Seems like a scam. Was quoted ~ $ 40 for a lock-out. I wasn't told before the crazy lady unlocked the car that it would be over $200, somewhere around $250. And they only do the social pay stuffs, venmo, etc. Very, very disappointing. read more

For the first time in my life, I locked myself out of the house. I've gotten so used to locking the door behind me any time I leave (if only to check the mail or take the garbage out), that I failed to think about the other part of my routine: check that my keys were on me. The fortuitous thing was that I had my phone on me (which I never do). So, to recap: locked door (usual). No keys (unusual). Phone on my person when exiting my house in my yard (highly unusual). So, thanks to the above facts I didn't panic. I smh'ed some and went about looking on Yelp for a locksmith. Up popped 'Pop-A-Lock.' I called, explained myself and gave my address. The process couldn't have been easier. The person on the phone gave me the price and the expected wait time. Fine. This happened in mid-fall so the weather was pleasant and, thankfully, I was dressed, fed and not in need of the facilities. Within the quoted time period, my lock technician pulled up, ascertained my identity (I appreciated the safety measure; I did this on my phone but I wonder what would have happened had I not had some form of ID on me. Note to self, kids), asked what kind of key I used, and popped the lock in no time flat. I was a combination of impressed, grateful and a little horrified. It's really easy to break into a house if you know what you're doing and have tools. Get a security system, people. I paid him. I thanked him. And, he was on his way to assist the next idiot who locked themselves out. I hope not to be in this situation again but if I am, I'll know who to call. Hopefully, I'll have my phone on me. read more

Pop-A-Lock is amazing! They were quick to come to my aid. The technician, Tommy is professional and polite. They honored the price they quoted me, even when the cost to them was greater. They gave me a temporary key, because the key that was needed was not on hand. How did they solve this problem? They gave me a temporary key, then overnighted the key and were back the next day to take care of the problem. Super impressive! Pop-A-Lock kept their word, arrived quickly, were professional, and solved my issue. Thank you Pop-A-Lock! read more

Fast and friendly service at a great price! -- Will use again if need be. They are professional, helpful, and did a wonderful job.

Spoke with their office three different times and received the same quote for service each time, yet when the locksmith called , he doubled the price. When on hold, their recording says do not pay a company more than the price quoted, but they tried to double their price. The locksmith even said the cost of the key to him was $160, he tried to price gouge over $500. 100% would not recommend. My final cost was $260 with a different company. Definitely tried a con job. read more

We were locked out of our car do to the battery dying and the key fab not working. Our tech was polite and fast. Thanx again Pop-A-Lock!! We HIGHLY RECOMMEND!! read more

Updated review: I have adjusted my rating from a one to a three. The owner, Rob, reached out to me to rectify the situation. While I still cannot vouch for using their services, I can say that it is evident that he is committed to customer service. I absolutely believe he will be using my experience as a tool to educate his employees. As for the prices, they would have been much lower (roughly $100 per Rob) for what I needed but again the lady didn't listen to what I was telling her. Thank you, Rob. I appreciate you reaching out. First review: I just got off the phone with these people and will never call them again. I spoke with someone named Lola(I believe). As I was explaining what I was needing, she interrupted me multiple times. First, she interrupted asking what city I was in. I told her and continued on explaining that I have the key but need a new key cut and programmed from the original. She interrupts me again asking for my address. As I'm trying to tell her the address, she cuts me off again saying she couldn't hear me. Professionalism speaks volumes to me and that includes the tone you use when speaking to people. There is a difference in interrupting someone, sounding annoyed and saying, "I can't hear you," and waiting until they're finished speaking and saying, "I'm sorry, ma'am. The volume on the phone is too soft and I'm having trouble understanding you. Do you mind speaking up?" I was at the point of giving her my state when she interrupted me. You were really in such a hurry that you couldn't let me say my state and zip code before rudely interrupting me again. I understand that there are situations where you need to get the information fast and people take too long to tell you the information you need but the entirety of this phone call was 2 minutes. After I raise my voice to give her my address, she asks for the year, make, model and color of my vehicle. She next asked if my car was a push start, to which I answered no. Then, she says, "So you need to put the key in the ignition to start the car?" Yes, if it doesn't have a push start, how the hell am I going to start it without putting the key in? For the grand finale, she quoted me $295 to cut and program a key that has the lock and unlock buttons on it. She went on the quote me the price of just the key without the buttons. I was so baffled by the first number that I don't remember specifics of the second quote for just the key but it was over $200 also. My car is a 2008, Toyota Camry...super basic. Please someone tell me how the dealership is charging $140 and Pop-A-Lock is charging over double. read more

