How come nobody ever answers the phone? You sit on hold EVERY time 3.5 mins until the automated message tells you to leave a message. They never call you back either read more

If I could give 0 stars I would. They kicked us out of the "restaurant" because my 4 year old was having a tantrum. I honestly think this was because of us being Hispanic. This felt very racist. If it would have been a white kid crying I don't think it would have been a problem. The manager I suppose she was, told us if we could "quiet him down" if you've ever had a toddler you would know there's no way of them crying at a lower volume. It's stuuupid! Did she think I wanted him to be crying? One of the employees gifted him a cookie, my 4 year only child was upset and frustrated and told the employee he didn't want the cookie. She was so offended that my 4 year old rejected her cookie. I will be getting a lawyer involved as they humiliated us and discriminated us in front of the whole restaurant. The employees are so rude and I don't understand how at a "pollo tropical" there's not 1 Spanish speaking person. TRASH TRASH TRASH. RUDE AND RACIST. read more

Let me start by saying everyone I encountered here was pleasant. But the manager with the ugly box dyed red hair and about 100 pounds too big for her britches was absolutely a disaster. I've never been addressed or had a manager act the way this woman did. As a manger you have to hold yourself as an example for those working under you and I believe she very much should be demoted. She doesn't seem to be an asset to the company or i wouldn't have gone out of my way to write this review. But everyone else BUT her working on 12/29/2020 at 8:21pm was AMAZING! read more

I'm very disappointed that the sauce bar was removed for customers. This makes it very inconvenient and it makes it feel like you have to beg for the sauce; especially when it's busy. It's annoying for the workers and for the customers. Put it back read more

The behavior by your employee in this video is not acceptable. This was not my experience but I have experienced extremely RUDE customer service at this location and will never visit this location again. However, the events in this video need to addressed and corrected IMMEDIATELY. https://www.facebook.com/Jarihd.Nosnibor/posts/1532403946806139 read more

I was really not impressed with one of the employees at this Pollo tropical in the drive-through. My kids had just tested positive for strep, so we were all wearing masks and I didn't want to roll my window all the way down just to be cautious. The lady that took my order was really nice and then I got to the window to pay and I asked if she had to hold my phone because I didn't want to hold my phone for Apple Pay just in case I could get her sick. She freaked out ran to her manager said she wasn't gonna serve me and it was this whole ordeal, which made me feel like a leper. She also said, why are you even out of the house. Unfortunately I needed to get my kids food and I thought this would be a good option and I was left. Feeling really upset for no reason. you're welcome for wearing a mask. You're welcome for being cautious for your safety. All you had to do was show a little compassion. I was not touching anything or you for your safety. Thank you to the manager that helped me pay and handed me my food. read more

The chain is a great chain (love the food), but this branch needs to either be shut down or restaffed from the ground up. I've never interacted with a more disgruntled group of employees... they ALL seem to be in perpetually bad moods no matter what day of the week you go. No matter what time of day. They don't just look crabby - they take out whatever internal frustrations they are having all day on the customers. I'm not the first to say that they were ridiculously rude to their customers. Side note: they have ran out of chicken in the middle of the day, in the middle of lunch more times than I can count on one hand. Dude. Pollo freaking MEANS chicken. How are you running out?? read more

The worst ever!!! Food came out cold when it finally came out. Staff was rude. A group of 5 teens came in and sat at a table. All we're charging their phones. Playing loud music, making lots of noise. Not one of them ordered anything, they brought in their own food from CVS next door. Don't bother!! read more

If I could rate zero I would. This place is always out of something and their portions never equal same orders. The people are rude as well. I also went in to get a drink that was not added to my order and saw how filthy it was. Clearly they're not taking care of this place. It's the worst location for Pollo Tropical. One of my favorite restaurants but in my hood, no good. read more

Good cheap food. Rice and beans, mashed potatoes, chicken, corn. Bought a family meal for like twenty buck or so and basically we ate good for the cheap buck. I would go back. This sauce I had idk what it is but it's red and it set the food taste up a notch. read more

