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    Pollara Robert A DDS

    1.0 (2 reviews)

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    Randolph Center for Oral & Maxillofacial Surgery

    Randolph Center for Oral & Maxillofacial Surgery

    2.6(5 reviews)
    0.8 mi

    Once I actually got seen, the doctor was great, the procedure went very well, no issues at all for…read morea wisdom tooth extraction. It was getting into the seat that was the problem. So one night, I had a ridiculously painful situation, my last wisdom tooth was grinding against another tooth and developed a cavity where they met. Very painful. So I got a nerve block, saw my regular dentist and he took a xray and told me I need oral surgery after packing and sealing the affected area. So I scheduled the procedure at one of their offices. My first appointment, I took a day off from work, arranged for a ride, went to the facility, and they thought I was supposed to be in a different office. So I rescheduled. Weeks go by as I wait for the new appointment. I show up a second time, and they thought I cancelled the appointment. I do no such thing. The third time, the screwed up again. It took me getting on the phone, acting like a Karen, yelling at them for me to be seen. And then upon arrival, the rates that I expected to pay, they were now hundreds higher. If you are planning on using their main facility in Randolph, this has more doctors, but if you want to use a satellite office, don't waste your time. I am not the only person who this happens to - incompetent scheduling department, either incompetent or purposely misstating costs, and all around a bad experience. Avoid this practice. If your dentist is referring you, ask for another practice. Tell them you don't have time for fun and games, lying staff, bad schedules, and sitting down expecting one price and then learning its several hundred more on game day.

    My experience was with Dr Edward Rosenbaum. My surgery went without a hitch, the implants were…read moreexcellent and my experience was excellent. Staff was very helpful and nice and professional. Office was clean and pleasant. Very satisfied and would use them again.

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    Randolph Center for Oral & Maxillofacial Surgery
    Randolph Center for Oral & Maxillofacial Surgery
    Randolph Center for Oral & Maxillofacial Surgery

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    Neha P Shah, DMD

    Neha P Shah, DMD

    2.7(7 reviews)
    0.0 mi

    Dr. Shah's clinic is very modern and well-equipped. Everybody is generally friendly, but there are…read moreproblems! The clinic is short-staffed, its response time is sub-standard, and its financial department appears not to function. I encountered these problems after a failed implant procedure in December 2024. My dental insurance partially covered this, and I paid the rest. Dr. Shah suggested she would do a complimentary 'courtesy' gum procedure instead, as a credit for the failed implant. However, after obtaining second opinions, I decided not to proceed with the gum procedure and requested reimbursement instead. I informed Dr. Shah on September 22, 2025. On November 4th, Dr. Shah emailed me, saying that she would look into the billing because they had been short-staffed, which is why there was a delay. I sent Dr. Shah a reminder on February 4, 2026 (three months later), but I still haven't heard back. It appears that the staffing issues continue. BEWARE when you select a clinic!

    I went to Dr. Shah because I had recently had 2 implants and crowns installed by another dentist. I…read moredeveloped an infection under the crowns. Dr. Shah told me that the infection was caused by my previous dentist using much too much adhesive when installing the crowns. She treated me at the cost of $2000.00. However, when I requested that she write a statement saying that this was the reason, she refused to reply to my request. I emailed her twice and called twice. NO RESPONSE AT ALL! No explanation-nothing.She is not to be trusted

    Pollara Robert A DDS - oralsurgeons - Updated May 2026

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