Everything was great from the register to manager to dining experience. Raquel was especially helpful as well as the crew.

We come here very often and the food is always pretty good. The chicken soup is so good. It has Yuka, plantain, chicken and corn. Their Yuka fries are good too and the flan is nice. The chicken is dry sometimes but it's still flavorful. The beans and rice are ok I really like the red beans but they don't have it anymore. They only have black beans now. Their sweet plantains are also good. Honestly, there isn't really anything that I've eaten there that I wouldn't have again. The roles are probably my least favorite as they don't really have any flavor to them. It's just like a hamburger bun. We will continue coming here to eat though because it is something quick and easy for us and the locations are usually pretty convenient. We never really eat inside. It looks clean and well lit in there but we just always take the food to go. read more

Pollo Tropical - Outside menu - Latin American Near Me - Orlando, Florida

As a Miami girl, we LOVE Pollo Tropical. But for some reason, its not the same up here in Orlando. It has a little less seasoning than I would like. However, food is still good. Service is quick and they always make sure I leave with everything I ordered. Ambiance is pretty standard with all other Pollo Tropical locations. read more

Pollo Tropical - Half chicken Dark with Rice and Beans - Latin American Near Me - Orlando, Florida

Filthy nasty and disgusting I'm sorry went into to the men's restroom and almost hurled NOT taking a chance and eating here I hate posting bad reviews but you are going to get people sick read more

Service was bad... I put in a large 20 person online order for my office lunceon at 10:00. I scheduled for pickup for 12:30 and they didn't start making my order until I walked in the door at 12:32. I dont understand why they would wait that long. They had another large order ready and made ahead of time that sat on the counter my entire wait. As of right now its 1:15 and I still havent be able to pickup my order. I would not try and place large orders at this location. read more

Orders are never right, they cancelled my catering order 1 hour before it was due. Chicken is dry. As I read your reviews, I noticed that all were negative when are you going to wake up!!!!! read more

I ordered my food online it said it would be ready by 608pm I get there at 611pm and she said it wasn't ready. It was raining so I was in the drive thru she told me I needed to come inside cause they were busy and it was going to be a while cause there was 2 orders in front of me. I go inside and then all of a sudden my food was magically there when not even 1 minute had gone by. She said she had it there along. That bitch just wanted me to get soacked in the rain. I didn't say thank you when I got my food and she got mad and screamed very loud "you're welcome" 3 times. I'm Never coming to this ghetto pollo ever again. read more

The girl you guys have at the drive thru has an attitude problem. I simply wanted my food on a to go plate and she acted like it was the end of the world. Her attitude was horrible. She acted as though I was asking her for money or free food. Since she didn't give me a to go plate, I then asked her if I can get a tropichop so I can get the bigger plate. The look on her face was as though what I was asking was so inconvenient. Not only did she not say thank you as she gave me my food, the unprofessional demeanor on her face was disgusting. Do better Pollo Tropical. Put someone pleasant to take customers order. Not someone who has no customer service skills or a personality. The employees name is Yuliza. read more

superb service and delish food mgr NoemI runs a great store!! very clean and neat Employees are so courteous Lots of chiicesnin lake non abut this place is great read more

We demand the closure of these establishments due to the subpar working conditions and questionable food quality. The recent incident in Miami, where me and my girlfriend fell ill after dining there, is a testament to the need for stricter regulations. She planning to pursue legal action against the business read more

Decided to venture out and try something different. Had a platter that came with grill chicken, steak, sausage, plantains and rice. I love the grill flavor of the meat. Was not sure about the plantains at first but they were good. Love the black beans. read more

Pollo Tropical - Grillmaster trio - Latin American Near Me - Orlando, Florida

Food, especially chicken needs to be seasoned and done properly. Training needs to be given to chefs on how to make chicken like the authentic tropical/ Caribbean chicken they're promoting. Canned beans need to stop being served. read more