Thank you Sean for being very prompt and professional! You handled my Lexus with great care! I am really impressed with you having my car unlocked in a matter of minutes. I will definitely recommend you to all my friends! This was an A+ experience! Rebekah C. Poteet read more

Had a situation where I needed my flat tire replaced so my mother and I called Pop A Lock. Altonious was extremely rude! He hung up in my mother's face on several occasions, his entire demeanor reeked of unpleasantness and didn't handle us with care at all. Never the less, he changed the tire in a timely fashion but when he was finished he proceeded to leave my rug on the concrete alongside my vehicle. I opened the door to my backseat only to discover that my old tire(which is covered in dirt and the interior of my vehicle is a tan,cloth material) was thrown onto my seats leaving my seats ruined. We politely asked him to rearrange items back to their original state and he refused. He began to use diction that was entirely unprofessional for a better lack of words. I have done business with this company many times before and this is by far the worst experience I've ever had. read more

Had a home lock out situation and they were super convenient, arrived in a short time frame and were reasonably priced. The technician was knowledgeable, friendly and efficient. The only thing that prevented this from being a full 5 star review was that it took two calls to reach a call center rep who knew they had service in Asheville. read more

They showed up on time and had my car open in a minute. He showed up wearing a mask and was very pleasant.

Ricky was amazing communicative the entire time about how far out he was fast kind and I even get a free bottle opener to throw on my keychain for the beers to cool down later in the night just amazing service all around read more

I locked my keys in my car yesterday (on Christmas.) First time ever and I really appreciate the man who helped when I called as well as the tech that came out. She got me back in my car within minutes. I appreciate them so much!! It was like $80 but wasn't bad in my opinion for being on Christmas and getting to me within the hour. Thanks again so much! read more

So I go Walmart, I lock my keys in the car: humiliating. Hey look, there's the chauffeur who locks himself out of his car. Brilliant! Excuse me while I stick my head in the oven. What do you mean it's electric? I called my insurance company: they called Pop-a-Lock, they came, kept in communication as they came, and got my door unlocked in a matter of of about two minutes. They got the job done right; they were friendly and courteous; they communicated well. My only complaint is that I had to wait 45 minutes for them to show up. I'll take that if that's what it takes. read more

I capped off a weekend full of mishaps by losing my only remaining car key in a cave in northern Alabama. It was a Sunday, meaning that every dealership's service department would be closed. So I called Pop-A-Lock. After giving the receptionist my information, I was informed that a locksmith would give me a call with a quote and time estimate shortly. That call came within 10 minutes, and the quote was more than reasonable. Ben was polite and professional when he arrived, and he quickly got to work. He encountered an issue with my vehicle manufacturer's website that slowed him down quite a bit, but he explained the situation and continued to work on my key. After a few hours and a call for assistance, I had fully expected to get hit with some unexpected charges, but I swiped my card for the originally quoted price and started the car with my new key. I was impressed with their organization, professionalism, and ability to solve my problem in the face of unexpected challenges. Give these guys a call. read more

Pop-a-Lock was dispatched for me via my USAA's road-side-assistance service. This was one of those excellent experiences that went exactly as I hoped. The lock on my BMW broke, so the key turned in the door, but the lock had become disconnected from its linkage, leaving me locked out, with my keys in my hand. Pop-a-Lock saved the day. Here's how: 1) The Pop-a-Lock guy showed up within about 15 minutes of my call. Excellent. 2) The gentleman they sent knew EXACTLY what to do. He had unlocked many cars just like mine. He understood how the car's computer system worked (and if you do it wrong, you're truly locked out and have to break a window). 3) He had the right tools to open my car without scratching up the window frames or harming my car in any way. 4) The whole thing took about one minute. Guy was friendly and professional. Boom. Fixed. Done. read more

Pop-A-Lock was easy to get a hold of, quick to respond, and quick to fix the 2 mailboxes I needed fixed. Would recommend!

