Ordered ahead via the website to pick up as we were in a rush. The store looked clean and was very busy during the lunch hour. Lots of people in and out which is usually a good sign. However, our food was less than to be desired. We ordered a chicken Caesar wrap and pulled pork barbecue sandwich. Caesar wrap had good flavor, but barely any chicken and it was not wrapped well nor cut in half so the whole thing was falling apart and made it impossible to eat. Pulled pork sandwich also had good flavor, but barely any pork. Our first experience with Pollo Tropical was less than stellar. Would definitely be open to trying other locations, but not this one again. read more

Tried giving the place multiple tries to pick up my food on uber eats. Every single time without fail, when i come in to pick up the food at the "estimated time" it takes another 30 minutes. Wasted so much time sitting around waiting for my food on so many occasions. On top of that, the customer service makes mcdonalds look like Giselle in Miami with the amount of dirty looks and straight up gettng ignored. The yuca bites are also a hard hit or miss and the wraps sometimes dont even have enough chicken to be called a "chicken wrap". Crazy work all around. read more

Ordered from Uber Eats because my daughter had surgery. And the useless employees couldn't get chicken and rice tropichop correct. Still had to out beans when it says NO BEANS in caps on receipt. I got stuck overpaying for Uber Eats and got an incorrect order. That won't happen again. read more

Sad sad day for Pollo Tropical. Ordered Pollo Tropical (chicken soup and a grilled chicken tropi chop) for lunch. Terrible idea! Will NOT be going back. Let's start with the store it has been remodeled and looks pretty inside. Went in before the lunch rush. I wanted to have a warm soup on a cooler day. Normally Pollo Tropical would have a sauce bar(a little area with salsa, cilantro sauce, bbq sauce and lemon juice) and soda fountain. I personally LOVE lemon juice in my soup. So, I asked for some lemon juice after I got my soup given that the sauce bar is now GONE! Additionally the tropi chop had some of the dryest and hardest chicken I have had at Pollo Tropical. This was a terrible option and I feel like this was a waste of time and money. I will NOT be going back. Quality of food and service have gone down hill at Pollo Tropical. read more

Below is what you call potato wedges. Hahahaha what a joke. Never again. How can someone give this to a pick up customer knowing they won't find out till they get home, at that point tent won't return. Real smart. read more

Pollo Tropical - Fast Food Near Me - Weston, Florida

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Went on my lunch break from work. Waited an hour to eat my food once back. Discovered there was absolutely no chicken on my chicken bowl. Went back and they could care less. Also don't waste your money on the potato wedges they will give you pure nonsense save your $5 read more

Not sure why people waste their money coming to a place where there is flys over the food and the service is not taken seriously. They love to mess around and banter instead of working on your meal. I've waited here for over 30 minutes just for a meal when there was no one in the restaurant. Horrible location not sure how they stay in business. read more

Pollo Tropical - Fast Food Near Me - Weston, Florida

I work in the area and had an hour break so I decided to stop here while on break because I was craving pollo tropical and I am glad I did. This location however can get insane when it comes to waiting around because it gets so busy during lunch time from all the offices around the area. I was going to drive thru but a coworker told me they wait FORTY FIVE MINUTES once and I decided to park and go in because when I was there the line was insane for the drive thru. The interior was nicely decorated and it was very clean from the little bit of it that I saw. The open kitchen was cool to see because you could tell they kept that area clean as well. I was a little confused because so many people were standing around so for a few moments I had no idea where the line started and ended to place an order for food. After finding it, I waited to get called while I looked at the menu. I decided to get the mojo pork with rice and beans. To my surprise it also came with a little bread roll. The roll was generic but soft and it was great to sop up some bean sauce with. The rice was very nicely cooked and had the right amount of chewy to it and wasn't too sticky like other places. The beans were seasoned nicely but nothing to write home about. My only thing that upset me was the mojo pork could've been drained a little more because it was very oily at the bottom of the container they put it in so I didn't eat all of it because of that reason. A nice location and good prices, I will probably come here again on break if I am craving it again, however I wouldn't go out of my way unless I was doing a mobile pickup so I can beat the line and save some break time. read more

Pollo Tropical - the interior of a restaurant - Fast Food Near Me - Weston, Florida

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2 stars because the chicken is good. Otherwise they do not provide all items you ordered. Recently ordered 2 meals 1 half chicken and 1 boneless, the boneless chicken breast was not in the bag. Also one of the sides was fries but I got yucca instead. read more

Pollo Tropical - Missing food - Fast Food Near Me - Weston, Florida

How disappointing. Only two people in line and the woman taking the order standing up with the iPad couldn't even even get mine right. I came Friday may 3rd around 1 pm, told this woman that I wanted the family meal with extra Verde sauce, green sauce, and she supplied me with extra red sauce, which I didn't ask for. When I opened up the bag there were a bunch of spilled black beans everywhere. It's almost as if they did it on purpose, such a turn off read more

