Owner Tony Ahmed is SO easygoing and loves to please his clients! His crew is very agreeable too…read more The crew was in the middle of doing the demolition and I saw the floor tile - the choice was blue or black I told Tony blue ( without looking at the color in person). When I saw the color during demolition job site I saw that it was not going to match the blue wall tile and freaked out. I called Tony and said this blue will not work, bring the black (and he was on the way to job site ) . Can you guess what Tony did? He turned his truck around and worked his magic (not even knowing if they had the black tile in stock ) and brought the black tile to job site on time before that area was worked on no problem - with a big smile on his face. He has been in direct communication with me and our pool cleaning guy from day one through the start up (NOTE:startup cleaning process is not included in pool plastering price and runs under a $1000 But he can give you instructions on doing it yourself takes about five full days of constant cleaning of the plaster to get rid of the dust that needs to be removed from the pool) Sparkling Pool Plastering Service of Fontana is still in communication with us. They serve all of Southern California too. Now THAT'S Customer Service!

Likely the scariest and worst service ever! Maintenance…read morebasics should be, skim, sweep, vacuum and test water. We were lucky to get skim and slight sweep. He said the pool only needs vacuuming when its dirty. He broke our backwah lever and then said he wouldn't fix it because it was an unnecessary part..uh ok. We agreed to have him replace the mastic and he did such a shoddy job, leaving mastic spills all over my brick coping, which I now have to pay to get cleaned. He also said he cleaned our filters and the new company came in and showed us there wasn't any DE. We also had to shock our pool due to all the algae during his short stint. When we fired him and paid him only half of what he wanted, he threatened us, saying we messed with the wrong MUTHER F$!^ER. Since then our pool has been vandalized and we know he did it!!!!!! I wish i could give him zero stars!! STAY AWAY FROM THIS GUY!!!!!!!

Rene is 10/10! Incredibly knowledgeable & reliable. Pool is swim ready year round thanks to him.read more

Rene was professional, knowledgeable and helpful! He took the time to explain everything I needed…read moreto know to get my pool fixed! I recommend him to anyone who is in need of assistance with their pool needs.

I recently purchased a home in Riverside and inherited a pool that was in rough shape--very dirty…read moreand clearly hadn't been maintained. I found PSP Pool & Spa on social media, and Rodger reached out to me immediately. He was at my house the very next day! Rodger was upfront about what was needed and gave honest recommendations. He truly worked wonders and transformed a dirty pool into something magical. I'm beyond happy with the results--the pool is finally ready to be enjoyed. Highly recommend!

We got Rogers number from a friend when our last pool guy quit the business…read more We are so glad we did, we quickly found out our old guy had been severely neglecting the care and upkeep of our pool. It was in such a bad state. Roger got it sparkling again in no time. He always tells you up front what you need and exactly how much it will cost, so there are never any surprises. Highly recommend him for all your pool & spa needs!

Our experience with Mike Poireir and Sun Country Pool and Spa was NOT good! Our first contact with…read moreMike was back on early March 5, 2018. Mike seemed very knowledgeable when it came to pool remodeling. He made some suggestions on what we could do to improve the overall appearance of our remodel, which my wife and I thought were great ideas. A few other companies we looked into didn't go that far during our initial meeting for a quote. Mike mentioned he had a great rating on BBB website and he was licensed and bonded, which was extremely important to us. On March 13th, we chose Mike to move forward with our pool remodel. However, he did mention he was taking a 2-week vacation and would start our remodeling job as soon as he returned. "No problem," so we thought... A month passed by without any contact from Mike. After numerous texted messages to him with no response, on April 16th, he finally responded back. He stated he had a death in his family but was back in town and ready to start our remodeling job. The lack of communication during this waiting period made us think twice about using Mike, but family is important so we stuck by him. An additional two weeks went by and on April 28th, we met with Mike and signed a contract with Sun Country Pool and Spa. We provided Mike with the deposit and we also asked him to order a specific Pentair Intellibrite COLOR Pool Light, which he agreed to order and install, per the contract. At this point things went downhill. Three weeks passed before the pool was drained on May 18th. Mike apologized for the delay...A few more weeks later the plaster demolition was done. After an additional three weeks and numerous texted messages the tile & stacked stone was finally completed (around June 4th). He apologized again...The first thing we noticed was he installed the wrong stacked stone. When I contacted Mike to inform him it was the wrong stone his response was "the one you guys picked out was discontinued, so I just pick what I thought would be best". He never called to get our opinion and only told us once I called him after the stone was already installed. My wife and I were both furious and expressed this to Mike. Of course he apologized, yet again and we moved forward with the job. On, June 9th the pool was plastered and the pebble stone was completed and it looked good; However, another problem we noticed was the 2x2 we requested to be installed around our jacuzzi and pool entry stairs were not installed! I called Mike and once again no communication! He mentioned the tile store was out of the 2x2 tile, so he had the plaster crew to move forward without it. Again, he never communicated this to us until after we brought it to his attention and of course the job was already complete! The crazy thing is we had left-over 2x2 from the initial tile installation that he could have used, but at this point there was nothing we could do. On June 10th, Mike and another guy came to acid wash the pool, clean up all trash and debris (which they failed to do), install the Pentair Intellibrite COLOR Pool Light and start filling pool with water. We provided Mike with the final check and off he went. The next day I went to my local pool store for chemicals and explained to them what upgrades were done to my pool and they mentioned that the pool light Mike installed would not work. Mike did NOT order and install the correct light I requested! Once again he failed to communicate with me and installed the wrong light! I ended up spending $600 for the part we initially requested him to get in the first place. I had two neighbors inquire about using Mike's company for pool upgrades, but after my horrible experience I could NOT recommend him to anybody! He is dishonest and doesn't communicate (at all) and after weeks of waiting for him and his crew to come back (never showed) to collect the debris and trash they left in my backyard I ended up paying someone to clean it up! I have all texts messages to back up my experience with Mike Poireir and Sun Country Pool and Spa. Wished I would have backed out a long time ago, but we were already in too deep...DO NOT TRUST his kind and friendly demeanor!

