I purchased a new QCA Gemeni hot tub November 2024. Huff Pool and Spa has been horrible with…read morecustomer service. I had a Jet controller that came loose and they blamed us for over turning the jet. This jet was not sealed and glued to the tub like the rest of the jet controls. Then Huff Pool and Spa charged me a service charge or a Jet control that has not been properly installed. I called the company and they told me that since I purchased a new winter cover for the hot tub I voided warranty. What does a cover have to do with a Jet? Both Huff Pool and Spa and QCA will do anything to say you voided warranty. Run far away from this spa company. Buy a Jacuzzi Brand, totally worth the money.

My family has owned hot tubs 30+ years. We've always taken very good care of the spas, which have…read moreeach lasted 15-20 years. Between 2017 and 2019, my parents, my neighbors, and myself all bought the exact same 2 person hot tub from QCA, and all 3 of us have had problems despite taking very good care of our hot tubs. We each spent nearly $3k each on the hot tub. Both my parents and I had to replace our hot tub covers after just 2 years because they were disintegrating. By 2021, the circuit board on our friend's hot tub stopped working - they spent nearly $1k to repair and replace it. Just 4 years into owning our hot tub, the entire wood base of our hot tub crumbled and has literally fallen apart - the hot tub is totally unstable and unusable. We checked the wood base of my parent's hot tub & they are having the same problem with a rotting wood base. When we contacted QCA, we learned the wood used to build the base IS NOT pressure treated at all. QCA customer service has been non-existent. The purchasing manager (initials are RM) is extremely difficult to get ahold of. After 2 months, he finally offered me a measly $150 to repair 1 hot tub, even though it will cost roughly $1k (labor & materials) to hire someone to rebuild a new base. The manager has stopped returning emails and he has never returned a phone call. I have asked multiple times to speak with the owner of the company and have never heard from him or her either. We have not been able to use our hot tub since January 2023 and it is now almost May - still no resolution or response from the company. I would strongly recommend that you NOT BUY ANYTHING FROM THIS COMPANY - they have at least 2 formal complaints and 1 poor review with the BBB. Based on these other complaints, I know QCA will reply and say that some of my info is false, that I did not take care of my hot tub correctly, and they will "defend" their side of the story, etc. The bottom line is that QCA is not held accountable & does not take responsibility for poor quality products (ex - wood for a hot tub is not pressure treated, which seems like hot tub 101) or for their extremely poor customer service.

I bought from these guys a few years ago, and just had my first issue! One of the reasons I bought…read morefrom them is because how much I value a company that handles repairs and sales (you better know about what you sell...right?). They did an amazing job! Cesar came over and diagnosed, and then sent a tech from his team once the parts came in...so I thought I was in the clear...but then the error kept happening??? So they came back and were able to quickly diagnose and fix it without any additional work to be done. There was a weird thing that was definitely caused by my son or one of his friends- but I had no idea it made such a difference. Working great again! These guys are pros. And they are the only hot tub company around here I would recommend for buying a hot tub or servicing one!

Very nice guy, quick response, good work, reasonable cost. I called about a leaking hot tub that I…read morecouldn't repair. The owner answered and offered to pick it up 2 days later when I was available. He was very professional when he arrived. I helped him load it up and he was off, took about 15 minutes. I asked for an update about 7 days later. It took a couple days for a response, but I got it. He had to order parts. About 10 days later he sent me a pic of the repairs. A couple days after that, a pic of it running without leaks. A couple days later he delivered my hot tub. About 3 weeks total. The price was right in the middle of his high and low estimate, which I felt was very reasonable. He asked for a few hundred down payment before pick up, which was a bit unnerving, but he had to drive almost an hour to my house so I can understand he's not working for free. The remainder was paid on delivery. The work looked really good and I've been using my tub with no problems.

The last time we used this business was about 20 years ago and the front desk workers were smoking…read morecigarettes and not the least bit interested in helping us. Fast forward to this year. We called them because we were having trouble finding a solar cover. What a difference. We dealt with' 'Cat' who was VERY nice and customer service oriented. We will be using Sentry Pool for all our pool needs in the future!!

From the owner: Summer: Monday -Friday 9AM-6PM Saturday 9AM-4PM Winter: Monday - Friday9AM-5PM Saturday 9AM-3PM,…read moreCall for an appointment, 24 hour Emergency Service

Oh what a day!! My daughter's birthday! Just wanted some sun and fun. Forecast was iffy. Rain…read morepossible at 2-3 pm. Arrived 12:20. First rumble of thunder at 12:30. Of course. Have to wait ( in our cars?) for 30 minutes. Rain is drippy. Storm off to the north. Staff unwilling to close and issue rain checks. Thunder continues to rumble. "Manager" says "her Boss" will not okay a pool closure until 2:00 pm. Seriously? We have to wait over an hour and a half in our cars for a rain check? Very poor customer service. This is a municipal pool. Great service to our taxpayers. This pool is marginally okay. Hygiene is iffy. Have seen lifeguards scoop poop out and ignore any sanitation procedures on two separate occasions. Thank you Moline.

I gave it 3 stars in comparison to the other QC pools. I would say this is a great pool for older…read morekids. The pre-swimmer area has a great play structure but the water around it is pretty deep and is the only thing for the little ones to play with.

THIS MAN IS A THIEF. Paid him $750 to replace the heat exchanger inmy 5 year old Hayward heater,…read morehe removed it, promised he could braze it and it would be good as new (which is not true) he left with the heat exchanger and my check, cashed check immediately and never returned.

I had called several pool companies. I needed to get my pool open. I also needed a new pool liner…read moreto be replaced.All the other pool companies told they would not be able to get to me until a month down the road. So I found Noah Pool and Spa. They came out when they said they would. They replaced the pool liner & got my pool open within a couple days. I was so happy with the honesty and quickness that they were to get pool open for the season. They were fair with their quote. I would definitely recommend them to my family and friends. Very happy with the services.

Tristates is the best in the area!! My family has been customers for generations. They are helpful,…read moreknowledgeable, and friendly. Everyone goes above and beyond to help in any way they can.

That installer switched some of my new stuff and traded it with old used products from previous…read morejobs.. Tri States Water never even came to see what the major issues were. Installed 6/21 Today 5/19/22...Just started putting filter and pump together and now I know why it leaked water at every point! The installer employed by Tri states switched my brand new strainer that I purchased in May 2021 and left me my old leaky one that was to be replaced.. How the heck could I be so DUMB AND TRUSTING!? I had already purchased the liner from Tri States in 2020 which cost me an additional $900 and accessories for the pool. It was left in Tri states storage until the installer brought liner & accessories to install 2021.. I don't even have a clue if all my items purchased were actually used. can't walk in the pool without feeling the metal under your feet..He promised me it would be like walking on the beach.. I have video of one crew member trying to break into cars on our property. Just watch your stuff.. Munson's in Galesburg and Macomb have been very helpful during this ordeal.. There is so much more that I could write a book on being screwed over by a reputable pool business! Check out my Google review for some photos. .I just can't believe this happened to us.. it's horrible! Guess we won't be swimming on Memorial Day, Again!! customers since 2004.. first time any real issues.