Used them so often when they were in the Playtogs plaza in Middletown. Were there literally several times per week to test water and buy supplies and accessories. They always seemed kind and professional, never seemed to be scammers (like Royal Pools but that's a diff story). This went on for 6 years no problems, whatsoever. Last year we needed a new liner. We called them because they were our "go-to" place and we trusted them! End of August they replaced the whole liner, pump, filter, added a $400 ladder, etc. This was a lot more money than we budgeted for but they convinced us it was a worthy investment to just change everything out. I was working from home with a jam-packed schedule so I couldn't check in on them when they installed everything. They said I had to have a plumber come out to turn the salt cell on. I found that strange because we'd never had to do that before but I was so busy I didn't have time to ask questions. I will say they said the whole install would take 4 hours. They completed it in 2. I thought that was great until I went to go see their work after they left. I realized the stairs were assembled but not in the water. they said once the pool was all the way filled they would come back to put it in. Sounded weird but I've never had a whole new pool essentially installed before. When I called them to put the ladder in, they were less than pleased apparently to even do it. I called several times AND stopped in to ask them to please complete the installation. Two men came out, did a half-assed job. It was later in the season and summer of '22 was not warm enough to swim into Sept so I didn't even realize that they put the ladder in the pool but never put sand in it. They simply put two 40lb bags of sand on the bottom piece so the ladder would stay on the bottom of the pool. These $400 steps were not only NOT installed properly, they were also missing two of the four plugs for the holes where the sand was supposed to be filled -_-. Here we are a new season and the wall where the intake jet is attached is pulling away from the plug. Pool won't hold water above the skimmer so we can't run the filter. I've called twice already and no answer. This whole job has been a nightmare. I'm terribly disappointed in them and their aftercare lack of customer service. To water test and buy chemicals, they were great. For installations and customer service I would implore you, DO NOT HIRE THEM Almost $3000 and less than a year later we have a pool that isn't functioning properly. What a scam and terrible, uncaring customer service. read more

I set up an appointment for the pool opening service. They cancelled the first one, unknown to me. When I requested another appointment, they didn't have one for almost a 2-3 weeks. So I accepted the new date because everyone else had a similar timeframe. Fast forward to the day before the scheduled appointment, I called just to confirm and they assured me they were all set for tomorrow. Well when, the day came......no call, no show for the A.M. I called about noon and was told they would definitely be there that day and that they would call me back with an ETA......which they never did. I called back the next morning and they apologized and said they would be out today and that they would call me with an ETA. By noon when I didn't get a call, I called back and they said they tried to reach me but couldn't get through. They asked for a different number, so they can reach out to the team and call me back, so I gave them my wife's number, which they never called either of us. Finally on the third day they again said they would have to call me back because they need to speak to the team that opens the pool, I just said never mind and cancelled the service. As a rule of thumb, if it's hard for me to get good service when Im trying to pay you..........it will be even worse if I ever need you to remedy a problem. read more

Good quality products and service. water testing is available for free. Pool looks much better after using what they recommended.

Unreliable, evasive, gave us the runaround instead of fixing their own wrongdoing. Absolute waste of time and money. Nothing "plus" about this company. read more

Pretty shady interaction with this company. Engaged them to install an above ground pool liner and provided them my credit card number to take an $800 deposit. The day before the were scheduled to come, they called and said my town wasn't allowing them to work here yet (this was late May right when things were starting to open up after the pandemic shutdowns). I never verified if this was true or not but did notice a ton of other pool companies working in my town that weekend, so seems off to me. Regardless, Orange County began it's phased reopening only two days later. Contacted them and was told we were a go and they would be in touch. After that? Radio silence. They ignored my repeated attempts to contact them over the next two weeks and I wound up just disputing the charge for the deposit I had given them and got my money back from Amex. The particularly concerning thing is that I still have never heard from Pools Plus again a month later and I don't know if they've noticed Amex reversed the charge yet. My hope for other people doing business with them is that my fear that they don't know and were planning to just keep my money and never contact me again isn't reality. read more

Best pool store around. Got our first pool from them everyone was very professional and helpful. We love our new pool and highly recommend them read more

Dylan is one of the nicest genuine people I ever met. Would recommend getting your pool installed by them over any company in the area. I can't begin to explain how accommodating Pools plus was to me and my family. They went above and beyond to make us happy and satisfied. I use them for all my pool needs. Opening my pool, closing my pool all my chemicals. Anything pool or spa related. You will not be disappointed.... read more

Steer clear !!!! Purchased a pool package and if it could be modified because I purchased a filter the prior year. They credited me 350 when we installed the pool the pump was missing. I went in and was told that was part of the filter system so I had to repurchase the pump and I asked for the filter because that was would originally came with the package.. and of course a week later it's no longer a package deal mean while it was a bran new pool with everything included in the price. To top that off the liner was torn and of course they were not responsible because I had to have someone else install it because they could not do it until mid July... they referred a leak finder for another few hind few dollars .. imagine a bran new pool with a leak.. need less to stay my installer took care of it.. find another company read more

I set up a pool install (above ground) back in April. Was given a 5/20/2020 date... however, due to Covid my town was requesting a specific signature for a state doc, the gentleman wouldn't sign. I said fine, let's wait till things get better and schedule for then. Never received a call back yet they charged my card $1,000. I tried calling numerous times and didn't get through till June. The guy tells me to come and seal the deal... I get there and the paper work states that the cost is about $2,000 more than originally agreed on. Long story short, after back and forth I decided to not go with them. Not only had they charged me $1,000 "deposit" I didn't agree on, but they also didn't have a secured date for me. They wanted me to sign contracts and agree to be on a "let's see where we can fit you in plan." Now we are pool-less. Thankfully I have amazing neighbors with pools and my kids are content either way. If you're planning on using them be cautious. read more

DO NOT USE this company!! They will make appointments and not show up and they apologize reschedule and still dont show up!!!!

Great family owned business, great prices, and reliable! P.S.- the girls are sooooooooooooooo awesome aka hot read more

I was the one who wrote the 5 star review and I am sorry I did. Shortly after the liner was installed I notice some divits or gullies where we could actually put our foot in. I was worried it would compromise the new liner. I called over a dozen times and even went into the store. Each time I was promised a call back and once was told Dylan was coming out to inspect it. He never showed up or called and never returned any of my phone calls. I am in business for myself and would never ignore a customer under any circumstance. I actually don't even think this would be a big deal for them to fix. SAD. read more