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    Pollo Tropical

    2.2 (165 reviews)
    Open 10:30 am - 12:00 AM (Next day)

    Order Pollo Tropical Takeout or Delivery

    Pollo Tropical Photos

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for groups
    Good for kids

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    My online order specified a gluten sensitivity, but my meal came with bread. I can't eat this!  Do better.
    Teresa V.

    I ordered my meal from the online ordering option. I specified that I have a gluten sensitivity, but they put a roll in the meal. I can't eat this. I called customer service but was on hold too long, and I had to hang up. Do better Pollo Tropical!

    Ceiling

    Food: Average. Decent for the price and it's a good alternative to burgers and fries when you're in the mood for fast food. Not very hot though. Service: Average. Employees are friendly in general but this particular location is charging customers for rice and beans separately although the posted menu states that rice and beans count as one side when ordered together. When I brought it to the attention of the person taking my order, he said the company needs to update the menu, it's old. So I checked online and when ordering online, rice and beans are still shown and priced as one side, not two. Ambiance: All of the booths have mildew on the headrests, food/crumbs on benches, multiple leak stains on ceiling. I will not order from this location again.

    On the pic... Roast "pork" (fat) dinner.
    Ricky N.

    Worst experience ever. First my $50+ order arrive cold. Then it was missing two items for which I paid. Then my pork was literally over 50% inedible fat. I tried calling 3 times to which it just went to voicemail, even on the new order line. Stay away from PolloTropical. Quality and customer attention was terrible. This was not the first time they've served us wrong... but for sure will be the last. Taking my business to Las Palmas; a little more expensive but service and quality are far superior. Man I miss the old TropiGrill.

    1/4 Chicken Platter
    elisabeth g.

    My parents and I just came to eat for the military promotion, I presented the texts to them, their id's and neither employee understood they did kindly give us 20% off but did not understand what the text message was offering. Also the food was delivered but we've been coming for over 25 years and this is one of the smallest meals we've ever received protein wise. I appreciate the thought behind the promotion but your stores are not executing it . There was a very large line building behind us and only one young man on register so we did not want to cause a stir but I wanted to reach out to you and see if there was a way to refund their meals and to see about educating your employees about ongoing and upcoming promotions

    Pebble (rock) in food

    The first time I tried the food here, I loved the food! I got the tropichop bowl and the tres leches. They got my order right and it tasted delicious, so my expectations were raised. The next time I went, they missed my sauces, still it was good. The next time, they gave me onions instead of peppers, and there was a hair in my food. I was able to switch it out and it tasted fine. I still had high hopes, so I went again and not only did they miss my black beans but there was a pebble in my food. The tres leches had always been promising (except for one time), because it's packaged, but I'm very disappointed and sadly I don't think I'll be returning.

    Not enough rice. I had more of an empty container than food.

    Sooooo disappointed. I ordered online - when I got home, food was not hot I ordered 2 sauces - only received 1 sauce. The most disappointing thing was the steak, I received 5 little short scraps also not enough rice. I should have checked my order before I left the store - won't be going there ever again. This store is only 7 mins away from where I live, I will definitely travel elsewhere to another location.

    Topped tostones with roast pork
    Mindy M.

    Be prepared for a wait in the drive thru. I can eat plantains everyday, and had to stop by while I was in the area (visiting the outlet mall). I normally get the sweet plantains, but I noticed they added topped tostones (green plantains) to the menu. They did not disappoint! The roast pork was garlicky, contained onions, and had a sauce drizzled on top. My best guess is that the sauce was mayo-based. Writing this is making me crave them all over again!

    Half empty rice

    Just did drive thru and the service was slow chicken had hair and rice was half empty! This is pathetic. You have one job and can't even make sure food is at least presentable and edible! Manager or corporate needs to do something about this location. Make sure food and safety comes by to monitor everyone wearing hair nets or something.

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    2 years ago

    This place was so good and affordable!! :) the chicken' wasn't dry like other Spanish spots around 4/5 stars

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    Rice N Beans Express - Maduros - fried sweet plantains are a side

    Rice N Beans Express

    4.4(19 reviews)
    1.0 mi

    This restaurant is the first stop of our three restaurants night. Rice n Bean has a mother store…read morenot far from here. But I like the express better because the price range is better suited for the consumers. We got the Pernil pork and the rotisserie chicken. The Pernil pork comes with several slices of crispy skin. The skin tastes good. The pork also cook well. The rotisserie chicken marinated to the bone. Meat has flavor on all levers. Overall is good choice and affordable. Good Latin choice in the area.

