I have no clue why this place has such a low rating. We walked here from the embassy suites and it was so good! There are a lot of chicken options, pulled pork and salad options but the sides were the best! A hotel employee told me what to order. The kids meal chicken rice and beans and the plantains and cheesy yuka. It also came with a full size soda and was under $16. There is also a selection of sauces you can get an unlimited amount off. The cilantro was my favorite. The staff is so nice! I was thinking about the balsamic tomato's and they were kind enough to give me a sample to try. There was a huge group meeting up here and I can see why! Wishing I had a Pollo Tropical in Philadelphia, but this will be my go spot when I am staying by the Miami airport again. The pls read more

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I thought the grilled chicken is a little dry but still tasty with the hot sauce. Tried the strawberry lemonade too. Mostly just lemon. Rice was just plain white rice with a bit of saltiness. Considering not much was open walking distance from my hotel at night, not bad. read more

Pollo Tropical - 1/4 grilled chicken meal - Fast Food Near Me - Miami Springs, Florida

My grand-nephew were hungry so we decided to walk to the nearest restaurant from the hotel which happened to be this Pollo Tropical. I knew there was a reason I don't frequent this establishment. The wait was long & by the time we got our food it was lukewarm. (I had the Veggie Tropichop & he had the regular Tropichop). He said his was good. Mine was "meh". The strawberry lemonade was more tart than sweet; not a good blend. Welp, at least the fries tasted good! It was the average noisy atmosphere and pretty busy so I guess others are pleased. Don't think I'll be returning, though. read more

Pollo Tropical - Veggie Tropichop with yellow rice Regular Tropichop Strawberry Lemonade - Fast Food Near Me - Miami Springs, Florida

Ordered through uber eats. The food is so fresh and delicious.i love the cilantro dipping sauce and the yucca cheese bits. This chicken bowl with so much guacamole is heaven. Thank you. I'm from Washington state and this was a great find. read more

Horrible!!!!! How do you order a chicken Caesar wrap with NO CAESAR SAUCE !? I'll never understand

They charge you for stuff you don't get and ask you if you want any items and get to the window, they are out. People outside in the tablet don't know what their doing and they people at the drive thru always rude and tossing the napkins and plates through the window. Do not recommend if you want your money taken read more

Long line but good food! So, you run the risk, right? You go to an empty restaurant and sure you don't have a wait, but is the food good? The opposite is true here. Yes, there is a long line, but it is because everyone knows the food is good! This was my first time here and I would consider it a Cuban-ish Chipotle. Fresh grilled meats and veggies over rice and beans. Very good! Affordable, delicious, and filling! I had the Avocado TropiChop and an arroz con Leche for dessert. Excellent quick meal, especially if you're staying at one of the nearby hotels. If you're looking for a good and easy meal, give this place a try! Enjoy! read more

Pollo Tropical - Avocado TropiChop - Fast Food Near Me - Miami Springs, Florida

Fast order at DTH,Spanish language.No parking spaces available,small parking lot.Food fresh and hot.

This is my local Pollo Tropical and although I feel like the food is good for fast food and a healthier option compared to others, their service is not good at all. To their defense they are always very busy and I understand that sometimes things aren't perfect, but the last few times I've gone have been so bad that may not be returning. The drive thru at this Pollo is horrible because their parking lot is so small and theres always cars packed everywhere and its a mess! Having experienced this I decided to use their app to order ahead and pick up in store. Both times I have done this I have waited until the app told me my order was ready to go out and get it and then when I've gotten there I've had to wait another 15-20 mins to receive my order! So the whole point of the app and ordering ahead are basically useless! It is very very disorganized! To top it off last time I was missing all my sauces and didnt realize it till I was already home :( I hope they can pull it together soon because I do like their food, but I may just have to go to a different one next time. read more

HORRIBLE. Food sucked. Missing half my order when it was delivered which customer service would not refund or even fulfill my order knowing I was not from in state yet staying until my next flight out. (With no car) Jerk wouldn't even stop talking for a minute until he said well just walk back to the store. They could care less about getting service or food right! read more

