Inconsistent quality. (Long read but honest and informative!)
So I came here for the first time back in April because I heard they were the "better" nail salon. I got gel nails and a regular pedicure. I don't remember much about how long the pedicure lasted, but it looked good while it did. The gel nails looked really good and lasted a while, and I got a lot of compliments on it.
Fast forward to last Sunday. Only 8 days ago. I came in to get SNS done on my nails, and asked to wait for Faye, since she did my nails the last time. I had to have a guy in the salon translate for me, since most of the techs aren't fluent in English. While I waited, someone else did my gel pedicure. I chose a color and we began, but the tech advised me to pick another color since the one I chose wasn't very opaque. I went to chose another, and it took a few minutes since I wanted it to match my chosen manicure color. While I was choosing and comparing colors, I could tell the techs were getting annoyed, as if I was being a nuisance?? About three techs came up to where I was and started speaking to each other in (I believe) Mandarin or Cantonese. After I settled on a color, we got back to the pedicure. I remember the last pedicure I got feeling amazing, but this one was very meh. The tech wasn't very warm, though not necessarily rude either. Faye came in in the middle of my pedicure, so when it was done, I didn't really look at it much and went to get my manicure.
She did the manicure with the SNS (a powder you dip your fingers into, similar to acrylic but without the added extension). She dipped my nails three times (so three layers) and they were noticeably chunky, even after she buffed them down. I asked her about that and she claimed it was supposedly because my nails bed is curved (???) and that it will look better as my nails grow out. Now, I'd never gotten SNS before now, but that didn't seem right to me, but I told myself I'd give her the benefit of the doubt. Once again, just like when I was ADVISED to choose a new color for my feet, the same lady who did my pedicure came up to her and they started talking; I could tell by her tone and her glances that it had to do with my questioning her work (how *dare* I right?!)
After my pedicure finished, I went to pay Faye and she asked me if I had cash for the tip. I didn't, so she told me "Just put it on the card, but next time bring cash, we prefer that." Here's the thing; a tip is not guaranteed. I planned to tip, and almost always do, but do not make it seem as if I'm inconveniencing you when I have just as much right to walk out and give you zero extra. I paid, got my card stamped and left.
I started inspecting my nails as I left, and noticed it was not as dark or as sparkly as it was on the sample nail. You can't even tell it sparkles unless it is under a bright light and you look closely. The polish looks almost the same exact color as my bare nails. My feet that I neglected to inspect? JANK! Absolutely JANK! The polish is so sloppy and uneven, you can see some of my bare nail in places, and it is more opaque in some places than others.
Fast forward two days. The SNS on the corner of my right index finger chipped off, and my real nail with it! Fast forward to 15 minutes ago, the SNS on the corner of my right index finger has chipped off also. So much for strength and long lasting. This is the most dilapidated $73 I have ever spent on nails. It really should be fixed for free, but I don't think I'd like to step foot in there again. It was an absolute 180 between the experience I had in April versus last week. Shame. read more