Pollo Tropical - I asked for green sauce and got a bunch of red sauce - Fast Food Near Me - Weston, Florida

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I was so looking forward to this! Service was very slow and uneven inside. Parts of my Chicken Cuban Sandwich were hot and other parts were cold. I asked for extras sauce... meaning the mustard-mayo sauce! I got salsa instead. The place could use a good cleaning! My sandwich was good... would be GREAT hot!! I'll try again! read more

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Finally on our three week of visiting and ordering from Weston Pollo Tropical they had all condiments available including BBQ sauce. Happy to return to Pollo. read more

This location will make you order in the drive thru and then park and wait in the parking lot for 15 minutes almost every time. It's also hit or miss whether the order is correct or not. read more

I will never go to another Pollo tropical after how I was just treated by the worst customer service I've ever had in my entire life. I went through the drive thru. There was an employee taking orders outside on her tablet. I ordered dinner for my family. Mine was the Mojo pulled pork platter with YELLOW RICE & VEGGIES NO BEANS. I get home and there is WHITE RICE & BEANS. People make mistakes so I was like ok let me drive back and have them remake it. I drove back 20 mins with the incorrect food I received. The manager of the store replaces the YELLOW RICE in a little cup and says here. I asked if I can have the platter remade since the pork was now cold due to traveling 20 mins home and then 20 mins back. She refused to replace the platter and said she would only replace the RICE. That set me off. I left and immediately called corporate. The agent on the phone apologized for the managers actions and said they would take care of my concerns. I get put on a quick hold and then she asks me to download the pollo app so she could give me credit back. I download the app and she says she's putting $3.59 credit to my account for the RICE. I say really? What about for the cold pork now since I traveled 40 mins back and forth home. She then says sorry I will make it $5 for your troubles. Are you Effing kidding me? $5 for my troubles Now I have ice cold pork and CRUNCHY YELLOW RICE. This is by far the worst customer service I have ever dealt with in my entire life. Pollo should be ashamed of themselves. They could keep there $5. I will never go back. read more

Oh man. The service at this place sucks yall. It seems like its been going downhill but Ive been giving them chances. I went yesterday and every person there seemed incompetent and didn't know what they were doing. I drove home pissed because my order still came out wrong after I kindly told them at the window. Zero effort here. My salad wasn't full and had the wrong type of chicken, no dressing, there were hardly any plantains in my side order, and my cilantro sauce that I had to ask for was in two almost empty containers. The cashier seemed like she couldn't care less. Guys, if this is how the service is then the quality of the food probably isn't handled with care. I went to pollo tropical again the next day at the sunrise location and dealing with the people there was like a fresh of breath air. Fast and efficient, and full normal portion sizes. PLEASE do yourself a favor and do not come to the weston location. read more

Is incredible that you still keep the same girl in the drive through! She has an attitude, no kind at all and very disrespectful. I can't believe it ! I saw the other reviews reporting the same ! Good luck! read more

Out of chicken?? Waiting for it to cook at 6:30pm AYFKM!!!!!! Poor management for dinner rush. Very slow drive through line!! I LOVE the Food and the franchise, however this location puts online orders at a higher priority than drive through. (I could see them bagging about three orders before they started putting mine together). They also stopped selling brown rice which is very disappointing for those looking for healthy options. I still go, but always prepare to wait 30minutes in drive through line or order an hour in advance. Lowering to 2 read more

This Pollo location is right by my office. The line is very fast and not busy at all. The chicken here recently is always fresh and the employees seem happy to help. This is a big deal for drive thrus. Sometimes you go to a fast food drive thru burger joint and the guys ear and nose hairs are a mile long. PS - try the "Pollo Bites" it's like Boneless wings Update: Pollo lost a star for putting in the wrong sauce. I asked for Curry Mustard & got salsa. The Salsa is great and may get it again! read more

Pollo Tropical - Pollo Bites - basically boneless wings not sauced up. I eat it with BBQ sauce. - Fast Food Near Me - Weston, Florida

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Grilled chicken sandwich was like shoe leather. The new Cuban sandwich was mediocre with on off flavor. What happened to them, they used to be much better. read more

I used to like this pollo tropical but the last 2 times have been horrible. Tonight the chicken was dry and tastes 3 days old.

