As a disabled senior navigating the challenges that come with aging, kindness and patience mean more than ever. Valerie at Pierre's Autobody Shop gave me both -- and so much more. She was professional, thorough, and genuinely attentive. She treated me with respect, took the time to explain everything clearly, and never once made me feel rushed. In a world that often feels hurried, her care stood out. It truly touched my heart and made my entire week. I first used Pierre's 25 years ago, and they were wonderful then. It's clear that their family values and integrity are still very much alive today. Valerie may say it was "nothing," but it was not nothing to me. Her time, attention, and kindness mattered -- and I'm deeply grateful. Thank you, Valerie. You are special. read more

I had such a great experience at Pierre's after a small fender bender that damaged my front bumper and hood. It was my first time dealing with an insurance claim and was hesitant, but Valerie was super helpful and provided excellent communication (especially since I wasn't getting answers from my carrier). The customer service is top notch and the repair work was performed at the highest quality for competitive value (another nearby quote obtained was almost 30% higher and would have taken twice as long). I would highly recommend their shop, and will be using them in the future for our other car's cosmetic dings and fresh paint jobs. read more

They were super helpful and friendly. I swung by without an appointment and they were able to give me an estimate very quickly. They also explained how my auto insurance works. I'm happy to have them in our neighborhood. read more

People were friendly and competent. The work was perfect. They were actually done a day early than quoted

I unfortunately walked out to the most SF scenario to find my car park and clearly hit and damaged, with no note of course. Pierre's Auto-body was in my insurance network and I'm so happy they were. They fixed $7k worth of damage in 5 days. I was under a time crunch because I only had a week before I was traveling for a month and they were so accommodating and efficient. They team of folks who get you scheduled, do the assessment are thorough, kind and very responsive. I will be taking my car back here when needed (hopefully not often). They are a small shop so when you bring your car in there can be a bit of a wait 30-60mins so plan accordingly but other than that they are fantastic! read more

Pierre's Auto Body is the best. I brought my car there last week and when I picked up the car yesterday, not only had the work been done to perfection, they had cleaned the car inside and out. The staff person who runs Pierre's is efficient, professional and very nice. Totally happy with them. A++++++ Thank you. read more

I want to sincerely thank Valerie for going out of her way to provide honest, helpful service and acting in her customers' best interests. You're in great hands with the team at Pierre's! read more

I've taken three cars here over 20 years, previously my experience would be 5 stars but this last experience was disappointing. My 2017 BMW car suffered minor damage on the rear drive's side door and quarter panel- just scratches and small dent from an incident in a parking lot. The other party's insurance covered the damages and referred me to Pierre's. Since I had previous experience, I thought it would be a good choice but it wasn't. The service has gone downhill. The repairs were initially estimated to only take 5 days, that turned out to be nearly three weeks. I know they are a busy shop but, I called numerous times and no one there ever returned my phone calls. I also sent several emails about the status of the repairs-- none were returned. I had to drive there and ask about the status in person. When the repairs were completed, I had to decline accepting because there were drips in the paint. They didn't dispute the quality and took the car back. Three days later no calls. I had to come by to check on the status. The paint still has runs in it and in one place they sanded the paint down but didn't clear coat it. The keys were in the car so I just left in frustration. I will need to have another facility finish the job. I really want to leave Pierre's a good review since I've been a customer for so long. Also, I know they have to deal with a lot of unhappy individuals because of the nature of the business, but it doesn't take much to be polite or cordial which is also lacking. I've attached a picture of the repairs. Again minor damage, but poor workmanship and customer service. read more

Pierre's Auto Body - Auto Repair Near Me - San Francisco, California

My car got hit in a parking lot. Pierre's team was amazing to work with. Car repaired on time as promised. Great communication and they washed and cleaned my car inside and out! What a lovely surprise. They worked directly with my insurance. It was a great experience. read more

As little Pierre's needs another five star... But since I've had my car here for bodywork three times in the last three years (I am one lucky guy) I feel that I really want to say thank you in public. Every time I've come it's been a happy surprise instead of a disappointing one. It's always done sooner than they say they'll get it done and the work is impeccable. Particular kudos to Valerie and Evelyne. Unfailingly cheerful and excellent communication skills. I'm almost looking forward to my next fender bender. One more card punch and I get a free latte! read more

Evelyne, who runs the shop, is so extremely helpful and her team works quickly to get everything fixed up to get you back on the road. I stopped in after having my wing mirror ripped off on Lombard street and left a day later with my car looking better than before. Highly recommend for any autobody needs. read more