    So excited that Rice N Beans Express is now open. This location not far from Tampa Outlet Mall in…read moreLutz. It's on State Road 54. The first Rice N Beans location was in a modest location and then it became a big restaurant in Wesley Chapel. Now they have this new location which is closer to their first location. They serve rotisserie chicken here and other dishes depending on the day of the week. This is a Puerto Rican restaurant. They do not have mofongo. You can find that at their restaurant. Here, I would definitely say to choose their chicken. It was so good and flavorful. We ordered the full chicken and it included two sides which we chose arroz con gandules and Maduros (rice and sweet plantains). The chicken was our fave for sure and we would definitely get it again. The service was very friendly. I came late on Wednesday night. They close at 7 and it was about 6:45. I picked up a menu and came back the next day. Glad I stopped by and tried the chicken. It was great. There are many chicken places opening up around us, but it's fried chicken. This is roasted chicken. I love Puerto Rican rice arroz con gandules, but I'd ask if it's newly made. I didn't think this rice we had was as fresh and it didn't have much flavor. I would try the rice again if I saw they just made it! This area is becoming a Latin crawl for food. Go to Kinka's for breakfast or dessert, Cosita Rica's for empanadas or soups, and Rice N Beans Express for chicken!

    Photos
    Rice N Beans Express - Arroz con gandules - rice is a side

    Arroz con gandules - rice is a side

    Rice N Beans Express
    Rice N Beans Express

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    Chuy's - QUESO - Blend of melted cheese, Green Chile & Ranchero Sauces. Add seasoned ground beef, guacamole & pico de gallo.

    Chuy's

    3.9(619 reviews)
    0.2 mi
    $$

    Great food & service! Always a fun experience!…read more Waitress was fantastic & so much fun!

    Let me clarify first, our waiter deserves 5 stars and he was great…read more CHUY's: a Pathetic attempt at Mexican food The food is a 1 star though. Honestly, hands down the worst attempt at Mexican food I've ever had. This place honestly is a disgrace to Mexican food. The salsa was pathetic, no flavor and tasted like plain tomatoes. The second "salsa" we were told is a house favorite. It was literally a cold tomatillo ranch, gross. I got 2 ground beef enchiladas with Tex mex and a chili relleno. The enchiladas were not good but were also not the worst thing ever. The chili relleno however, tasted like a frozen pack of TGI Fridays mozzarella sticks from the store. No joke, you could taste the freezer burn on them. The beans were watery and had no flavor. The rice, you could easily tell has been sitting in a fridge at least over night. It was dry, hard, and also had no flavor. It amazes me these restaurant owners want to have a successful business, but insist on cutting corners and not making fresh food. Your food sucks and I won't be back. I wouldn't even let my dogs eat this food. Harsh huh? Simple solution, make your own food. If you want a successful restaurant, make your own tortillas, cook your own beef, make your sauce fresh everyday, shred fresh cheese, STOP CUTTING CORNERS. Any person with a good palette can clearly tell everything has either been sitting in a freezer or a fridge over night. The ambiance is also quirky and I'm not sure what themes they're going with. Woods, bricks, dogs on the wall, 90's color schemes, it's just not it. It takes me 5 minutes to make great food at home, I'll never understand why restaurants can't do the same. This is the type of place you see on a Gordon Ramsay show that he tries to save. My taste buds will never forgive me for eating here, don't make the same mistake.

    Photos
    Chuy's - GUACAMOLE - Fresh avocados & Salsa Fresca, all mashed up.

    GUACAMOLE - Fresh avocados & Salsa Fresca, all mashed up.

    Chuy's - PANCHOS - Tostada chips, refried beans, cheese and your choice of fajita chicken, fajita beef or seasoned ground beef.

    PANCHOS - Tostada chips, refried beans, cheese and your choice of fajita chicken, fajita beef or seasoned ground beef.

    Chuy's - QUESADILLAS  - Flour tortillas stuffed with cheese, green chiles & onion. Served with guacamole, sour cream & tomatoes.

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    QUESADILLAS - Flour tortillas stuffed with cheese, green chiles & onion. Served with guacamole, sour cream & tomatoes.

    Pollo Tropical - chickenshop - Updated May 2026

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