Owning a pool is enough of a hassle -- the service shouldn't be. I ultimately had to cancel my pool service because the pool simply was not being cleaned properly. There was still visible dirt and debris after service, and I even sent a video showing the condition of the pool after the technician had left. Unfortunately, rather than addressing what I was showing them, they relied on photos taken by the pool technician as proof that the service had been completed. Photos showing that someone was there are not the same as the pool actually being clean. I gave them the opportunity to address the issue, but the problem continued. I was disappointed with both the quality of the service and the response when I raised a legitimate concern, so I decided to cancel. read more

Our technician, Joe, has more than 20 years' experience in the industry. No matter how busy he is, he's always made time for our pool or hot tub repairs. He is extremely knowledgeable and generous with insider tips on what to do to better maintain our systems and improve the longevity of our equipment. His work is meticulous, reliable, and consistently exceeds expectations. Joe shows up when he says he will, diagnoses issues quickly, and never pushes unnecessary services -- just honest, high-quality workmanship every single time. In a world where good service can be hard to come by, this company stands out as a rare find. Their communication is excellent, their pricing is fair, and they treat your pool as if it were their own. We trust them completely and recommend them without reservation. read more

Poolcraft - Pool - Pool Cleaners Near Me - Novato, California

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Contacted PoolCraft May 2025 about replacing Pool Mastic on our lap pool. Did not show up or call for missed estimate appointment. Then 2 days later showed up unannounced and did estimate. After hiring they requested a 10% payment which was paid and the said they had big jobs ahead of us and would call in September 2025 with appointment to complete job. October 1st came and no one had called to tell us when job would even start! When we called there was no effort on their part made to solve problem of not contacting us or starting job. We cancelled them and requested refund! This is a Very Poorly run Company that has no Customer Service or regard for others time! May-Oct 2025 If looking for a Pool Company We would not recommend them and highly recommend looking elsewhere! read more

The pool service was just okay. We had several issues with our pool heater and pump that they were able to solve about 50% of the time. I asked them to fix a leak about 18 months ago that resulted after they serviced the pump. It's still there. They constantly hounded us for payment (my wife got 9 emails in a 24 hour period) and then couldn't tell us which of the invoices hadn't been paid until we asked them 7-8 times. Their accounting system is god awful. I'm giving a 3-star rating because the guys who came out did a good job (Kevin in particular). But at the end of the day, the experience with Poolcraft was substandard. Also, as others have noted, the owner is kind of a prick. read more

Marcus checked our pool panel and fixed the leak very smoothly. I appreciate Pool craft quick service.

Marcus and team really helped us out with a difficult pool solar panel reinstall. We ended up with a PVC broken pipe that needed repair and they stuck around and helped is out and were super professional. I highly recommend them. Marcus is knowledgeable from years in this business. read more

Chris the owner talks to me in a Condescending and rude manner. He is way too expensive for the terrible service he provides. I would never recommend this company. read more

Reached out in the spring to have our pool control system checked out. Was told there is only 1 guy who handles and had to schedule directly with Marcus. Took awhile to get back due to a family event but he came and gave his assessment of the issue. Told me he'd get me a quote and details of the problem and completely flaked. I sent multiple texts and nothing. These guys are useless. read more

When our solar company discontinued providing solar pool heating services, we looked around and found Poolcraft in our neighborhood. I went to their offices and spoke with the lady in the front of the store who was extremely helpful. We talked a little about what I needed - winterization and spring tune up for our pool solar panels. The price was great, so I told her we wanted to have that service. Within a week, someone came out and winterized our panels. Great customer service! read more

Called for estimate for solar. They said they were going to have the person who installs solar call me. After 11/2 weeks I called again they said the same thing. It's been 3 weeks no call. Bad customer service. read more

Not the best choice for a pool cleaning service since they won't take 60 seconds to remove the pool cover in order to clean the pool.

