I asked for a teddy-bear like cut for my Maltese puppy and he came back with a very messy cut. My…read moreentire family laughed when they saw him. They cut his hair like a terrier when I explicitly asked for not that. It's not just the style though, the cuts themselves were blunt and uneven. Seems like a very amateur cut.

This was an excellent grooming facility. The owners were so kind, detail oriented, attentive, and…read morecaring. They did a wonderful job for my dog's first grooming!!

I have a 15 year old Yorkie who has been groomed by Fancy Pets for many years! The groomers are…read moregentle and patient with him! I would recommend them for your pets!

Even though she does an amazing job on grooming my dogs, I dropped my dog off at 8:45 am for a 9:00…read moream appointment and my dog was not finished until approximately 1:20 pm. I had to call her, at 12:56 pm, and she was in the middle of grooming my dog. I do not appreciate that she made my dog wait for over 3 hours before she groomed her. This is the second time she did this to me and my dog. And the last time she will groom my dogs.

Sorry, but never again. Tufts left on one dog and our other dog was dragging his tush for days!!!…read morePrice ended up being 30.00 I think more than I expected...sorry, no tip from us.

I have used Natalie at Groomer on the Go for the last 10-12 years. She loves her work, the dogs and…read moreit shows. Even the dogs get excited when they see the van.

The best dog grooming as the name of the salon indicates. The owner genuinely loves dogs and does a…read moregreat job although my Maltese is very fussy and sensitive. I know she's not an easy one to groom. I live in NYC but bring my dog here because I can't find a better grooming and know my dog won't be stressed.

Really wonderful. They are so kind and patient with my dog, and his haircuts are the best he's ever…read morehad. I recommend this place to everyone I meet. I am very grateful for the beautiful haircuts they give my dog, and how safe I feel bringing him here. They take very good care of the dogs here!

Let me start off by saying that I never thought I'd be posting this review. We've praised this…read moreplace for YEARS, recommending it to every single one of our friends. We've been customers since 2019, bringing our golden retriever and our Samoyed to get groomed every two months. We would even drive 40 minutes each way to drop them off every time because we loved this place. Not even the $350 price tag at every appt kept us from coming back. I'm pregnant and had a very important scan at the hospital today. Given that we have two large dogs, it's usually very hard to get an appointment. Last week I scheduled an appointment for today and explained that we would be dropping off the dogs on the way to my appointment which was at 12:30. They confirmed that was fine and not an issue at all. We arrived at 11:45 and were told that we were too late to our appointment and they could not accommodate us with an insanely rude attitude. I explained the situation and what I had originally been told on the phone, to which they responded with "it wasn't me you spoke to." I explained that we've been loyal customers for 7 years, and that we always get a call if we're more than 5 minutes late. We didn't get one today. They told me "they never call" lol. I kept explaining about our unique circumstances and if there was anything they could do to help, to which they replied "no." We ended up having to drive 45 minutes back home to drop off our dogs, and beg the hospital to squeeze me in 45 minutes late to my appointment. The amount of anxiety they caused me was just unnecessary. But that's not even what bothered me the most. It was the utter lack of empathy, and understanding we were shown despite being loyal customers for over 7 years. No apology for their miscommunication, just the absolute worst attitude I've received as a customer in a while. TLDR; if you have big dogs, go somewhere else. Theres a reason their instagram only shows small dogs, they really don't have the capacity to handle big dogs with any margin of error, even if the error is their own. Time to find a new place.

Alaska went to DOGUE today and got her bath, deshedding, nails and she was looking so cute that I…read moredidn't resist in getting her a new outfit. Everybody at DOGUE is so kind and they treat our dogs as it's their dogs. I love when I'm in town I know I can bring her over and she will be taken care! Thank you guys!

I found the owner temperamental and she was difficult to work with. There were incidents of her…read morenipping my dog with the shears. Her pricing in one year went up 25%.

It had been several months since our Great Pyrenees - Miko- had been groomed, and our regular…read moregroomer was unable to see him. She recommended Best Friends Pet Grooming, and now I know why. They worked on Miko all day long and he looked amazing! The fee was beyond reasonable and Miko had a big smile on his face when I picked him up. I cannot recommend Best Friends Pet Grooming enough!

This time was no better than our previous experience. One of the services we specifically…read morerequested--his anal glands being expressed--was not done. When I brought it up, I was told that she trusts her staff to complete those services and that her role is primarily to do the haircuts. The solution offered was simply for us to come back. The problem is that customers shouldn't have to make another trip because services that were requested and documented weren't completed. When you're driving to drop off and pick up your dog, you expect everything to be done correctly the first time, especially when it's already noted in your dog's file. Another inconvenience is the payment process. They do not accept credit or debit cards and instead require payment through Zelle or by check, which felt unusual and less convenient than most businesses. What was also disappointing was that no refund, credit, or discount on a future visit was offered. Instead, we were simply told to return to have it corrected. Unfortunately, based on our experiences, we will not be returning.

Oscar went in for his regular grooming...he's not the easiest of dogs (a bit snippy when it comes…read moreto messing around in his face) but Miros does a great job and she knows him well. The place is spotless and well-cared for...Oscar gets the same treatment. Perhaps a tad on the expensive side but overall, worth the money. Now if only I could find out where Miros buys those chocolates at the front desk....yummy ! (she won't tell !) :)

Never again. I've owned many dogs. Poodles, Maltese, mixed shedding breeds and never ever did I…read morehave a dog come home bloody and also without any concern from the groomer or staff. When I asked to speak w the groomer she would t come out. When I called they told me it was normal and it happens. At the desk I said oh gosh what happened and she said oh idk that happens if they wiggle. My dog is never a problem at the vet or the groomer. I had to go straight to the vet from the groomer. He had to go on antibiotics and have wound care. I called asking them to cover the bill of about 200 and they refused to speak with me or work with me. After that I decided never again and I told and showed the community what they did. This was a while ago but as I was searching for a groomer today I came upon this one and decided it deserved a review. This is to protect all the voiceless pups out there and to alert owners that if you love your dog don't go here. Hurting a dog accidentally and owning it and apologizing is one thing. Being nasty and difficult and saying this is normal is not ok. A simple apology and pleasant attitude fits a long way.

This place use to be REALLY good. My dog didn't mind going here. My last few appointments I would…read moredrop my dog off then get a call HOURS later that the groomer (the owner) called out . I knew I was never going back when the staff was also bad mouthing the groomer. Apparently this happens a lot there. I recommended a friend to this place and her dog was shaved down to the skin. The owner responded "shit happens" . No, sorry. If you love your dog do not go here. You've been warned.