I've been wanting to eat at this particular location since the COVID-19 days. I finally got to come here. I walked in and it was so spacious and clean with soft Latin Pop Rock playing. Cashier could not speak a lick of English but was friendly. This African American guy step up and up and took our order. It was like a breathe of fresh air to have someone speak English. It was my friend's first time here. I wanted her to be able place her order with ease. The Cashier gave us multiple Hot Sauce cups and let us know to help ourselves to Chips and Salsa! I didn't know they came with the meals! He also gave us to go bags. He was working enthusiasticly and danced to the music. My Chicken was flavorful with a hint of lime. The pieces were large in size too. The Rice was kinda rubbedy and lacked flavor. I expected better. Oh well. The Charro Beans were delicious! The Corn Tortillas were home made and not store bought. The Salsa Verde had the same flavourful taste. I definitely recommend this place! read more

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My wife and I were craving so we drove from south hills. We ordered the #4 for her and the #1 for me, both combos. Maria asked if I wanted rice and beans. I said yes. She asked if I also wanted a drink with my #1 combo, because if I did she would have to charge for the drink. I politely informed her the menu says it comes with a drink and rice and beans for the combo. She proceeded to complete our order. After we paid, she informed me that the chicken won't be done for another 20 minutes. I asked her politely why she didn't tell us beforehand. There is another couple who has been waiting before us and they came up and asked why their meal hasn't came out but others have. We ordered our food at 12:57 pm. It's currently 1:25. Just venting our frustration. Attaching receipt. Just venting a little while waiting for my chicken. Wife already finished her meal. read more

Pollo Regio - Mexican Near Me - Fort Worth, Texas

I usually go to the location on Seminary, but decided to go here instead. The staff said No Habla Ingles! Immediate problem. This is Camp Bowie in Fort Worth, TX.. not Del Rio I had a customer translate that I wanted the number 8 ( do you say Tacos differently in Spanish ? Took 30 minutes to make 5 tacos . They had no napkins, no to go lids for the hot sauce containers and overall extremely biased staff to " Gringo's" The manager just stared at me while I was waiting and made me uncomfortable I will not be going to this location again, but will go to the Seminary and Arlington locations. El personal es muy grosero!!! read more

I waited way too long for my food, and it honestly ruined the whole experience. It shouldn't take that long just to get a basic order out, especially when it didn't even seem that busy. By the time my food finally came, I was already annoyed and not even excited to eat anymore. Definitely needs improvement with timing and organization. read more

Pollo Regio never disappoints! The chicken is always juicy, perfectly seasoned, and grilled with that smoky flavor you can't get anywhere else. Their sides are fresh and flavorful -- the charro beans and rice are my go-to every time. The salsa bar is a huge plus too, with plenty of options from mild to spicy that bring everything together. Great service and a nice restaurant feel to fast food dining. read more

I went to Regio's for lunch and the service and food was great as usual. Luz is excellent at customer service.

The food is always delicious!! Service always with a smile and fast. The location is always really clean!!!!

Great people, clean as a whistle, best salsa and stuffed potatoes in town. Great for feeding large groups as well.

I came to this location on 01/01/2024 and used my debit card in the drive thru. Someone must have written down my card info and charged over $50 on it the next day at the restaurant. I have since filed a police report. Don't use your card at this restaurant! read more

I been to a lot of pollos regio and this one is the best, it's really clean and the staff is very nice and friendly and the food is also really good ! read more

My family and I always stop in when we are in the neighborhood. Food is always good. Jesse was wonderful!

The chicken is sooo good and it's always moist. The sides are shit. But the loaded potato is really good too!

I love the chicken here. I love their chicken salads. However, the last few times I have picked up a chicken salad, my avocado is missing or the bacon is missing. This time, the avocado was missing ( I looked at my salad before we drove off), the bacon was all fatty, and left over chicken ends thrown in there. It was a huge disappointment. I can deal with the water in container from the cleaned lettuce. But this last time I was floored at how badly the salad was. Spit out the chicken, and threw out most of the salad. I can say this.. when I mentioned the avocado to the man in the window, he said it was on the salad. It wasn't and he gave me a small container with my avocado in it. I think if anyone orders anything other than their famous whole chicken, it's best to take a "look" at your order. read more

Food is amazing. Service is fast. Restaurant is clean. I will come back. My husband raves about this place all the time!