Poolcraft conducted an inspection of the pool before we bought the house. Once settled in, I reached out to schedule service. First- I was quoted a higher price than what was outlined in the inspection. Once I flagged that, I was told I needed to buy a new pump before scheduling service. This never came up in the inspection nor do I have anything written to that effect. The receptionist is unhelpful and won't provide further details. She refused to send a written document and expected me to take her word for it. I would not recommend them as their pricing is not coherent and they can't provide details for requests. They just want to upsell and refuse to provide documentation. read more

We used Poolcraft to install solar heating for our pool last spring. Marcus came and gave us a very reasonable proposal and a few weeks later was able to install the system within a 2 day period. A few days later, a leak developed and, within the hour, Marcus was onsite. The leak was due to an older pipe in my pool system (not part of the solar installation). Marcus was able to fix it quickly and our solar was up and running. The new system was a game changer, extending our pool season by months! Installation was clean and flawless, with my pool reaching temperatures easily into the high 80's. The customer service was excellent, with Marcus visiting the house to shut down the system in the fall. I highly recommend this company. read more

We started using Poolcraft when we moved to San Rafael in 2019 and have been very pleased with them. Their service and professionalism is fantastic. Everyone who works there is customer-oriented. They have taken great care of our pool, the filter, the cleaner and the solar system. When our original pool cleaning guy moved, they were right on top of it, introducing us to the new person and ensuring seamless service. When you call their office they are always pleasant and accommodating. Marcus is the solar expert and has been very helpful in explaining how the system works (it was mystifying!). Reliable, trustworthy and nice people. And our pool sparkles! read more

Most of the service worker's were attentive, but there was a very high turnover though so consistency was not there. I agree with other reviews that the office staff and owners that we dealt with were of the opinion that they are always right which was not the case. We stayed with them longer than we should have. Many pool servicing companies out there that have to be better! read more

I have been using Marcus at Pool Craft and He saved the day again! My house is in escrow and buyers had a roof inspection done yesterday and there was a small leak at one of my solar panels. I reached out to Marcus this morning and he is going to come by and fix it today! Also about a month ago my pool had lots of bubbles coming out of the Jets and he sent somebody out the same day to clean my filter and it's running perfectly now! This day and age it's hard to find customer service like this! Marcus At Poolcraft rocks read more

Absolutely terrible situation with Pool Craft. Over the summer, they put so many chemicals in the pool that my kids were complaining about eye burns and seeing 'white' after swimming. My children never complain about pool water; they swim frequently and are on the local swim team. I called Pool Craft twice and also spoke to Marcus, our service person, in person. Pool Craft continued to tell me everything was fine. Finally, months later, they sent someone out to check levels and found out their pool equipment had been manfunctioning. The levels of chlorine and pH had been dangerous and extremely above safe levels for swimming, the entire summer! What is infuriating is they refuse to refund us for months of 'maintenance' when we were swimming in pool water that was basically toxic, nor did they refund us for the month of trying to fix the chemical composition. They basically ruined our pool, not only for the summer, but for my family who no longer wants to swim in that water. They should refund us for the entire summer and also pay us for draining and refilling the pool so we feel safe swimming again. When your kids say they experience momentary blindness after swimming in a pool and you tell the pool company this- don't you think they would take this seriously? I am sure everyone who had 'Marcus' as their maintenance person had the same issue so I am now looking for others who might want to file a more serious complaint. read more

If I could give zero stars I would. Don't waste your time with Poolcraft, especially with the owner Chris. His customer service is the worst. He is a hot head and just someone your better off not ever having to talk to. We've been a client of Poolcraft for almost six years. Long story short, I approved an estimate for a job they were unable to do. They proceeded with a different fix that they ended up charging me $500 more than the estimate I had from another company. They also drained my pool when they did not need to given the work they were going to do and did not help with the MMWD cost to refill it. The owner Chris told me they would match the price for the work. He did not. He also has told me that he never said half of the things he told me on the phone less than a month ago. Separately, his claims about the actual work contradict what his technicians told me onsite. All could have been avoided with the basic business practice of issuing a new estimate before beginning the revised work plan. If your looking for a place with a "the business is always right" attitude, perhaps Poolcraft should be in your consideration set. But, if you like being treated well, go with any other company and it will be an improvement. read more