Where do I start? I've had multiple bad experiences with this particular store. I should've know better to try again but it was one of the only options at 1035 pm. I got in the drive thru line at 1035 pm with about 5-6 cars ahead of me. I didn't get to the order screen until 11pm exactly (they close at 11). At that point there were at least 5+ cars behind me. They lady comes across the speaker telling me "Hi welcome to Pollo Tropical we are closed sorry" so I replied to her that it was unacceptable to leave all these guests just waiting for no response this whole time. I told her that somebody should've come out to cut the line because cars continued to get in line. She responds by saying "there's no food left we can't serve you anything the food takes 45 minutes to prepare we cannot offer you anything, sorry." I am a chef by profession, bone in chicken doesn't take 45 minutes to prepare. Anyways, the Scheer fact that she spoke to me in that manner was shocking. I advised her that I too handled food for a living so I understand how preparing foods go. I proceeded to ask for the store managers name which she wouldn't give to me. This is unacceptable in hospitality. The leader of that shift should've stepped up & intervened in the drive thru. But the store collectively wasted 7 minutes between each car just so that they didn't have to serve us all. What kind of business does that? I'm sure the owner would be ashamed. The very you reason they have a job is to serve people. To attempt to control how many people you serve is not part of your job. I feel taken advantage of. I am disgusted with such food service employees. They have no business being in hospitality whatsoever. Take your lack of skills to a different job because people need to eat. If I were any customer wanted pollo, I would highly recommend any location other than this one. Heck I'd even rather go to Burger King. read more

All the reviews here are correct. They can't handle large crowds. Took 30 minutes to get my food. The tostones were not cooked correctly. I can't complain about the rice beans and chicken as they were good but not worth all the wait. And like some reviews said, the employees in the back were slow and talking about personal stuff. I will still go to this chain, but not this one. read more

Horrible service!! The drive thru is so bad and the guy at the window was not nice. He did not greet us at all. They look like they did not want to work there. Do not go to this polo tropical location. read more

I keep on coming back for the Vegan Wrap with white rice. It's priced affordably and it's good stuff. Highly recommend trying it 100%

Ordene un tropichop 1:40. Alas 3:16 la comida no estaba preparada y la iban a comenzar hacer , los supervisores no le importa las órdenes online. Mi orden cuesta $85.00. Súper mal servicio. bad bad service read more

They don't give you sauce after 8 o'clock. They also didn't have any tropichillers, like how McDonald's don't have ice cream.

Honestly this is the best Pollo Tropical! They have the best food, friendly service and I've never gotten any rude or bad service as well as food. This is a well run restaurant and I recommend it to everyone all the staff are amazing including Omarion he's always so polite when he takes my order I'm very grateful to know this restaurant it's not the closest one to my house but it's worth the drive I drive 30 minutes just to come to this location AMAZING LOCATION 10/10 read more

Pollo Topical, you have failed me for the last time. We went here to take advantage of a coupon, and this location looked pretty decent from the outside so I was hoping it was better than the last time I went to a Pollo. It wasn't. I ordered a couple of chicken platters, one with sierra mist and one with sweet tea. I paid and then wandered around the dining room looking for a clean table. When I say this, I am not exaggerating: Every single table in the dining room had food, sauce, or trash on the table itself or on the benches and chairs. Every damn one. They were not short staffed, nor were they too busy to clean the dining room; the staff just doesn't care. I eventually found a booth with just some food in the bench so I sat on the edge. I put my napkins and sauces down, then went to get my food. I was given my platters and one sierra mist and one cup full of ice and nothing else. I figured that the sweet tea dispenser was self-serve so I didn't think anything of it. I took everything back to the table to unload, then took the ice back to the front to look for the tea. There was no self serve iced tea, so I asked the staff for some. Their response: "We're out of sweet tea." Sorry, I had something retarded in my ear, could you repeat that? So instead of telling me when I picked up my food that you were out of tea and offering me something else, you figured giving me an empty cup of ice was the best alternative? The food was fair. If the dining room was clean and the staff weren't a bunch of lazy idiots, Pollo Tropical would be a great place. However, I'll say this: This is the fourth different Pollo I have been to, and only one of them has been acceptable. I kept trying different locations, assuming that I was just getting unlucky, but I've been to three different ones in the Orlando area and all have been dirty and filled with lousy, uncaring staff. Never again; I'm done with Pollo Tropical for good. read more

