We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

Never returned my calls after coming out for an estimate. By the looks of the reviews here I dodged…read morea bullet.

STAY AWAY FROM THIS COMPANY! Their service and accounting is terrible! They do not show up when…read morethey say they will. When I called to see why they hadn't come in a while they told me my account had been suspended because of non-payment. I thought that was weird since I had sent them a check every month. So I paid whatever balance they wanted just to get them out to my pool. When I reconciled all my checks I proved to them they had been paid every month and now they won't give me my over payment back!

After not receiving an item, I had ordered through their website, I checked their contact…read moreinformation on their website, and was amazed to find that they are just a few miles away from where I live. So I hopped in the car, drove to the address, and discovered nothing but a parking structure. None of the nearby businesses had heard of this company, so this is 100% fraudulent. Do not do business with these crooks! I will be filing a chargeback immediately.

If you like being ignored by a company that you've ordered from this is the place. Worse…read morecommunication ever!!! Tried email, ignored. Tried calling, phone number not in service. Tried contacting them on twitter!!!!!, ignored.

I appreciate the owner Lee. He has always been up front with me. However, I went in today and was…read morenot treated like a valuable customer of many years by another staff member. Pinch A Penny currently maintains my pool. I tested my water today at Pinch A Penny and the numbers we way off. They did their service yesterday. I asked why and was asked why I was checking my water. Complete denial amd rude, unprofessional treatment. How about saying 'we will try to be better'. Nothing free, just what I am paying for. Also, They continued to charge me for monthly service after I stopped using them. Incompetence or intentional? Watch for the scripted response.

I cannot say enough about how great this company has been. We switched to Pinch a penny two years…read moreago after our last pool heater failed, and our old company could not repair it. We are also snowbirds. Pinch a penny has maintained our pool, spa and all equipment perfectly. If we need equipment service, it's scheduled promptly. They really take care of our pool when we are out of town. Communication is excellent. It's important to us that the company really keeps an eye on things when we are away, and have fixed pump failures and heater failures when we are not there. It is great to have a maintenence service and the equipment service done by one vendor. The owner is also very accessible and responsive!

have shopped and purchased various items in the past 5 years and have had your staff service my…read morepool equipement when needed. The management and staff at your store are excellent and are not only knowledgeable but are very helpful and friendly. Thank you, to the management and employes at this store. Charles Marcum

What a scam. I scheduled an appointment for them to fix few things that I was told were under…read morewarranty, one of which was a loud buzzing noise from my Hayward C200S filter housing. Tech said this is a super common issue and just overall bad design as the rubber end cap eventually forms holes/cracks so it no longer seals properly. This filter was just over a hear old, but he replaced the filter element and it fixed the issue. Then to my surprise I get a random invoice for almost $260 for the filter and install labor, when there was zero conversation or consent given for this non warrantied service. I spoke with Kevin the store manager from the Lakewood Ranch store who told me that according to his tech he did discuss with me, which is totally false. His solution was to just apologize and come get their now used filter and give me back mine, that basically they did nothing wrong. Then on top of it they were supposed to fix one remaining issue they missed on their original appointment and the tech said he was told to just install my old filter and leave. Again very poor communication as Kevin said nothing about cancelling this follow up call. I merely told him that in the future I wouldn't be a customer do theirs and he assumed this name to just cancel anything pending, instead of asking.

UPDATE: 5 years post pool- install with this absolute NIGHTMARE of a company. We still deal with…read moreUNEVEN FOUNTAINS because they admitted to skimping out on plumbing and putting our deck jets on one plumbing line with one valve instead of 2, meaning the first fountain closest to the valve gets all the pressure and the second one is very noticeably lower in height because it gets less pressure. Our feet continue to get TORN UP in the pool because they sold us the pebble sheen but put in something MUCH COURSER which destroys everyone's feet. The bottom is SO SO ROUGH! Our concrete continues to be a huge issue and we will eventually have to have it redone or add a French drain because it is SO UNEVEN on one side that rain just sits and creates a complete mess! The roof they put in continues to leak like crazy as it did immediately after completion. People that come over to our home are appalled at the work of this company! I invite anyone and everyone over to see the complete CRAP work of this company! I am shocked they are still in business!