We called pop-a-lock because the lock on our front door broke leaving our main entrance constantly locked. The service man came out very quickly and diagnosed the problem easily. He kept me informed of all the problems that needed repair and answered all of my questions. He had to leave for a part and returned after hours to finish the job so we would not be left with a broken door over night. There was some confusion afterwards regarding how the bill was to be paid. Being a business and not a residential or personal call, we assumed they would bill us for the service, but Pop-A-Lock requires that all new customers pay at the time of service, which was not clear when we placed the call and received the initial quote. The technician called the office and after explaining the situation to the general manager, he emailed us an invoice which we assured him we would pay during normal business hours the following day when our accounting people were in the office. All Pop-A-Lock employees were very professional and handled the minor miscommunication issue in a courteous way. I would definitely use Pop-A-Lock again! read more

I wish I didn't have to write this review, only because I wish my husband hadn't locked my keys in my car. We were at 3rd & Lindsley for a show, I came out to leave and my car battery was dead. Husband came back (we had met there after work), got jumper cables hooked up, walked by car door, closed car door. Yes, doors were all locked and keys were inside. Nashville PD was extremely helpful in getting us the phone number for Pop-A-Lock and waiting until he knew we had, for sure, made contact with the company. The operator had said it would be about half an hour but my husband let her know we were in a slightly shady area (it really is once everyone leaves from the show) and the guy was there in less than 10 minutes. This guy very possibly saved my marriage. lol 2 minutes and $55 later, we were on the road! Thanks, Pop-A-Lock!! read more

Pop-A-Lock is always there when you least want to speak to them, perhaps at 1AM when you realize you've locked yourself out of your own bedroom. My technician, Bill, was courteous and, in other circumstances where I wasn't mad at myself, the world, and the $90 it would cost me to access my own bedroom and things. He was even polite enough not to mention the clear signs of the amateur lockpicking failures that I'd attempted over the hour it took him to arrive (two broken bobby pins, paint shavings, bent door trim, and a mangled credit card). Bill also unlocked my door within 60 seconds, which was equally impressive and terrifying. 5 stars. read more

Rob was a great technician! He adjusted to my schedule best he could, was kind and courteous, quick and reasonably priced. As a woman sometimes I get nervous getting anything done with my car because people tend to try to rip us off. But I felt very comfortable and respected in this process. He also brought the cutest and most well behaved dog ever, Lucy. Lucy definitely enhanced my locksmith experience. read more

I called and was given a 45 minute to 1 hour estimate for arrival to come unlock my car door. I waited around 1 hour and 15 minutes to call for an ETA. After being asked questions like "is a technician there" and "has a technician already been there", the dispatcher said that I was not in the computer and it would be another hour before anyone could arrive. I then asked him to cancel the ticket and he hung up on me. I called another company and they arrived within 20 minutes. Save your time and call someone else first! read more

Called for a quote and was asked a series of questions. One being the address. I did not know the address and stated that I was only calling for a quote to replace key and fob. The lady said they were mobile and needed the address. I told her the name of the location, but that I didn't know the address. She then hung up on me. Pretty sure the call wasn't disconnected. She seemed irritated that I didn't know the address and was rude during the entire two minute conversation. read more

This is the worst company I have ever dealt with. The first time I needed a jump start, they were extremely late getting to my car. The next time, the operator was rude and left without even jumping my car. I then phoned them to send someone else (I needed to drive to babysit my granddaughter), but only reached a voicemail. I left a message but no one ever called back. My roadside service provider finally called another company. I'm a senior citizen and over the years have had experience with many companies. This is the first and only time I've had something like this. Every other time I've needed roadside assistance, the individuals who came have been pleasant and helpful. read more

i was very pleased with Pop-A-Lock. they're on point with customer engagement. reasonable response time, solid communications when they would arrive , clear expectations , professional staff . and solved my issue. good transaction read more

Well I locked my keys in my car, isn't the first time. Yea I know.. So I called pop a lock and got a quote for over $70!!!! I told the lady on the phone the last time I called it was $50. She told me about some new management so I told her I'll look somewhere else. No way in hell would I pay $70 bucks for someone to open a door. Called AAA locksmith instead and was charged much lower. read more