I normally don't recommend fast food chains but PT is a favorite stop in central and south Florida. I wanted to write a more recent review as I notice There are a few old and negative reviews for this location. I've been here 3 times in the last 6 months. Every time it is busy, but tables clean. At busy meal times the drive through is slower than going inside and ordering to go. I've tried both the chicken avocado salad and the tropichop at this location and pleased with both. They have healthy salad and brown rice options. Of course the sauces are legendary- garlic cilantro, curry mustard and guava BBQ. It's what keeps me coming back. read more

Stopped at this location only because I needed to go to Sam's Club which is across the street. The drive-thru was packed so I went inside. Why do y'all have Diamond on the register taking orders? She's not shining bright and she needs to be on trash detail. She is rude; doesn't greet the customers; looks like she hates her job; appears to be mad that she's even employed. The person in front of me told her she had horrible customer service and she shrugged her shoulders. She didn't greet anyone; and didn't say thank you, just a simple "for here or to go". The service is extremely slow inside as well. No wonder all the stores and restaurants are being moved from this area. read more

This place is constantly "out of chicken". Very bad service and unreliable. Stay away!

Ordered a quart of fried grilled chicken dinner with two sides got home had the wrong pieces of chicken and the chicken was so over cook the meat itself was crispy crispy are than the actual skin crunchy dry old I call back and ask him when did they make the chicken that I will bring it back if I didn't live so far not feel like fighting traffic to return it very very very disappointed I was hungry ate the side and threw the chicken in the trash or I would have submitted a picture read more

What a disaster this place is !!! A complete shlt show. They never get your orders right and always missing items. Needs new management. Don't spend your money here maybe then we will see improvements read more

The food from this chain is always delicious. However, the employees at this location need some retraining. No one seems to want to be at work. Very short answers to questions and not one "thank you" or "have a great day". Also, be sure to check your order upon receiving it. Got all the way home and had to go back because they didn't give me any CHICKEN. read more

The chain is great. This location SUCKS! It actually used to be really good and I was in at least once a week. Over the last few months there is always something wrong. Went in once and was told I had to wait 45 minutes while they cooked chicken! Umm isn't that the only thing you sell? And it's fast food? The last few trips the chicken was so dry and overcooked if you dropped it in a glass of water, there would be no water left in the glass. Thankfully the garlic sauce adds moisture. Time to go to a different location. This one needs to close. read more

What can I say about Pollo Tropical... the food is good but this location is the worst. The location should seriously look into hiring a new manager and an entire staff. First the restaurant was filthy with no place to sit. After ordering are food around 7:00pm we did not receive our order until 7:20, please keep in mind all we order was one plate with a small drink. We looked around to find a place to sit and came across a table with a tray and a receipt on it. At first we thought that person just got up but then we realized that it remain unseated the entire time we waited for our order. We notice the receipt and saw that the receipt was time stamped at 5:57pm. That table has been unattended and dirty with trash for over an hour. We look around and start noticing that the restaurant has not been cleaned. So with that being said I don't think we will come back here. We rather drive further for better service and cleanliness. read more

Pollo Tropical - Latin American Near Me - Orlando, Florida

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I don't know why she keeps going through the drive through without checking her order. They gave her the sides, but forgot to give her the chicken. I'm just glad I refuse to eat at this dump! read more

Employees need training. Management needs to plan better. After waiting in the drive thru for 10-12 mins between pulling up and placing my order, I'm told at the payment window that there's a 20-25 min wait for chicken. Really ?! That's poor planning on the part of the manager. I try to avoid going here at all costs. read more

This store need a new manager. Employees talk a lot and don't do their work. I have been waiting for 20mins and they told me they didn't make my food yet and there's only one gust . Poor management and poor food quality. I will never comeback again!! read more