Drove 30 minutes to this location, people were rude from the drive through, after paying 50 dollars for a chicken and flautas and driving back home I noticed they didn't put in salsas, even though I paid for extra green sauce. Me and my wife feel like they did it on purpose. Avoid this location. read more

Natalie was the best! Great food and fast service. Roasted ChickenWhole Chicken Torta read more

Awesome grilled chicken salads! Highly recommend! Always arrives quickly when I use door dash!

Love this chicken so Good mmm me and my wife have been eating here for yrs the food is always good we go there a lot after church I stop by today and Jennifer help me she was very friendly great attitude Thank you Jennifer . read more

The food was good and the place was clean it just took a little long to receive are food

SLOWEST DRIVE THRU EVER. Not even kidding. Been here 20min!!! Not even exaggerating!! I am amazed! I got the carne asada plate and it tastes like CARNE ASADA! $10 for a plate and $3 to add flour tortillas but it could make two HUGE burritos! The tortillas seem homemade but they're on the smaller side. They give you a charred jalapeño aswell as some charred onions which are delicious. The rice has the perfect amount of chicken bouillon for me but for some it may be too salty. The pico has diced jalapeños and it's spicy! Next time I go I'm going to see if I can just get a plate of meat because that alone was delicious!! read more

Pollo Regio - Flour tortillas - Mexican Near Me - Fort Worth, Texas

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It is so slow and they don't even be working I went today and a nice African American helped us Trohn but the manager was just walking and staring he didn't even Apologize for the delay and I know it's busy but the manager and this other worker were just talking while that nice guy was in the back was preparing our food they should chat less and work more read more

Went through the drive through to get some tortillas for a meal the wife was cooking at home they charged me $8.00 for 14 flour tortillas that weren't even eatable Never going back. Gross!! read more

Pollo Regio - Mexican Near Me - Fort Worth, Texas

Excellent service, friendly workers, and the food was hot and fresh. The wait time is usually about 5 minutes every time I go

Absolutely Love the half chicken!! or the whole chicken... best place for chicken EVERRRRR!!!

This place still impresses me. Their chicken is still as tasty as it was the first time. I can't get enough of their chips! Remember the old Doritos Gold chips that were firm and thick? Just like that. But you can dip me into guacamole salsa. Hot yellow/orange or just dip them into the pico. I see other pollos going up everywhere I go. So that they're doing good. They're a good break from taquerias and other regular places. And just as good. Gonna have to try the flautas. read more

I ordered a simple chicken quesadilla and got a flour tortilla filled with a bunch of stuff. I paid $8+ and end up eating only the tortilla. If I knew they didn't know how to make quesadillas, I would have just ordered 2 plain flour tortillas and saved like $7.00. read more

Pollo Regio - Chicken quesadilla - Mexican Near Me - Fort Worth, Texas

Worst pollo regio Experience !!!! Food is cold and staff is really unprofessional!!! No soap in restroom or paper towels so probably not the most hygiene conscious employees!!!! Also had to ask for ice one glass at a time cause they didn't wanna fill the ice bin Really disappointing because I love the chicken and papa regio Estoy pero bien aguaitado ¡ read more

Mayra was very helpful and the food is very good had a great experience get it a lot for lunch and will keep coming back.

