Dr Markowitz seems to be a professional and he has very good bedside manners although he allows the…read morestaff ( receptionist) to run his practice. He must be out to lunch when she's running her mouth, There is nothing professional about Lynn. The girl before her was a class act! One time the receptionist called me, while I was in the hospital a few months ago. I told her that I'd just found out I had Cancer; she only cared about my outstanding balance.
I have been a patient of his for over a year. When I first came in I had a partial upper denture but he suggested that he pull out the six front teeth I had remaining and that he would make me a permanent denture. I had so much trouble with my teeth, in the last few years, and I trusted him so I agreed to allow him to do the surgery, removing the 6 teeth, and make the dentures. He is the only dentist, that I know, that doesn't have Nitrous Oxide, especially for extractions. He put in a temporary denture until the permanent one was completed. I believe he charged me over $5000. I had no idea how much the shape of my mouth would change due to the loss of bone density.I did ask him if the frown lines around my lips were from the dentures and he said they were not and I also told him that I had several sores in my mouth, all of the time, because the dentures were too big! He said that was an infection unrelated to the denture.
In July of 2020, I went back to the dentist to have the dentures realigned so they could fit properly, The receptionist did not care about all of the troubles I was experiencing, she only cared about the 750.00 balance. I told her that I would pay 250,00 a month and she wrote a contract which I signed. A few months later I noticed that the money wasn't being taken out of my account.She denies ever having a contract with me and she kept telling me that my account was going into collections. That did not bother me at all because I didn't tell her that I would be suing his office for a full refund because the dentures still did not fit. During these last few months, I went to a dental surgeon and he said my dentures were horrible and he guessed that they were 10 years old. He said that he would be willing to testify in court or write a letter. I also told him that 3-4 times I asked the receptionist to have the Dr. call me but he never did ; Is he a coward or was he misled? Today, I received a letter stating that he needs to part ways with our Dr. patient relationship, The bill was enclosed and an extra 80.00 dollars was added for missing two appointments with the dental hygienist. That is an out right lie. I have never had an appointment with her. Yes, there were times that I had to cancel my appointment and, in the past year, I had been sick many times and now I just found out it was because I've been suffering with Cancer,
This is a medical practice. If my dentures didn't fit in July 2020 what would you do, Dr. Horowitz, to improve the quality. Do you know what you have done to my self esteem? I can't eat any meat, anything hard, and I can't kiss without my teeth falling out. This is a disgrace! Then I have a crazy receptionist threatening collections! On the next day, I was called by someone asking me if I could come in at 2 o'clock. Initially I said yes, but then I thought about how rude your receptionist would be to me and I realized that the only reason they wanted me in the office was to pay my bill. Why didn't the dentist call me? What is wrong with him making patient calls. I don't need to speak to a non- medical staff member who threatens me. Our patient - Dr. relationship was already over.
I am looking for a full refund for the damage you have done to my mouth. Why couldn't you return my calls, are you afraid that I will confront your incompetencies and ask for a solid and honest answer? Missing appointments with you has nothing to do with the reason that my dentures don't fit. I did ask you that question in July 2020 when I came in for my appointment. You told me you realigned the denture and to apply Fixodent as an adhesive; that didn't work; the dentures continue to fall out.
I guess all the matters is the money, not the service. I am not sure why you would have the receptionist, that should develop a rapport with the patients, be the one that makes the phone calls for collection of money. I don't believe that's a good practice. I know that in the past people have taken advantage of your good nature and have never paid their bill but I am not one of those people. This is why I wanted to talk to you in person or on the phone but for some reason you would not give me that courtesy. My next move will be to write a review on other social media sites and then I will report this to the NJ Department of Dentistry.
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