Food is good, friendly staff. My only complaint is that paper napkins are not set out, so customers have to ask for a napkin which is unsanitary. The staff is handling other things like trays, money etc and then touches the napkins to hand to customer from behind the counter. This defeats the purpose of napkins being placed in a pop up container. read more

horrible.!!! I went inside and the line was long as the drive thru. cashier took the orders and went in back to socialize with the manager. 5 people on the line and 2 people at the drive up window, but no one making the food for inside service. all the food was being prepared and made for the drive thru window. The serving line was a mess (food was scattered everywhere).! The cook used the same gloves to get meat from the freezer to place on the grill and still used the same gloves to chop up the chicken for the customers (he never changed gloves)! I waited 10-15 minutes for chicken inside along with others in line. The restaurant on Colonial Drive is horrible and terrible customer service. read more

The food has great flavor. However, this location regularly misses on the details. For example, the first time I ordered, they completely left out all of our sauces. The next order, even with me adding a note to please check the sauces, they included 5 random sauces that didn't match the six we requested (and were part of our meal, not something extra). I was also extremely disappointed when I ordered two add on chicken breasts. The photo when ordering showed two full-sized chicken breasts as you would expect. What can in the order was less than half the size (in the photo) I have a feeling that Pollo Tropical has locations that do a great job. This one does not. read more

Pollo Tropical - Two tiny "chicken breasts". - Latin American Near Me - Orlando, Florida

Reviews were bad but have to say the experience was great for me. Stopped by this Pollo Tropical after a long day at Disney and the food was ON POINT! We went with the 1/2 chicken family special with an extra side of Yuka fries and planato maduro. YUM! The food was delicious! Please open a chain in OMAHA NE!!!!!!!! read more

Just depends who's working... the service there is funny. If they don't want to make it they say they are waiting on a delivery "out"

I cannot believe this is a pollo tropical sandwich, the only enjoyable thing was the service, but this was bad. It tasted exactly how it looked. read more

Pollo Tropical - grilled chicken and cheese wrapped in foil - Latin American Near Me - Orlando, Florida

See all

The food always tastes amazing however the customer service is horrid. The drive thru workers are just terrible and always have an attitude for no apparent reason. It makes it such an unpleasant experience. read more

So I'm not a regular but the few times I've picked up food there my order had lots of flavor. However, they stop selling the best coleslaw (in the area) and today I ordered two piece. Those two pieces had as much meat as a grasshopper, come on really? I asked the lady on mic, are your portions large, medium or small, she replied "they're good size". In whose book (sarcasm). read more

Corporate needs to get involved and overhaul the entire team at this location. Every single person at this location should not be there serving customers and definitely should not be representing the Pollo Tropical brand. Recently relocated from Miami - there's a common standard from pollo tropical that is expected but that's definitely not the case at this location. The staff is rude and disrespectful - they shouldn't be serving customers. Like many others have mentioned they make your order wrong and have no decency to fix it. I actually sat inside to have dinner with my family and every one of our meals were wrong. I mentioned it took it back and instead of apologizing and trying to fix. The entire group of employees laughed like if it's done purposely. What a shame! Very embarrassing for any visitor coming from out of town. Do yourself a favor and skip this location. read more

Absolutely horrible. I ordered food around 3:30 for a 5:00 delivery. I received a text that the food was delivered at 4:45 which it wasn't. Spent over 30 mins on the phone with someone to tell me the food will be delivered in 15 minutes (which it wasn't). Received another txt from Uber eats to track and over an hour later, the driver keeps switching and I have yet to receive my food. read more

Horrible service!! Cashier Tatiana has a horrible attitude!! Screams at customers!!! Please do something about this! Is so unpleasant to bring your family for a nice dinner and have to deal with rude customer service. It ruined my dinner. She screamed at us twice for no reason! We asked her if this was our food at the counter top she said idk then she screamed yes is your food. Then all Employees left. They left the front unattended. Then to top it off they started closing the dine in at 9ish. Please do Something ! read more