Horrible customer service. Made an online order and said it would be ready for pick up by 8:40pm. Arrived on pick up time, was told to come back in 40 min or 9:30pm because Chicken was not ready. With all considered with COVID, I gave them the benefit of the doubt for good food. I called beforehand to make sure my order is ready to pick up and they confirmed yes at 9:30pm. I get to the window my cheesecake burrito was still getting made and had salsas missing from order. Good thing I had double checked my order before I left because they forgot my grilled sausages as well, where again I had to wait again. Telling a customer your order is ready when it is not and incomplete is very unsatisfactory. The food is great, just hoping for better service in the future. read more

Food is great BUT service is SLOOOOWWWW!!! Every time. The Northside location has faster service all the time. I hate having to come to this location due to the very slow service but it's closest to my house. read more

I only buy the caldo de pollo and I have to say every time I've ordered it has had less and less vegetables basically I've been buying cabbage and broth. I keep ordering it to see if it get more vegetables but no it doesn't. Haven't been there over 4 weeks. Service is ok and I only order to go read more

Omg , I love the carne asada here is so good and the chicken begat can i say , anything that they cooked here is good in love

Delish chicken and spicy sauce bar w chips are worth the trip!! Everything we ordered was so yummy

Fast service and really good good I get the number 13 I totally recommended. Daniela is so nice excellent customer service.

Wow! So good! Real and fresh Mexican food. Not TeX Mex! Everyone was so nice and the food is outstanding! Fresh tortillas, chips, salsa and carne asada! I have to eat gluten free because I have an allergy and after eating the food I feel just fine! read more

Pollo Regio - Sign for Restaurant - Mexican Near Me - Fort Worth, Texas

These tacos are not very good. The meat was dried out. The guacamole was flavorless. I had to use a ton of freshly squeezed lime juice to make it edible. I do like the salsa verde and chips, though. read more

this was my first visit to this location and it was by far the worst one. You walk out of your car and you smell S#!t !!! And you see pot holes filled with brown water and you realize it's an over flow of human feces spreading everywhere. And you don't realize how bad it is until you eat your meal and you walk to the restroom only to see that the toilet is filled with shit and toilet paper and you walk outside to your car and daaaaaaaamn I say hot damn that is such a strong odor of shit. Why were they open for business? I honestly won't eat at that place because as I write this it makes me wonder how much of that backed up sewage was flowing in the kitchen area. Yuck!! read more

Pollo Regio - Mexican Near Me - Fort Worth, Texas

Good food for good price Place has a new manager. Really hope they get faster in the kitchen. But all staff is really professional. read more

Tonight must have been the worst experience that I have had coming to this restaurant. I was in the Drive-Thru I kept count for a total of 12 minutes. The vehicle in front of me and the cashier I didn't get her name but proceeded to have a full conversation after the fact she gave her her food. I honked the horn because I was fed up with waiting the cashier looked at me laughed and continue talking to the car ahead of me. After she have gave her her her food. I get out of the line because there was a line forming behind me there were three vehicles. I Went into the inside to ask for the manager who I previously seen walking around the store on her cell phone as if she was at home! She came to the counter spoke only one language Spanish. I explained to her and one of her other cashiers what had happened. They kept making excuses that the chicken was not ready I don't think we understood each other clearly. Because I kept explaining to them, that their cashier proceeded to have a long conversation after giving the car ahead of me her food. And when I honk my horn she looked at me as if I was bothering her and continue talking. I spend good money with Regios I really really love their food however I do not think I will be returning there because of this bad service. I requested for the manager's boss number they gave me a number which I plan to call. This is very unacceptable and it's very poor customer service. The place was not even as clean as it is when I usually go. This is very unacceptable and I'm very unpleased I did not get a meal tonight although they wanted to make it right. Never trust a person who you just express yourself to to make your food as what I was told growing up. So I just left and I want people to know what really going on at Regios poor customer service. read more

Actually, the food here is pretty good. We had the whole chicken dinner which included rice, beans, corn tortillas, and dipping salsas (red and green). The problem was you need to take it "to go" as the inside of the restaurant was dirty and the buffet style array of condiments was ill-maintained and appeared well used, not fresh. Also, they were out of ice tea in the dispenser. The girl at the counter did not know how to run my credit card to authorize it. When our food came, it was all in a single plastic bag with the liquid items (beans and salsas) upside down inside. I asked for an additional bag, but they were also out of those too (I think) as the employees spoke little English. We may try this again, as I said before, the chicken was quite good but it will have to be "to go" only. Maybe the other locations are cleaner? read more