We have been using these guys for service and repairs for 6 years now. I interviewed 4 pool service companies when we first bought our home. Out of those, PoolPros was the only one that diagnosed a return line leak that the others had missed. During our 6 years with PoolPros Tony and J have installed/upgraded (a) a salt chlorine generator (b) LED pool and spa lights (c) a new fiberglass cover for our pool filter and (d) replaced our Pentair Minimax spa heater (13 years old). Tony also gave us supplier pricing on our pool cleaner "robot". In addition Tony helped my landscape guys in wiring a low voltage transformer directly to our Aqualink System for remote programming (at no charge). PoolPros now sends out weekly automated reminders of your scheduled cleaning and required filter cleanings. They've also been very good at communicating when/if your service rep changes. Like a previous poster stated our pool is also very large and is surrounded by an avocado grove. When the pollen starts dropping and the pool starts to get warm (solar system installed) the algae can be a bear. These guys manage it very well. While I can't be sure, I'd be wary of 1 star reviews that only have a single Yelp review listed. read more

I recently bought a house with a pool. I had no idea anything about them and called around. I found pool pros and they were punctual and and were able to come take a look next day. Tony cane out and quoted me for a clean and monthly service. I didn't know if it was a fair price, so I didn't sign up right away (plus I wanted to make sure I told my wife first). Anyway, after DECLINING to sign up with them, Tony still showed me around the system, spent time teaching and showing me how both indoor and outdoor panels work, how to adjust valves, and he also helped me find the water shutoff. All of this and I wasn't even a customer yet. We got a few more quotes, all about the same (within $5 if each other). We went with pool pros. They have cleaned the filters 3 times due to an algae bloom I had when I moved in. They have been back 2 times a week checking on the state of my pool. JJ did the first deep clean, including the filters. the pool was night and day. Ryan did the second clean and also cleaned the filters. My young kids were running around and probably bothering him, but he was just playing right back. As a father, anyone that treats my kids well is a winner to me. Then, after my pool stabilized, JJ came back to do the 3rd filter clean. The pool is doing great. Oh, and this is all within the first month. I can't wait to see how awesome they are as time goes on. read more

The most efficient, amazing pool company I have ever encountered. Everything is automated, I love getting text updates on when they are coming or if there is a change in the schedule. We have Clay right now and he does an excellent job, when NOONE is looking which is key! My pool looks flawless at all times. If I ever have an issue, I text Ellen and she is on it immediately. I had a valve switched in the wrong position and she sent someone within a few hours! Tony is a rockstar, I found PoolPros by accident because they are actually the ones that did our start up after our pool construction company was finished building our pool. Tony stepped in when our builder didn't even know how to operate the equipment that we had purchased through them and he dialed everything in exactly how I wanted it. I can't think him enough for all of his help along the way, there are tons of bad cool companies out there and it seems everyone has a horror story but Pool Pros does an amazing job and we are very pleased with their service. read more

I'm giving 5 stars to our personal pool guy Evan. We have been using company for 7 months and all the guys rush and do an ok job. Now Evan is our new guy and is excellent, paying attention to detail. Our pool looks beautiful. Nice to see someone young with such a good work ethic. Thank you Evan. read more

Very difficult to get ahold of, non responsive when trying to contact them. They do about 25% of the job they are paid to do. Would not recommend, don't waste your money. read more

They require payment BEFORE their service is rendered. I have never paid someone before they did their work. They billed me on July 1st for once week service including July 4th which I was informed would be a skipped service. Terrible business practice. read more

Over a year ago my pool heater broke. Tony needed a check from me for over $500 before he said he could order the part. Many inquiries over the past year have not resulted in a repair. I then asked for the $$ to be refunded as I have sold my house and need to account for this repair in escrow. FINALLY, after many calls (to him and to the office) he agreed to refund me the money. Two weeks later, another text to him yielded "the check is in the mail." It is now a week and half later, no check. While all the reviews acknowledge Tony (and Jay) being nice guys, all complain about poor customer support or service, or in my case, not returning the $$ that is due to me. #What a shame. They could have been some of the good guys with a family business that takes care of families. Soooo disappointing. read more