3 stars for the food. The service sucked. Delivery order missing several items. Delivery driver spoke no English. Called the restaurant, no English. I'm out about $20 worth of food and no way to get it back. Never again. What food we got was delicious, which is a crying shame. read more

it is unbelievable today I order yellow rice black beans pork and chiken it's a dúo platter first they toll me no black beans they run out black bean so they give me and option I chose corn and yellow rice when I get home ready to have my dinner with out beans , guest what's, no rice no beans it's is a dissatisfaction how can they run a business like this also in different visit to the same store sometimes ther is no chicken this is what is happening every where it is unbelievable read more

best place to get a quick, fresh, and tasty lunch on a budget!!! best time to pick up yur order is between 11 ans 2pm. food is coming out fresh and ready to go. Staff is blah but is a drive thou window.. I can live with that read more

I hate nothing more than a business that cheats their customers because they can get away with it. I got my large tropichop bowl I felt underserved. So I went back up and asked the kid if this was the normal amount of meat I guess I was a little too wordy in English. That's understandable at pollo tropical so I told him this feels like less than it's supposed to be so I ordered a small tropichop the same way because I had a feeling. I took the chicken out of each and placed it on two napkins and this is what I got ( pictured below ) I went up and they played dumb at first then a manager got involved, a woman who kept trying to get me to just accept a new large bowl without saying a word more so I in a loud inside voice asked her is this the right amount of chicken for both of these bowls or not? She didn't answer but told me the large is supposed to have two scoops and the small should have one. So I asked her is there a reason why these two bowls have the same amount? Unless you have each one and a half scoops that's not three scoops total. It seems like you're just cheating people because you can get away with it. She's still not answering the questions but instead asked me to accept a new large bowl. I tell her loudly I don't need a new bowl I paid for two because I wanted to know if you're cheating your customers and now I have the answer. My explanation to the behavior of the manager is that she knows full well what is happening and she is complicit in the rampant theft of the money that people pay expecting a certain amount and are getting less. Crooks and villains come in all shapes and sizes... if you come here despite this review, just get the small. read more

Pollo Tropical - Chicken tropichop - Fast Food Near Me - Miami Springs, Florida

I have yet to get my food, but I do want to say people who work here are very hard workers! They should get a raise. Their attitudes are very nice considering how busy they are! And the god is great!!!! Never a miss at pollo tropical read more

Pollo Tropical - Fast Food Near Me - Miami Springs, Florida

As a flight crew we stay often at EB hotel next door food it's always pretty good service not so much slow for so many people behind the counter and wasn't even full service most definitely can be improved and dining area need more attention as wasn't to clean however I will stop today again before my trip back to lax hopefully my experience goes better today if you guys take care of this issues would so much better read more

A Caribbean flavor available early days and late nights, this was my preferred Pollo Tropical location before one opened up closer to my house. My latest venture to this place was last night when I made an impromptu stop as I was running around doing a million things at once. I ended up buying dinner and lunch to boot. Opted to get a regular-sized Tropichop with all the toppings sans tomatoes, a lemonade, and a large side of sweet plantains. Yum yum. Food was on point as was service. I decided to go in for once as I wanted to eat then and there. Not to mention that this drive-thru, come hell or high water, is always packed and they move like turtles. Still, everything hit the spot, so there's that to consider. read more

Pollo Tropical - Regular-sized Tropichop with a large side of sweet plantains and a lemonade. - Fast Food Near Me - Miami Springs, Florida

I was out in MIA for about 5 days, I keep driving and seeing this pollo tropical, I had to try it! I'm so happy I did because during my 5 day stay in MIA this was my go to spot. Fresh chicken made on the grill, very healthy their sauce OMG they had so many different ones to pair with the chicken it was amazing. Definitely recommend this place. The amount of food for the price you have a great meal for under 20 bucks. read more

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Since discovering Pollo Tropical it's become one of our favorites in Miami. This location is near the Airport. So if I have time ,I will stop in here either to get it to go or eat here. My photos are from about four of us went to eat there in the restaurant. This is fast food. However, they cook all the chicken right there an open grill for you to see. It is absolutely delicious. Well worth the visit. The place is usually always very busy. There are a lot of choices for your sides. Every single time, which is about six times now. Everything is always great. All of my colleagues that have stopped in for meal,love it as well. The prices are very reasonable. Get a huge family meal for less than $20. During the week they have a dinner with chicken, rice and one side for $5.99. All the prices are great. They have a wonderful condiment bar with tropical rum pineapple sauce and the guava barbecue sauce. They are unique and delicious. This is a great place to try food. It is good ,fresh ,and no additives. I personally think that going in to order your food is better than going through the drive-through read more

