Here we go, the once quick Latin food place is starting to lose quality. I've long been a fan of Pollo Tropical, but lately our orders are wrong, for example today we order a half chicken with a Cesar salad as our side, large pork and chicken tropichops, an order of yuca bites and a large Diet Coke. Every single part of the order had something wrong. The half chicken included yellow rice and black beans, both I had opted out for a Ceasars salad, the tiny side Cesar salad had no dressing. The tropichops which I order with no onions, just chicken, pork, black beans and rice , had this new mango spicy sauce all over it. instead of a large diet they gave me a medium and finally they shorted me a yuca bite. Every single thing we ordered was wrong. To top it off the half chicken was extremely burnt, and the yellow rice which I didn't order was cold as ice. Talk about a fail. I gave it points for convenience and the cashier was friendly. I'm getting to the give up point with them. You can't tell me that you don't know a piece of chicken is burnt when you serve it to someone. I hope this review helps them realize that customers are people you want back. read more

Dirty and closed in Weston, FL thank God When it was open it was so badly managed and dirty read more

This Pollo Tropical location has a high turnover due to the amount of people coming here for lunch during the week, so the food is typically fresh. Unfortunately the lines during lunchtime during the week are very long inside and in the drive-thru but they try their best to serve customers promptly. Great spot for fast, cheap and tasty food! read more

Pollo Tropical - Long lines to the door during lunch hour, as usual - Fast Food Near Me - Weston, Florida

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Dining room dirty and food on the floor , was there for 25 minutes nobody cared enough to clean up

Literally incompetent. Didn't close any of my food, SPILLED everywhere in the bag because it was closed so all my food went to waste practically. Then I try to call before even wasting my time driving back to have to pay AGAIN and they can't even pick up the phone. I tipped and everything when they don't even have a tip jar. Actual idiots don't go here read more

Do not get their Cuban sandwich, I got one cuban grilled chicken sandwich and I just got only chicken and Cheese and sauce. Chicken was so dry and the sauce did not even help it, I ate it anyways because I was hungry. read more

This store was closed and reopen with a new look but the food has the same presentation. Chiken burned read more

Pollo Tropical - a dog looking at the food in a styrofoam container - Fast Food Near Me - Weston, Florida

Ordered take out. Half chicken with yellow rice. Half chicken was only 1 leg with a a small portion of a thigh connected and part of a breast with the neck connected. The wing was missing. It was overcooked as well. Yellow rice was cold and roll was missing. Had I looked before driving off i would have given it back. Tried calling both the restaurant and corporate phone just rings. read more

Love this counter service chain! The chicken is so tasty, its consistent at any location, grilled +lightly seasoned, one cannot go wrong feeding yourself or your family their food. I stick to the lean sections like the pollo chop chop. If you are in the mood for hispanic food they have some good items but they are fried in oil so know what your getting yourself into, not all their selections are healthy. The also offer brown rice which kinda taste like instant rice but hey it works when you have chicken to mix it with. Their black beans are good but sometimes I feel they have too much sodium in them. Overall its a decent chain and I would stop here if you wanted something fast that fits a budget. read more

Pollo Tropical - Small Chop Chop - Fast Food Near Me - Weston, Florida

My boyfriend and I went to buy something to go.I We noticed that the chicken were sitting cold and dry for hours.We asked if we can have half white chicken on the fresh ones that are almost brown. The Asian manager clearly told us will take 30 min and asked if we want to wait..We have live in Weston for 25years and it's never an issue. It's not even busy that day..Hes trying to get rid of the old chicken and it's not good at all.The customer service is very bad .The manager is very rude.We walked away to avoid arguments.The chicken almost broke my veneers because it was too dry and hard.I wish for a New management.. will be great and easy for everybody. Besides that...food is always great and I'm a loyal Pollo tropical costumer read more

