I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Diane is extremely helpful with any questions you might have. She never tried to sell you something…read moreyou don't need. If you do need something she doesn't have, she gladly gives recommendations on where to get it. She's a great lady!

Wow!!! What a sweetheart! We need a piece of liner to patch our pool. Diane gladly gave us a…read morepiece of liner and gave us some advise. We will be using this business for all of our Pool needs. She doesn't have a ton of inventory and probably can't compete with the big box stores prices, what you'll get is someone friendly and willing to do business with you no matter where you purchased your pool.

After owning a hot tub & pool for several years and balancing all my own chemicals, I was unable to…read morebring my pH and alkalinity down in my hot tub. I called Splashtime & they immediately offered to help & suggested I bring a water sample & so they could consult with me free of charge. After consultation & detailed, professional, print out of next steps, it worked! Professional, informative, Uber-helpful, kind, detailed & friendly! I cannot think of going anywhere else for & and all pool, hot tub service, chemicals & consultation!

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

best pool place around!! knowledgeable and hands on. my pool has never looked better. so…read moreappreciative of the instructions on how to.. will be recommending this place to everyone I know

Had a green pool. Owner did water test, gave us step by step with what to use and we are back to…read moreclear and closing til next summer!! Thanks so much for answering my 100 questions!! Appreciate all your help and knowledge and having all that we needed in stock. We will be back in spring to get our opening supplies!

We were extremely pleased with our spa purchase, from the dealing with the salesperson to the time…read moreit took to install and to the install itself. Quick, easy, painless process. Thank's to PPS for a great experience! John and Jacki Mravinac

Horrible experience working with this company. We purchased an above ground pool from them last…read moreyear. When the pool was originally installed, the inlet and outlet lines were hooked up backwards. This caused the pool to sit for weeks without being able to run the pump. It cost us hundreds of dollars in extra chemicals to get the water cleared and stains off the liner once they finally came back and hooked it up correctly. The sand under the liner has huge divots in it that trap leaves and debris that our vacuum will not catch. The pavers that were thrown down on the ground for the pool equipment to sit on were all out of level, un-even, and looked horrible causing the pool equipment to be WAY out of level. Our heater and pump were placed backwards which left no access to the electrical cabinet of the heater to be able to wire it, which was also a code violation for electrical clearances. I had to redo the whole set up myself to correct it. The heater has also leaked so bad since new that it drops our water level over an inch a week. I recently scheduled service for the heater because it would not run and was invoiced $375 for the service call. Their tech was onsite for maybe 15 minutes. I called to complain about this invoice thinking that with all the issues we have had that they would credit this invoice for our troubles. The customer service I received on this call was the worst I have ever experienced. The young man that answered the phone sounded like a 18-21 year old kid. After getting no where with him I asked for his supervisor. He said he was the supervisor. I then asked for the owner of the company and he claimed to be the owner of the company also. I responded with "I highly doubt you're the owner of the company," and his response was "bet?" Whatever that means. I wouldn't recommend this company to anyone. Installing a pool should be an exciting experience but with Pleasure Pools and Spas it's nothing short of miserable.

Best pool place in town. Friendly staff. Always helpful. They even have the cutest shop cat,…read morePatches. They go above & beyond to get you what you need when no one else will help.

Pat and Team are always ready and willing to help however they can. Their knowledge and expertise…read moreis exceptional.

Helpful, knowledgeable, always have what you need and you can always count on them to assist you…read more. Great to do business with.

Came here after getting screwed by pleasure pools & spas. Showed pics to owner, he explained what…read morewas wrong with our pool, and what to do. He also took a look at our paperwork from other company, and showed me the pool I could get as his store for same cost. Much better quality for same price! Obviously better service too! He took quite some time explaining everything, as we where switching companies and all chemicals. When we move and need a new pool, this is where to buy.

Great service. Great price would definitely buy from luke and Brooke over at tri-states pool and…read morespa and the service after the sale is above no other we bought our inground pool and they continue to service it tier 1 recommend them to all my neighbors and friends

Paid for Cover that was never delivered or refunded. Refuses to return messages or calls!read more

We had our hot tub repaired and our experience was excellent. Work was done efficiently and at a…read morefair price. Each time we have used them, we were very happy with Jeff.

We had our first hot tub malfunction in our new home. Of course it was Saturday evening in the…read morefreezing cold and we are new to the hit tub we inherited at the house. Searching for repair help I found Lighthouse Spas was still open! Jeff answered our call and talked my husband thru getting it temporarily working so it does not freeze. He was so caring, patient and of course knowledgeable. He also got us set up with the next available service call along with all kinds of helpful tips. I can't tell you how grateful we are to him! Thank you so much!!!!