I'm obsessed with Pollo Tropical. My order is wrong frequently, but the food is so good that I honestly don't even care that I have to ask for it to be fixed. I will choose Pollo every day. This experience was worse than usual. Everything was so comically wrong that I felt like I was being punked, and we were the only ones in the restaurant. I ordered a chicken tropichop, but they gave me pork. When I asked them to remake it, they gave me no protein; they literally handed me a bowl of just rice and veggies. My mom's order was also wrong. The cashier was super nice and tried to help, but the employee getting our order together seemed super out of it and confused, to the point that it was bizarre. The whole experience was super weird. read more

I come here A lot for their steak tropi chop. I have never had any of these problems that the other people who have left reviews have had?? Andi have ordered at noon and late at night. My portions are big and i think the male employees at the drive thru are always very nice. They do make u pull to the other side but so what ur food comes!! Close to home and delicious. My go to. read more

This Pollo Tropical (Store 10223) truly saved the day. We needed last‑minute food for my parents' vow renewal after our original caterer fell through. Chris Ann (MOD) helped us place a catering order for 30 people and had it ready in just 45 minutes. She explained everything clearly, provided amazing customer service, and the food was delicious. Thank you for turning a stressful moment into a great one -- I'll definitely return when I'm back in Florida. read more

Located on the corner of Flamingo and Griffin Rd, this Pollo Tropical is tucked away behind the CVS. Ordered in the mobile app and arrived on time to get my order. While they have a section for mobile orders, my order wasn't there. The cashier was taking an order but it wasn't taking quite a while. I saw a box packed up and was pretty sure it was my order sitting there waiting to be bagged up. I told the cashier I was picking up a mobile order and she said just a minute. Another 3-4 mins pass and she's still helping the same person. Eventually she looks at the box and realizes it's mine, puts in a bag and gives to me. Beans and rice were tasty. Dark meat chicken was good and breast meat was a little dry in some areas. Was it worth $12, I'm not certain. Pollo isn't what it used to be read more

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When I pulled up to the drive through and placed my order for a half chicken (dark meat) platter with brown rice and corn, I was informed that they had "ran out of chicken." The employee then stated that I could get the Classic TropiChop with the brown rice and corn that I had asked for previously. After pulling up and paying, I was informed that they had ran out of corn too as I was handled my chicken and brown rice meal. I was so upset when I got home to eat and noticed that I did not have the proper portion of chicken normally served for this meal. Why would you take my money and sell me rice with a sprinkle of chicken?! I tried calling the store and can't get to speak with a person. read more

Pollo Tropical - Less than half the standard serving of chicken. - Fast Food Near Me - Cooper City, Florida

They messed up my order and they didn't give me a receipt to confirm what they charged. So I ordered a large tropi chop with white rice, black beans and chicken and a small choppy, chopped vegetarian with white rice, black beans, and only corn. Instead, I got a small tropi chop white rice, black beans, and chicken and a small vegetarian one with everything on it. read more

Pollo Tropical - Wrong order and no receipt - Fast Food Near Me - Cooper City, Florida

Why anyone would visit this location is beyond me. The ratings are 100% accurate and the employees and manager should be ashamed of themselves. 4 pieces of chicken breast in the tropichop. AVOID AT ALL COST read more

Pollo Tropical - This is the chicken portion they placed in this tropichop. - Fast Food Near Me - Cooper City, Florida

Don't bother placing a mobile order and expecting it to be ready when they tell you it will be. My order had not been started when I arrived ( at the time they specified ). Instead of working on my mobile order they took and filled the orders of the 5-8 people waiting in line. My order was finally prepared ( after I questioned them) and I received it 20 minutes later than the designated time. No more mobile orders for me! read more

Online ordered showed up and have to wait almost a half hour at least to get my food. Wow. It wasn't even very busy at the time

Placed an order and paid through the app, and upon arrival was told that my order wasn't paid for, and costed more than the quoted price in the app. Despite showing my Order Placed screen, the manager demanded I pay again at the higher price and ask my bank for a refund for the lower amount. I declined and left without food. Save yourselves the money and eat elsewhere. read more

I had a craving for Pollo Tropical for some reason. I remember I used to really like it in the 90s. It has changed. I ordered a 1/4 chicken with rice and beans. Nothing is great and nothing is bad. It is just there. The beans had little flavor. The chicken was okay. I think they need more employees working here. The staff looked overwhelmed. ...I wish they would keep their drink station cleaner. I ended up not even using my cup because it did not look clean. Sigh. I do like that they are right by CVS. That make it a very convenient location. read more

Apparently they have a timer, so they make you park even when no one is behind you. They then take a very long time for a normal order. Why have a drive through? No one was behind me...why do I need to drive and park??? Craziness! read more

This Pollo Tropical has a good fast drive thru. It is your classic Pollo Tropical, this location gives the goods, no issues.