We had an amazing experience with Patio Pools. From the very beginning, the attention to detail was…read moregreat. Nancy spent a lot of time assisting with the design, which was complicated at times, but she stuck with us through multiple changes. Despite a slight delay with our paver delivery, the entire construction project moved swiftly. Patio's foremen were here to check on us throughout the process and answer and questions. Once the pool was filled, JP from Carefree spent an hour explaining everything we needed to know about our system and maintenance. We went with Patio because our neighbor recommended the company, and I would recommend Patio to the next family looking to build a pool. Here is a photo of my daughter helping us fill it!

Ron greeted me before I even made it inside the door! He was very polite and knowledgeable. What a…read moregreat experience and will be definitely coming back for all my future needs!

To begin there are new owners. The old owners and operators worked with us for years with service…read moreand products purchased. My wife and I thought we needed a new cap for our chlorine dispenser. When we got home, opened the package and found it was not the proper cap, we went to return it. Keep in mind no where in the store does it say that if you open a package it cannot be returned. In the past with the previous ownership if we had a problem, they were more than helpful to take it back and get us the proper one or give us some money back. Well, this new owner said was it opened I said well yes of course we tried it and it didn't fit. and he said we don't take anything back that's . I wonder if Home Depot says that or any proper business in Sarasota. I would stay far away from this place. They don't know what they're doing especially when we first went to get it they couldn't find where a simple cap was well obviously they gave us the wrong cap. They take no responsibility for anything. I highly recommend against going there, giving them any business because they are not honest.

Awful little woman working today, customer service is zero at this store! I find some place else…read moreto get chlorine tabs!!!!!

Bradenton Store on Cortez ..Manager is extremely rude and unprofessional..I have been a customer…read morefor 5 years and this manager been there maybe over a year or so.. My wife and I went in with a water sample and empty chlorine jugs and he smart mouthed me for setting my water sample on the counter and not in the holder on the counter because he could get very busy and become confuse even tho my name and info is all with the sample..his tone of his voice was very condescending and then after he tested our pool water tried to sell me $100 of chemicals..he got no sale from us and won't be back..Pitch a Penny just as close..forget him and Leslie Pools

On April 1, 2024, I entered into an agreement with the contractor for the complete installation of…read morea swimming pool at my property located in Palm Beach County, FL. The total agreed downpayment was $27,792.95, which I paid in full upfront via wire transfer. This payment represented the contract down-payment to start work. The contractor assured me the work would begin promptly, including obtaining necessary permits from Palm Beach County and commencing excavation, plumbing, structural, and finishing work. However, no permits were obtained (I confirmed this with Palm Beach County Building Division records). No work of any kind has been performed on the site and we had to hire a different contractor. I first became aware that the contractor had no intention of performing the work in October 2024, when repeated requests for updates, start dates, or progress went unfulfilled beyond vague excuses. Since then, I have maintained ongoing contact with the contractor via text messages and calls. In every communication, the contractor has acknowledged receipt of my payment but provided only stories and promises of repayment or future action, with no actual refund or meaningful resolution. Examples include: Promises to "send a check next week" that never materialized. Claims of "financial issues" or "waiting on suppliers" without evidence. Assurances that work would start "soon" repeated with zero follow-through. This pattern demonstrates financial dishonesty/misconduct (misuse or misappropriation of funds paid for a specific project) and abandonment of the job after receiving substantial payment without just cause or written extension. The contractor has failed to commence work within required timelines under F.S. 489.126 and has not refunded any portion despite demands. This has caused me significant financial harm ($27,792.95 lost), and emotional distress.

Still has not passed inspection with the county. No assistance from the company. Please go…read moreelsewhere. Tim is not communicating at all now and there is no progress for months. The paint applied to the patio is peeling now and needs to be redone. So disappointed.

What a wonderful company - the motherload for plants, pots, and misc. items. The team at Your Farm…read moreand Garden is fantastic and so helpful! A special thanks to Bob and Michael for their knowledge and assistance in making sure we picked the correct plants for our home and conditions. Craig in delivery was also great - he even came out on Sunday (his day off) to make sure we had everything right! Thanks so much and we look forward to our next visit.

Bought 2 short palm trees. The service was cordial. Workers were so kind and patient. They…read moredelivered and planted the trees in our property when they said they would do it. I highly recommend it for all your farm and gardening needs.