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The food was great!! We longer have Pollo Tropical in Atlanta so I missed this place. The Yuca Cheese Balls with the cilantro garlic sauce was fantastic!! Food was hot and fresh! read more

Certainly prefer this location over the location in the flea market plaza. Whenever I want Pollo Tropical, this is my go to location. It's convenient, depending on which way you're going. It's located at the corner of a very big and somewhat restricted movement intersection. So if you don't know how to navigate it, it could be a little frustrating. The food always seems fresh here and not like it's been sitting for hours on end. Whether it had or hadn't, I can't tell. I love their yuca fries and if you tried I am sure that you would too. Coupled with the cilantro sauce that could be a nice snack! The staff is always nice when I come here. I have never once had an issue whether I went through the drive thru and ordered inside. I like this location and will continue to come. read more

You can spot a Pollo Tropical almost anywhere in Miami. This chain always reminds me of my family and our trips to Miami. As soon as we'd arrive to my cousins house, our first meal would be Pollo Tropical. Their family meals are affordable, filling, and tasty. The seasoning on their chicken is awesome and I love their side dishes. White rice, black beans, boiled yuca, and sweet plantains are some of my favorites. Their complimentary sauce bar is always awesome. Not all Pollo Tropicals are created equal. I've had Pollo Tropical in New Jersey (now closed) and the chicken just didn't taste the same. It lacked seasoning and that grilled flavor. Though I've eaten at Pollo Tropical many times before, this was my first time trying their dessert. Decided to get a Tres Leches and Flan. The Tres Leches had a weird aftertaste and the flan wasn't the best quality. I highly recommend skipping dessert here. Great place for a quick bite. read more

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Blows every other fast food place out of the water, especially this location! The food is always super fresh and healthy, grilled chicken fresh salsa chopped corn, unbelievably good. Tropichop bowl is basically add anything you want combo, includes drink for under ten bucks. If picking up anyone at Miami Airport this location is ideal too. Whoever does the hiring here invariably gets sweet funny people too. LOVE THIS PLACE AND WISH I COULD GIVE THEM SIX STARS! read more

Pollo Tropical - Fast Food Near Me - Miami Springs, Florida

I'm not sure how this only got 3 1/2 stars here. Place was so crowded, the menu so fast, and so good that he deserves at least four stars! I came in to Miami on the redeye, slept for a few hours and when I woke up this place was right next to my hotel so I gave it a try... The chicken was as good as I've had, but the beans and rice were absolutely off the hook! Also the menu here is huge, not like some other pollo places. They have salads, soup, sandwiches and wraps, bowls, platters, family meals, and of course kids meals. if you are from this area you've probably heard of this place, if not, give it a try! read more

Pollo Tropical - Fast Food Near Me - Miami Springs, Florida

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I did not physically visit this location but ordered through Uber Eats. The food was mostly good, but there were a few issues that I feel deserve attention. We ordered the whole chicken with three sides, and chose to upgrade to white meat only, and a separate large side of yellow rice and vegetables. The chicken was moist, flavorful, with a perfect portion. We were given the option to choose three sauces, which were not all included - we seemed to only receive fresh salsa and cilantro garlic (which were good). The three sides we chose to accompany the chicken included the balsamic tomatoes, brown rice and black beans. The tomatoes were delicious and fresh. The brown rice was cooked to tender perfection. We were not impressed with the black beans - flavor was lacking and there was too much liquid watering them down. The separate side of yellow rice with veggies was also disappointing. The container seemed to hold two batches, the top half was dry and had hard grains; the bottom half was tender, but was very salty, despite being flavorful. read more

lady up front completely missed skippe my order. then argued that she had already served that order. it's that kind of place. the guy taking the order was nice and polite. the lady serving the orders was rude about skipping my order. never again! read more

