Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

This is the first time that I have ever had to go from a five star review to a one star review…read more Jeremiah started off amazing, but has not been so great the last couple of months. It started with him not honoring the discount of the pool kit that was an extra 90 dollar's that he guaranteed that my pool would open clear, or it would go towards the opening of the pool. He also said that he would use his own chemicals but ended up charging me for chemicals used. Didn't screw down over half of the concrete pool cover anchors. And has been ignoring me about a current pool leak that I have.

I purchased a pool heat pump from Jay Carter on August 12, 2025 with next day installation. It…read morestill sits in my driveway November 15, 2025 with no response to my texts and calls.

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

We recently purchased a Mountain Lake pool from Eastgate Pools & Spas; the salesperson (Scott) did…read morean outstanding job of answering our questions and easing our concerns. He was honest and extremely knowledgeable about the products they sold. Scott was the reason we chose Eastgate; unlike other pool stores we visited, many that made us feel like we were dealing with a shady used car sales person, Scott made us feel comfortable. The preconstruction meeting went well; Jeff explained every step of the process in detail. I have spent a small fortune on my front yard; one of my biggest fears was how my yard was going to look after the installation process. Jeff assured me the team would do everything in their power to minimize the damage to my yard. I am very pleased with the minimal repairs I'll need to make to the yard. I can't say enough good about the excavation phase. Mark is one of, if not the most, skilled equipment operators I've ever encountered. Even more so, Mark is an even better person!!! Mark takes great pride in his work, his work was precise and thorough. We were pretty satisfied with the installation process. Some of the younger members of the crew I felt were a little lazy and didn't give their best. My wife and I are very particular and want our home to look nice. The plumbing didn't meet our expectations; I stressed that all the piping coming into, and out of the equipment pad, be aligned, plumb and level; unfortunately, this didn't occur. I had to modify the piping myself. The concrete crew did a great job; however, no concrete reinforcement methods (rebar or mesh) were to be used! I was forced to purchase and install the reinforcement myself; something I wasn't expecting. I'm confident this was a cost savings method, I just wish I would have been made aware sooner in the process. I felt deceived and had to scramble to get the mesh installed before the concrete was poured the next morning. Jeff did a great job with the rough grading, tidying up a few minor details and cleaning up. He is a hard worker, takes pride in his work and has a great work ethic! All in all, we are pleased with the final product, the pool and concrete look great! I wish Eastgate Pools & Spas would have been more straightforward with the few items I was forced to take care of myself; I would have been more than happy to pay for the additional services had I known about them.

After visiting 3 different pool stores my wife and I decided to go with Eastgate Pools & Spas. Our…read morethinking was that a local place would likely have better service than Watson's. I wish we had listened to my parent's advice and just went with them instead. The sales aspect of our experience wasn't too bad. The pool itself is decently priced and looks to be of good quality. The after sales service is where Eastgate Pools & Spas leaves a lot to be desired. We were supposed to be given a week's notice before they came to install it so we could schedule the electrician and the sand. We were given 2 days. Thankfully, we had called the sand guy, that they expressly recommended, earlier this month to get an idea of how long it would take to get a load of sand. We were told during the sale to just call him the day before installation. Had we done so, we would not have had it in time. Even the sand guy was annoyed about the lack of respect they gave his schedule. I had planned to have an electrician out here the day after installation to run the power lines for the pool. Unfortunately, since we didn't get the weeks notice we aren't able to get one until a week after installation. Not a huge deal, but a headache that shouldn't have happened had there been appropriate follow through on customer services' end. The day of installation came and a somewhat annoyed man showed up at 7AM to run the Bobcat and dig the hole for the pool. He wasn't the most pleasant person, but we figured that it was already hot so it's not a big deal. A few hours later we go out to check on how it's coming along and there's no one there. There's just a water hose filling the pool at a small trickle. It turns out that once they were done they just immediately left without any word and left the gate open. There was no "thank you for your business", "here's the chemicals and accessories that come with your pool and what they do", "here's what to look out for over the next 24 hours while it's filling". There was nothing...just a pile of empty boxes, a lonely looking pool vacuum and an gate wide open, waiting for my dog to run out. I mean, even a "kiss my ass" to let me know they were done would have been preferable to them pulling some sort of disappearing act like a pool-hawking Batman. I joke slightly, but it is genuinely frustrating that you can't rely on a local business to do customer service right. I hate having to go to the larger chain stores, but I honestly can't see myself giving anymore business to Eastgate Pools & Spas. If it were completely up to me I'd return the pool and spend my money elsewhere.

