6 months have passed, Until now they havent completed fixing my car, the little dings they retouched multiplied nice job, dont recommend this shop, If you love your car don't go to this shop read more

Auto 360 Garage - Missing window trim with multiple dents - Auto Repair Near Me - Daly City, California

I have actually been here a many times for estimates when I was involved in accidents from my insurance. I never actually did any work until my car was involved in an accident making it not drivable. The car was actually towed here and the staff did not bother to reach out or acknowledge that the car has arrived at their shop. I actually had to call in to see if they did any estimates or begun any work on the car. I then signed and submitted all the required paperwork from them to start the tear down and repairs. A month has then passed where they had my car in their possession and insurance already approved the tear down and repairs. There was no communication whatsoever on the status of the repairs and I called asking for an update and received no response back. I actually went in person to check on the status and my car was nowhere in sight at the shop. I spoke with Fernando and he told me they are working on the car. Fast forward and patiently waiting 2 weeks later I receive a call that my car was ready for pickup. Upon arrival, I was greeted by the lady at the front desk who was very rude and did not acknowledge my presence. After paying them my deductible and having them retrieve my car, they simply left my car key in the seat and walked away. Customer service here definitely needs improvement. After picking up my car from Auto 360, I immediately noticed issues. The pre-collision system had stopped working, and the wheels were creaking. I brought the car back the very next morning and spoke with Fernando again. Surprisingly, he didn't seem shocked to see me return and gave the impression he already knew about the problems with the repairs, yet still let me drive off with the car in that condition. I do give them credit for the body work, as the paint matching and blending was on point. Another month passed with no updates. When I followed up in person, I was told to give them another 2 days, as they sent my car for an alignment. Eventually, I did get a call saying the car was finally ready. In my experience, it seems like delays might be tied to issues with insurance reimbursements, as they submitted multiple supplements to my insurer for additional approvals. If you are considering bringing your car here, be prepared for a long wait and double-check their work thoroughly. Hopefully you have rental car coverage or else the wait will be unbearable. If something isn't right, don't just leave a review here. Speak up and hold them accountable. To their credit, as an apology for the 2 month delay, they replaced my bald tires and performed an alignment as a courtesy. read more

My car hit a pole at the gas station. :( Gino and his team worked directly with my insurance company, fixed it up very quickly and my car hasn't looked this good since I bought it new! My car was returned super clean on the inside and out, paint was perfectly matched and looks like they did some free detailing work too. Thank you Gino and team! read more

Exceptional Service & Quick Turnaround! I can't recommend this auto body shop enough. After the front and rear driver side of my 2020 Subaru WRX was damaged in a hit-and-run, leaving my steering completely shot since someone hit my wheel, I was stressed and worried and had a wedding I needed to drive to LA for in a week from now--after going through my insurance (Allstate) I found Auto 360 which is partnered with Allstate. The team here was absolutely amazing. From the moment I walked in, they were professional, patient, and quick to address all my concerns. They took the time to explain and answer every question I had without rushing me and they also kept me updated on all estimates, repair timelines, etc via text message with links that showed my estimates in a very simple easy to read format. But What really stood out was their efficiency--I was worried it would take weeks to get the job finished but they got my car in and out faster than I expected, and the quality of the work was flawless. It's like my car was never hit. Thank you again for the outstanding service. read more

This shop is highly recommended they were professionals and they keep your car updated..I got my car this afternoon 7/23/25 and it's like brand new again thank you Lana and crews...you guys are the best read more

I was so impressed with the work Fernando and his team did at Auto 360. They were incredibly helpful and accommodating from the moment I walked into the door. Lanna was very knowledgeable and explained everything clearly, and the entire team was friendly and professional. The quality of their work is top notch. My car looks brand new! I highly recommend Auto 360 to anyone in need of auto body repair. You won't be disappointed! read more

Excelent service and amazing staff! Highly recommended! Thank you for fast and timely delivery of quality service! read more

The Auto 360 team has been my go-to for auto repairs since I first moved to the Bay Area 12 years ago. They have taken care of minor cosmetic issues due to a fender bender to major $$$ damage to all of my cats over the years. Customer Service is highly responsive and I feel like I am always listened to regarding my concerns. Quality is top-notch and I have sent several friends here for repairs - we are all so happy and impressed! read more

BEST SERVICE IN TOWN!!!!! phenomenal customer service and overall quality of the visit. i left my precious car in their hands and the exceeded my expectations. Gino and his team had me in and out in no time with my car sparkling as if it were new. big fan of this shop and will definitely be back! read more

Auto 360 did an unbelievable job repairing my car (Jaguar). There was extensive damage done to my car and they returned it to me like it was brand new (Inside and out). The job was done in less than a week. All of the employees were professional and focused on customer service. Their pricing was great as well. This is the best auto shop I have ever been to. Thanks for the great job. read more