After an obnoxious quote $9,000 from a different body shop I just swung into Pierre's one day to see what they would say. The customer service was perfect, I was there for 30 minutes. Instead of pushing me hard on replacing the entire bumper like the other shop did on my Porsche Cayenne, they were able to remove 98% of the paint transfer and pop the dent out from a minor accident i had a while ago. I'm super happy with the service and the final result. Highly recommend this shop if you need work done. While waiting I also noticed they've been in business since 1967 so they have plenty of experience with everything out there and can fix anything foreign or domestic. I'd trust them with my Lamborghini (if I owned one) :) read more

The lady checking us in was wonderful and friendly. The work they did was great as far as I can tell. They billed the insurance company and we paid our $500 copay. Even though all we paid was the copay, they kept us in the loop about what was being done on the car and they told us specifically what the costs were, explaining that it wouldn't affect what we had to pay. The car has been functioning like new since they fixed it. We had been rear ended and the sensors were all messed up. This body shop fixed it up like new and we haven't had any trouble since. They did it all in a timely manner and kept us up to date on completion time. Overall we are happy with the experience! read more

This review is just for their genuine neighborly kindness. I was in the parking lot next door when my car died. I asked for help with a jump start, which they did - no questions asked. This really made my day after having a rough morning. Thank you, truly, for your kindness. read more

Fantastic and professional team! Evelyne and Valerie have been very helpful, keeping me posted every 2-3 days about the progress of my repairs. The cost estimate I was initially provided with was accurate and seemed reasonable. My repairs involved a mix of body repairs and some parts being replaced by the mechanics. Even though it took slightly longer than expected, upon completion my car was like new! Tip: Don't park next to the red curb in front of the garage read more

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Evelyn who works here gave me a quote on my car. It was early and this chick was so quick to want to argue with me. I wouldn't engage but it felt like she wanted to cause a problem. Would not recommend. She said she would send a quote within the hour she didn't so I called to make sure I didn't miss it and gwvwlyn gave me quite a bit of attitude just for asking. Idk what even makes her qualified to give quotes. Anyways lots of attitude would not recommend. read more

I thought I would be in good hands since they are french & had good reviews & I grew up there so it would be easy to communicate. The body repair was good as expected BUT they ruined the electrical circuit of my convertible Audit TT & now I cannot drive my car anymore. They had outsourced the car for repair & left the top down so leaving my car in the rain! I did not make a fuss when they gave my car back... paid them & took my car to my mechanic specializing in Audi's they are still trying to fix it. read more

This is a long overdue review (service was Oct 2020) but I would highly recommend them. I got in a minor t-bone accident and their service was excellent. When they returned my truck, I noticed the paint job at the bottom back of the cab wasn't quite right (no one would normally notice unless you're really looking at it). There was no fuss or hassle and their response was pretty much "yup, that definitely isn't right. Let us know when is convenient for you for us to fix it". So while having it fixed perfect from the start would have been great, knowing how they handle things when there is a problem is something I highly value. I would absolutely go back or refer friends there. read more

Everyone's hopes to find a body shop they can trust. Look no further! Friendly and knowledgeable staff, repairs on my car looks great, they washed my car AND finished work earlier than their initially scheduled date. I hope to not need a reason to need repair work soon, but if I do I know I'll be very well taken care of at Pierre's! read more

Wow - I was dreading the entire process of going to an autoshop to get my car fixed - but Pierre's Auto shop was nothing but professional and friendly. They listened to all my concerns, helping me understand exactly what they planned on doing to repair my car. They ended up charging me significantly less than their initial quote - and only charging me when the work was complete. 10/10 The best experience I've ever had when dealing with an auto shop! read more

I've been taking my vehicles to Pierre's for several years. Evelyne and Valerie are the consummate pros. All the repairs they have done for me over the years have been top quality. I've never had a single issue with any repair. The prices are always extremely reasonable. I wouldn't go anywhere else read more

This is the only place I will bring my Honda to. I got quotes from another repair shot which was twice as high as Pierre's. The staff was friendly worked with me to find a used part instead of a new part. They have been in business since the 60's so you know they are experts in car repair. FYI they have 2 shops one block apart so call ahead to make sure you drop off car to the correct location. I will be a customer as long as I call SF home. read more

Pierre's Auto Body - Exterior of the shop - Auto Repair Near Me - San Francisco, California

I have brought different cars here on many occasions. Top notch, honest service and the sisters running the show are super nice and professional. It's always a plus going to a family run neighborhood business. AAA recommends them as well! Whatever is promised is completed as specified. Any and all question are thoroughly answered. read more

If you have AAA, then this shop is perfect. The ladies working here are efficient and sharp--perhaps even intimidatingly so--but they will work with your insurance to do what it takes to get your car fixed thoroughly and as quickly as possible. Also, they're located right next to Arizmendi's! Nothing like eating your shame away from getting into accident with some buttery goodness. read more