My husband and I have been wanting to get our pool remodeled. We searched and got quotes, etc…read more Finally we made the decision to hire Sun Country Pool and Spa! We are so happy we did! Professionalism at its finest. The owner was on site daily to make sure the work was done perfectly. He checked in often with my husband and I to make sure we liked everything and it was what we wanted. I thought it would take longer but it was about 9 days start to finish. The price was reasonable and the quality of work was fantastic! We are so happy with our new pool, thank you to all the crew and the owner Mike! If you are in the market for a remodel hire Sum Country Pool and Spa!! You won't be sorry.

Loved the service! I wish I would've taken a picture of the before because it was a hot mess but…read morethey did such a great job of cleaning the filters, getting all the gunk out of the pool, and pouring the necessary chemicals to make it clean! Definitely recommend this service to anyone with a pool especially since it's been sunny!

Tania came to my home and did an outstanding job. She was professional, on time, and her work ethic…read morewas amazing. My pool was greenish/yellow and she somehow was able to make it crystal clear. I will be using her in the future and you should too!

No response to phone calls or text messages. No answer when you call the office. Mediocre service…read more(or lack of service) with weekly pool cleaning on a frequent basis. No response to problems occurring with pool equipment. This was once a great company, but has become very disappointing and frustrating to deal with!!

After many years with Mr Poolman, he abruptly dropped us saying his poolman's truck kept breaking…read moredown. Week after week they continuously missed servicing our pool. He told us that he no longer has anyone to service our pool in our area and dropped us with zero notice, effective immediately. Over the last year I have been very disappointed with the lack of service, responsibility, notification, and communication in regards to our pool. As paying customers, it should be of utmost importance to provide excellent customer service by a simple phone call to let us know that service won't happen on our scheduled time but will be reschedule promptly. However, that communication was non existent and I would have to call, leave voicemails, and emails requesting a response as to when service will occur. It is unfortunate that this occurred. I do not recommend this company.

My pool supply guy highly recommended Mike to service our pool. Last week, Mike responded to my…read moremessage stating that he wanted to come see our pool to see if I can afford his service. I reached out to him today to see if he has availability, but he responded with "... I'm not interested in working for you find another Pool Service please thank you" Not sure what's up with this guy, but I'll gladly take my business elsewhere.

When I first got a pool Mike from trinity was recommended by a friend. I gave him a call and he…read morewas at my house in no time. Had my pool clean and serviced. He did a great job ! Would recommend him.

Aqua Docs is the LAST people I would get a hold off in my pool needed maintenance! I paid them in…read moreJuly 26, 2019, $300 in order to get my pool up to standards. I, again, paid them $135 for repair of my pump! That $435 in less than 2 weeks! I paid them, again, on August 28, 2019 for their continued service to my now deceased step-mom pool of $100! They (or him) DID NOT SHOW UP AT ALL FOR THE ENTIRE MONTH OF AUGUST OR SEPTEMBER (19th). I'm going to sue Aqua Docs pool service if they don't give my back my money in 30 days for today (9/20/2019)!!!

I can't say enough wonderful things about Tony (and David)! They have been taking care of my pool…read morefor the last 10 years. Tony always goes over and above to provide amazing service at a very reasonable cost. I know my pool is in good hands with Tony.