Had to get my side mirror replaced (don't ask what happened) and Auto 360 did an amazing job! They got it done quickly and most importantly, honest. 100% recommend you take your car to Auto 360 if you need to get work done! read more

Auto 360 was both attentive and responsive. They did a great job fixing the scratches on my brand new Porsche Cayenne. Their attention to detail is there and they made sure the car was as clean as when I first got it. Would recommend read more

I had someone rear-end me the other day and Geico recommended Auto 360 as the closest shop to handle the repairs. Unfortunately after the collision my car also began having mechanical issues and would completely turn off while driving-- super dangerous! Geico refused to cover the mechanical damage as they stated it was unrelated. I thought I was going to have to take my car to my mechanic for another assessment. However, when Auto 360 called to tell me my car was ready, Fernando stated that they covered the mechanical fix as a courtesy-- free of charge. Not only did they fix my rear bumper beautifully but they also fixed the mechanical issue AND gave her a full vacuum (I had SOO much dog hair back there!) I am so so happy and grateful. Highly recommend! Thank you, Auto 360 and Fernando!! read more

After getting home I noticed my right side mirror was broken. It wasn't broken when I dropped it off to them. Mentioned to Gino but he doesn't think they broke it. I believed Fernando did it on purpose.This has to be the worst experience ever. read more

Auto 360 Garage - Auto Repair Near Me - Daly City, California

This is my third review for another car that was rear-ended. And of course, it is another 5-star rating simply because they did an excellent job on the car, and awesome customer service. Thank you again Gino and staff. Auto 360 is STILL the best!!! read more

100% satisfied with quality of work and amazing service from Lana, i recommend coming here it was better than I expected!

I wish I could give 0 stars to this place. I took my car to have it repaired because of an engine service soon light that came on. I then paid $356.37 to have the car fixed and when I got the car back, the "engine service soon light" came on again. When I brought the car back to the mechanic too look at the car again Gino had lied to me and told me that there is a problem with the timing chain and it would be $4,000 to fix and he could not remove the "service engine light". I simply paid for a service to fix my car and my car was not fixed and he would not refund me my money and he lied to me telling me there was a bigger problem to cover up the fact that they did not know how to fix the car and they wanted to work on bigger jobs so they can get more money. I paid for nothing. They kept my car for 11 days giving me the run around and Gino Barance would never return my calls after numerous and numerous messages left. They also left my engine cover in the backseat of the car. I then took it too the dealership for the same problem for "engine service soon light" and they fixed the same problem and there was no issue with the timing chain. This is a very dishonest shop and Gino Barance was very rude. These are not your friendliest people. I reported all this to the Bureau of automotive repair and to the manager at AAA for recommending this shop. They were all on my side and agreed with me. Great news is I disputed the charge with my card company and I won and got my money back. I strongly do not recommend this place at all. Do not go to this place. read more

If you want to deal with a greedy owner and outrages prices, then Auto 360 is the place for you. PLEASE DON'T GIVE THIS SHOP YOU'RE BUSINESS, they charge outrages fees and think the laws/regulations don't apply to them. My cousin's car received water damage due to the January rain storms that hit SF. After opening a claim with AAA, we had the Honda Accord towed here was because it was in AAA Direct Repair network. I saw the good reviews on Yelp and we decided this would be a good fit. Boy was I was wrong, and I should have looked at the Yelp AND Google reviews. Google reviews seem to be more accurate when it comes to the shop. The car was dropped towed into Auto 360 on 1/26/23, and Tracy (works on the front desk, probably the only nice employee there) helped us with the intake documents and assured me that Auto 360 will run a diagnostic on the car, and inform us if the car was fixable. Unfortunately, this was never the case. I had to keep calling the shop and would speak with Daisy (also worked the front desk) and ask for any kind of update of the car. FINALLY on 2/1/23 they informed us that the car was a total loss and we should come to sign off that the car was a total, and collect my cousin's last items in the car. So we uber there and start the paperwork, but Daisy tells us "oh the mechanic is going to run a diagnostic test again to make sure it a total." My cousin and I were both confused on why run another test, and why we wasted our time/money on uber if they seemed unsure if the car was a total loss. We said fine, signed the paperwork, and Daisy told me they would reach out to AAA to let them know that the car was a loss. HOWEVER THEY NEVER DID, on 2/3/23 I had to call AAA and ask them if they had notified that the car was a total loss, and of course they hadn't heard from Auto 360. I had to ask AAA to email them the Open Shop Assignment and call Auto 360 to please fill out the document at their earliest convenience. Even with all this frustration, I remained calmed and professional with Auto 360. AAA then tried to work with Auto 360 to get the car and pay my cousin his settlement, however this is when Auto 360 became greedy. I went to the shop to pick up some documents from the car on 2/15/23, and had spoken with the AAA adjuster before I went to the shop. Auto 360 was not communicating/working with AAA, which was delaying the settlement payout. Our AAA adjuster was asking for further proof on the car's damage, and Auto 360 would not provide it. The adjuster also informed us that they were charging AAA outrages storage fees. He was trying to have his supervisor approve the fees, but he was sure she wouldn't budge. When I asked Daisy about it, she gave me a BS excuse that it was too difficult to provide that evidence (its their JOB). She then handed me the storage invoice and the total was $5500 for having the car from 1/26/23 until 2/15/23! It was RIDICULOUS! When I told her that Auto 360 was delaying the settlement due to these fees, she said not to worry because AAA will budge. They were charging $250/day since the car got to Auto 360, $175 admin fee, and a $125 Misc Storage Fee. However, due to several legislation enforced by the BAR (Bureau of Automotive Repairs) they can't charge storage fees UNTIL THEY INFORM YOUR INSURANCE THAT THE CAR IS A LOSS. That means they should have started charging on 2/3/23, not 1/26/23. Additionally, due assembly bill 2392 (passed in 2018) unreasonable fees are not allowed. Unreasonable fees include: Admin or filing fees, Security fees, Dolly fees, Load and unload fees, Pull-out fees, and Gate Fees. AAA will only pay for 15 days of storage, which was set to expire 2/18/23, but were willing to work with Auto 360 and pay them until 2/20/23 (18 days total) and pay for diagnostic charges ($220) bringing the total to $4720 (EXTREMELY GENEROUS). Auto 360 refused to accept this and wanted the $5500 plus the additional daily fee because they still had the car. They basically were holding the car hostage at this point because they demanded to be paid their greedy invoice. [REST OF THE STORY IN ATTACHED PHOTO] read more

