged for a tow a couple of days ahead of time and all went smoothly. Price seemed reasonable,…read moredriver Charlie was friendly and competent. Car was delivered for repair without any hassle. Would use again!

    Edit: Changing my review to 1 star. Owner is now posting my personal address and license plate as…read morethey are unhappy with my review. Reported to Yelp for privacy violations. We reached out to this business with this exact quote: 'Non emergency car tow, anytime within the next few days. About 9 miles within San Francisco. How much for rear wheel towing vs. flat bed. It's from one apt garage to another apt garage, the space is tight for both places'. The good: - The tow truck drivers were right on time for their appointment. - They managed to get our car out of the tight spot (although they had to push it) - Workers were friendly and tried to accommodate us the best they could The bad: - We were charged an additional $75 by the owner for 'additional labor required'. This was because the tow trucks could not get into either garage, and the workers had to push the car out/in to both garages. This was despite the fact that we provided the information on our quote request that it was one SF apartment garage to another, and the spot was tight. We also provided the clearance of the garages the early afternoon before the tow. You would think that professionals in these services would know if their trucks would be able to go into a garage after being provided the clearance, and also that they would check to see what kind of garage it was before providing a quote if the price would change. - Before scheduling an appointment (after being provided the quote), we also confirmed with the owner that there would be 'no hidden fees'. He assured us that he 'don't do business like that'. We were then charged an additional fee of roughly ~30% of the quote price. - We reached out to the owner after being charged additional fees. His responses were full of inconsistencies and odd answers. For example: - He told us he assumed that the garage would be a straight in and out. This was despite us telling him it was to/from an apartment garage in SF and tight spots (assumedly NOT straight in and out), and explaining the garage layout to his employee. He also did not think to clarify before the tow. - He told us that his workers should have reached out to him when it was a more complicated tow and there would be extra fees. Despite acknowledging that it was an error on his drivers for not reaching out, he did not refund the fee. - He texted us requesting more information about the garage the day before. At essentially the same time, his employee (the truck driver) called us and we provided a detailed explanation of the garage situation. His worker failed to relay this information to the owner. The owner blamed us for this, explaining that we should have called him and told him as well, even after we had provided all the requested information to his employee. Summary: Overall, we felt like we went above and beyond to provide all the required information to get an accurate quote. After a series of blunders that appear to be issues with communication by his employees, we ended up having to pay additional hidden fees (roughly 30% of the original quote). We even tried to clarify the situation with the owner after the tow, but he seemed disinterested in providing a refund for the additional fee. This was even after he told us that his employees did not follow the established procedure. Overall this felt a little suspicious and like bad business practice. Even if there were some communication issues with his employees, we felt that the business owner should have honored his word and refunded the fee after. Even with all information we provided and despite our protest, they stood firm on their price.

    Pop Lock - roadsideassist - Updated May 2026

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