I placed an online catering order to pick up on Friday March 3rd at lunchtime. When I arrived the parking lot was packed, I saw a lady taking out the trash (her name is Livia) and I opened my window and asked her if she could find out if my order was ready. Once I was finally able to park a man named Luis was waiting outside for me and informed me the pick up date on my order was Saturday March 4th. He must have seen the mortified look on my face because he quickly said "don't worry, you will not leave here without your food just give me about 20 minutes." I could have hugged that man right then and there! Sure enough in 20 minutes my order was ready even thought the restaurant itself was packed the line was moving fast. Halfway through my wait, Livia even came by and assured me my order would be ready soon. This lady did not have to go out of her way to help me, yet she took it upon herself to make sure I was ok. And Luis (I believe he is a manager) was amazing, he was extremely polite and went above and beyond. These are the kind of people you want working in customer service!!! read more

Pollo Tropical used to be a great place to go. Good menu and great prices. Ever since they reinvented themselves, it's now an OK menu with high prices. They use glass barriers by their registers in addition to masks these days, so you cannot understand them. The cleanliness of the place can use some improvement too. I do not plan on coming back. read more

Has gone down a lot if you're in the drive through make sure you always stop and check your food. They are always missing something and always short on sauces even when you ask for more sauce they say they can't give you the sauces. Sometimes I wish the owners would see how bad there service is in this one. read more

The food is good and you get an actual meal for less than you would pay at Burger King or McDonalds. The parking lot at this location is small and the drive through is always packed around lunchtime. I ate inside and my order was filled quickly. The employees are nice and the place is clean. I would go back again. read more

I placed an online catering order for this location for a work related gathering. I arrived, showed my receipt and they had my entire hot catered meal ready to go with cutlery, plates, napkins, the food (very well wrapped and in strong containers that wouldn't spill in my car) in a huge strong bag. The manager, Yumaris Machado, was fantastic! Very friendly and had one of her team members help me bring the platters of food to my car. Excellent service, the food was outstanding, plentiful and under $275 for 20 people. Very impressive! Our staff was blown away. Thank you, Yumaris, for making me look good . read more

Worst customer service ever. Food is adequate at best. Slow to serve customers going inside. Nobody speaks English and don't care. Stay away tourists. They will discriminate against you. If I could leave negative review number I would read more

The food at pollo tropical never disappoints. This place is always busy with people which is great because that means they're constantly cooking. The food is tasty and they work fast to get you served. The prices are reasonable. They have good sauces to accompany the food. My favorite is the spicy pollo pollo; it has a good little kick to it. I will say that I'm bummed that they never have Dr Pepper available. read more

First time going there for lunch, and ordered the crispy chicken meal.... it was awful!!! The chicken has a spoiled taste to it. I was so disappointed and hungry to say the least. The only thing that I did eat was the yuca bites, the salad wasn't good either. Hopefully I can get a response from the manager, for now I will not go there ever again... $8 down the drain. Sadly, I threw it in the garbage. read more

I'd just flown into Miami International after traveling nearly all day, it was nearly 9 p.m., I was hungry and had a bit of a craving for BBQ. While driving home, I happened to remember that there was a barbecue restaurant in this vicinity, so I headed over. When I drove past, the BBQ joint I remembered was dark and the signage was off, so they were either closed or had gone out of business. One block further, I noticed signs for this Pollo Tropical, so I decided to pull in, at least they were open. I was the second customer in line, so I was waited on almost immediately once I decided what I wanted after checking out the menu board. I ordered the Chicken and Caribbean Ribs. It featured 1/4 chicken, 1/4 rack of grilled pork ribs along with bread and a choice of 2 sides, for something stupidly reasonable like $6.99. I headed over to the beverage dispenser to get my drink, and to the toppings bar to grab a few cups of their classic and guava BBQ sauce, and salsa. I was really surprised at the taste and the quality of both the chicken and the ribs! Both were juicy, the meat nearly fell from the bone, and both had a nice grilled and slightly smokey flavor, even without adding any sauces. Once topped with a bit of BBQ sauce, they were even better. I was able to more or less satisfy my craving for barbecue, I was surprised at the quality of the food, the speed of the service and preparation, and the flavor of everything I tried. Also, while I don't make it a point to go around reviewing restrooms, I did use the men's room here to wash my hands after eating. The place was a neat as a pin and even smelled great, which was notable. read more