Evelyne is the sweetest, attentive, responsive, and hard working woman! I had to bring my car in for repairs of damages and I was going through a claim with my insurance, triple A. With Evelyne working under her shop for now 29 years she knew exactly what to do, what to say, to make sure everything is cleared with my insurance and that my car is ready for repairs. She is one step ahead and making sure everything is in order for you! While I was claiming the incident, Evelyne was already ordering parts so I didn't have to wait and repairs could be done within 5-6 days. This body shop has been apart of the sunset since I can remember and their service is awesome! I highly recommend to come here before any shops, she'll work so closely with and make sure your needs are met! read more

Being in a car accident is stressful, but Evelyne and the team at Pierre's made everything as easy as possible. First of all, she wanted to make sure I was okay after the accident so I really appreciated her concern. The team was super accommodating as a I had a special request to have a tire removed while it was in the shop and they totally switched out the spare so I could handle a separate tire repair elsewhere. They also coordinated with my rental so one less thing for me to worry about. read more

Five stars for Pierre's. Six for Evelyne. This is the ONLY place I will EVER go for auto body work within 100 miles of San Francisco. And thanks to a delightful combination of break-in's on back alleys in SOMA, cell-phone texters rear-ending me on 101 after I just landed at SFO 20 minutes earlier from a 6 AM flight out of LAX, and my Texan neighbor "accidentally" losing control of the winch for his speed boat which slid right into my car (conveniently two weeks after we beat the crap out of his Rangers in the World Series....I'm not pointing fingers...I'm just making an innocent observation)...I'm at Pierre's a few times a year. They even replaced all the upholstery and nearly every panel in my car and it STILL looks great. (you don't want to know what necessitated THAT repair job). My car looks like new every time. They even washed it again after it rained on it one day when I was later to pick it up. Evelyne is amazing and if you take your car anywhere but Pierre's, it's be like pulling starting pitcher Russ Ortiz for setup man Felix Rodriguez and giving him the game ball with out in the bottom of the seventh inning of Game Six of the World Series or owning anything resembling a Rally Monkey. read more

Somebody hit my car and scratched my car from the driver's side door all the way to the back bumpers. I was given few choices of auto body shops to choose from and I chose Pierre's Auto Body. I live around the area and saw that this place is always busy so I thought they are busy for a reason. And let me tell you I was not wrong. From the start to end, Evelyne was the person who took care of me from the paperworks and updating me. When I walked in to drop off my car, Evelyne and the other lady, who I didn't get the chance of getting the name, were delightful. Making sure everything went well, and having a conversation with me which made me feel more at ease. As I dropped off my car, rental company, Hertz, dropped off my car for me and the fixing began. Every other day or so, Evelyne gave me a call to update me on the status. But when I wasn't able to come to the phone, she left me a text message with the update and always finished the text with I hope you have a great day, or I will be contacting you by this day with another update. The whole process was easy and knowing what was happening to my car at which day, it made me trust them even more. The day I picked up my car, it was perfect. They cleaned the inside of my car, washed the outside of my car, and the repair was flawless. Overall, I would 10/10 recommend this place and I am going to go to this place for future repairs if needed. read more

Took my car in to get repaired from an accident on my passenger side mid Oct. Valerie told me my car would be ready early Nov. I was like okay great, 4 days later i called about the estimate, she forgot to email it to me the day I dropped off my car. I am nervous at this point cause now I feel I can't trust this place due to lack of communication. I called them for updates on when I can pick up my car they kept telling me the "next day". Everytime I call they always say we will call and update you. Cut to end of Nov never got a follow up call & have no idea when I will get my car back. Hopefully before the year ends idk...I don't recommend this place due to lack of communication & lack of urgency when it comes to customer service. read more

Pierre's is the place to go. Took my car there and it came out better than new and absolutely beautiful. Evelyne and Valerie gave us the best service from beginning to end. They patiently walked us through this stressful process and ensured we completed all steps necessary. You won't regret going here. It's family run and they will treat you as family too! read more

Pierre's Auto Body - Auto Repair Near Me - San Francisco, California

The lady checking us in was wonderful and friendly. The work they did was great as far as i can tell.

Probably the fastest, friendliest, and best experience I've ever had with an auto body repair show. Unfortunately, I've been in a half dozen fender benders (none my fault) and out of all the auto body shops I've had experiences with, I can honestly say that this was my best experience ever. From start to finish, Evelyne was there to make sure I got all the things that I needed. She gave me the estimate, gave me an approximate time of when my car was going to be done, and made sure I was all squared away with the rental car folks. Yes, Evelyne is friendly, efficient, and, at times, intense but it's all in an effort to make sure that your car is taken care of. I've been to other auto body shops that are much larger and fancier (Sterling Auto Body), but Pierre's definitely won in my opinion. I wouldn't hesitate to bring my car to Pierre's again if/when I need some work done to my car (though, heaven forbid it be another accident). Since it is a shop located in the city, you may have to wait a few minutes to get them to shuffle the cars around but hey, Arizmendi is next door and Social Pub is across the street. So no worries there. On a side note, I thought I had problems with my wipers after I got my car back and before I could even say another word, I was told to bring it in and that they would take a look at it. Of course, once I got there, it wasn't doing what I told them over the phone it was doing. Either way, Pierre's staff were just genuinely happy that my car was in working order even if it was just me imagining things. It was great to know that they really stand by their work either way. Also, they polished my very fogged-up headlamps and now they look like they just came out of the showroom. And they did it as a courtesy since I was getting other work done. It was very nice of them and I can't say enough good things about my experience at Pierre's. Thanks, Pierre's Auto body! And thanks, Evelyne! :) read more