The front staff is filled with illiterate kids that messed up every person in front of me order including mines lol

I wish I could leave NEGATIVE reviews. Don't even both sending a "customer appreciation" coupon! Pollo Tropical is a PURE waste of money! Never again will I waste another dollar here. I recently received three customer appreciation coupons for $5 off, thinking I can use them all in one shot which your seem realistic considering every time I visit I spend $30. I tried and was told I couldn't use them! RIDICULOUS! Why send those?!!! Are you kidding? To top it off, this is how my meals came!! I am LIVID at the service! This is disgusting! Mind you, I did NOT remove the cap from the beans... they came WITHOUT CAPS! They were everywhere and ALL OVER THE BAG! My advice? Save your money and visit LA GRANJA FOR QUALITY CHICKEN AND SERVICE. Save yourself the time and energy. Clearly, Pollo Tropical is incompetent and low quality. read more

Pollo Tropical - Fast Food Near Me - Cooper City, Florida

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The food is the best,was worthy take my family at lunch,fast service and the place is clean.

They ALWAYS mess up the order and it's never in favor of the customer. They have no chicken sometimes lol yes NO chicken or no rice depends on what day you go. They also never have sauces. Save the trip! read more

The food here is amazing one of the best plate of food I've ever had from a pollo tropical. And the service here is also amazing, would greatly recommend. read more

Where is the negative one star? Please refer to the photos. I do not believe a paragraph is needed to explain the quality of the food. I cannot believe they had the audacity to serve those "wraps" to any customer. I ordered on the app, arrived as indicated on the app, and still waited 35 minutes for the food shown. Customer service also terrible. I heard team members say they did not have any side dishes outside of black beans and rice. When I received my order and asked what about the side dishes I ordered that they did not have, they tried playing off that they had put it in the bag. I had to un-bag everything for them to see that they did not give me the sides I paid for. When I asked for alternatives, they informed me they only had black beans and rice. I asked for a refund and they wrote on a blank piece of paper that they owed me three sides because they could not give me a monetary refund. Who would ever go back to this location? Horrific experience. read more

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YOUR NOT GOING TO BELIEVE THIS!! We recently went to Pollo Tropical in Weston Florida, they got the order completely wrong and the chicken was way over cooked. So in trying to make things right, a nice corporate person sent me 5 coupons totaling 25 dollars. I thought it a grand gesture. The first time I went to use the coupon, I found out that I could only use one at a time. In other words a five dollar discount 5 times. HERE IS THE CRAZY PART!! The second time I went to use the coupon the drive through cashier says "Sir this coupon adds 300 dollars to your bill!!!! I said WHAT? It clearly says 5 dollar guest appreciation coupon. So I hand her one of the other four coupons I had left. She says "Sir this one adds 55 dollars", I was upset and I said forget it give the coupons back. What the heck Pollo Tropical. What kind of joke was that. read more

1.4 stars is too high for this place. It's been 30 minutes since we ordered and we are still waiting! There's only 3 people working. If you don't have enough staff to make and serve the food, then just close down. Avoid this place. read more

Waited 25 minutes for all my food to be cold. Ordered extra protein and did not receive extra protein.

After missing lunch and waiting at CVS for a loved ones prescriptions, I decided that the quickest dinner option was Pollo Tropical. The drive thru service went fast. I ended up getting two of the grilled chicken Cuban sandwiches. They were actually good and I will have to share a photo from the next time. They use Pollo Tropical chicken breast, ham, jack cheese, and pickles on panini bread. It was pressed, cut in half and wrapped in paper. They were still warm, the chicken was juicy and the ham, cheese and pickles added enough flavor to make it enjoyable. I didn't even care that they forgot the sauces I had asked for. We both agreed that we would get the grilled chicken Cuban again. read more

Churrasco tropichop. Yellow rice with veggies did not have veggies! They provided more to compensate by giving us more but the ratio was very off on the veggies.... I have never seen a bad looking pollo tropical yellow rice and veggies before. Churrasco was almost nonexistent! Even the black beans poison looked smaller :( Cilantro sauce cups were less than half filled. We will not coming back to this location. read more

Pollo Tropical - Tropichop minus churrasco, beans and tomato. - Fast Food Near Me - Cooper City, Florida

Placed on online order and decided to walk in 10 minutes early to wait. As soon as I walked in, one of the employees came up to the counter repeating-drive thru only while waving his hands for me to leave. It was only 6:50pm with3 cars in the drive thru. Below is the $14.99 churrasco dinner we received. What a joke. read more

Pollo Tropical - Fast Food Near Me - Cooper City, Florida

The website says open until midnight. I pulled in today at 5pm to encounter two cones at the drive through and an employee turning me away stating they were closed. After all the bad reviews I've read maybe it was best. Updating their restaurant hours may be something they should consider doing. read more

Pollo Tropical - a man standing in the middle of a road - Fast Food Near Me - Cooper City, Florida

I went recently and the staff looked so overworked, overwhelmed and I don't fault them. The fault lies with the owner who doesn't care about their employees nor their customers.. This didn't occur over night, this has been like this for 6-12 months. Then you have this customer care saying, we are sorry, we try to strive for... Don't apologize, make it better!!! read more

