So, I've been a customer for a year, since they were called Pool Troopers and as they switched over to Good Boy/were bought up.
I did like the service at the start, even got up at 8 am in the freezing cold to treat my aging pool guy with mulled wine and a hot saffron bun in December when it was cold out because I liked him, he was great, punctual, and knew his stuff.
Now, service has gotten sloppy, delayed, my guy who knew his stuff is gone, new guys are nice enough but showed up at random times and on different days. And the price has gone up.
Throughout the year, the pool guys sold us new things for the pool, like a timer with a winter temperature check, a pressure valve, a little thing here... a little thing there. Once they installed that timer, it burned out because the electric couldn't handle it? So now we had a big electricity bill and had to fix that, and the pools guys didn't care that what they just installed burned out a week later. We were SOL on that.
All of these things began to add up and now we realize we were spending a lot on these guys. The most recent was the suggestion that we needed a new inner motor for a pump, that would cost nearly 2K to replace.
We got a second and a third opinion, and ended up with a $400 dollar solution, and fired these guys on the spot. THEN GUESS WHAT HAPPENED? They auto charged us for yet another month. "Whoops, sorry!"
No, this is just too incompetent at this point. Don't go with these guys. read more