Ordered chicken. It came dry and burnt. Looks like it's days old chicken. Called customer service and I'm still on hold 13 minutes and counting. Disgusting service. read more

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This was my first time at this location and it was the worst . The food was great but the service was horrible. For some reason they closed the inside part at 4pm . There was only two people in line and they took like 15 min to take our order. To get our order another 20 min and they forgot two of the sides . They closed out all the doors and felt really bad ambience to enjoy our meal . In top of that the associates were complaining the whole time we were eating there. Don't recommend this location !!! read more

The worst place. The employees are terrible. The girl in the drive-through answered every question with huh and what, but just getting off a 14 hour shift and being so hungry I looked past that, I finally get my bag of food after waiting 25 minutes, open it to check if everything is there and the plantains are spilled all in the top of the bag. Looked past that and put them back in their tray while driving. Got home opened the bag to take everything out Only to find that, the balsamic tomatoes were spilled all in the bottom of the bag, I ordered a large soup and they gave me a small container half filled with soup. Is this what you're paying people 15 dollars an hour to do? read more

Pollo Tropical - Balsamic tomatoes Spilled all in the bag - Fast Food Near Me - Weston, Florida

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Wow I am in complete disappointment 730 this evening i placed my order of tropic chop they have No white rice they have no fried chicken meal only boneless pieces no corn couple of the flavors on the beverage machine did not work no onions no cheeseballs I understand they close at nine but that's an hour and a half away very unhappy with this place. I love to always say good positive things about every place I eat but when people are doing the job the owners need to know because I'm sure this is a franchise. read more

The fact that this location is open again is a crime. The management hasn't changed and it's still the same unappetizing food. You couldn't pay me to ever eat here again. It probably has rats just like it used to since nothing has changed. I love pollo tropical but this is the worst location I've ever been to. Pollo just needs to close this place up again before I end up eating a cooked rat. read more

After having spent my Saturday afternoon at a healthy place in the area, I was famished--genuinely hangry! So, on the way to my next scheduled visit, I thought I'd make a quick run-thru and try one of Pollo new pinchos: chicken and/or shrimp. They were out! How! Why! It was dinner time. I was forced into making a right quick switch to a Chicken Caesar wrap, which was prepared just like I like it! The service was what I've experienced here through the years, which isn't awful, but not friendly. Needless to say, I was disappointed that they did not plan ahead for the dinner rush, but I will come back again and give them another chance. read more

In case you guys haven't read the news. This place was shut down on 11/30/2020 for having rodents everywhere!!!!! Go google it and read for yourself. DO NOT GO HERE!!!!!! I was going to complain about the fact that every time I go here they ALWAYS mess up my order. Something is either missing or they just forget. But then I saw the news about them being shut down for having droppings everywhere on top of food and sodas and I decided I won't be going there ever again. Disgusting!!!!! read more

This pollo tropical was the WORST that I ever went to. Normally on a trip if we see a Pollo we stop to enjoy. Today we could not do that. Not only was the inside closed for today they barley had any ingredients. We ordered a crispy chicken sandwich that was a blackened piece of chicken between 2 buns. Nothing else! We wanted to get a side of Mac n cheese but they did not have it. No tropichiller, barley anything. It took forever to get out food from the DRIVE-THRU. And we waited forever for an employee to even begin with our order. So we will never be visiting this location ever again read more

Terrible. Terrible. Terrible. We will not be going back, ever again. The drive through service has been consistently terrible the last three times we've gone there. They are not carrying several things from their menu. We found a hair and burned 'something black' in our fries. Just DO NOT go here. This place is terrible. read more

We stopped eating Pollo Tropical for some time because the food was not great but we gave this location a chance and by far it's the best we've ever had. I'm not sure if it's the new management or not but if it is the case then they should travel to the other locations to teach them their top quality food. read more

Placed an online order. When I got there my order wasn't ready on time and they had no more pork and didn't bother to call me and let Me know BEFORE I got to the store! Very poor management! Go somewhere else if you can! Won't be coming back to this store!! read more

Order chicken & pork with rice, only got chicken. The rice portion was smaller than the piece of bread they gave me and I'm not making a joke. I just arrived home from a long road trip and I have to deal with this type of stuff. I didn't notice they were this many 1 star reviews, now I see why and I have no idea why they not doing anything to change this. Extremely disappointed. If you planning on ordering here, DON'T read more