Auto 360 Garage - Last part of our experience with Auto 360 - Auto Repair Near Me - Daly City, California

I go there because geico shop n is near. But first time picking up my car. The driver seat and steering wheel have big black mark on it. I had them clean it. Then after I get to work. Find out the clear protector and trim wasn't install. I came back next day. They put back the clear protector. Can't put the trim because need to be painted. Now I have to wait another week . Also the door line dont line up. N if u put hand @ the gap u can feel isn't smooth. read more

Auto 360 Garage - This was missing from back wheel trim. - Auto Repair Near Me - Daly City, California

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Had to get my car repaired from a fender bender. Everyone was very responsive. When you call, they can see your telephone number and get right into your account. I did have to go back for them to fix a seam on bumper that had popped out a bit. Set an appointment and all was good. The owner is usually there as his office is visible from front desk. Nice guy and into good customer service. read more

I had a hit and run occur in a parking lot. I used auto 360 Garage through my Geico insurance. I was greeted by the warm receptionist Naomi. She took my keys, snapped a few pictures of the impact points afterwards, I dropped the car off and received it back 9 days later in great condition. Cesar the shop manager kept me informed throughout the process when I had a concern about an service issue, he promptly adjusted the wires, test drove the vehicle to ensure I wouldn't experience further problems. Got the car back to 100% The owner Gino was very kind as well. Top Quality Professional experience. read more

I had a great experience with Auto 360. First, I received a fair/honest estimate for the work to be done. The work was performed quickly and I received daily updates throughout the whole process. The staff at Auto 360 were pleasant and helpful and I wholeheartedly recommend their services to anyone in need of auto body repair. Thanks. read more

I took my car to Auto 360 for a couple of claims. It took longer than expected but they extended my rental car through Geico so it was no trouble. I also noticed they repainted my rear bumper, which was not part of either claim. Thanks! read more

I contacted Auto 360 Garage and Jay Young was able to set me up with a quote for AAA, a schedule for the repair, and it was fixed within 5 days! Oh and he also had the rental car company come pick me up! If you contact them through their website, they respond quickly. I was impressed with the team at Auto 360 Garage, they were very nice, accommodating, and do high quality work. I couldn't even see where they blended the paint! I would highly recommend this shop. Tip, if you are in an accident and don't want to deal with the person or insurance who caused the accident, use your insurance. If the other person was at fault and you took lots of pics, contacted the police, etc - your insurance will fight on your behalf. read more

Auto 360 Garage - Before on top (back left passenger door scratched and dented) - Auto Repair Near Me - Daly City, California

Thank you to Gino and the team at auto 360 garage. I highly recommend them if you are ever in a car accident. They took care of all the stressful details after my accident, from towing to dealing with my auto insurance company. I was very impressed with their work and my car was returned looking brand new. read more

Great work and excellent customer service. I just picked up my car and it's like the nightmare of someone hitting me is just gone. I've never been to Auto 360 before but going forward I will be not only using them again but recommending them to my family and friends. Thank you again! read more