I used to really like this food but the last couple times I went, 1 different locations, the food was terrible. Quality is gone. Will never go again. read more

I'd like to start this review by saying, I'm not the type of customer that only writes a review when they have a complaint. Please, take a look at my profile for reference. Walked into this Pollo Tropical tonight (well, technically, last night) at approximately 10:50pm with my lady. We've been to this location before, & while we've never experienced extraordinary service, no prior visit has been as horrendous as this. As we approached the counter, we weren't greeted for at least 30 seconds, though there were AT LEAST 5 workers behind the counter. Finally, one of those workers in the back behind the grill acknowledged us & alerted the others that we were there - one of whom appeared to be a manager, who said "hello," but seemed more interested in completing his inventory list, or perhaps his closing checklist. A young lady, who obviously would've rather not have been inconvenienced by our presence, approach the computer & asked us if we were ready to order. My lady needed another minute to decide, so I let her know & apologized for not being ready. No counter of "please, take your time," or even a simple "no worries" was offered. After a few moments she came back to take our order. "To-go?" She suggested. As if dining in wasn't an option. We knew the restaurant was open until midnight, so we chose to dine-in, although that, apparently, wasn't an option according to the option we were given (or should I say, "according to the options we WEREN'T given") by the cashier. ..Eventually, when we got our food, it was already in to-go containers, (as shown in the photo below) as if to say, "we know you said, 'for here,' but we'd rather you go." Then, after finally getting our food & sitting BACK down (because we'd been sitting there for about 5 minutes before our food came up), an older lady who had just begun mopping the floors, hissed at us! (I only say "hissed" because I don't know how else to describe the sound she made to gain our attention.) Apparently, she didn't speak any English, but had communicated through hand gestures that she wanted us move from where we were sitting, at a table in the middle of the dining area to a booth by the door so she could finish mopping. Although a bit irritated, we politely adhered because we knew she was just trying to finish her work in order to go home at a decent time. When we finally decided to leave at 12:02am, a friendly staff member held the door for us & told us to "have a great night." Honestly, I wish I would've gotten those two gentlemens' names: the one who held the door for us - he had dreadlocks & a 5 o'clock shadow - & the cook who greeted us & pointed out to both the cashier & the manager that we were there - he had short hair & a low-cut beard, (he should be managing the place, if you ask me). Those two points were about the only pleasant parts of our visit. That, & of course, the food was good! And those are the only reason I didn't give this review a 1-Star. read more

Pollo Tropical - Latin American Near Me - Orlando, Florida

See all

This is the worst place EVER. The minute u walk in it smells of some weird chemical cleaner. The staff is clueless. I got my food and someone else's. When I tried to tell them they looked at me like I was an idiot. The food was worse than disgusting! The avocado was hard as a brick and it was a half of an avocado not sliced or anything just thrown on top of some hard rice!! The Cuban sandwich was inedible. This place is terrible. Would never go again. read more

So disappointed in this location. The last several times i have ordered my food has been wrong. Tonight had to take my meal back because i ordered, and paid extra, for all white meat that was a mix of white and dark. Told i would have to wait for the white meat...i did. Then, get home and my mom's large chicken bowl had very little chicken and no beans even though it was ordered all the way. White rice was gummy. This was a favorite place of ours but I'm done for a good ling while. Hope they get it together. read more