Simply put, these people are scammers. I don't know what's happened to Pollo Tropical the last few years. They used to be such a great spot for a quick cheap lunch or dinner. Now, it's not quick, cheap, or great. It's the longest wait for "fast" food in the Weston area, they don't give you what you pay for, and the quality has gone down the drain. I stopped by a week or so ago to grab my mom and me some food on my way home from work. After waiting 20 minutes in the drive through to get to the speaker, I asked for the cilantro avocado chicken Tropi-Chop with tomatoes. The worker on the speaker told me that they cannot add customizations to a preset menu option. I told her I understood, and if I could get tomatoes on the side. She said that's not possible as they don't have an option for that on the menu. I again said I understood and asked if they could help me create a "build your own" Tropi-Chop with everything my mom wanted. She then said she couldn't. We went back and forth for about five minutes before she finally suggested that I could do a "build your own" Tropi-Chop, but the avocado would be extra. It was frustrating to go in circles for several minutes only to be suggested the same solution I had offered earlier, but I let it go and moved on with my order. I then asked for a side of fried Yuca for my mom. After that, I asked for the 1/4 chicken platter that comes with black beans and rice and two sides. She then corrected me and said that the rice and beans ARE the two sides. I told her that the menu says otherwise and she said no, that they just changed it and the menu is wrong. Not wanting to continue to argue, I asked then if I could get the three side option (which is more expensive) and get beans, rice, and fried yuca for myself. She said yes and told me to pull up to the window. After another ten minute wait, I finally got to the window, where I wanted another few minutes before someone greeted me. She angrily took my card and charged me, before slamming the window in my face. Five minutes later she comes back with the food and I had to ask for the receipt. She rolled her eyes and handed it to me and slammed the window shut before I could even say thank you. I checked the bag of food and immediately saw the Tropi-Chop had no tomatoes. I tried to wave her down for a few minutes and finally got her attention. She came back and angrily asked what I needed. I explained nicely that I needed my tomatoes, and if I could just get a little cup on the side that would be great. She responded, "I've had a hard day! Don't even try me!" And basically shoved it into my hands. After this interaction, I decided to park and check the rest of my food, only to see that the yuca for my mom had spilled all over the bag, I was missing my yuca, and that I didn't have sauce for either. I begrudgingly went inside, only to hear shouting and commotion from other customers. They were being treated the same way I was. After waiting my turn to speak to the women at the register, I explained that I was missing an item and sauces, and that I just wanted the food and then I would be out of her hair. She looked confused and told me she was new, and would have to ask. I understood and was waiting for her when the woman on the drive through shouted, asking, "What the hell does *she* want now?!" The cashier tried to explain but started getting confused and asked me to tell her exactly what I was missing. I did, and I made extra sure to say it as nice as possible as I did not want to make someone's bad day worse. The drive through worker then said that I should pay for the "extra" yuca, before the manager cut in and said to "just give it to her so she will leave us alone." The cashier and the drive through worker got my yuca, all while rolling their eyes at me and giggling between themselves. Then, they didn't have the sauce that is supposed to come with it, so I just picked another and went on my way. I don't know what I did to make them angry. I really go out of my way to be as nice as I can to everyone- you never know what people are going through. After talking to some of my friends, I came to find out that this is now the new normal for Pollo Tropical. It's sad; I used to love their food. Oh yeah, I also checked their online website. The rice and beans come automatically with the chicken, so don't get scammed out of food like I was. read more

I bought the shredded beef and the fry plantains, they were Very Stingy with the beef and high price too!

Went for lunch. 10 people in line and only 1 register open. Took forever to give my order. I ordered a regular tropichop and a side of fried yuca. I asked if I could get half white and half brown rice. Guy said he couldn't put it in but would explain to order maker. When he did she popped on him. She was the supervisor on shift. Busting on him while everyone in line is watching. Just say no and move on. Counter had a liquid spilled on it. The supervisor was the one preparing the inside orders. She placed 3 orders on the counter and never made any effort to clean it. Now to the food, the chicken was dry. Beans amd rice average in flavor. Added a lot of salsa and hot sauce. The yuca fries have changed (It has been awhile since I ate at PT). It used to be cut root now it is mashed and look like a chicken nugget. Fail! Disappointed with the entire experience. I guess that is why I haven't eaten there in a long time. I will not be back. read more

We were hungry and super tired from a trip. The service was good and so was the food. No complaints at all.

The outside may have gotten a face lift as well as the inside, but the service as still the same as before, very slow and bad. Well aware of the labor shortage too and still is no excuse. read more

When I pay for service and food I expect it to be delivered a certain way. They didn't want to grill the chicken for an extra period of time, their chicken is always soft and undercooked. The best part? Four sauces for two whole chickens. FOUR TINY CONTAINERS! The amount of common sense executed is painful. Will most definitely not be back to this location. I am typically a big fan of Pollo but I can find much better ways to waste my money. read more

Yesterday I went through the Drive thru to find a lunch for my family, I thought of Pollo Tropical because it has always been a good option at a good price, however after I made the order and it was delivered I went home and opened what I had bought it, it is nothing like what I knew about Pollo Tropical, I paid for some dishes that did not exist, the experience of being at my house and having to go out to find another lunch ... read more

Pollo Tropical - Rice with a few tablespoons of black bean broth, the presentation is not pleasant, horrible ... I do not recime it at all ...! - Fast Food Near Me - Weston, Florida

horrible experience smh literally watched them play in the back and literally told the person not to add something and he still did smh. Not the first time either read more