Fixed a small leak and replaced a nozzle for one of the jets. Working fine so far haven't seen any…read moremore leaking.

Work was done quick, and efficiently. Had all needed parts with him, and arrived on time. Will use…read moreagain.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

they were amazing everything I asked them to do they did excellent very nice and always worked hardread more

From the owner: 25+ years experience in building beautiful, high-quality swimming pools and spas tailored to your…read morebackyard vision. From concept to completion, our team brings decades of craftsmanship, integrity, and precision to every project.

We needed a new pump. David came out and looked at it. Sent some guy named Billy to replace the…read morepump. But not to touch the electricity. So now I have to wait another 2 days to get an electrician to hook that up. When the electrician came out, he couldn't do the job because the new pump was in the way. Had to have Billy come back out to move the pump. But no one showed up to do that. The electrician came back out 5 days later to fix the electricity. Now there are multiple leaks coming straight up out of the pump and can't get the pool on due to all the leaks. Called to get some one back out to check this problem and why this new pump isn't working. No one has come out to fix the problem. And the pool is very dark green. I'm going to have to dump a bunch of chemicals in to get it back to the lovely blue color to be able to swim. It will be another 4 days before anyone will possibly be able to get out here. Come on guys. Normally, I love this company. But this is too much.

I can't begin to explain how awesome C&S Pools has been. They went above and beyond to help me…read morewith an auto pool cover, pool maintenance, and all around understanding my role as a pool owner. I tried working with several other pool companies and they were all rushed. They were all over priced and always under-delivered. Working with C&S was easy, they always followed up, and did everything they said they would. I really don't see why anybody would use any other company. Just for icing on the cake, in addition to the stellar service. Their pricing is more competitive than any do other else I called. Using them is a no-brainer.

We love our Pool! Jake is very professional and knowledgeable and responds promptly. He has made…read morepool ownership a breeze. My pool is beautiful and very manageable. The pool is a fiberglass salt water pool. 17'x33'. we are in Louisville Ky., Pools By Precision opens it in April and closes it in Oct.. Makes outdoor living so fun for the Family. Highly recommend Jake @ (Pools by Precision). Very grateful

From the owner: We are a premier swimming pool company that specializes in designing, building, and maintaining…read morebeautiful and functional swimming pools. Our team of experts has the knowledge and skills to handle any pool project, big or small. We take pride in building long-lasting relationships with our clients and providing exceptional customer service. Explore our website to learn more about our services, and feel free to contact us if you have any questions. Thank you for choosing Pools By Precision!

Kash Marzetti & his team did a fantastic job replacing 5 of my concrete pool pads…read more The service could not have been better, and best of all his pricing beat 2 other establishments!!

OH BOY do not work with this man or company !…read more Our family hired him to renovate our pool interior and deck. Within a year and a half mold started showing up behind the beautiful glass tiles. By the next year they were falling off into the pool. Once we started asking around about him this year, turns out there are now lawsuits pending against him across Columbus. Why are we talking to other contractors? Because it turns out the entire pool deck needs to be pulled up because it wasn't laid down properly, there are areas not adhered to the concrete base. Untrustworthy and subbed out the majority of work and was rarely there to oversee things. Wonder if he regrets that now? Avoid at all costs !