I was ripped off by a locksmith who promoted more about his cannabis farm than getting my keys to work I've had to call 3 times to get him to come out each Fucking time an he charged me 69$ each time to do nothing absolutely nothing I'm going to keep calling I want a refund back or my keys actu registered this is absolute bullshit Jon the locksmith was unprofessional an only concerned with how much money I was giving him he never programmed my keys read more

My daughter lost her key fob and was stranded in Nashville and this business took care of all my needs and when it ended up that I didn't need the key fob they were still extremely helpful!! read more

Kenny helped me when I lost my only key to my Volvo. Volvo keys are expensive and very difficult to program. Kenny made sure that I got the very best deal on a new key and ended up saving me over $300 compared to what the dealership was going to charge me! Not only did Kenny find me a great deal, he also worked for over 14 hours (over the weekend and late evenings) through all of the complications that kept arising with Volvo and the things needed to program the new key. His extreme patience and positive attitude made the entire experience much better. So, I highly recommend using Pop-a- Lock in Nashville! read more

Pop-A-Lock - Never have I ever been this exited about a car key! - Keys & Locksmiths Near Me - Nashville, Tennessee

I would give them 0 stars if it were an option! Waiting on the technician ALL DAY after driving from out of state, for a copy made to a lost key for my fiancé's car. When he arrived, he forgot something needed and had to leave to get it. By now it's almost 6 pm and still no key... read more

If I could give no stars I would. I was trying to get a locksmith and was told a certain time and the locksmith never came and kept making excuses and stating he was 10 minutes away and was very unprofessional and stated he doing me a favor. As I cancel he screamed at me "it's cancelled than". I work too hard to just hand over my money to unprofessional services read more

I appreciate the professionalism and the prompt attention. However, I cried when she handed me the invoice for 164.00. I was absolutely sticker shocked! I thought maybe 75.00 or 100.00 but 164.00 is outrageous! read more

Pop-A-Lock to the rescue!! I locked my keys in the car and my grandson was in the back seat. I called Pop-A-Lock and they arrived in 8 minutes and did not charge me due to the emergency nature. The tech, Ron, courteous, caring and prompt. read more

Normally my uncle changes all my locks, but he's in Heaven now... so I was about to hire this company to come out and change the locks on my rental property... Spoke with one Rep who stated they will have a locksmith to give me a call.. When the locksmith called me he was so rude up front I immediately told him we will NOT be needing there services!!!... I would never spend my money with anyone who doesn't provide Professionalism at all times! Good Customer service goes a long way. This company could've of made a couple hundreds off of me as I always need locks changed for my rental properties But I wouldn't even recommended my dog to them! .. read more

This is the best place ever to use! They are always fast and not expensive compared to other companies. Today my little girl locked me out of the house and didn't understand how to unlock it. They came out super fast and didn't even charge me!! You all are amazing! Thank you so much!! read more

Called Pop-A-Lock at 5:50 pm today. They said they'd have a locksmith contact me within 30 minutes. It's now 7:45 pm and I haven't heard a word. I called one of their competitors after waiting an hour and had a guy here in 25 minutes. read more

I had lost my whole set of keys last year, and my Key Fob was on it! I decided to get another one and did. But now I need it Programmed. Called Pop A Lock and they were here within an hour! Gavin Reynolds came to the rescue! He had it done in about 15 minutes! Let me say that he was so polite and answered alot of questions I had. The price was very reasonable. I can't say enough good things about this Business and Gavin Reynolds, very Professional! Thank you so much! read more

Insurance company dispatched this company in Toledo ohio. Guy changed my tire in June and didn't secure the spare. He could have caused me and my kids our life!!! Do yourself a favor and don't use them. YOUR LIFE DEPENDS ON IT. Not to mention they lie about dispatch times. The will tell you 45 minutes and take hour and a half to come. Terrible service! read more

Told me they would be there in 35min but ended up being over 2hrs. Charged me $59 to get into my car and took him about 20seconds to do it. They got the job done but There are cheaper places. read more

My wife was left stranded in Nashville after a valet at the Hilton doubletree lost her key! Although the hotel did not care at all, Robbie did all he could to get her set up. He even called later that day to make sure she was okay! This guy is great and I really appreciate what he did for my family. Response time was great!!! Thanks Rob!!! read more