This place did a fantastic job assessing my vehicle's damages from an accident I got into. Evelyne is a really sweet, kind, and caring lady who listened to everything I said. She also knows her stuff, explaining parts of my car that were bent or damaged that I didn't even notice. Great service was what really stood out. I would highly recommend this place for all your automobile needs and fixes. read more

At first I was going to give Pierre's Auto Body of 5, but then it went down to a 4, and now a 3. Don't get me wrong, the customer service was exceptional! They were very personal, and a pleasure to do business with. I took my 2008 Ford Ranger here after getting t boned on the freeway. Everything went smoothly with my insurance, and I didn't have to pay a dime. The quote said 9 business days, it took 7. So that was great. Then I went to pick up my truck. When I got in, I noticed this stick like thing in the front seat, but assumed it was some piece they must have replaced and forgot to throw away. Then I got home and realized it was the piece that goes in between the window and the inside of the door (you know, that velvety part that run across the length of the window at the bottom). So I went back in and they put it back. But I don't get it, the lady who works there pulled my truck up when I came to get it, so why didn't she see that part of the car that obviously wasn't put back where it should have been??? Also, my truck was cleaner, but my back window is covered in white stuff, and the inside of my car has a dusty film of white over everything. They didn't clean it too well, but then again, they aren't a car wash, just a body shop. Hopefully I won't have any more damage to my car, so I won't have to worry about getting body work done in San Francisco again. read more

Pierre's Auto Body - 2008 Ranger - before - Auto Repair Near Me - San Francisco, California

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took my car in to be repaired after it was hit by another vehicle. after it being there for over a week for repairs I picked it up only to find that the horn, alarm, and speakers were all disconnected. This being a safety issue I immediately went back and they told me it was a mistake they forgot to connect the wires. This is negligence and dangerous to drive around like this, especially since I have small children in the car with me. I definitely do not recommend going to this place. read more

Pierre's is the best. I have consistently had great service there for the 20 years. Today my friend let her dog jump up on the passenger side of my car. The dog literally scratched up the entire door. I mean maybe 50 nail scratches. It was awful and devastating. I took the car in and they buffed them out in an hour. I was so impressed. Pierre's has also fixed my car after accidents too. Always quality work. read more

Pierre's Auto Body - Can you see the nail scratches? - Auto Repair Near Me - San Francisco, California

From start to finish this place was a class act. I received my estimate, they dealt with my insurance company, helped me get a rental car, and my car was fixed in two days!!!! Wonderful customer service. Top notch auto body work. Cannot say enough great things about this place...oh and its like a 3 minute drive from my house! HA! read more

The front desk worker evelyne is the single reason why I will not be seeking auto body services from Pierres. I think she means well but her tone of voice is a bit rude and something that rhymes with snitchy. read more

Brought my car In for body work, they dealt with my insurance company and got my car fixed within 4 days. Great communication and my car looks amazing. Returned it to me fully detailed. read more

After using Pierre's for a handful of body repairs, I won't go there again. You will find that general manager (Evelyne) is right about everything, and the customer is always wrong. She has a "prickly" form of customer service that I've experienced each time I've worked with her. When I dropped off the car this time, she rebuked me for not providing a paint code (I had had the car repainted along the way prior to the damage that was being repaired), which I didn't have, but I let her know details on where and when I'd had it repainted. I was under the apparently mistaken impression that auto body shops matched paint colors for a living. Not Pierre's. Now I've got a car with pretty-obviously mismatched panels where Pierre's repainted it (but I'd rather live with it than go back--too much trouble dealing with them). As another example of "prickly," my wife received an email that said the car was ready and went to get it. It turns out the email was auto-generated from our insurance company (who had been notified through Pierre's system that the job was finished). The car wasn't ready when my wife arrived, which wouldn't have been a big deal, BUT Evelyne berated her for showing up to get it before SHE had instructed her to--not a shred of understanding that the email we had received was confusing at a minimum. The list goes on... The shop clearly has lots of five-star reviews (albeit very "generic" ones that make you wonder), so maybe it's just me. But my wife and I will find another body shop. read more