They are always messing up the orders, in top of that they gave me attitude bc the black guy taking drive thru order is always in a bad mood. I had order black beans and rice, he said i order mac and chesse. Food is decent but employees could be way better. read more

Ordering lunch, only one person working register and she was terrible. Took at least twenty minutes just to order, and she was rude to boot. She also told me they had run out of chicken, this was at 12:30 middle of lunch time. read more

Many locations in Central and South Florida. Check Google. I normally do not recommend fast food or chain restaurants, but I have to make an exception here. For the last five years I worked as a road warrior, AKA Traveling Salesman. I covered Florida from Orlando south to Homestead, and I learned that no matter where you are at the end of a long, hard day you can always get good food for a small price at Pollo. And as an added plus, the person taking your order usually speaks pretty good English. As road food goes, Pollo Tropical is hard to beat. Its tasty, cheap, and fairly healthy since the meat is cooked on a grill, and almost nothings fried. Order the 1/4 chicken value meal with black beans and rice, $3.99 for a leg quarter, $4.99 for breast and wing. [prices, of course, are subject to change.] Then walk over to the condiment bar and add as much fresh salsa and chopped onions as you like. And I LIKE tomatoes! They have a nice mustard curry sauce for the grilled chicken, but its already so tasty and moist it really needs no sauce. The only complaint I have is that if you choose to dine in, its very noisy around dinnertime. read more

I love the flavors of the ribs and chicken but apparently they buy leftover mini-chicken somewhere because the legs / thighs look like they came from a parakeet. The black beans are tasty but the white rice is consistently undercooked everytime I have tried it. The salsa bar is great as long as the staff keeps up with it. I have been there a few times where all of the salsa bar containers are empty. read more

Math is not their strong suit. The cashier nor the manager could understand that adding a regular drink to my meal for $1.00 was cheaper than buying one outright for $1.89. What through them was that I also added a bottle of water which was regular price at $1.99. She charged me $1.20 for the water and $1.89 for my regular drink which equals $3.09. If they had charged me correctly, I should have only paid $2.99. Yes, I know it's only 10 cents, but if they do that to 100 customers, they make an extra $10. That's an extra $300 a month. Way to rob your customers! read more

I love the food but I can never get an online order done correctly. The order never reflect all of the order, the convenience is no longer worth it if you get home and open order and you have been charged for and missing. I have no problem paying I i just would like all of my order. They need to pay more attention to completing the order correctly. Good service is your best advertisement.. read more

This place is horrible. I go through the drive thru and asked for jalapenos on my chicken quesadilla wrap, the drive thru lady informed me they ran out of jalapenos so I pull up to the window and get my food and the cheese on my wrap is cold and nasty and the fries were burnt oh and by the way the cokes tasted like soda water. So I go in to replace my drinks and I see there jalapeño bin is completely filled so I said I thought you guys ran out of jalapenos the lady said I don't know I just got here and oh by the way when I asked for sauces I was completely ignored. Anyways don't come here it's only crap food and crap people! read more

Not the best PT but, it is good. I went after 9PM, so the food was not fresh and the servers were tired.

Absolutely disgusting location. Iv never seen a dirtier bathroom in my life, walked in to wash my hands the whole floor was covered in water from the toilet. When I went to ask an employee if someone could clean it she completely ignored me and walked away. There was no ice in the machine and when we asked the employee if he could put ice he just looked at us and didn't say anything. The plates were dirty and so were tables. Someone in corporate really needs to come and look at this location and their employees. Super disappointing and will not be coming back. read more

Place is ghetto. Chicken wait 25 minutes. Second time this has happened and she says it's a rush at 513pm. Ridiculousness. They have no chicken at a place known for chicken. Steer away from here! Awful customer service. Manager was very nice and offered a free meal for the inconvenience me. I will give this polio another try. read more

Horrible service. Employees are super rude, they barely talk, don't expect a thank you from them. I have been to other locations and this is nothing like the others. Never going back. read more