Great company. We have worked with both Chris and Joe and world definitely recommend PoolCraft! Theytakes the time to explore all the options and doesn't just try to up sell new equipment but would rather fix the existing, if possible. read more

Wow, what can I say but it's was so enjoyable working with Chris. We were doing a full house remodel as well as fixing up a pool that hadn't been used in years. Chris and his crew took it from horrible to a great finished product. Chris was very professional and I was aware of all costs before they occurred. I highly recommend this company if you are looking for the top notch professionals. read more

I had a small window of time to have a pool inspection performed. Chris was able to graciously accommodate my clients. His knowledge and professionalism was greatly appreciated. I will highly and confidently recommend him in the future. read more

Long overdue review for Poolcraft. We have been with them for almost 5 years. Joe is our go to guy for our seasonal startup and shutdown of our pool/solar. However, he also has done repairs for us over the years when needed. He is VERY knowledgeable about all things pool related whether it be an imbalanced pool chemistry issue, or trouble shooting an equipment problem. He is so patient with all of my questions, and always gives me a thorough explanation about the work he's performing. read more

Been a customer for 4 years. They skip too often, rarely answer when you call, and have screwed up my pool more than once. Nice enough guys, but just not consistent for the price. I'm staring at a pool full of weird grey stuff right now, and I'm paying them. Not a good feeling. I'm cancelling this month and switching to someone else in Novato. read more

I've been using Poolcraft people for over ten years and couldn't be more satisfied with their services. Their workers are polite and friendly, the work they do is super-competent, and even my dog looks forward to their visits. Their back office has been very responsive when I have any questions, and their flexibility during construction in and around the pool has been a godsend. I'm sorry that the previous reviewer was so unsatisfied. I have had nothing but positive experiences with Poolcraft, intend to keep using them, and would recommend them highly. read more

What everyone has said about the owner, Chris, is spot on. He is rude and tries to come up with excuses why our pool is having issues when it's his employees not doing their job. He is not pleasant at all to speak with and we will not be using him anymore. We literally caught his employee walk into our backyard, stand far away to look at the pool, then leave! read more

wow! the OWNER, Chris, just called my house and yelled at me because of a miscommunication. Watch out! That guy is a hot head. Rather than cooling off and getting some perspective, he's willing to yell at a customer. Stay away! read more

Poolcraft has a fantastic reputation and has consistently done a great job. I don't give 5 stars to anyone, but i value a company that does exactly what they say they are going to do when and where they say they are going to do it. My previous provider had quoted high and i wanted a second quote. The owner said he didn't want to take business from the other company simply by underbidding. looks like i found a trustworthy company. I recommended them to my parents as well. that says a lot i think. read more

I have been with Pool Craft for many years. Pool is always sparkling clean, and their staff is very helpful when I have had questions in the past. Chris (the owner) has even worked on a weekend to repair our broken pump. Would strongly recommend! read more

I've been working with Poolcraft, Inc. for the past several years. They provide a consistently good maintenance service. Their service techs are prompt, very knowledgeable and can fix every issue that has comes their way. I definitely recommend their service! read more

I just got off the phone with the owner, Chris, and feel compelled to write a review. I have used Poolcraft for over 5 years and every time I call, my concerns are addressed immediately. If a part is needed or a problem needs to be investigated, the communication is efficient - both within the company and with me. I can rely on Poolcraft's approach as - time and again - I have seen them problem solve thoroughly before purchasing new parts. Each employee is professional and knowledgeable and I couldn't recommend them more highly. read more

I've used Poolcraft for over a year I live in San Rafael. Our poolman is Pancho and we love his work. Pool is always left very clean he communicates will and follows through in what he says. I highly recommend Pancho with Poolcraft. read more

Poolcraft team is outstanding - high work quality, quick response time and very professional both with ordinary course issues and emergencies I have been with them for over a decade and my current service pro, Pancho, is truly exceptional. Very proactive wrt noticing changes before they become costly issues/projects - and very dog friendly. Totally recommend this company. read more