Pollo Tropical right off of Flamingo road has some of the best "high quality fast food" I've ever seen. When I go it's usually when i'm in a rush or in between meetings, but they always live up to my hopes. The half chicken meal is delectable and is fairly inexpensive. read more

I thought this place would improve once they remodeled... not do. They have yet to get my order right; I've even tried placing online & giving ample time, yesterday was classic!! They forgot half my order which included the chicken!! This is a freakin chicken joint, joe do you forget the chicken?? I went back to the restaurant to get the rest of my order ( totally inconvenient) . Seems like they have a new manager who was super sweet. I believe her name was Dominique, she quickly put the chicken together (even added a little extra) & the other items that were missing. Sad the employees didn't even know her name! Please always check your order. I always do, unfortunately I did not pick ip this one! read more

We had a problem with a sandwich we got a couple days ago and unfortunately never called or did anything about it, we came back to get dinner last night and let them know about the sandwich problem and no hesitation made us a new one. The kids there are very nice and took it in a well manner and I really wasn't expecting that, well done pollo read more

First word that comes to mind to describe this Pollo Tropical is DIRTY!!! I work in the area & always drive by to see a huge line & unbearable parking lot (the drive through line blocks 75% of the parking spots). Anyways, it was early today & I decided that I'd beat the lunch rush (which I did). Upon entering around 11:30am there were maybe 4 tables that were taken, but the place looked filthy!! Empty tables dirty & the area where you get salsa & silverware looked like a bomb had gone off!! How the hell does this place get so dirty so early? Obviously staff doesn't put a premium on cleanliness. One lady running two registers. I didn't wait in line long, but I only had 2 people in front of me. By the time I finished this review & left the line was almost out the door. Food is your typical Pollo Tropical food, which is usually very hit & miss.....& it missed this time. Tiny, dry, over cooked chicken breast, watery beans & a Caesar salad with a giant glob of dressing on top, in a tiny paper container that I couldn't mix & distribute the dressing. So the first few bites were mostly dressing & the last few were just dry miscellaneous lettuce pieces. Almost inedible. Oh & the tray I got my food on had about 1/4" of water (at least I hope it was water) in it. I mean, how hard is it to wipe a tray down before you give it to a customer?? Pretty gross if you ask me. First & last time I have lunch at this Pollo Tropical! read more

It seems like it's a requirement to get the order wrong. Every single time something in my order is missing and comes out cold. Chicken never tastes good. Also wait is extremely long. I love Pollo Tropical at other locations so I keep giving this one a chance but won't anymore. This location needs to close. Such a disappointment. read more

I used to love this place --- key word is used to. The service is HORRIBLE. I gave it several chances post COVID --- still HORRIBLE. I'm done here ..... La Granja is the place to go !! read more

Went there for dinner and this place still dirty! They need to give their employees a better training.

Disgusting!!!! Unacceptable I had to get my money back, and about almost 8 employees who were clueless With 4 of them just standing around with so much to do at this place including their manager who wasn't even apologetic after I mentioned that it was unacceptable for them to accept my money, and attempt to serve me in this disgusting establishment. I spoke to a girl who told me that they couldn't clean the the tables or the sauce station because they just couldn't, and she just walked away. Just to see how disgusting this place was I'm glad I didn't eat here with fear that I would get my Family, and I sick with food poisoning. I'm so glad we left. Never again!!! It literally took a tall goofy guy(Clueless) to finally take our order after about a good 7 minutes of waiting for someone to acknowledge that we were there. This location has gone downhill. read more

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This might be the worst pollo I ever been to. I love the troppa chop but today I went for lunch and and after my first bite I regretted it immediately. The chicken was the hardest chicken I've ever eaten. The rice was still hard and stale. They forgot my peppers and onions. If I wasn't on my lunch break I would have drove back and asked for my money back. read more

Fast food? 50 minutes in the car line, I was not able to leave and my order was incomplete.