When I say good food, I mean good food. It was packed but they move fast. They have an array of wraps, soup, salad, sides, sauces, etc. Clean establishment. The restrooms we're even tidy. Next time I visit Miami, I will surely revisit! read more

Pollo Tropical - The fire fire grilled chicken is phenomenal!. It's seasoned to the bone...yum yum! - Fast Food Near Me - Miami Springs, Florida

I stopped over in Miami for a 1 night layover and stayed at the Holiday Inn across the street. My impressions are great food but dirty eating area. I don't care that the place is a little dirty inside, because when a restaurant sees this much action, it's impossible to keep it looking spic and span. The food is so good that I ate it for lunch, dinner, and breakfast for 2 days in a row. Actually, it's because this was the closest place to get food by the hotel. Plenty of other people agree because the restaurant is always super packed. I would give this place higher stars, but I can't because of the rude lady. I guess it's a Miami thing. I ordered stuff, and she came off as being very annoyed and pissed off when clarifying the order. You would have thought that I asked her for her first born. Hey, I only wanted 2 chicken meals: 1 meal and then 1 free one from the online survey from my last 2 purchases. They cheated me on the beans from my beans and rice. The little cup was mostly black bean juice and left over scrapings from the pan. I was afraid of going back there and asking for another one due to the mean cashier. read more

I was originally not that excited when a co-worker recommended this place for our lunch, as I had a really bad experience with this chain when living in Orlando - it was so bad, I haven't been back in almost 10 years! In fact, I was hoping there would be another place located nearby that I could go to instead, but my only other option was the Burger King, so I was stuck going here, but frankly I really lucked out. I wanted to stick to a clean food option and the "Grilled Shrimp TropiChop" photo looked like it wasn't fried or smothered in sauces that can be used to hide a multitude of sins, so that's what I ordered along with a drink and also the flan. I was really pleasantly surprised by how good my menu choice was! The shrimp rice bowl (small size) was just perfect for lunchtime! I got 5/6 pieces of shrimps and a good amount of vegetables in my rice. I would dip my shrimp in one of the 4 sauce options (curry mustard -my fave, followed by the guava BBQ sauce, then the coriander sauce (too creamy) and finally the salsa) and then roll it around the rice so I could get different flavour combinations depending on what sauce I choose. The curry mustard was my absolute favorite. Absolutely disliked the drink options available here, plus the ice machine was out of ice and it took forever before the staff finally refilled it, despite multiple folks going up to the counter to let them know. The mango ice tea especially was horrid and the sweet version tasted full of saccharine. I ended up getting water finally. My flan also wasn't that great so definitely wouldn't get it again - one reason I had got it was because it was the lowest calorie count of all the desserts on the menu (390 calories). All in all however, I was absolutely pleasantly surprised by the food and am seriously considering might have to go here again! Note: #63 of Yelp 100 challenge for 2016 read more

Pollo Tropical - Special menu choices - Fast Food Near Me - Miami Springs, Florida

This is usually our go-to lunch spot when we don't know where else to go. 2 things: 1. It's always consistent. 2. It's always crowded. The line fortunately moves quickly, but everyone congregated around the side and it gets super congested. Kind of annoying when I'm trying to grab my Tropichop. It's like fighting for a Blu Ray player at Wal Mart on Black Friday. It's never one of those places where I a take a bite and am like, "damn, I gotta call my momma about this place." It's good, but not amazing. I love that it's decently priced. Decent quality and nicely portioned. Be warned. Do not order the beef tropichop. It may be the worst thing I've ever eaten in my life. Stick with chicken, kids. Stick with chicken. Parking tends to be a nightmare if you go there at the wrong time. I'll continue to go on my lunch. I will continue to drown my Tropichops in their sauces. I will support til the end Pollo, because eating you still makes me feel better than going to Taco Bell. read more

I don't think I can ever come back here again, because I ask for my order but yet I have to wait fifteen mins for a food that should been prepare sorry Pollo Tropical but you lost read more