Best shop ever! I brought in my Honda for rear bumper damage and it got done so quick ! Just picked it up and it's looks like new. Definitely recommend :) read more

Thank you Auto 360. We were hit by a careless driver from behind. My daughter was taking her behind the wheel test with a DMV agent in the passenger seat in Daly City. She was shaken up. I quickly looked up online which auto shop was close and chose Auto 360. Cesar P, took care of us. He comforted my daughter and got her to smile through the tears. He made sure to get me into a rental at a close location. The team kept us posted via email on the progress. Everyone in the office was on point. The kicker is we were shopping at the Halloween store and ran into Gino. He remembered us, and even knew when my car would be ready. These guys are on top of their game. Hope to not have to fix a car in future but if I do,... you know they got my business. Thank you! read more

I recently had my car serviced here through a claim, with Geico. Pros as far as the physical work they do it is of very high quality & I was very satisfied. Cons, they lack communication skills & I never once got an update I had to always call them & on top of that. I believe the owners daughters work the front desk, they have no customer service skills at all & their vibe cold & unfriendly as well unwelcoming & I don't think they really want to be there and deal with people. I would use them again if I had another claim, but only in that situation. read more

Had cement splashed on my car driving somewhere around the city and Auto 360 Garage helped me get it removed. Gino provided exceptional customer service. He walked me through everything necessary, including dealing with insurance claim. Definitely great work and great service. read more

I went through my insurance to get my vehicle repaired and they recommended Auto 360 Garage. I am incredibly pleased with the service and turn around time. My car came back looking brand new. Jay at the front desk was the most helpful and extremely friendly! Fantastic customer service! read more

All were super helpful and explained how fill out forms, they took really good care of my car and the service was excellent and fast. With a really good pric read more

I took my Range Rover for body work and estimate. I was promised an estimate via email. No estimates. The secretary came out and took pictures. No estimator, management, or even repairman took the time to look. Very unprofessional shop in all aspects. I called several times to speak with management or owners but I was refused any communication to speak with them by the same woman or staff. Look elsewhere for GREAT SERVICE and REPAIRS. read more

The quality of work at this place is incredibly bad! The disregard for people's property is mind boggling!!! I brought my car into this place to fix my back bumper, when I get back to the shop to pick up my vehicle it's as if someone was driving very carelessly in my car AT THE SHOP! My side mirror was scratched up as well as my passenger door! When I brought this up to the shop they looked dumbfounded. No one had an excuse as to what happened to my vehicle while it was in their possession. Of course I made them fix the problem, But I find it ridiculous at the fact that they would even think that I wouldn't notice something like that! WHO HIRES THESE PEOPLE! read more

Brought my car in for some detailing work after it was side swiped and received great service from Naomi and the rest of the team. The rental car was there the day I dropped off my car and they also took care of the drop off when I went to go pick up my car as well. I received text updates the entire time my car was in the shop and they did great with giving me updates when I called in with questions as well. They definitely helped with the stress of dealing with my insurance and everything else that comes with car accidents. read more

My car got broken in and came here to get it repaired. There was a bit of delay on the parts but Gino and Cesar provided an excellent service and went above and beyond. They even gave my car a clean wash and fixed a broken light and offered flexibility with pick up timing. 5/5 for service! I recommend the shop read more

This place is a sorry excuse for an auto shop! They don't even deserve to have the option to give a star, auto 360 garage is a dumpster fire to say the least! I brought my car in recommended by my insurance because my brakes went out. I was promised no more than two weeks. I got a call from the shop saying that it's going to take a little bit longer because they needed to wait for parts to come in, which is fine. When I called to check up on my car, they said everything is fine. They said they will call me when to pick up my vehicle. Two weeks turned into almost a month and come to find out.....They were giving me the runaround because someone had stolen my catalytic converter from my vehicle! Best believe I am filing a lawsuit! I will never ever ever ever recommend this place, NOT even to my worst enemy! SUCH A DISGRACE!! read more

My son picked up the car Las week for a small body works, he had no time to check the outcome of the repair because it was getting late and the shop was closing. It was also his first time doing this. When he got home, I inspected the car, and I found out that the paint job's was poorly done. The paint has blisters and sag. Obviously it was not done by professional painter, and had not been inspected for quality of work prior to releasing the car to the owner. read more

5 star for good work, service and attitude My car got damage on toll but thing fixed very well. Just make sure your pick up time must be before 5 read more

Auto 360 Garage - Auto Repair Near Me - Daly City, California

This shop made my life so much easier! Ive been hit 3 times this year , and this previous time i went to auto 360 to get my car fixed . They were quick , and all of the staff there are amazing , especially Naomi. She made all the calls for me and dealt with the insurance company . My bumper got hit and they basically made it brand new again. I was so happy with the results, i would definitely keep coming here for my troubles in the future ! read more