DON'T EAT HERE. I can see now why Pollo Tropical is closing all over the USA. Back in the day, PT used ot be a great value and ALWAYS fantastic. This is the second one I have eaten at lately and have been totally disappointed. The food is so simple I find it hard to see how they can mess it up, but they did again. Takisha at the drive thru window was very rude and not at all welcoming. She does not need to be working the window. You should take a lesson from Chic Fil A. Had I not asked, I would not of even gotten straws for my awful tea. The food was about half of what I ever gotten in the past and absolutely flavorless. My wifes Caesar salad wasn't even dressed. You could tell no one cared at all about the place. I doubt I will ever eat at Pollo Tropical again, but I am sure I will never eat at this one again. I am currently waiting for the stomach cramps and diarrhea to start. read more

I live in Weston and have been coming to this location for years. I come here at least three times a week. I was told by the manager in a very rude way but I could not get a free cup of water with my order. I don't drink Coke and I'm not gonna pay that over price for a bottle. I just want a small cup to wash my food down and was told no. There's plenty of other good Latin restaurants in Weston and I will no longer be doing business here. read more

Always worse customer service. Worse Management team. Always have to check your bag. Never ever right... after the 10th Visit, I'm Over Them Already!!! How can your team be great if your leader is miserable and rude... New training ASAP ! read more

Slow slow slow slower the slowest worst service in the WORLD !!!!!!! Expect to be in line 30 minutes at a minimum!!!

Love the chicken when cooked right! Problem is there is no consistency and portion control is non existent. Sometimes you get mouth watering, flavorful and done right chicken and sometimes it's dry and does not taste all that flavorful. The place is usually packed as the price is right and you can have a hearty lunch for 6 to 7 bucks. Condiment bar usually is well taken care off but more often is in disarray. Staff seems friendly enough even though the female shift manager barks orders with no regard to who is listening. Coming here is like playing the lottery, sometimes you win more often you lose. 5/22/17 I give up this is the worst run Pollo Tropical I have ever visited! The cashier/order taker acted like a zombie and worse talked so low and slang I had to ask her to repeat herself twice!!! Employees hanging around in the dinning area talking on cell phone, chit chatting with each other and the lady cleaning the condiment bar was yelling pigs eat here in Spanish while she cleaned counters. Serious lack of supervision and low quality service and employees. Who owns this place? Shameful!!!!! Eat at Chic fil a read more

long wait now they have over 100 rodent droppings all over its not kept clean the food was over cooked and terrible plus forgot too put something i ordered in my bag do not go they have a rodent problem read more

Thank you David, the store manager, for helping me with a missing item. Given the circumstances surrounding the coronavirus, it's always appreciated when stores really do perform excellent customer service under trying times. read more

I received the best customer service experience at pollo tropical at 5757 west Oakland blvd. Lauderhill Fl. The cashier at the drive through was very pleasant and helpful. It has been a long time that I have the type of wonderful customer service experience that Mirlene gave me. She is an asset to your organization. Also the food was excellent. read more

Yet again at another pollo location slow service! It took 45 mins to take a inside order. Line was out the door. I know this a a busy location, which needs more help. They should've had two lines open, but sadly only one and the the manager was running the drive thru and the crew running the front area where making the commands! They need better leadership and team work! I like my pollo, but after this time I am sadden with how things are looking for the brand! If I was the CEO. I would make changes to the company and motivate the stores!!! #drives_sales read more

Garbage. Customer service. Avoid at ALL COSTS and go to chick fila. They ran out of bread and can't fulfill my curbside pick up. Yet they charged me. The mast employee tells me "you need to cancel you order with the app we can't do that here" after calling 3 numbers I finally get a hold of someone in an office somewhere in Hialeah and they tell me the "office" to process refunds is closed today. A Tuesday and they will open tomorrow and then take 3-5 days to get my refund. What a joke. Get a Publix chicken and save yourself the line and the ridiculous curbside garbage and flawed pick up system and get better food elsewhere. read more