At first I was disappointed with the service I received and didn't want anyone from PoolPros back out. I decided to ask for the owner and Tony went above and beyond to help provide excellent customer service and assured the team member that came out originally would get extra training and a discussion on what went wrong. Tony is professional, educated, and cares about our pool. He did not try selling us anything including his service, instead he educated us and let us know what to expect and how to fix our pool problems and let us know his service is available anytime if we were to choose to sign up. Thanks Tony for all your help and great customer service. read more

Nice guys but extremely poor business etiquette. He tried to charge me for work he didn't do. Then he billed me 2 months later for a filter cleaning and showed it as being 60 days past due. He sent my husband a text message requesting payment be put under the doormat. He didn't show up for the next two weeks and didn't return text messages. On the 2nd week of his no show, I received a latter in the mail saying he was no longer servicing our area. No phone call, no prior notice, nothing. He just didn't show up! When I took my pool water in to have it analyzed, the guy at the pool supply told me he didn't know what our pool guy was doing but EVERYTHING was off. I am now in the process of trying to balance our pool water again. Not to mention, I had algae in my pool and I paid him an extra $50 for algae control. I would think twice about hiring this company. Like I said, very nice guy...extremely poor business etiquette (and pool cleaning). read more

I'm ashamed to admit that after years of taking advantage of the reviews provided by others, I am finally posting one myself... We have a pretty large pool, about 40,000 gallons, and before Tony & his guys started, we went through 6 other companies. Every single one of them would start out ok, but as soon as they realized how much work was involved & the large amount of chemicals a pool this size needs, the condition of the pool would start to deteriorate and then they would just stop showing up. Once pool pros took over, our problems stopped. They do a great job, show up when they are supposed to and are friendly and professional. JJ even came by to take of some algae before it became a problem--without me even having to ask! Our regular pool cleaner, Evan, told him about it and he stopped by amd fixed us right up. So happy to have these guys now! Can't recommend them highly enough! read more

Pool Pros is a great company!! My wife and I recently moved to De Luz area of Temecula in March of 2015. I went through a couple of pool guys like Big Pond. Big Pond pool service is terrible!! Please never use Big Pond pool service. Pool Pros are the best there is in the De Luz area. My wife and I work a lot of hours and host a lot of functions at our home. Pool Pros made sure that our pool looks great for not only our daily private use, but our major parties and functions. Last week we hosted a 100 person wedding at our home pool side. Our pool looked great! Pool Pros was there twice the week before the wedding to ensure our pool was looking beautiful! Don't waste your time with other pool service companies. Go with Pool Pros!! read more

Excellent service. Work with a property management company and had gone through several pool companies trying to find one that works well, keeps the clients happy and charges fair prices. We've used Prestige Pools for almost 2 years now and recommend him highly to anyone looking for reliable, knowledgeable service. read more

HORRIBLE! They kept lying to use about issues... STAY AWAY

I finally found an honest and trustworthy pool company!!! These guys are the best and saved us tons of money, not to mention they are always on time. If you need any repairs or just routine maintenance this is your company. read more

Tony the owner of Pool Pros was hired to do conduct repairs on the pool. There was a signed contract. He believes the customer operates on his time only. Tony ignores the phone, only works when its convenient for him. Does poor work. I will need to pay additional money for the correct repairs on new equipment he installed. Did not honor the contract. Would not recommend him at all! We clearly hired the wrong company and regret doing so. read more

Nice guys and friendly service but the pool cleaning and knowledge is definitely lacking. I would have to say to consider pool pros if you need a friend and dont care if your pool is clean. read more

Tony and his crew have been amazing! We have had them for 6 months and he worked so hard to get our extremely algae infested pool up to swimming standard as quickly as he could. He is there like clock work every week and makes sure our pool is as sparkly as possible. And if there are ever any concerns he is just a phone call or even just a text a text away. So happy with them and you will be too! read more

If you're looking for the best Pool Service don't look any further than Pool Pros! I had nothing but problems with other pool companies, which in turn made my pool nothing but a headache..until I became a customer with Pool Pros. Ive been with them for 3 years now and I cannot say enough about them. They offer great prices, they are very reliable, the staff is very knowledgable, and the customer service is outstanding! One of the things I love most is how personable they are which makes us feel good and comfortable as customers.. I no longer have any worries in regards to my pool..It has turned from a nightmare and headache into nothing but a true pleasure..thanks to Pool Pros..The only thing I need to worry about is how much time I have in a day to enjoy it! Im so happy with the service they provide me and my family and I recommend them to anyone that is looking for a great pool company and peace of mind! read more