Oh my where do I even start. I am from Miami, I am a regular customer in Miami. Came to Orlando to visit happen to stop by this specific restaurant. And just to start off. As I was waiting for my food to gentleman had his mask half off it was not covering his nose at all the mask even fell sometimes below his first lip he did not care To move it back up. He then kept instructing me to stand in the spot due to the 6 feet rule. Which I completely understand but I found it kind of odd that he was telling me to follow guidelines when he wasn't following it himself. He was also touching literally everything and anything and did not change his gloves not ones. He also had absolutely no sense of urgency. To be honest with you he seemed kind of high for not wanting to work at all. Are usually really hate complaining but I had to ask to speak to a manager. The manager WAS absolutely wonderful. Usually managers give an attitude back to the customer or don't do anything about the situation at all. She immediately told him to put his mask up and to change his gloves she was absolutely wonderful she then checked on my food to make sure that it was coming out. It seems like she had a handle on things just a really bad apple in the bunch I guess when it came to that gentleman. Today is March 2, 2021 I was at the store around 12 o'clock Again my bad stars are not due to the manager. I had to give a little star due to the no mask and no gloves changing especially during the sensitive time that we're in. read more

we ordered from door dash. we ordered extra sauces at a cost of 2.20 and Caesar side salad 3 dollars and something and side of plantains 3 dollars and something and not delivered in order. Regardless of ordering on DoorDash this location has horrible customer service (horrible attitudes every time we go) they never have the order correct when you go and order there. there employees should think how would o like to be treated as a customer and maybe that will change things highly doubt it but always looking forward. I called corporate and they left a voicemail if I need anything to call back! if I didn't have an issue or problem I would've not called! read more

This restaurant does not deserve any stars, one star is a complement, from the moment you set foot on this place you are welcome by attitude, the only reason I visit this place is because my bother in law suggested to meet in this place to see my nephew, I placed the order and the cashier was really upset because I ask questions about the menu, after that the order took about 10 minutes to be ready I don't understand why it took so long since they have the chicken already pre cook, the food was nasty the chicken pieces were tiny and dry the only thing that was kind of ok was the white rice, the soda machine was broken, and the person cleaning the table had the worse attitude of all. Not a place I will visit on my own terms. Avoid at all cost!!! read more

Pollo Tropical - Inside - Latin American Near Me - Orlando, Florida

See all

Enjoyed the rice salad. I asked for it without beans and they complied with my need.

Wow! I looked at reviews after trying to visit this location and they are spot on. I would give half a star, if possible. I've been here before and it was ok. I remember the service being pretty decent. Well, today, when it was raining cats and dogs, as it does in Florida, they were NOT decent. We went through the drive thru and my mother, who was driving could not hear them. Plus, the covering is way too small and you get completely drenched at the machine. We decided what we wanted and pulled to the window where the worker did not even open the window, had her arms crossed, and had a pissed off face as if SHE was the one getting wet and inconvenienced. She motioned that we needed to go back around and order at the machine. There was no one behind us. She could have taken our order at the window. We decided to take our business elsewhere. We can do without the attitude. read more

The rudest staff I've ever encountered, the lady on drive through had an attitude the second we started speaking. The yuca is inedible, they forgot our 2 empanadas so I had to wait 15 minutes inside for 2 completely black empanadas that were very clearly burnt but these employees are too incompetent to care. read more

Pollo Tropical - Inedible beef empanadas - Latin American Near Me - Orlando, Florida

Wish I had read the reviews. Just don't go here. It's terrible food with even worse service.

If I could give 0 stars I would. Never have anything on the menu besides white rice and chicken

Good food. Great service. I was missing an item and the manager was nice about it. Thank you

Great staff huge shout out to Chris and the staff tonight who went the extra mile for me and answered and tended to all my needs and made dinner right 5 stars!!!!! read more

This pollo is the worst in Orlando they don't know how to cook and they're always messing up my order literally always. Bad experience every time I try I'm literally going to go to another location from now on can't deal with these young playful stuff playing over my food. And I'm always missing items. read more

I've been going theRe for awhile and let me retells you they can never get my order right The Chicken is undercooked raw all the time I ask for well done past years and never once you get your order well donee There chicken Is raw all the time the employees suck there not all just the ones that can't get my chicken well done They want to kill you with Undercooked food read more

Great experience today. I tried the pinchos and hey are great. The shrimp and spicy chicken are my favorite. read more

Pollo Tropical - Latin American Near Me - Orlando, Florida