Terrible! Do not waste your time. I placed an online order via PolloTropical.com. Thinking I was being efficient because I had to be quick to get back to work. Placed the order at 4:19 and got an email right away to come in at 4:30pm. I came in at 4:31pm and didn't see my order at the online/mobile orders kiosk. I patiently waited a few more minutes. At 4:40 I asked if they were making my order and the girl asked for my name and walked away. I waited 10 more minutes and asked the same girl why my order wasn't ready- she replies "Because I haven't made it" and walks away. I was going to be late for work so I decided to cut my losses and ask for a refund. The manager refused. Long story short. I wasted close to an hour here and didn't leave with food. Never again. read more

I had a terrible experience at the Weston road Pollo Tropical store 10043. I order two half chickens and got one half and one quarter when asked about the confusion the lady said that I was only charged for what I was getting... and it took about 15 minutes to get that. My order 398518. I wanted to get more chicken but they didn't have any, only boneless she said! Long story short I had to leave the place hungry!!! Terrible atmosphere! Workers are not what it should be.... and no body cares!!!! Will never go to any Pollo tropical again!!! Arghh so upset!!! The worst thing is that no one cares! I wanted to buy more and simply could not! No one came nothing!!!! read more

Pollo Tropical - Fast Food Near Me - Weston, Florida

Food was ok order rice black beans and pollo a la plancha with to stones surprisingly good the to stones were ok they didn't taste fresh but everything else was good not a bad spanish food restaurant and for the price very convenient read more

Great place for a quick, tasty and healthy meal. As the name says Pollo or chicken is really good. Coupled with a salad or veggie its very healthy and satisfying. There is much more than chicken on there menu now. They also serve steak, fish, shrimp and pork. Oh, the pork. Soo good. I will continue to patronize this establishment for a quick healthy treat when I am running short on time or just don't feel like cooking. Only thing missing here is beer, but then it would not be as healthy. Cheers. read more

This is the type of place that I would go to often when in the mood for something fast but "healthy". I had one of the build your own Tropichop bowls. To me, coming from Southern California, this place is El Pollo Loco marries Chipotle, and raised their offspring in a South American influenced culture. The food was great. Chicken was busy getting grilled in the back (just like you would see at El Pollo Loco), and everything seemed fresh. The build your own option allows you to make the type of meal you are in the mood for from Latin to BBQ to down home rice/meat/veggies. The sauces were so delicious, and my favorite was by far the Cilantro Garlic. I may be trying to figure out how to make this one at home! read more

Delicious food but incredibly long wait times. I went through the drive thru around 6:30 pm, they had an employee taking order but he didn't have a menu for me to pick something to eat. I googled their menu and was able to place my order. After 25 mins through the drive thru I was given my order (no crotons on my salad :( though) The price was under $10 which wasn't bad for a real meal, but the wait times are ridiculous. I'm not sure if they're under staffed or just unorganized, if wait times were under 10 mins that's reasonable, but for a restaurant that has almost ALL their food ready it's too long. I really hope they fix their times, I don't know how they manage to run so slow. read more

You really can't screw up chicken, rice & beans. This is a good stop for a fast healthy meal. Much healthier alternative than other fast food chains. read more

Pollo Tropical - Roast Pork - Fast Food Near Me - Weston, Florida

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This place has good food but it is always packed and the people that work here are really slow. They just do not care A shame! read more

This is crazy. I had a simple order of chicken wrap with beans and rice and side of mashed. All I received were the sides and no main dish. Placed the order online myself and paid $11for two sides. Worst of it is I believe the manager is who filled my order. Pollo has really gone down hill and will no longer be a place for me to spend my money as this isnt the first incident. Really? How do you forget the main entree???? Lesson learned and money gone. read more

This place is the worst place I have ever been to they don't ever have shit and their Costomer service is TERRIBLE. Supper rude especially the manager Angelo idk if that was actually his name because he didn't have a name tag read more