This is the worse pollo tropical in all of the area. The food here is always old the chicken is more like jerky or petrified wood than grilled chicken. Three times now I've asked for fresh off the grill chicken all three times I've gotten dried up over done chicken that's inedible. Today was the last time I use this store and I recommend you drive an extra 10 minutes to the one near pines mall a much better store. read more

Pollo Tropical - Dry old chicken I threw out - Fast Food Near Me - Cooper City, Florida

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Soooo bad, no chicken, no sauces, no food. Wait 20 minutes and they are out of everything. Workers don't care. Had to ask to get my credit card back. How is this location still open?? Please close so something good can open here. read more

The only reason i was waiting in line for 40 minutes was because there was a car in front of me and a car behind me. They said they were short staffed so the guy taking the order would make the order while taking the order since no one is there. I felt bad for the worker there he gave good customer serviced but the restaurant is terribly structured and needs to get it together. read more

This place is a total mess. But somehow the Spanish lady that is a manager is holding the place down from falling apart. She has no one to back her up all the employees are slow or can't get it right. The 4 stars is for the manager that hasn't gave up and is holding this place up from a total disaster. She's doing a million things at once I really feel bad read more

unsanitary, flies everywhere. workers were on their phones and always taking breaks even though the restaurant was packed. When I finally got my order it was incorrect so they had to redo the entire thing. Took like 40 minutes just for 2 Tropichops. Don't recommend this location. read more

food is not good here anymore and staff needs customer service training. both the drive through and counter services are really lacking in quality read more

I never thought it would happen, the Pollo Tropical in Cooper City redeemed the entire company, at least at this location. The staff was professional, with a can-do attitude. The quality of the food exceeded expectations since my experience at several other Pollo Tropical restaurants has been extremely disappointing. The restaurant on Commercial Boulevard near Pine Island was the rock-bottom worst. The Davie location on University Drive was just bad around. The west Sunrise Boulevard location, near Sawgrass Mills Mall, would rate a 'D,' which is a passing grade but who brags about getting a 'D' on their report card? I do recommend the Cooper City establishment any day. read more

After a 10 minute wait in the drive thru the voice on the other end sounded hurried and bothered. Finally when I get to the window while waiting I am looking inside and can see the trash cans overflowing with trash all over the floors, prep areas messy and dirty. By this point I am really considering wether I want to eat from this place or not. So I see them bagging my food and when she picks up the bag to hand it to me it was dripping at the bottom. When I pulled up to see the counter next to the cash register where she placed my food to bag it had a large puddle of some brown liquid. That was it! I was grossed out by how disgusting this place is. By the way the woman who handed me my food was the manager. Not only was she rude and unwelcoming but a nasty manager that keeps a disgusting dirty establishment. I had issues at this place before unfortunately it is the closest to my home but after tonight I will never ever go there again. If they are that nasty with the cleanliness of the restaurant then the food prep is probably the same. What a shame! Pollo Tropical is one of my favorite places for a meal, this particular store is a disgrace to the franchise. Disgusting! read more

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I usually don't like leaving such few stars but this place really deserves it. Obviously the DM doesn't care because they've been getting horrible reviews pretty much since day so they apparently aren't concerned about changing things up. I went with my husband and the chicken was dry and the place was a mess. The workers very slow they don't seem to be in any rush to help the customers out and thrir attitudes are all absolutely horrible. When I mentioned that the cilantro sauce was empty, the girl actually rolled her eyes before having someone come over to change it. Also, while we were there another customer came in from the drive-through and got into a screaming match with the manager who was very rude to her. I know we will never be bringing our business back there, they don't deserve it read more

The hispanics they have here now is rude asf. I use to enjoy coming here but i wont be back.

This is the closest pollo to my house. They've broken so many sanitation rules. I've called to complain with no response. The first time I tried to complain I ordered the quesadilla salad. I got home to find my salad dripping in water. My salad consisted of only lettuce, chicken and beans. They forgot all the ingredients and the quesadilla. I just went right now because my brother wanted to go. We watched them clean the restaurant and pack his food without changing gloves. Then we watched them take our food back and put the ingredients back in their containers. Spoke to the manager and she seemed to find everything t This is the dirtiest restaurant. Needs to be shut down. 3/31 update: the response from customer care is underwhelming as well. I would appreciate to hear that you're taking action to resolve this issue rather than pushing more work my way to email you the same paragraph you read on yelp. How about you visit your location to see how dirty it is and implement training to your weak staff? Thanks. read more

Terrible, I ordered a Tropi chop. The rice tasted so bad. I got a sample of chicken mind you the Tropi chop it's self looked like a sample. I was stilll hungry after words I felt like going to another Pollo to get another troppichop. I eat at Pollo 5 days a week, different locations. I've never had this experience. Terrible, the workers let's not even get started I was so nice to them and they wouldn't even talk to you back, it's highschool kids that are on their phones in front of you. read more

THE WORST POLLO TROPICAL! Rice disgusting and hard. Sloppy food. Always out of everything. Do not go to this location if you value your money and time. read more